Leonardo Espino
Jun 23, 2024
Great customer service as well as good in answering questions.
Tammy Andrade
Jun 23, 2024
Very nice recliner and mattress
Alfonso Fuentes
Jun 23, 2024
I had a great experience found the couches that I needed, and I was super happy with my payment
Alberto F. Segovia
Jun 22, 2024
The Professional Salesman explained everything slowly and he used words that were easy to understand. Kudos
Jesus Uranga
Jun 22, 2024
Victor Helbling knocked it out for us! We only got couches today but going back for a new bed room set in a few weeks
Dora Salas
Jun 22, 2024
Eferen Herrera was very attentive, friendly and very helpful. He took his time to show us where things were. Not pushy and very informative.
Marquix Contreras
Jun 21, 2024
Super easy and Lazaro Vega was super helpful! I can’t wait for my bed (:
Tere Chinolla
Jun 19, 2024
Customer Service was great!! Found what I was looking for. Thank you.
Howard Johnson
Jun 18, 2024
No one ever contacted me. I will just call back and cancel
Veronica Gomez
Jun 18, 2024
They were polite and attentive they gave us the space to decide what we wanted to take
John Guye
Jun 17, 2024
Very friendly. Service and knowledgeable all over ! Good store with good products
Linda Nunez
Jun 17, 2024
We stopped today to check out mattresses for our kids beds. The salesman Guillermo did an excellent job showing us around and describing the difference between the mattresses. After a short period of time we made our decision and walked out with two mattresses. We extremely satisfied with our purchase and the customer service we received. We will definitely be back again soon!
sonhoi sin
Jun 17, 2024
I purchased some furniture and got home. I just find out they charged me $799 for mattress base and mattress $1099. I’m thinking what is this? My salesperson told me it would be $1499 king mattress with base. And delivery fee got much more because of price too. I can’t believe the trick people. I went next day ..I had canceled my orders right away with Chris Serra but they keep calling me to schedule the delivery? I didn’t get any confirmation number .. I literally had to begged for cancellation.. omg..because i have been keep receiving automated delivery calls.for delivery schedule…i literally had to call my credit card company. It’s really bad experience for me. I have purchased furniture everywhere else before and never had this kind of experiences!! Ashley store customers service is really terrible. These people are very very demanding and lack of customer service. When i went to store to cancel my order and he said it is canceled but people called me to set up the delivery date and i told him i canceled it and he said it’s not. Attention buyers.. please shop somewhere !! Ashley furniture store was worse place and people ever !!!
MICHAELLE Hernandez
Jun 13, 2024
Chris and Fernando were amazing help! Got us some great deals, they were polite and informative. They let us take our time to really know what we wanted. 100% recommend!
Mia Morbid
Jun 10, 2024
Chuy P. Was super helpful, welcoming and fast with helping us chose our dining room table, we gave him our budget and he exceeded our expectations, thank you!!
Luis-Carlos Arias
Jun 09, 2024
Victor Paul always puts the customer first. There was a price difference between online and in store price. Victor without hesitation took the initiative and helped me out. He’s always helpful and thorough. Great job
jesus romero
Jun 08, 2024
(Translated by Google) Omar and his experience was crucial, we thank him(Original)Omar y su experiencia fue crucial le damos gracias
Anthony Mazzei
Jun 08, 2024
Bought a couch bed and dinner table . Victor was my guy that helped . Excellent service .
Cristina Sabanero
Jun 08, 2024
Don't buy the warranty. It's a waste of money and they do not honor the warranty.
Selenia L
Jun 04, 2024
Don't buy the gbs insurance they offer you at Ashley! It's a total scam! I canceled the gbs insurance with them and Ashley has yet not refunded me! It's been 2 months and I keep calling them multiple times and nothing is being resolved. Emails are being sent and managers are being called but no one seems to know what to do. Total scam by both companies. Ashley for selling an insurance and promising everything can be fixed or replace with this insurance. Promoting them falsely. By the way I just needed my sofas to be cleaned or steam and they refused because I had more than 2 stains. So people don't fall for these insurance they insist in selling you because it's worthless.
kathleen povelite
Jun 04, 2024
Eddie was very helpful in the selections in the bedrooms sets that my fiance and I were looking at. Thank you again Eddie for your expertise and knowledge in picking our new bed set.
Will Smith
Jun 03, 2024
Omar provided exceptional service. He took the time to understand my needs and found exactly what I wanted for my home
Jackeline Cerda
Jun 02, 2024
Excellent customer service! Salvador was extremely helpful and proactive!
Susie Sanchez
Jun 02, 2024
Went to Ashley's to see their living room sets. We found one loved it, reasonable price and also purchased a dining room set. Oscar S.was amazing in helping us to finance our purchase. I really recommend asking for him to help you with your new purchase. 👍
Aurora Dominguez
Jun 01, 2024
Great customer service. Miguel was super nice and professional.
Joana Rosas
May 31, 2024
(Translated by Google) It was pleasant to talk and deal quickly and satisfactorily and good service(Original)Fue grato hablar y hacer trato rápido y satisfactoriamente y buen servicio
Richard Russell
May 29, 2024
The initial salesman was helpful and demonstrated respect for us by giving us time to discuss the purchase on our own. Unfortunately the manager was a very different story. He was pushy and reminded me of all the best stereotypes about sales people. He tried to guess at what we were thinking (unsuccessfully) and tried to bait me by questioning my finances as if that was pulling my "Man-Card". The team offered us a better deal once we had already left. The problem with that is that once a potential customer leaves the floor, they have already gotten used to the idea of not buying. After that, there is no getting them back. If they had offered the same deal in the first place, we would have bought 7k in furniture that day without a second thought.
Jane Sturgis
May 29, 2024
Very professional. Knew availability of preferred furniture and upholstery.
D Teka
May 29, 2024
Don't buy the warranty it's doesn't cover anything. They promised us on the sales floor that it covers everything and when we tried to put in a warranty claim they said it does cover it. Their Deceptive business practices aren't worth the quality. Do fall for the pitch.
Rhonda Fleming
May 28, 2024
Went on Memorial Day. Sale was fantastic. I got a good deal and the custom service was exceptional!!
Oscar Sinyard
May 27, 2024
Very helpful.
Greg Chapman
May 27, 2024
We went in to look at sectionals to replace our existing furniture and were blown away with how easy the process has become since the last time. We found what we wanted and within 20 minutes, we’re out the door with a delivery date. Thank you for the easy buying experience!
Carolina Herrera
May 26, 2024
We were approached by Mr. Oscar Sanchez and he was extremely patient with us… he helped us find what we wanted at a great price! We shopped around for a few days, Oscar gave us the best deal 👍🏻
irene rascon
May 26, 2024
Chuy was extremely courteous and helpfulThank u Chuy
Marcy Delaney
May 25, 2024
Customer service was excellent and they answered all of my questions.
Monica Salas
May 25, 2024
Good customer service!
Keith Desmond
May 25, 2024
Awesome
Sylvia Reyes
May 25, 2024
Everything went wellLoved the offer and 36 month interest free.
Lorie Garcia
May 24, 2024
Excellent customer service. Our representative Bryan Gonzalez went above and beyond in explaining the features and materials of the furniture. Very knowledgeable!
Oscar Castro
May 24, 2024
(Translated by Google) Very bad service from employeesI bought quite expensive furniture and it came out very bad the first day, a chair in the dining room broke and it took an hour to wait to pick up a piece.I do not recommend this store at allThey can't solve anything about the broken chair and I bought insurance(Original)Muy mal servicio de los empliadosCompre muebles de precio bastante caro y me salieron muy malos el primer dia una silla de el comedor se rompio y para recojer una piesa una hora de esperaNo recomiendo para nada esta tiendaNo me resuelven nada de la silla rota y compre aseguransa
Amir Tayefeh
May 22, 2024
If you’re military , go to px , buy the same thing , save hundreds and get full install for $60.Placed an order on Sunday , today ( Tuesday ) was going to cancel due to logistics , called in 3 times and they said it will be cancelled and refunded but no email confirmation. Went to the store to make sure , of course the order is not cancelled and the salesman says oh the manager that can cancel the order is not here so yeah we can’t do that.So yes , they can take your money but when time comes for cancellation , it’s a nightmare. Would never recommend
NORA AGUILAR
May 19, 2024
Very helpful a comfortable shopping experience!
Mary Spalding
May 16, 2024
Delivery was smooth and perfect
manuel cano
May 16, 2024
I am frustrated with Ashley furniture as a whole. First off, we just found out the furniture warranty we bought for our indoor furniture is for outdoor furniture only policy. The warranty provider told me to call the store to correct the policy to be able to file a claim. I call my local store and I get routed to an foriegn call center. I've call on 3 seprate days because noone has reached out to resolve the issue and been told someone would call me back after having multiple escalation reports submitted. It is now Thursday with no resolution. I just hung up again with the customer care line and was told another ticket was filed, asked to speak with a supervisor and was told I could not be transfered because one wasn't available. Asked again to be transfered and was told the supervisor (Robert Watson) was not available because he just stepped into a meeting. This is not good customer service (localstore and call center) and doesn't make me feel like being repeat customer. There has been no resolution to me our issue
Charles Young
May 16, 2024
The second sales person went out of his way to make my purchase a reality, I really needed something immediately and he worked his magic, thank you
Richard Carrillo
May 16, 2024
Excellent service and great attention by our sales representative.
Allen Roberto Ortiz
May 16, 2024
My mother purchased some sofas last week in May 2024, almost half of the balance was passed with cash, the vendor of Piedra told her it would be ready for pick up on May 10, 2024. For my luck went to the store it had been sold. The staff does not honor promises made orally. The vendor said be ready for pick up this weekend. Calle today no answer just machines t leave voicemails. I do not like the set up. I am very disappointed the customer service. I want the customer money back. Lost a customer. Bye.
Carlos Zepeda
May 15, 2024
Ruben was very knowledgeable and extremely helpful in my purchase
Angel Sanchez
May 15, 2024
Horrible services. They’re all petty with their own warehouse and they can’t set up anything right. I went to pick up and it took them almost 2 hrs just because they would send over a fulfillment form NEXT DOOR. And they were supposed to deliver a week after we ordered and they still haven’t. They even have the wrong address set up after we clearly changed it to another one. Now I have to keep wasting my time going in store to change all that info… AGAINThey were supposed to deliver today! They delivered to the wrong address and lied about the location in the Workorder!
Amarise Montes
May 15, 2024
ANGELICA was amazing!! Thank you
LUIS CARLOS GARCIA
May 15, 2024
Best service from purchase to delivery. Ask for Ruben.
JAVIER DELGADO
May 14, 2024
(Translated by Google) I went in just to see and I came out with a big bill hahaha 😸 but everything was very good, the sellers were very attentive(Original)Entre solo a ver y salí con una gran cuenta jajaja 😸 pero todo muy bien, muy atentos los vendedores
Robert Maldonado
May 13, 2024
The salesman was very knowledgeable, had plenty of options and helpful. Very satisfied.
Nicole Lara
May 12, 2024
Oscar really made my experience smooth, went in stressed because I wanted the perfect couch, Oscar was patient throughout my process and left very happy
Lourdes Smith
May 12, 2024
Arturo Cardona helped us out today and i felt very comfortable with our shopping experience. He was very helpful but also let my husband and i discuss in private. We ended up buying a bed and a table set even though we were only going for the bed. The furniture is beautiful and high quality. Great customer service.
Nancy Herrera
May 11, 2024
Haven't gone shopping to a furniture store in a while,so I was ready to be bombarded with salesmen at the door.To my surprise one salesmen greated me at the door.His name was Victor Helbling.I told him what I was looking for and immediately showed methe way.He was very nice, with a very good personality.Was looking for a recliner and found me one,that was excellent price and what I was looking for.The best part,he was not pushy,and didn't rush to make the sale.He waited until I was ready to decide what I was looking for.Will definitely look him up next time iam in the store for my next purchase. Thank you
Marcela Lopez
May 09, 2024
(Translated by Google) Excellent treatment(Original)Excelente trato
Gary Pan
May 09, 2024
Real bad deliver supplier suggestion to replace 3party delivery supplier, why we didn’t get answer from owner? All the feedback to get formal feed back
Pat Rodriguez
May 08, 2024
Item I bought was way to long for tv room,, was able to get next size down in same style,,,
chuck faircloth
May 07, 2024
Great service and wonderful sales rep Angelica. She is absolutely the best.
Don Wilson
May 07, 2024
Excellent Efren is very good
Sanjay M
May 06, 2024
Good Experience and Great support by Nora.
Tomasita Reyes
May 06, 2024
I would like to thank the salesperson that helped Nora, everything went smoothly thank you. I went in for the 2nd time I just want to thank to of your two amazing employees. Carlos Vera and Nora Vasquez. Very helpful and understanding to my needs.
Maria Camacho
May 05, 2024
Staff was amazing and very helpful!! I love shopping at Ashley. Thank you to Byron for his excellent service!
Rosario Nava
May 02, 2024
(Translated by Google) They treated me very well, they already had everything ready to sign, since when I looked at the articles online they confirmed that they had everything in the warehouse and ready. Many thanks for everything.(Original)Me atendieron muy bien ya tenían listo todo para firmar ya que mire los artículos por Internet me corroboraron que todo tenían en bodega y listo. Muchas gracias por todo.
EJ Brown
May 01, 2024
Oscar was exceptional helpful throughout my decision making process. He knows his products, he's not pushy, and he actively listens to understand his customer's wants. I will be a repeat customer based on his interactions alone.
Joshua Taveras
Apr 30, 2024
The salesman messed up the order which delayed everything. Had to rec communicate numerous times deliveries. To boot the stuff doesn’t even work and their policy mandates no returns after 72 hours. For the price the service and warranty are a joke. You’re better off at least paying the cheap prices for this over manufactured copycat furniture elsewhere.
Rosie Vasquez
Apr 30, 2024
I am not very happy with the customer service I received. When picking up my purchase
Ed Hazel
Apr 30, 2024
Efren did a great job handling our order and making sure we could choose our delivery date. He deserves a raise!
G O
Apr 29, 2024
The worker was very pushy and didn't care at all about customer service nor the customer, we bought a bed frame and everything but it broke and Ashley won't cover the shipping so I have to
Patti T.
Apr 29, 2024
Chuy, the store associate, was very helpful. He walked up to my friend and I to greet us the minute we walked in. I like the fact that I am not pressured as I walk through Ashley furniture.
Christopher Holder
Apr 29, 2024
Our shopping experience is always very pleasant when dealing with the salespeople at Ashley store. We have our go to salesperson but this time he was not in. nevertheless, after a correction on some misinformation (hence this 4 stars), the guy that assisted us today afforded the very same. It’s been our go to store for over 15 yrs.
claudia devora
Apr 28, 2024
Went in just to take a look at sofas. Was greeted right away by Patricia who was very helpful and knowledgeable about the products. Patricia wasn’t a pushy saleswoman she gave us our space and was easily accessible for any questions, she was extremely patient and gave me great recommendations when she asked me for what I was looking for as far style and comfort. I highly recommend Ashley’s furniture and Patricia Sanchez as a rep.
Richard Ramos
Apr 25, 2024
Terrible follow up. Will not do business with Ashley Furniture again. You call with a delivery issue, and you will not receive a call back. Very disappointed.
Angelica Tutt
Apr 25, 2024
Angelica is beyond epic, when entering Ashley’s you can expect to be greeted with care and love from a great staff!!! Shop Ashley’s for all your home furniture and decor needs!!!!
michael kennedy
Apr 23, 2024
I’m currently having a very difficult time with warranty on a couch that I purchased six months ago. The seams have been splitting after only four months of use by one person, me. I’ve been trying to get warranty department to take care of this and it’s proving extremely difficult to make anything happen. I’ve Been on the phone with numerous people, numerous times, over the last two months. When I went into the store, they informed me that they have nothing to so with warranty and told me to call the number that I’ve been calling for the last two months.A warranty tech did come out today, tried to Fix the problem, but was unsuccessful. Replaced a cushion and cover on a tufted couch, leaving it untufted and it looks awful. Called again after the tech left and was told there’s nothing they can do until after he submits his report to call back tomorrow. This can keeps getting kicked down the street over and over again and it’s getting extremely frustrating.
Elizabeth Rodriguez
Apr 23, 2024
Friendly and very helpfulGave us a good deal
Congdonmw@yahoo.com Marcuh1255
Apr 23, 2024
Friendly and willing to work with us.
Liliana Venzor
Apr 20, 2024
Furniture was beautiful and Staff was very nice and welcoming. Thank You Eddie for helping me today!
Rebecca Juarez
Apr 20, 2024
Great service.
Vanessa Guajardo
Apr 18, 2024
Received the wrong color of furniture and haven’t been able to get a hold of the store, I’ve called several times and it sends me to a call center
marie c. chavez
Apr 17, 2024
Knowledgeable and friendly staff. Our sales person was attentive and helpful in aiding us on our purchase. Very pleased, thank you 😊
Tanya Veliz
Apr 16, 2024
If you’re going to Ashley because you think you’re getting better quality and better customer services than a furniture store online DONT DO IT. It’s the worst furniture store I’ve dealt with, they are liars, they sell items they don’t have in stock and they will not even TRY to help you when you just want to cancel the order that will take months and months to arrive because the manufacturer doesn’t make them. Do not buy from them all of the sales reps are liars hungry to sell.
Edward Elerick
Apr 15, 2024
Friendly salespeople, nice quality mattress selection offering 3 years interest free
Jackie Beltran
Apr 14, 2024
Wide selection, very helpful and attentive staff.
Mel Zeh
Apr 14, 2024
Chuy was amazing! He was so helpful and knowledgable, he made us feel comfortable and was not at all pushy. We made our purchase specifically because of him. Give that guy a raise. Two thumbs up :) thank you Chuy
Nina Mcmillon
Apr 13, 2024
Miguel Herrera was an amazing specialist . He ensured that I under how to work my TEMPURPEDIC mattress !!!
Elizabeth Lopez
Apr 11, 2024
Very pleasant employees. Greeted as soon as we entered. We found what we were looking for. Great experience.
Hector Sanchez
Apr 11, 2024
Horrible Customer Service. Stay away!!!!
Jenny Kim
Apr 09, 2024
A valuable piece of advice for those seeking FAIR DEALS: A V O I D salesman EDDIE, as he has a tendency to create an illusion of discounts while ultimately overcharging.Eddie quoted us $3100 for a dining table and 6 chairs. Through a friend, we were referred to CHRIS SIERRA (My hats off to you, Chris Sierra for your integrity and assistance throughout the process. Thank you, Chris.).We were able to procure the SAME furniture for $2045 with Chris.. 🤯
Ronald Baca
Apr 08, 2024
Jesus is a very good salesman. I recommend buying from Ashley and ask for Jesus.
Elsie Chavez
Apr 07, 2024
Louie is the best salesman I’ve come acrossVery knowledgeable, very friendlyWe’ll be back!
Jan Whitenight
Apr 07, 2024
Cindy was so attentive and helpful.
Victor Manuel
Apr 07, 2024
We had a very good experience, although we knew what we were looking for, Manuel was very helpful and we came out of there very satisfied with our purchase
Susan Mendoza
Apr 06, 2024
Our sales guy Ruben Rivera was excellent, great customer support, extremely helpful and appreciated his knowledge and expertise. First time buying at Ashley’s and definitely not the last.
E Perea
Apr 06, 2024
Sales person Melchor Olivares was very professional and helpful. We really appreciate his time and effort. The store is very well stocked. Great place to shop for furniture.
Laura C
Apr 05, 2024
The sales staff is great, informative without being extra salesy. They let you look and are available for questions.
Tony Harrington Jr
Apr 03, 2024
Staff was very helpful, knowledgeable, friendly, and very professional. I only went to check out prices compared to other furniture store in the area and got the best deal possible!
David Espinoza
Apr 02, 2024
We bought a beautiful dining set. Salvador was very nice and courteous with us. Not the first time I buy there, not the last.
Patrick Lopez
Mar 29, 2024
Awesome experience as always.
Judi Palmer
Mar 26, 2024
Efrain and Salvador worked with us to find a complete bedroom set at the best price. Thank you for your attention to detail. Looking forward to it being delivered!
DAVE ESPINOZA
Mar 24, 2024
My visit and business dealings with Cynthia were outstanding. She provided for me a very knowledgeable experience in purchasing my Therapeutic Mattress and power base. She cover not only the warranties and the financial option that I was able in choosing the correct financial contract.Ms. Cynthia Mora was instrumental on my purchase experience.Thank you Cynthia!
Sarah Cruz
Mar 22, 2024
Amazing service and great staff !! Victor and Carlos were great help and answered all our questions and sold us our dream set ! 10/10!
gloria barragan
Mar 20, 2024
One rarely comes across a salesman like CHUY PIEDRA. Recently, I was very indecisive about an Ashley purchase, but his patient and calm demeanor helped me immensely. Because he insisted I take my time to decide, I returned to the store 3 times without reservation and felt comfortable about my final decision to buy at Ashley's. Chuy's knowledge and expertise about your products is impressive and his professionalism makes all the difference in the world - he is a great asset to your store...Give this young man a raise - and if not, a nice bonus! He's the best!!
A Man
Mar 18, 2024
Great. Helped out with items I was looking for. Salesperson was very attentive to my needs and put a package together in a very short time. Excellent experience.
Irene Barriga
Mar 17, 2024
Excellent customer service !
David Rotz
Mar 17, 2024
Great service
Norman Ortiz
Mar 17, 2024
Chuy Piedra, a very patient & understanding Sales Rep.that is willing to work with you & his manager in order to set you at ease to helping you make your decision. Highly recommend him & his manager!
Rocio Rodriguez
Mar 16, 2024
Byron was a true God send. After months and months of looking for the perfect dining room table, Byron went above and beyond. Even as to hauling different chairs back-and-forth all over the store just to meet my needs. He was super personable yet professional. Definitely satisfied with my visit.
Javier Ivan Ramos
Mar 16, 2024
Very professional and knowledgeable about product available, Chuy Piedra and Willi Sifuentes, great team of professionals
Lizeth Campos
Mar 15, 2024
Good service, good furniture, and super affordable prices.
David Rico
Mar 12, 2024
(Translated by Google) Great selection of furniture and excellent customer service(Original)Gran selección de muebles y excelente atención al Cliente
Toni Farris
Mar 11, 2024
Eddie was extremely helpful when I needed to place an order over the phone for my dad's recliner. He set everything up, made sure pricing was correct, and I was easily able to set my order for pick up. Thanks Eddie!
Gilbert Hernando
Mar 10, 2024
Great experience. Esteban was very patient and helpful. He showed us various options and was very informative of the product.
Tim Cisneros
Mar 10, 2024
Completely satisfied with our experience. The salesmanship and professionalism that Chris showed was point on. He made sure we got what we wanted and within our budget when it came to the financing. We were able to pick it up right then and there. We're definitely going back for more furniture pieces when the time arises.
Larry Provencio
Mar 09, 2024
Louie was awesome. He really helped me with all the selections and getting my furniture to my new home. Five stars for Louie
Arcy Villa
Mar 09, 2024
Ruben, very experienced salesman n very helpful n polite. Highly recommend him.
Reyna Alvidrez
Mar 09, 2024
(Translated by Google) Excellent service and kindness… Thank you Ashley(Original)Excelente atención y amabilidad… Gracias Ashley
Ginna Reyes
Mar 09, 2024
(Translated by Google) Excellent service(Original)Excelente servicio
Jose Luis DE Anda
Mar 09, 2024
Very good customer service, fast and friendly. Good work.
Ahuilitztli
Mar 07, 2024
Shout out to Miguel Herrera for helping me have a great deal 👍 👌 🙌
Jesus Armando Morales
Mar 07, 2024
I was attended by a sales men who as very helpful his name Bairon Velasquez he talk us into buying not one but two bed room sets he said he was new as a associate I told at first I tried to speak to a you sales person but he was not interested in selling me or my wife any thing he just pointed towards the furniture in show room so we went to a counter in the back and this polite and kind and profesional person ask us if he could help us I explained what had happened with the other sales person he appolagized for there behavior and was eager to help us he is asset to your company and we wish him well in his endevors as for the other sales men please train them properly I hope there not on Commision because they won’t make it as sales people thank you Mr Bairon Velasquez because of your profesionlism we will return looking for you
k brown
Mar 06, 2024
Great place for furniture. I would recommended doing a price match with the online price. Thank me later 😊
Isaac Vasquez
Mar 05, 2024
told me that my item that I brought would be here in 4-5 days. I called them and they said that it would be here till 4 weeks later. I even tried to contact with the employee to see if the info was correct and never replied to me
Adrian Silerio
Mar 05, 2024
Great products and decent service. The only reason it’s not five is the attendant helping us didn’t tell us about things like delivery charges or discounts unless specifically asked.
Ashlee Muniz
Mar 05, 2024
Chris helped me get the most amazing mattress for such an amazing deal. He was extremely friendly, understanding, and patient. Had an amazing experience!!!! :)
Carlos Mora
Mar 03, 2024
Everything was great.. ask for Salvador Hernandez
Jacelyn Stephens
Mar 03, 2024
My experience was great!
Maria Fonseca
Mar 01, 2024
There return policy sucks. Got a set of 5 piece couches and wanted to return one and they wouldnt take it back. Never buying here again.
Ricardo Maynez
Feb 29, 2024
Cynthia the sales person seemed to not care if she made a sale or didnt. She told us a price and would leave. The manager Chris is the one that vame and explained material how durable it was. The district manager gave us a great deal. But they are only nice when they are selling to you. after it id sold there rude. Not explaining tthe pick up process or warranty. Cynthia was more interested in talking to her co worker. District manager is the one who convinced us about warranty. We have purchased several furniture items from Ashleys. But for my future purchases i will go elsewhere, where i feel my business is appreciated and thanked at lesst.
Luis Medina
Feb 29, 2024
Victor was very helpful and knowledgeable. He helped me pick out a great bedroom set and price matched it.
Mary Vargas
Feb 28, 2024
The furniture was nice. The associate/manager showed us around but it was apparent the information coming through his ear buds were more important. He walked ahead of us as he showed us around. We thought he was talking to us but he was on the phone.It was good we liked the product or we would have gone elsewhere.
Erika Orozco
Feb 26, 2024
(Translated by Google) The staff treated me with great patience and kindness.(Original)El personal me atendió con mucha paciencia y amabilidad.
Valeria Candelaria
Feb 26, 2024
I just left the store with a great experience and several furniture for our home. Miguel Herrera was the person who helped us out and oriented us. I would 100% recommend him and the store. He was really polite and pacient and overall resourceful with us.
Ana rodriguez
Feb 25, 2024
Salesman was able to meet my need for a new dresser which by the way was in stock as well as was able to help me match other pieces with some that I already have. Financing process was as easy as pie!However, once the furniture was delivered already assembled I noticed that the quality of the craftsmanship isn’t as good as it used to. The glossy finish on the dresser that substituted my old one for is dull compared to the other though it is the same line and style. I wish they would go back to the same craftsmen they used to have 10yrs ago for better quality.
Nicholas Mitchell
Feb 25, 2024
Miguel was very helpful
Anthony Vasquez
Feb 24, 2024
Omar was a great help! We had plenty of questions and he gave us honest feedback. He helped us pick out the best furniture for our home. Thank you to Omar and his manager/team members!
John
Feb 23, 2024
Fantastic service, Eddie Hernandez is a consummate professional with service to his customers his prime concern. He is our go to furniture guy!!
Christina “Christy” Hernandez
Feb 23, 2024
Time is valuable for me. So I did my research and I went in knowing what I wanted expecting to be there for less than an hour, Ruben exceeded my expectations. He was attentive and highly efficient. I purchased my furniture and was there for no more than 45 minutes.
Jesus Gonzalez
Feb 21, 2024
Customer service was awesome Jake and Miguel did a great job especially Miguel he gave us really good discounts and the bed he sold us also gave us an excellent service and price...
Brenda Nunez
Feb 21, 2024
Great service and deals.
Ramon Acosta
Feb 19, 2024
Great service, knowledge and customer oriented! Honestly, Victor did an amazing job introducing himself as well as taking his time to see what we needed and give us space to shop. He did amazing in helping us lol for what we needed and more! We will be coming back to Ashley Furniture and with Victor!
Isabel Castillo
Feb 19, 2024
Very friendly and helpful
Nickole Rodriguez
Feb 19, 2024
Lazaro was very helpful and attentive.
Carlos Macias
Feb 19, 2024
Ruben was very helpful and friendly. While also giving us our space to browse at our own pace. Any questions we asked, he was ready to answer. Overall a great experience.
SRT EpST
Feb 18, 2024
My sales professional Chuy Piedra was a big help & most of all what a nice guy!
Luis Arias
Feb 17, 2024
Very helpful and professional.
Sandra Claiborne
Feb 17, 2024
I had a great experience at this store today, I was really impressed with the professionalism I received from the salesman Miguel Herrera, was very helpful and answered every question I had. Strongly recommend this location.
Lisa Matta-Brown
Feb 15, 2024
My experience was awesome and my sales rep Miguel Herrera was very helpful. I would recommend him highly.
Gil H
Feb 14, 2024
We first went to the locations at the fountainand the sales gentleman was absolutely amazing period we were only there for a twin mattress and ended up leaving with that mattress a full bed set.His salesmanship and demeanor were absolutely amazing, he even put everything down and riding before we left the store period which is the biggest reason that we returned to purchase the items here.We only wish off salesman were as professional as he was.And we Absolutely beg his forgiveness because we At this time I cannot remember his name
Lizzy Gonzalez
Feb 14, 2024
Bought a bed from this location Carlos was our sales guy picked up the bed brought it home but when we put it together it's missing major pieces that hold the bed up off the floor also has bolts with no ridges called multiple times with no help. It's been a week and still nothing but a bed with missing pieces. Once you pick up the furniture they do not care as there is a no refund policy. Before taking your furniture make sure there is nothing wrong with it because these guys don't care.
Corina Nunez
Feb 14, 2024
We had a great experience! The bedroom we chose was the perfect set for us. Well made, sturdy set. And a great salesman. Thank you Ruben for your professionalism, knowledge and great service.
Alex Santos
Feb 14, 2024
(Translated by Google) Very good service, Mr. Salvador Hernández answered all my questions, very friendly and helpful.(Original)Muy buen servicio el Sr. Salvador Hernández contestó todas mis preguntas, muy amable y servicial.
Is Es
Feb 12, 2024
I received a broken table and now have to wait 2 weeks for a “technician” to determine if I get a new one or if they can restore it to “show room condition”
R V
Feb 09, 2024
Ive been shopping here for years. 14 plus years. Always a dedicated customer. Until today Omar sales manager kept trying to push protection plan down my throat. Nothing more of a turn off that someone telling me what to do. I EVEN STOPPED Him and said stop your killing thia deal. But he KEPT ON. I guess business is that good he didnt care. His tactic was terrible. Took my business to online and ordered same product cheaper and less hastle.Lost business here in El Paso forever and plan on closing account.
Ermarie Hernandez
Feb 09, 2024
(Translated by Google) Miguel Herrera gave us first class treatment. He showed us different options until we were able to choose what we liked the most and what suited us. I recommend it 100%!Thank you very much for your treatment and dedication.(Original)Miguel Herrera nos dio un trato de primera. Nos mostró distintas opciones hasta lograr escoger lo más que nos gustó y lo que nos convenía. Lo recomiendo al 100%!Muchas gracias por su trato y dedicación.
Thomas Guerrero
Feb 08, 2024
The furniture is nice but the prices are high, even the delivery is ridiculously high walked out of there very dissatisfied
Nicole Jurado
Feb 06, 2024
The only reason to this rating it the customer service they are watching u like a hawk literally won’t leave you alone every furniture we tried the guy right away will bug us even if we didn’t ask him.
Micky Russ
Feb 05, 2024
Easy peasy in and out
Cynthia Manzanares
Feb 05, 2024
Great customer service. The price matched my item.
Kathleen Hill
Feb 03, 2024
Good customer service
Rody Kolker
Feb 03, 2024
My wife and I bought a new office, couches and a bed. The service was exceptional from Miguel Herrera. He really knew what he was talking about and got us a good deal.
Maribel Zamora
Feb 03, 2024
Furniture is beautiful but check your prices!. They’re more expensive than online and they won’t honor the price match guarantee once you sign.
Eivy Vazquez
Feb 03, 2024
(Translated by Google) Excellent service with Victor!(Original)Excelente servicio con Víctor !
Chantal Castaneda
Feb 01, 2024
We had the pleasure on working with Miguel Herrera. He did an amazing job very professional informative and most of all honest. We have been shopping with Ashley Homestore for years and this is by far the best we have been helped I couldn’t be happier. Thank you Miguel !
Michael Cutolo
Jan 31, 2024
Good selection
Belinda Pierce
Jan 30, 2024
Patricia Sanchez was a huge help to us at the El Paso Airway Boulevard store. We had checked several local furniture stores and could not find what we were looking for. The first sectional Patricia took us to was literally the exact type of sectional we wanted. She was super friendly and helpful. One thing I dislike about furniture stores is getting bombarded walking in the door and having really pushy sales people. Patricia was nothing like this so it made our shopping experience incredibly pleasant. Thank you Patricia, we will be coming back to this location for anything else we need.
Valerie Meza
Jan 28, 2024
Amazing service. Thanks to Agent Omar for being so nice and helpful we really appreciate it
Lupe Dill
Jan 27, 2024
Cinthia gave us great customer service!!!!!! Our sofas are lovely!!!!
Mayra Marquez
Jan 27, 2024
Great Customer Service! Very helpful! I was able to choose my delivery date!! Not alot of delivery companies let you choose!! Very excited to have my dinner table and coffe table to be delivered and assembled by them next Saturday, 02/03/24. Thank you!
rose wright
Jan 26, 2024
Everyone we encountered at Ashely was very friendly and polite and did their job very wellWe are satisfied with our furniture we purchased and with the customer service❣️
eduardo munoz
Jan 26, 2024
The furniture is not the problem. It’s the customer service!! The sales people are hungry for the sale and they are very aggressive when you walk into the store. They make the sale and after that if you need anything GOOD LUCK!! They always give this number to call customer service and they will do everything to not help of find a solution.They don’t work with you at all.Worst customer service experience.And knowing that the most of the bad reviews won’t be answered like the positive ones. I really hope that you think twice before buying furniture from this place. They don’t care after you buy your furniture.
celina guadalupe zermeño castillo
Jan 25, 2024
(Translated by Google) I love all the furniture they have for sale and the attentiveness of the staff.(Original)Me encantan todos los muebles que tienen a la venta y su atención del personal
Daniel Griego
Jan 25, 2024
Same furniture styles for the past few decades
G GQ
Jan 22, 2024
Friendly and excellent service. Sales professional Mr. Salvador was very helpful and answered all our questions about furniture and financing. In the end we made a great choice for a sectional sofa and a dining table. Will certainly return and refer to others!
Jose Garcia
Jan 21, 2024
Lázaro was amazing. He’s always 100%.
Frank Martinez
Jan 21, 2024
Had a great experience at Ashley's, our sales associate Chuy was awesome, had great knowledge about the furniture and even would open up the cushions from the sofa to show us the quality of material were used. Chuy never rushed us and the patience for me and my wife's multiple questions. Overall, we had an idea of what we wanted to purchase but ended up getting way more than expected because of the quality and sales they had going on, im SOLD Ashley's Furniture is my place to go!!!! Thanks again to Chuy and the rest of his associates.
Ricardo Aguiñiga
Jan 21, 2024
Great service and great prices, we were in and out with the items we wanted. We furnished our living room, master bedroom and dining room with Ashley’s. Could not be happier.
Tina Lara
Jan 21, 2024
GREAT QUALITY FURNITURE. BOUGHT MY COUCHES FOR A GREAT PRICE. WILL COME BACK AGAIN TO SHOP.
Irene Castaneda
Jan 21, 2024
Mr. Salvador Hernandez was courteous and patient with all questions asked; great customer service.
Desiree McCulloch
Jan 20, 2024
Juan was amazing. Very helpful but not in an obnoxiously pushy sales guy way. He was great with getting me the best price possible for my furniture and very patient when I was undecided on which style I wanted. He listened to what I actually wanted instead of taking me straight to the most expensive piece in the store.Will definitely be requesting him in the future!
Edward Castro
Jan 20, 2024
Salesman Miguel was very helpful and didn’t push sales on us. Plus the prices were great.
Mary Mendoza
Jan 20, 2024
Omar is so knowledgeable and helpful. He was available for questions and offered various options without pressure. He is kind and really helped me make selections I was comfortable with. He is wonderful.
Ersi Madrid
Jan 19, 2024
Very helpful and provided me with the best deal possible.
Duane Healy
Jan 18, 2024
Helpful knowledgeable staff. Explained all the details and offers. Friendly and warm.
Enrique
Jan 18, 2024
Sales man Victor was very knowledgeable and very pleasant to work with. I could tell Victor was a very experienced floor salesman but patient which is a big plus forme. I will do future business with Victor in the next few months again.
Adolfo Rubio
Jan 17, 2024
(Translated by Google) Very good service from the seller who assisted us(Original)Muy buen servicio de parte del vendedor que nos atendió
Miguel Rivera
Jan 16, 2024
Miguel Herrera was an excellent salesman that helped us get what we wanted. 10/10
Andy Riffta
Jan 15, 2024
Miguel at Ashley was awesome! He worked with me to meet my budget and got me the furniture I wanted and went out of his way to make sure I was accommodated. Definitely recommend!
Yvette Melendez
Jan 15, 2024
Ruben was very nice and helpful. Came in and got approach right away. Definitely will come back in the future!
Diana Diaz
Jan 14, 2024
Arturo was very helpful in helping us find a sectional. We enjoyed our experience
Jay Needham
Jan 14, 2024
Helpful, vast variety, friendly and prompt service.
Charles Davis
Jan 13, 2024
Great customer service
Gabriel Sandoval
Jan 13, 2024
Lies lies lies! Placed order before Christmas for couches and replacement headboard. Paid over $7000 not including the freight! Order was not deliver before Christmas called store and spoke to manager. Was told best he could do would be January 9th. Today is the 16th and I received a partial order. Headboard does not work either! I have tow left armed sides but no right hand. This means I don’t even have 1 complete couch.
Jose Rios
Jan 13, 2024
The staff there were very friendly and helpful. They provided me with greats way to finance furniture and gave me excellent advice on different couches. Also, the discounts they had were amazing and saved me lots of money. Lots of options for furniture and I definitely would recommend to anyone looking for quality furniture. Their promotional leasing was amazing, definitely better than anywhere else.
J Fresh
Jan 11, 2024
Honestly Juan was the best customer service rep I’ve r ever had encounter at Ashley’s.Not only was his knowledgeable. He also gave us space and advice when we couldn’t decide on what color to get
Turtleding
Jan 10, 2024
Your rep was very personable and helpful.
Peter Dubrule
Jan 10, 2024
Very helpful and informative. Not so over bearing to sell but understood when we needed help
Sheryl Sink
Jan 09, 2024
Very friendly and knowledgeable associates. Found what we wanted and were taken care of in a timely manner.Louie was our salesman, very friendly and courteous.
Celina Gomez
Jan 09, 2024
Went to pick out a bedroom set and got what I needed. Great selection, wonderful customer service.
Luz gutierrez
Jan 09, 2024
(Translated by Google) Thank you for your attention and help in finding what we are looking for!Excellent customer service!(Original)Gracias por la atención y ayuda en encontrar lo que buscamos!Exelente servicio al cliente!
Luis Luna
Jan 09, 2024
(Translated by Google) Very good and very good service(Original)Muy buena y muy buen servicio
PLUTARCO Filerio
Jan 08, 2024
Excellent service from both the Sales and warehouse departments. keep up the good work!
Gabriela Gandarilla
Jan 07, 2024
Juan delivered excellent, outstanding and amazing customer service. He listened to what we needed/wanted and helped us. I highly recommend him.
Pat Wheeler
Jan 06, 2024
The sales person was not only friendly but knowledgeable.
21olympusmons
Jan 06, 2024
Great store, the customer service was on point. Great furniture and other things to consider. Thank you.
Gloria Arvizu
Jan 06, 2024
Sales man was very informative and patient with us,great selection in the store.
jose gonzalez
Jan 05, 2024
Great service and great deals
Santiago Duenez
Jan 04, 2024
Courtious and friendly experienceResonable prices good quality goodsWould recommend Ashley home furniture.
Gabriel Soriano
Jan 02, 2024
(Translated by Google) The seller was very friendly and gave very good attention, giving some suggestions to choose what we were looking for. We were happy with the purchase.(Original)El vendedor se portó muy amable y muy buena atención dando algunas sugerencias para escoger lo que buscamos quedamos contentos con la compra
Manuela Profit
Jan 02, 2024
Received an awesome deal!Purchased sofa/ loveseat recliner set/ kitchen table with 4 chairs / coffee/ end tables!Great prices!
Victor Sierra
Jan 01, 2024
Arturo was very nice and very professional
Shelia Anthony
Dec 31, 2023
Great, fast service
Ana Juarez
Dec 31, 2023
Willie was awsome!! Great Service. Got what I wanted with a great price!! :)
Victor Marshall
Dec 31, 2023
Happy with my purchase
Sylvia Medina
Dec 30, 2023
I stopped to browse for a sofa a few days before Thanksgiving and I was attacked be salesman.I ended buying a sofa and a mattress because the salesman was so pushy.According to him I was taking the deal of a lifetime, and come to find out later it was almost regular prize on my ticket.The worst part was he lied to me about the first payment which was due 2 days later and not 45 days like he had promised.Needless to say be careful this store is full of sharks!
Savannah Hewitt
Dec 30, 2023
I had the best experience here at Ashley Furniture store. They were patient with me and as am I with them. The furniture are reasonably and have good quality. Thank you for all your help today I appreciate it.🙂
Rene Colunga
Dec 29, 2023
A++++ deal we were able to obtain and it's a no pressure environment.
Laura Giacomo
Dec 29, 2023
Since moving to El Paso we’ve visited Ashley several times to purchase a new dining set and now living room set. The customer service is top tier and they offer competitive pricing.
Saul Solis
Dec 26, 2023
Very bad and poorly treated by a bold man who did not want to sell Idk. I had been a very loyal client for years and unfortunately my wife and I love all of their furniture.
jzzrck
Dec 23, 2023
I went Ashley Furniture to purchase a new sofa. They had a ton of products to choose from in a wide range of prices and options. The sales people were very helpful and friendly. I’m very happy I went there.
Yvette Martinez
Dec 23, 2023
Juan was really helpful as soon as my husband and I walked into Ashley’s. He was quick to find what we were looking for and just gave us the greatest service. Thank you Juan Martinez.
Natasha Rosario
Dec 23, 2023
Great customer service! Beautiful furniture and good payment options without paying interest!
Rebecca Burcham
Dec 22, 2023
The store manager Jake greeted us warmly and ensured we had assistance from Jesus. Both were great with helping us find what we needed.
Barbara Rosenbaum
Dec 22, 2023
Fast, easy, nice, helpful. Yeah Eddie Hernandez!
T. Renee Carter
Dec 20, 2023
Lazaro Vega was eager to help us as soon as we walked in! His hustle and great customer service was much appreciated!
GC
Dec 19, 2023
Great customer service and deals. Arturo was very friendly and professional. He did not hesitate to tell me the prices with delivery, tax and assembly included. The process was quick. One of the best things anyone can do when being a sales associate is not to put pressure in your customers, if wanting them to come back. That was exactly what Arturo do, he didn’t pressure me, gave me my space, answered all my questions and concerns. I will definitely recommend this location and the sales associate. Ill be more than happy to go back and make another purchase with him.
Lorena Maldonado
Dec 18, 2023
(Translated by Google) The attention and service that Arturo gave us is excellent, he gave us all the time necessary and the best attention, he is a professional and excellent person, congratulations for having such valuable people on your team. Congratulations.(Original)La atención y el servicio que nos dio Arturo es excelente nos brindó todo el tiempo necesario y la mejor atención es un profesional y excelente persona felicidades por contar con gente tan valiosa en su equipo. Felicidades.
Martha Estrada
Dec 17, 2023
I hadn’t purchased anything in a few years…when I did about 1 month ago, I had the experience that part of my order is taking longer than expected. It has been almost a month! Today we picked up part of the order; the other is expected soon, but don’t know when.Update…It has now been almost 2 months and we still don’t have our last part to the order! The delivery dept doesn’t communicate with the store, sales associates & system is set up to only text as to when we are picking up where arrangement was for them to deliver it.I will never buy anything from Ashley’s! I won’t even buy a lamp or table. That is how disappointed I am of this store!
Laura Flores
Dec 16, 2023
(Translated by Google) I spoke to check what time they would deliver me, they told me that at 8 in the morning and that I should arrive early because it gets very crowded, I arrived at 8:08 and those at the warehouse talking and smoking told me that they are open until 10 and that I should leave. to have breakfast and return at 10 why don't they serve before 9:00 another question I ask are they going to stay here for an hour why is no one served until 10 I don't think it will cost them much to deliver they make people feel like If I were to ask them for alms, don't buy from them. I prefer to pay more but avoid bad treatment.(Original)Hablé para verificar a qué hora me entregaban me dijeron que a las 8 de la mañana y que llegara temprano por que se llena mucho llegue a las 8:08 y los de la bodega platicando y fumando dijeron que hasta las 10 abren y que me fuera a desayunar y regresara a las 10 por qué ellos no atienden antes a las 9:00 otro pregunto aquí se van a quedar una hora por qué no se atiende a nadie hasta las 10 no creo que les costará mucho entregar hacen sentir a la gente como si les fuera a pedir limosna no compren con ellos prefiero pagar más pero ahorrarme malos tratos
Matthew Velez
Dec 15, 2023
Always a great experience here. Manny helped my mom and I purchase furniture and made the process super easy and quick.
Thomas Jimenez
Dec 15, 2023
Love the Quality of the furniture. Don't like being forced to use the app. Eventually this will lead to bottom line being more important than the customer.
Karina Sierra
Dec 13, 2023
I went in looking for a tv stand and was helped by Guillermo. They had just the style I was looking for and was pleased with my purchase. The next day I went to pick it up and was shocked by how careless the loading crew was. An older gentleman named Jose and a younger man loaded the stand on the truck with out removing the shelves and had no regard for placing the stand on the blanket to avoid damaging it. It felt like they just wanted to get it over with and didn’t care about the condition it was left in. So just be careful when picking up appliances and if possible do net let them load your items. Overall, I left deeply frustrated and in disbelief at the quality of service.
Isacc Lightbourn
Dec 13, 2023
Chris was the best. I told him what I wanted and he gave it to me. I love simplicity..Chris = G O A T
Laura Jacobs
Dec 13, 2023
Great service. Very professional
Karla Lucero
Dec 12, 2023
Respectful, professional, friendly and very prompt.
Priscilla Lopez
Dec 12, 2023
Never doing business with this location. Horrible customer service from management team. They will give you excuses, waste of time.
Veronica Guevara
Dec 12, 2023
Mr. Arturo Cordona provided excellent customer service. Great sales person.
Jerry Ramirez
Dec 10, 2023
The agent I spoke to over the phone was ill informed about the product I was interested in purchasing. I went to the store the next day and the salesperson (Lazaro Vega) was amazing! I made my purchase and was out in no time!
Ray Ochoa
Dec 10, 2023
Recently I had the pleasure of meeting Mr. Helbing. I was interested in purchasing some couches, but wanted to look around. Mr. Helbing gave me my space and If I had any questions . I could ask any of the sales team. We found a set that we liked. Mr. Helbing was very knowledgeable on the product, he went as far explaining the warranty and the features. He also worked his magic to get me the best price. Needless to say I walked out with a set of reclining couch and a great deal. Thanks “Harley guy”.Ray OchoaUSMC“Grumpy “
Taylor Johnson
Dec 10, 2023
Lack of Communication is my biggest complaint my order was changed 4 times all of which I only found out by calling the store myself. I came into the store spoke to Carlos he gave me a horrible attitude as if I was bothering him and texting on the phone as I’m speaking to him. The only reason it’s 2 stars and not one is because I like the quality of my item. But customer service based on my experience is a 0. I could go on and on but I’ll leave it at that.
Jesyk Rodriguez
Dec 10, 2023
The item itself was great, just what we were looking for. But customer service and delivery are not the best.Our delivery was canceled after we had already the confirmation, they had an issue with audit and for some reason they changed my order name to another name so the confirmed delivery was canceled. Not the best customer service experience.
Matthew Brougher
Dec 09, 2023
Great selection with low pressure sales people. Mel was great. He let us look around and was close enough to us that if we had a question we didn’t have to search for him. The selection is amazing and they have most everything in stock which means shorter delivery times. I would absolutely recommend Ashley furniture to anyone looking for quality furniture as a reasonable price.
Martha Loya
Dec 08, 2023
I personally was not looking for a specific product, although, my daughter, and I were looking at the mattresses and a therapeutic base. Miguel explained the benefits of the base, and I went for it! His knowledge was excellent, and his service was just as good! Delivery and setup was prompt! I love my base!
Monika Nunez
Dec 07, 2023
The process took too long.
Alex F.
Dec 05, 2023
they don't honor online advertisem*nts, Do Not apply for credit they will only make you create a credit application and affect your credit score, on the end they will select the terms they prefer so they wont honor their credit ads
Matthew Ryley
Dec 05, 2023
Manny was very attentive and helped find the furniture of my dreams for my new apartment at maybe half the price I'd find anywhere else. Amazing selection of everything I could imagine
Sam Aleman
Dec 05, 2023
Wey friendly staff and patient with us while we chose the right sofa
Rosie Castor
Dec 04, 2023
Customer service was excellent definitely recommending to family and friends loue wax great
Jaime Sepulveda
Dec 04, 2023
Overall a good experience buying furniture. Got a great price on quality pieces and great service from the salesman.
Daniel Zavala
Dec 04, 2023
Miguel did a great job!! No pressure on selling and took his time to explain all the process to financing!
Carla Gutierrez
Dec 04, 2023
Melchor Olivares is great! my daughter loved her bedroom set and my husband and I picked out a beautiful dining table.
Antonia Cortez
Dec 03, 2023
As I walked into Ashley the place felt warm and inviting. The salesman was very courteous and knowledgeable about the product that I was looking for.Answered all my questions and made it easy to make a decision on the product I wanted to buy. So I give it a 5 star rating. I would definitely go back.
Rosalinda Elias
Dec 03, 2023
Excellent customer service
alexanderchavez70
Dec 03, 2023
Salvador was awesome! Took his time with us and most importantly gave us space to discuss things out! Finally making sure we got a great deal for the furniture we wanted .
Bob Agu
Dec 02, 2023
Purchased two recliners. Melchor is a great customer representative.Knows his product very well and has great interaction with his customers. Just hope delivery is on time and correct.
Teto Medina Wallace
Dec 02, 2023
I have been doing with Ashley furniture for the past 3 years. I have always dealt with Nora Vazquez. I like Nora, she is professional, friendly, helpful, and really knows customer service. She has skills dealing with customers....I know, I am a picky person. The furniture is also good. Good quality and fair price. I recommend you ask for Nora if you are looking for good furniture and a quality customer experience.
Deisi Ferreria
Dec 01, 2023
Nice furniture!! Good quality. Great customer service🙂👌
Lance Lehr
Dec 01, 2023
Good visit and purchase from the Ashley Homestore. Our salesman let my wife and I move throughout the store and choose some possible pieces without hovering around us. Once we had pieces in mind he was helpful. We ended up purchasing a couch, table and TV stand. After the paperwork was done, we did have a week extra to wait for the couch, but as soon as it came in, it was delivered the next day. Overall very well done.
Josephine Magallanez
Dec 01, 2023
Very bad customer service , will never walk in an Ashley’s store ever again . Had been a loyal customer for many years. I bought a mattress set and the foundation was too high for us , did not realize it would be so high till we got on bed that night . Called the next morning and they would not exchange it for a lower foundation . They are there to greet you at the door but not there when you need to be satisfied. To top it off instead of a 9 inch it was over 10 inches in heighth. Very disappointed.
Maggie Mendieta
Dec 01, 2023
I walked in and was greeted and not pressured at all. I was able to ask questions and have my sales rep show me other items I requested.
Elia Villalobos
Nov 30, 2023
(Translated by Google) Excellent attention and very nice furniture.(Original)Excelente atencion y muy bonitos muebles.
Nayeli Valenzuela
Nov 29, 2023
(Translated by Google) Excellent service(Original)Excelente servicio
Alex Retana
Nov 29, 2023
Terrible customer service. My salesman Carlos promised me they would pick up my couches if they did not fit in my living room. I called numerous times and was given the run around every time. I am stuck with more couch than I need. The “general manager” was also no help. First and last time I will be going to this store.
Sara Aukland
Nov 29, 2023
Louie is the absolute best. If you want someone who knows his product, has great ideas, goes above and beyond ask for Louie!
Anabel Lugo
Nov 28, 2023
(Translated by Google) The service is always excellent(Original)Siempre el servicio es excelente
Luisa Villegas
Nov 28, 2023
We are very satisfied with Ashley Furniture services. The time their representative took and honoring another furniture’s prices for same item was appreciated. He went above and beyond to take care of our purchasing needs. Thank you!
Norberto Sanchez
Nov 28, 2023
Good prices, good quality and Chris the sales representative did a fantastic Job, thanks Ashley to help us complete our goals.
AngéliAl
Nov 27, 2023
Excellent Customer Service
Joseph Galindo
Nov 27, 2023
Thorough explanations and well informed anytime I asked questions when it came to beds. 5 stars
christina lenton
Nov 27, 2023
absolutely the best service ever. I would recommend anyone to go to your El Paso location ! Very polite, very professional, and very kind
Maria Galvan
Nov 27, 2023
A variety of different furniture, excellent customer service really recommended to Friends and Family, 💯 satisfaction.
Jorge Hernandez
Nov 27, 2023
The guh was really good at the prices provided. He was able to give us good a deal.
Keily Chavez
Nov 26, 2023
Friendly and informative.
John Kaudaissy
Nov 26, 2023
The sale rep wasn’t pushy. He gave us our time to look around. He was very friendly.
Yolanda Fernandez
Nov 25, 2023
Loved the pieces of furniture. Two men who delivered were friendly and careful. They took furniture where they needed to be without any problems. Thumbs up.
Angelica Gutierrez
Nov 24, 2023
Awesome Customer Service by Joe Ruiz.
Deb Rodriguez
Nov 24, 2023
Helpful, NOT "pushy". Friendly staff. Found exactly what I was looking for. Anticipating delivery.
Ronald Stevenson
Nov 23, 2023
The sales person that took care of us was great! An employee a couple of days after the sales wasn't so friendly. It seems like since he didn't make the sale he wasn't interested in our questions. For example we got a coupon for a $50 discount with the purchase of $100 or more. He told us that we had to spend $500 or more. We wanted to purchase some pillows, but he said that we had to wait until we contacted our sales person since he didn't make the original sales. We believe that every employee should be willing to serve each customer regardless of who took care of them. We have a bitter feeling about Ashley.We hope the next time we go we will be treated differently.
Luis Munoz
Nov 23, 2023
Arturo Cardona is an excellent salesman. He was very helpful and went the extra mile to get us the best price available. I highly recommend Arturo and Ashley.
Andres Carrasco
Nov 23, 2023
(Translated by Google) Very good service(Original)Muy buen servicio
Socorro Prieto
Nov 22, 2023
Awesome Customer Service!
Chloe Clifton
Nov 22, 2023
Jaime Krop was amazing! Best salesman EVER!
Dede Lenton
Nov 17, 2023
The associate Manny at the Airway El Paso store was Extremely polite, knowledgeable, personable.Greeted us shortly as we entered the store & said anything he could help us with just ask.We did make a purchase and he was very specific during the process and quickly answered any questions we asked .Would absolutely refer him anyone considering at purchase at this store
Cassidy Chacon
Nov 14, 2023
Absolutely horrible experience I ordered furniture with Omar in September and never got any kind of updates I constantly had to call a number and ask for myself and every time I called the dates were pushed back until now in November I called and they told me they no longer had my pieces available…. Once I was told that I was very upset and went back in store to just get refunded…. I never got refunded went in back again and was told that it wasn’t ever processed and then basically pushed to the side, they were pretty rude about it …. The only good thing I have to say about this store is their one salesman Jaime ! He was very helpful and understanding and was trying to find what we could possibly do to make this right and to see if I could get what I needed. So for that thank you Jaime ! Besides him I’m still two weeks out and still no refund and that now makes a total of a little over THREE MONTHS no furniture and no money back to me . I will not be continuing my business with Ashely’s in the future
Myrna P
Nov 10, 2023
They delivered a mattress (M71721) that is different than what was in the showroom. You can feel the coils on your back. They refuse to do a refund or even an exchange even though they advertise a 10 year warranty on their website. BEWARE! They sell mystery mattresses.
Caro Gnz
Nov 10, 2023
Excellent service, I highly recommend this place 👌
Greg Rosales
Nov 05, 2023
A bit disappointed with the furniture selection here. I remember when they were on quality furniture.
Alfonso Peralta
Oct 30, 2023
I do not recommend this store, if you can get your furniture in any other store.
Frances Carrillo
Oct 30, 2023
The sale person was very helpful . love my recliner!!!
Jacob Puryear
Oct 30, 2023
Joe was awesomeThank you
Jayla 1970
Oct 30, 2023
Im only giving 4 stars because I haven't used the couch yet and they don't have haul away for your old couch. El Paso needs to get with haul away like everyone else
david stott
Oct 29, 2023
Salesman was great and delivered great service.
Suzanne Mendoza
Oct 28, 2023
Thank you Ashley Furniture! We love our new sleeper sofa!
Anthony Gonzalez
Oct 24, 2023
Manny my salesman gave great customer service!! I was going only to buy a buffet table and I wound up buying sofas also!!
Mario Olave
Oct 24, 2023
Great Customer Service by Jacob
Armando Salas Jr
Oct 24, 2023
The on line items were matched by the in-store inventory. The financing process was great.
Kristen Ryan
Oct 22, 2023
Bought an adjustable desk 2 months ago and the motor stopped working. I called CS and they told me they would order replacement parts that would take 7-10 business days. I checked in on day 10 and the parts still had not even shipped. They then told me it would take 5-6 weeks for the parts. Very upsetting considering the desk is brand new. Also, the rep told me they couldn’t expedite process. Unfortunately, this isn’t the first bad customer experience we’ve had with them. We also bought an adjustable desk without a motor in 2020. It arrived damaged and when we reached out, they advised there was nothing they could do. Everyone at the store is wonderful, but the post purchase experience is horrible. Do not recommend purchasing from Ashley to anyone.
Mary Gonzales
Oct 21, 2023
I was amazed of how welcoming I felt as soon as I took one step into Ashley's store on Airway street branch My business with Ashley was straight to the point and contract details of purchase took only minutes and after felt reassured that delivery date has been confirmed I also had plenty of time to finish what else was on My list for that day Thank You Ashley
Terri Rutter
Oct 20, 2023
I found a great deal on quality outdoor furniture. Delivered the same day! I appreciate the professionalism from the sales staff. None of us have time for the run around, and you won’t get it here!
John Ashliman
Oct 19, 2023
It's about time you go somewhere and not get bombarded by sales associates. It's so much easier to shop this way...especially when you know what you want. Thanks Joe for being a patent salesman and waiting for us to come to you.
BigTeyhas
Oct 18, 2023
Absolutely fantastic! They helped us find a couch that was affordable, new, comfortable, and amazing service. When you go here ask for Manuel. Amazing guy.
Marisela Barraza
Oct 16, 2023
(Translated by Google) Very blessed service(Original)Muy bendecido servicio
Nick Ortega
Oct 15, 2023
Excellent customer service and items purchased are quality pieces of furniture. Will definitely always shop at Ashley. Special thanks to Jimmie for making the process quick and easy!-N. Ortega
Samuel Marquez
Oct 14, 2023
My wife and I were treated very nice by our salesman and staff. We waited quite a while for the merchandise but it was worth it. Why can’t people speak to people at the store?
Charles Gombakomba
Oct 14, 2023
Wonderful reception keep it up Ashley
Robby cantrill
Oct 14, 2023
Willie was real nice
Karen Antillon
Oct 14, 2023
Our salesman was very nice but when he called the manager Chris over for help, he was the extremely rude. When we let him know we were going to go with a different we had earlier from Mattress Firm, he stood up crumpled up the paper he was writing on and just stormed off leaving my husband and I sitting at the table we were at. Never again. If that is how the manager acts, I can’t imagine what would happen if you need to return something or you try to call about the warranty.
Ismael Velazquez
Oct 13, 2023
Went in to buy a mattress. Initial salesman was pleasant and tried his best to help us but called his manager when we couldn't come to a deal. The manager Chris ended our conversation very rudely. He crumpled the paper we were working on and walked away visibly upset. Definitely don't recommend and won't be returning.
Arturo Vargas
Oct 13, 2023
We had a very good experience shopping for our mattress. Lazaro was so helpful, professional and courteous. A real nice asset to your company. Thank you very much!
Maria Lerma
Oct 12, 2023
It was a very good experience
Veronica Perea
Oct 11, 2023
Great customer service!
J R
Oct 11, 2023
I highly recommend Ashley store I bake cakes n I was able to find a 5x4 tall wooden table 👍👍👍👍👍👍👍
Armando Jr.
Oct 10, 2023
Thank you, Good service, would return 👍🏻
Armando Ferniza
Oct 10, 2023
The experience was good salesman patience with us overall the store had what we were looking for
Jose Escobedo
Oct 08, 2023
(Translated by Google) very good the seller very kind thank you everything was very good(Original)muy bien el vendedor muy amable gracias todo estuvo muy bien
leslie guest
Oct 04, 2023
Ruben was fantastic and extremely patient. He was very knowledgeable and professional
Adolfo Valenzuela
Oct 03, 2023
(Translated by Google) Very good service, especially very friendly and very good furniture.(Original)Muy bueno servicio sobre todo muy amable y muy bueno el predio de los muebles
Maria de L. Ybarra
Oct 03, 2023
I saw everything unexpectedly because all from the Ashley Store was nice and organized lovely beds.
Amanda Granados
Oct 01, 2023
Manager Luis was very helpful and helped us decide and found what we needed, easy process in and out within 30 min
Marisela Martinez
Oct 01, 2023
Good customer service.
Gilberto Avila
Sep 30, 2023
Arturo was a very good sales rep. Very professional and very well versed on the different types of mattresses they sell.
J Parra
Sep 29, 2023
Good quality friendly service
Rick USA
Sep 27, 2023
Very helpful ad professional
Nathan Quijano
Sep 25, 2023
Mr.Jimmy gave me excellent customer service! Definitely recommend him.
Barbara Hoyle
Sep 24, 2023
Everyone was very helpful considerate and kind funny and comfortable to work with got me to where I wanted to be compared prices and helped me I will be there again thank you very much
Martin Cervantes
Sep 23, 2023
(Translated by Google) Good deal(Original)Buen trato
Helen Grado
Sep 23, 2023
Jesus Trejo great sales person but mostly a great individual
Elizama Monteiro
Sep 22, 2023
Gabriel was amazing and knowledgeable with the store products. When I walked in he was very friendly , told him what I was looking for and he delivered. Thank you for the help .
Louie Martinez
Sep 21, 2023
Knowledge, expert and friendly staff.
Lisa Cauley
Sep 20, 2023
Jacob was AMAZING and got our order done in no time. The process was only slowed by me🤣 He was wonderful and I'm so grateful for all his help and our new furniture!!!
Mary Bush
Sep 17, 2023
Great customer service! Not pushy at all. I will definitely go back! Thank you Ashley!
Diana Varela
Sep 16, 2023
Manuel was a great representative. Matias the store manager was also accommodating to me and my mother on finding a solution on an issue that arose. Matias M. could work on better addressing his elders however, I don't really like the dryness and curtness he speaks with when his own associates ask him for assistance as if his own associates were a nuisance. I admire his knowledgeability but he could benefit from being more empathic to his employees.Overall, I had a great experience and will be looking forward to receiving my furniture. I will update my review should any issues arise during the delivery in the next two weeks.
Grace Haddox
Sep 16, 2023
Salesperson was helpful and not pushy. She worked with me through every option possible. I left with almost $8000 in merchandise, and I was totally satisfied with the deal.
eva trease
Sep 16, 2023
Super professional, especially Louie Arreola! Thank you
Fernando Navarro
Sep 15, 2023
Horrible customer service all around, the merchandise was damaged we made a claim to the customer service department they told us to wait for the rep to submit the claim they would "call us back" which they never did, we called for an update the following day and they told us our three day exchange had already expired and no claim had been filed now we're stuck with an incomplete dinning set for which we paid 3k+, don't make the same mistake we did go somewhere else for your furniture needs.
Gus Velasco
Sep 12, 2023
Best part of are visit was no pressure. Omar was there to greet us and checked in with us periodically. He answered all our questions without any pressure to purchase anything. We actually let him know would think about it and he gave us his card and said to call him with any questions if any . We came back the next day and purchased are couches with Omar and it went flawless. Thank you for everything Omar.
Jose Torres
Sep 12, 2023
Compared to other Ashley stores this one lack luster.
Jorge Munoz
Sep 12, 2023
Joe Ruiz , excellent professional experience. Thank you
Ivy Fabela
Sep 12, 2023
We have bought furniture from Ashley before and the experience was great, therefore when we recently purchased our second home, we decided to go with them again to furnish our new home. Well, the experience this time around has been the WORST. Yeah, they're extremely nice and helpful when you're there looking around and buying furniture. They even assure you they'll take care of you if there's anything wrong with the furniture. Well, let me tell you....that's far from true, because once you walk out that door, they don't even honor what they say. It's been a complete NIGHTMARE dealing with their customer service. I purchased an almost 8000.00 recliner set, with the "warranty/protection plan" that they offer, and now after only 8 months said recliner doesn't work. We've made several calls to the store and their customer service line over and over and have gotten nowhere. Customer service says they'll call back and they never do, they even seem to hang up on purpose just to not deal with the issue at hand. To be honest, none of the reps know what they're doing or know how to handle warranty requests when issues arise with their products. We've been waiting over 4 months now to get our recliner fixed or exchanged, but no call back from anyone at either the store or customer service. And when we try calling they just throw us around to different "departments" or give us different numbers to call with no positive outcome. We've made stops in person at the store as well and the employees there are no help either, they don't even try to help us out. They just give us a piece of paper with yet another 800 number for us to call that gets us nothing in return. This was my favorite furniture store until now. It's been a very bad and disappointing experience all around. And by the looks of it we're not the only customers having problems with their protection plan. This will be the last time we purchase anything from this place. From now on I'll definitely not recommend this place to anyone, and I will make sure to tell friends, family and our military community to take their business somewhere else when purchasing furniture. At this point we will also be filing a complaint with the BBB if nothing is done soon... this is just unprofessional and ridiculous on their part.
LocsLikeTroy
Sep 11, 2023
My wife and I came in the store a week ago to just browse. A salesman approached us gave us his name and just let us know if we need any assistance to just let him know. I said ok cool thanks. He actually meant it! He didn’t bother us, follow us around or tell us anything we didn’t ask. So we left after browsing. Since he made us feel so comfortable and not rushed we decided to go back and purchase our son his first toddler bed. I would definitely go back. They seem to understand how irritating it is to have someone following your every move when you’re trying to shop in peace. I can appreciate that.
Wesley Orwig
Sep 11, 2023
Very good good. Omar was very knowledgeable and was professional.
Kathryn Van Valkenburgh
Sep 10, 2023
We visited the Airway store to browse for recliners. Efren helped us over the course of a couple of days and we selected and finalized our purchase. Efren was fantastic assisting us and worked with our pricing to get us the best deal. We have done business several times over the years with this store and they have always been good to us. Thank you Efren.
Sandra Lopez
Sep 09, 2023
Omar Gonzalez was very helpful and professional. I found what I was looking for and purchased a new storage bed. Super quick and simple process. Thank you Omar!
Leticia Casarez
Sep 09, 2023
Victor help us a lot my husband and I are truly grateful
Bertha Lopez
Sep 07, 2023
Very happy working with Omar! I told him what I was looking for in a Living Room set and he showed me exactly what I was looking for. The set was in my price range and in the light color I was looking for. Thank you, Omar!
Alan Surratt
Sep 06, 2023
Easy sale easy pick up everyone fromSalesman to warehouse employees were very friendly
Mary Cast
Sep 06, 2023
Great selection to choose from.
carmen torrez
Sep 06, 2023
Very pleased with the service very respectful and helpful
Suzana Gomez
Sep 06, 2023
Estela is wonderful, very helpful, my favorite person to go to at Ashley furniture
AngelOfWarGaming 001
Sep 05, 2023
Great work!! But would recommend this service
Ryan Silver
Sep 05, 2023
Amazing experience, was helped right away. The salesman Jamie killed it! He let us explore the store so we knew what we wanted and helped us with all of our questions. Even walked us through how to know what is a good mattress and what isn’t, truly an experience I never thought I would have.
Cesar Macias
Sep 05, 2023
Today my wife and I walked in to Ashley furniture store on Airway, looking for a living room set. We were greeted by JR - salesperson & Loui - floor manager. We selected the set we liked and JR was able to expedite the paper work in less than 30 minutes. Literally we were there for about an hour. I love the fast service and selection they provided. We’ll definitely be back in the near future.
alejandra Olivas
Sep 05, 2023
(Translated by Google) Very good treatment of the employees. And good prices and very nice furniture(Original)Muy buen trato de los empleados. Y buenos precios y los muebles muy bonitos
DAMIAN FABELA
Sep 04, 2023
My family and I really love the style of furniture sold at Ashley, the customer service is great right up until you have an issue with something already bought and in your home. I spent over $18k last year when we bought our new home. We bought electric recliner couches for our living room and one of them stopped working and stayed in the up position 6 months after we got it. We even bought the extended warranty of all of our furniture to be on the safe side. Well, I went to the store and they gave me an 800 number to call because it was still within the manufactures warranty. I called and thought it was going to be fairly quick and was expecting a few weeks maybe a month or two, but we are going on one year since our purchase. Next month will be one year. I keep calling to get answers and one person actually told me that there is not a technician in my area that can service my couch and that I should call to have the couch replaced. I called and was told I would get a call within 72 hours. Two weeks later(today), I get a call and they hang up on me without a word. I call back and the person on the phone gives me his attitude after I kept telling him that I was not given any information that he was asking since they hung up before saying anything. I was getting no where with him except a ton of anger and frustration. I am still going to tryin calling Ashley furniture and hope I get results. I would not recommend Ashley furniture to anyone. I would advise against purchasing the "Extended warranty". Its a waste of money and a waste of time. I would have been better off buying from a local low end furniture store. Expensive furniture doesn't mean better. I just wish Best Buy sold furniture. At least they honor their warranties.
Geneva Van Matre
Sep 04, 2023
Great Customer Service and Sale Prices!Jimmy Kellog was very helpful and informative.
Zabrina Galindo
Sep 04, 2023
Great staff who let you browse yet very attentive!!!
Dora Hernandez
Sep 04, 2023
Wonderful experience very helpful Jesus Trejo, easy to purchase and helpful. Thank you
Joseph Tindal
Sep 04, 2023
Professional and courteous service
Jose Calderon
Sep 03, 2023
great
Angel Estrada
Sep 03, 2023
(Translated by Google) Excellent service from the seller Antonio Cardona, he showed me several bedrooms giving me several options.(Original)Excelente servicio del vendedor Antonio Cardona, me mostró varias recámaras dándome varias opciones .
Josh Graves
Sep 02, 2023
Great service and Loui helped us a lot! He was not to pushy, answered our questions, and we walked away happy!
T G
Sep 02, 2023
Very poor customer service. Bought a brand new table set with six chairs. One chair was really off set with a short leg and wobbles bad. They give a run around about being able to exchange an item. After paying 1700 for a table and chairs customers should be able to exchange a defective item. Without have to wait a week or constantly being told “we’ll give you a call back”. Another bad experience I had was buying a temperpudic mattress. Was never told to buy their mattress protecter from them. I had to buy my own protecter. In doing so I wanted to exchange my brand new mattress and was told since we didn’t buy the protecter from them it voided our warranty. No we’re stuck with a 3,000 mattress.
Gabriel Oporto
Sep 01, 2023
Amazing sales rep helped me get the bed I wanted & also worked with me. Since then product has been great & I honestly couldn't be happier.
Raul Carrasquillo
Aug 31, 2023
Yes!! Mr. J. Krop is an excellent salesman as a Home Furnishing Specialist. Very courteous. His kindness and experience, made us feel secured of his explanations to our doubts about the furnitures we we’re looking for. My wife and I, left the store with a comfortable feeling on our investment at the store thanks to Mr. Krop customer service attention. THANK Y🙂U Mr Jame.R. Carrasquillo & M. Gomez
Yesenia Ruelas
Aug 31, 2023
Smooth and easy process. The manager, Joe, was very helpful with all of my shopping needs.
Carolyn Acosta
Aug 29, 2023
Louie was beyond helpful! Friendly, professional. And worked with me to accommodate my needs and the overall final price. I will definitely go back for future purchases! Their showroom is impressionAlot of options and great sale
Susan Middleton
Aug 29, 2023
The salesman was very helpful. He even moved a side table next to the loveseat I was buying to see if they could go together. Outstanding service!
joeintexas
Aug 28, 2023
Sales guy let us browse at our pace and wasn't pushing anything else. Matched internet pricing on what we wanted and setup financing quick.
Denise Ortega
Aug 28, 2023
Great fast service with good prices
Darell Coffey
Aug 24, 2023
Great job
Magda Contreras
Aug 22, 2023
Salesperson are attentive but not overbearing..we walked around the store comfortably.
Gene Tucker Sr
Aug 21, 2023
Great see you later on.
Eddie Glazebrook
Aug 21, 2023
Just purchased a new reclining top grain leather sofa and loveseat from the Ashley Store on Airway in El Paso. The store has an amazing selection to choose from, and our sales person Victor Helbling was awesome. He was very patient while we chose the right sofas and answered all of our questions without hesitation. Couldn’t have had a better experience!!!
Faustino J Caraveo
Aug 20, 2023
A very good experience like the previous times
Sharon Perkins
Aug 20, 2023
Excellent fast service. I love seeing the amazing selections in person because the online pictures did not do justice to the quality of the materials.
Maria Irma Ruiz
Aug 20, 2023
Very good service
Jenn
Aug 19, 2023
Every thing seemed great until the delivery men didn’t deliver the low profile spring box. We was so excited since we waited awhile for the delivery. My mother had been sleeping on an air mattress since she didn’t want to sleep on my bed. We had spoken to our sales rep Santa about it for my mother since she can’t get off a tall bed. So we tried to call the place to speak to them and they only have a calling service that you can’t even get through to speak to some one or even a regional manager. So we had to drive across town to speak to someone in person. When we got there Matias Montes, was no help what so ever. No sympathy or kindness from him. He stated they would have to recharge for delivery and didn’t even care that it was their fault. When we asked to speak to a manager, one of the staff laughed at us and said Mr. Montes is the manager. Now I am looking at a different furniture store since this will be the last time I ever purchase anything from this place again. Since my husband buys furniture from them, they also lost another customer. I would not recommend this place. They are okay to take customers money but when issues arise best believe this place is No GOOD!! If I could leave No Stars I would after how we were treated. Shame on you Mr Montes and staff!!
Cathy Close
Aug 18, 2023
Juan my salesman was nice. My biggest issue was when you by in store and take merchandise out of store there are no returns. I bought an ottoman that looked great in showroom. When I got home and noticed the ottoman was huge and realized that I bought the smaller version of the sectional. Was never told there were no returns when you buy in store. Now I’m stuck with the big ottoman which is still in box. Buyer beware.
Linda Elizalde
Aug 16, 2023
Great service!
Marty Velez-Teran
Aug 14, 2023
Excellent service and great prices!
mario contreras
Aug 11, 2023
They told us to buy insurance on furniture never had to use it. They said that we was going to give us credit for it but nooo they did not gave us credit and said it expired but never gave us a date I Won't go to Ashley again lost my business....☹️
Ezekiel Saldivar
Aug 11, 2023
Salesman was a bit pushy at first but once I agreed to the purchase his additude changed . I was about to walk out don't like pushy salesperson
Linda Sweeney
Aug 09, 2023
(Translated by Google) The seller was very ate with usThank you very much(Original)Fue muy ate to el vendedor con nosotrosMuch as grasias
Veronica Frias
Aug 08, 2023
Estela was very friendly and knowledgeable. She was not at pushy. And she kept her promise about calling me back when the mattress I was interested in buying went on sale.
Laurent Charles
Aug 06, 2023
Very good customer service
Oj Grisson
Aug 05, 2023
Fast and friendly service! Just waiting on delivery of our purchase.
MEA FTI
Aug 05, 2023
Eddy was great. Very helpful. Always a good experience shopping here.
Megan Jimerson
Aug 05, 2023
They were helpful when it came to buying the furniture but completely shut us out when we needed an exchange. The store will or cannot help you with the process and the customer service hangs up over and over. Once we were finally able to start the process they said they wouldn’t honor it because the bed we bought was a different version. At the store during purchase we were assured that we could easily return the mattress if we were unhappy with it. We paid around $4,500 for this mattress yet they’ve completely stopped honoring the exchange policy.
Sam I Am
Aug 04, 2023
There's some great quality pieces but it's way too expensive. I bought a leather sectional at Household Furniture that Ashley was selling for 1,400 more. Everything here is more expensive than elsewhere and for that reason I wouldn't recommend it at all.
Aracely Ramirez
Aug 03, 2023
Love furniture here.
Orchid Heart
Aug 03, 2023
The gentleman who helped us was patient and very helpful. He made the process so easy. My husband, son and I got exactly what we were looking for and above all what we wanted. Thank you!
Nutan Bhakta
Aug 02, 2023
bed service never go agian
twins hernandez
Aug 02, 2023
Great
Chris Muniz
Aug 01, 2023
Great customer service..
angel canova
Aug 01, 2023
Jesus was knowledgeable and not pushy (which is very much appreciated). He was able to show me exactly what I was asking for.Ashley has a military discount which was applied.
Jay Violette
Aug 01, 2023
Offers a large variety of good quality furniture. They let you browse without stalking you throughout the store. Prices are a little higher than other places, but variety and quality are worth it.
Kay Lug
Aug 01, 2023
👌👍
lexington_86
Jul 31, 2023
Great service and prices. Would buy from them again
Rick Josephson
Jul 31, 2023
Purchased a bed for $900 and drove it to my new home 600 miles from the store. When I installed it I found significant damage and Ashley told me to take it back to the original warehouse or they wouldn't honor the warranty. Don't buy from this furniture store unless you examine the furniture before taking it away.
Zeb Wilkin
Jul 28, 2023
Lazaro Vega as an amazing sales rep who helped us find everything we needed for an entire apartment, helped us find our exact needs and preferences. He went out of his way even after business hours to assist us in the purchase of our furniture. Highly recommend Ashley furniture and this sales rep specifically!
Sergio Palma
Jul 28, 2023
Great experience!!!, sales person who take care of us was very nice, he did advice us so well, looked and found what we wanted.
YOLIE Zubia
Jul 27, 2023
Gabriel was an awesome salesman. He helped me get exactly what I was looking for.
Indya Cooper
Jul 26, 2023
Get with Mr. Krop, the best!
jesus salido
Jul 26, 2023
Go to Jaime krop definitely helped me and my wife out to get our home nice and furnished
Lorie Sanchez
Jul 25, 2023
We had a Great Experience shopping for furniture and love the high quality furniture and prices at Ashley's.
S Wood
Jul 23, 2023
Very good representative, great service on his behalf
teresa lugo
Jul 22, 2023
Good save. The guy at the store was having computer issues maybe why he ordered a full instead of queen. They did fix it though. Had to wait bit longer. And long wait on text replies.
Rosalva Salazar
Jul 22, 2023
(Translated by Google) Thanks for your attentionYoung Jamie.(Original)Gracias por sus atenciónesJoven Jaime.
R&E Smith
Jul 21, 2023
Great shopping experience from the time we walked in till we left. All questions asked were answered and explained. Thank you Miguel for all the help.
Imelda Maynard
Jul 18, 2023
I loved that the sales people were super hands off and gave us space to look around. I ended up buying a couch on the spot.
Jessica I Ll
Jul 16, 2023
Carlos was very helpful. He gave me my space to roam around the store, checked up on me and answered all my questions. He was also very patient since I was there for over an hour and a half. Thank you! We can not wait to get our sofa delivered.
Macenzie Hastings
Jul 16, 2023
Ask for Miguel
Gregorio Mata
Jul 14, 2023
Very friendly and professional approach. Jr Salesman was very helpful and easy to communicate
Yvette Chambers
Jul 14, 2023
Kind not pushy very informative
Lourdes Acuna
Jul 13, 2023
Salesman introduced himself told him we were browsing, we looked around and when we needed help we called him.
OCTAVIO Oseguera
Jul 07, 2023
Not realy a good customer service, sales people do not show online products if you don’t see something you want in showroom and they let you wander around and they walk away so if have a question no one is around to help you.
Jerry Villalobos
Jul 07, 2023
Highly recommend Ashley Furniture Store. Great Quality furniture and great customer service. Thank you Cynthia for your time and patience with us. Cynthia went above and beyond to meet all our needs and kept the sale to a friendly and personal level to help in making the right selections. We also met the Store Manager which was very professional. I’ve been to this store before but now under new management and great customer service, I highly recommend it.
Jo Ann Kirk
Jul 06, 2023
Jesus was the salesperson that assisted me. I had an idea of what I was looking for. He helped me by answering my questions and giving me straightforward answers. He didn’t try to sell me anything other than what I was looking for. He was extremely courteous and professional. I would definitely go back and seek his assistance for future purposes.
John Ball
Jul 05, 2023
Eddie did an excellent job
Rachel Garcia
Jul 04, 2023
This was honestly the fastest we ever got out of there. The process use to be tiring just to buy furniture. This time we were in and out within 30 minutes and that included 20 minutes of looking for what we wanted. Our salesman Carlos was very helpful in making sure we got all the info about the warranties.
Edy F Valle
Jul 04, 2023
Everything went smooth
Alfonso Sanchez
Jul 03, 2023
(Translated by Google) Eddie Hernandez is an excellent person and salesperson! Highly recommended(Original)Eddie Hernandez es una excelente persona y vendedor! Altamente recomendado
Martin Padilla
Jul 03, 2023
We have dealt with Omar Gonzalez at Ashley Furniture before, always a great experience!
Mary Andreas
Jul 02, 2023
Easy process. Salesman was knowledgeable and helpful and efficient.
sukie leos
Jun 26, 2023
Great and quick service!
Enrique Rodriguez
Jun 26, 2023
Louie was our sales person.Very helpful and got us exactly what we where looking for. Gave me my shopping space and when needed he was there. Thank you..
Teresa notevenaboutthatlife
Jun 26, 2023
The salesman were attentive. We were taking care of in less than 45 minutes.
MARIO GOMEZ
Jun 25, 2023
Ok first of all salesman was helpful.However we went outside to pick up the mattress and waited for around an hour for the mattress. The other issue was when warehouse employees brought the mattress to our truck. One employee using a small dolly was dragging the mattress where the left hand side of mattress was scrapping the floor. Not a professional experience and other employees didn't seem to care. Four other employees were Around and did nothing. Again we had to wait before they put it in the bed of truck because warehouse guys said the salesman was suppose to do it, which took a while.
Crystal Estrada
Jun 24, 2023
I went in looking for a simple chest to add to my daughter's room. Jamie Krop helped us to find what we were looking for and quickly had us on our way, Excellent service!
Art Baray
Jun 24, 2023
Excellent attentive help from Jesus after choosing our furniture choice answering all our questions.
Gabriel Corral
Jun 23, 2023
Why have a phone if you guy don't answer... simply tring to pick up my items
Alejandro Diaz
Jun 23, 2023
Great service, go ask for Jacob! The most knowledgeable, patient, friendly salesman I have ever known.
Alegria Krop
Jun 21, 2023
Your sales people Are very prompt and courteous They showed me what I was interested in and patient enough to show me different prices. And delivery times which were very reasonable very professional employees. I would definitely recommend this place to my friends and family.
Edwin Figueoa
Jun 20, 2023
Geeat first experience! Great quality furniture and service! Manuel did a great job at not pressuring and is very knowledgeable!
Monica Nunez
Jun 19, 2023
Louie was great the managers here were amazing and it was a quick easy process to buy my new furniture thank you so much 😊
Anthony Saiz
Jun 16, 2023
Gabriel Mejia was a huge help buying our bedroom set, as well as Miguel. Both friendly and knowledgeable
Valerie Juarez
Jun 16, 2023
Ordered a bed that after a month I still didn’t have. I bought one elsewhere and when I went in to cancel my order they were refusing to cancel my order with no idea if or when I would get it and me telling them I had already bought one elsewhere. When I called to ask about my order the person who answered said they were extremely busy to call back later and just hung up. I understand if you’re busy but I don’t think that’s good customer service on your part.
Rosemary Medina
Jun 16, 2023
Excellent service
Lisa Herriot
Jun 14, 2023
I am so disappointed in Ashley I went in and bought a lift recliner for my brother who has difficulties with walking and I specially ask if my recliner was in stock and they assured me it was, I was able to go the next day for pick up and they could not give me my recliner even though I had my receipt and item # claiming their system to be down, it is going on 2 weeks now and I can’t get my recliner. Very disappointing, Is Ashley going out of business? Beware
Juan Valencia
Jun 13, 2023
Miguel is an expert in mattresses. Ask for him when you shop for it.
Elsa Chavez
Jun 12, 2023
(Translated by Google) Excellent attention, very good quality of furniture.(Original)Excelente atención, muy buena calidad de muebles.
Erica Urias
Jun 11, 2023
Quick and easy process. Very professional! I can’t wait to get my furniture!
John Zapata
Jun 11, 2023
Willie has exceptional service. Great communication
Oscar Monarez
Jun 10, 2023
Worst experience I have ever had at any furniture store. I would rate them a ZERO if I could. I went in and at first they were very helpful, they were so quick to charge me for the shipping and didn’t bother to tell me the mattress comes in a box that would easily fit in my vehicle. After several attempts to reach the sales person he said i could pick it up a couple of days later. I went in to pick it up and their system is down, no call or text from the sales person or the store. They were extremely rude as if I was bothering for trying to pick up the item that I paid for. Waited a couple days later to pick up my mattress again and same response, EXTREMELY RUDE and same answer they did not when I would be able to pick up. I canceled my order which seemed they were eager to do. This is my first and will be my LAST time I ever do any business at this place. 6/29/23 They won’t even give me my full refund back. After asking to speak to a supervisor and their employee number they stopped answering.
Rosie Martinez
Jun 05, 2023
Great customer service all around!
CHUY ROSALES
Jun 05, 2023
Very professional and courteous staff. Jr siquerios was great!!! Thank you for all the attention and great service. Quick and easy. Please come to Ashley and ask for jr siquieros. You will be very satisfied. Thank you Ashley furniture!! and jr!!!!!
Emma Garcia
Jun 04, 2023
Bought some furniture for our new apartment. Prices were good.
Hector Rubio
Jun 04, 2023
Great service at a great price , the reps take care of your needs and catered financially what we can afford
Ricardo Sandoval
Jun 04, 2023
The selection at the store was good. The sales person Efren was professional and courteous. He helped up find something we liked. The sales process was good. The delivery was ok but item had marks and had to be reordered. White glove delivery wasn’t what I thought it should be. Delivery person Hector was friendly. The other delivery person was rushing to get in and out and just wanted to finish to go home. I think he could be more professional because of the fact that he told us that he needed to finish to go home. Being rushed to get furniture in, set up and leave in a matter of maybe 15 minutes does not add up to the high price we paid for the delivery. It’s not my fault that they had 13 deliveries today and that my furniture had marks. I don’t want excuses, I want solutions.
jordan thummel (Jordy)
Jun 03, 2023
Very quick and professional
Tasia Coleman
Jun 03, 2023
Awesome experience; great salesman Chris helped us out! Also nice pricing
Mayela Quirarte
Jun 03, 2023
Wonderful
Nadia Guerrero
Jun 02, 2023
Joe was awesome! Very patient with me while I texted my daughter photos of the different chairs. Thank you so much!!! A true professional!
Hector Salas
Jun 01, 2023
Customer service was a 5 star experience.
Charlyn Abuyo
May 31, 2023
Everyone was friendly, approachable. Each salesperson made sure their customers were getting the help they need.
juan Martinez
May 31, 2023
Jacob berry nice guy and helpful really appreciate is help
clever madondo
May 30, 2023
When you think to buy any type of cheap and affordable furniture, just think about Ashley Furniture Store. What a fantastic service which I got from Mr Jesus in El paso branch, was exallent
Jose Avila
May 29, 2023
Miguel H. Great customer service. Has a lot of experience, explained everything in detail.
Stephanie Ramirez
May 28, 2023
Steven did an awesome job. Thank you for making the process simple and easy!
Amanda Todman
May 28, 2023
We enjoyed this shopping trip. The salesman was not pushy and was very accommodating.
Andrew Williams
May 27, 2023
Jamie was super helpful, highly recommend
LuAnn Escobar
May 27, 2023
In the past when I would purchase furniture with Ashleys, it would take a long time to process the purchase. This time it went very quickly and the salesman was very nice and respectful. Thank you!
Richard Lee
May 27, 2023
Juan the sales person was damn great not pushy help me a lot ended buying 4 things I will be back for sure
Rodney Buckmire
May 24, 2023
Outstanding customer service
Antonio Ramos
May 23, 2023
Salesman Efren was very friendly and approachable. He gave us plenty of opportunity to ask questions and helped us to make the right decision.
Renee Saldivar
May 22, 2023
He was very help shiwed me 3 different mattress adi give a budget that i wanted to be on and he was able to help me with that. He very nice and explained things to me very clearly
Yola Chavira
May 22, 2023
(Translated by Google) Chris was very nice and worked with me remotely, my purchase was over the phone. Excellent service!!!(Original)Chris fue muy amable y trabajó conmigo a distancia, mi compra fue por teléfono. Excelente servicio!!!
Joe Owen
May 20, 2023
Thank you Jaime Krop! Best service and best options. Visit Jaime for anything
Fabian Avila
May 19, 2023
Great customer services from Gabriel.
Brenda Mills
May 19, 2023
I believe there was dishonesty in the final price leading me to cancel order.
G
May 17, 2023
(Translated by Google) super good Jaime attended us in Ashley the one here in the airway el paso tx(Original)super bien Jaime nos atendió en Ashley la que está aquí en la airway el paso tx
Connie Rogers
May 17, 2023
Louie was very nice and helpful.
Carlos Urias
May 15, 2023
The customer service representative Juan was extremely helpful in every aspect. He is also knowledgeable about the short term and long term benefits of the different mattresses that Ashley provides to customers. The process to purchase a bed frame was extremely quick and simple but yet accurate. Any questions I had were answered right away.
Mary Mccollum
May 15, 2023
You delivered the wrong mattress. No happy. Still waiting for the correct mattress almost a month later
Frank Ordonez
May 13, 2023
Very friendly and not pushy. Answer all my questions and found me a great deal.
Leander Williams
May 09, 2023
A job well done.
Erica Castillo
May 08, 2023
Amazing customer service
Monica Johnson
May 07, 2023
Great service. Found what I wanted in a matter of minutes at an affordable price. Thanks to salesman Chris Sierra.
Irma Campos
May 06, 2023
Victor was awesome! Great experience!
Pancho Pantera
May 03, 2023
They prices are way marked up, their online prices are way batter, they will try to charge you $250 for delivery fee when online is $99 delivery and assembly same exact product, they will try to charge you $549 for they protection plan and online is $199 - $249 same exact product, and even if they match the online price they won't allow you to do the 48 months 0% interest free they will tell you that if they price match the only price the can only do 12 months 0%, completely bad business if they are one name brand why they won't match their online prices and his explanation was because they paid a local company to make their deliveries and that's how their prices are set and that the warranty they can't price match because if anything happens to your furniture you can go directly to them and they send a technician to check your items vs having to call the warranty department to set up a call so a technician goes to your home to check your items which to me is the exact same thing and it's not worth $200 to $300 more. However I ended up buying on their website and I got my furniture even faster than if I would purchased directly with them.
Yuridia Ochoa
May 03, 2023
I liked this place so much. The staff made sure my husband and I had someone nearby in case we had any questions. We were allowed to lay on the beds to test them. Our salesperson placed down pillows with a liner and a sheet under our feet. I liked that they did that to keep the beds somewhat clean. During our purchase, all questions were answered and she made sure we understood completely. There was other furniture like couches, table and chairs, but my husband and I were just looking for a bed. I loved that they also gave us space to look around ourselves.
Elias Zapata
May 02, 2023
Willie Sifuentes was a very knowledgeable salesman with superb service. Highly recommend Willie if you need any furniture!
Luisa Yu
May 02, 2023
I got it a good deal and very good attention
Ana Gomez
Apr 29, 2023
The store had what we were looking for so the whole process was pretty quick. Carlos was nice and helped me with my questions.
Juan Segura
Apr 26, 2023
Worst service, very unprofessional never experienced this at other Ashley’s stores. Do not recommend would give no stars if I could.
Samuel Muniz
Apr 26, 2023
We have always had a good experience with this Ashley Store in El Paso. I have bought a number of prices of furniture from this store over the last 20 years.I never experienced bad customer service or pushy sale's reps. They have always answer all my questions and work well with me to help get me what I was looking for.
J R
Apr 21, 2023
Horrible service. I haven't reveived any call back. In over 2 weeks regarding the replacement of my Bar stool. Just been thrown back and forth to one and another person..no positive outcome. Very dissapointed. I paid almoat 800.00 fpr protection plan and have had such a bad experience with all involved. This is so sad. I had Ashley Furniture in a very different level of admiration until now. Very disappointing.
Patricia Adame
Apr 21, 2023
Footboard damage, no care whatsoever from Ashley’s associates. Just running me round the bush, just lame with this company. I should’ve gone to Shorty’s !!!
Jasmine Bernal
Apr 20, 2023
I spoke to Joe over the phone & asked for a online price match & I went in & wasn't even there 30 minutes. Thank you for the fast service & friendly employees.
Héctor Moctezuma Grajales
Apr 19, 2023
(Translated by Google) Thanks to your employee Jaime Krop who gave us excellent service…they have a good assortment of what my wife and I were looking for…the rug we bought we already installed at home and it looks great…thank you very much for the price discount that they gave us, we made a good purchase that really satisfies us.(Original)Gracias a su empleado Jaime Krop que nos atendió excelente…tienen buen surtido en lo que estábamos buscando mi esposa y yo…el tapete (rug) que compramos ya lo instalamos en casa y se ve muy bien…muchas gracias por el descuento en el precio que nos dieron, hicimos una buena compra que nos satisface en verdad.
Jerry Avalos
Apr 19, 2023
I had such a negative experience with this place that I would think twice in giving them any more of my business. I had made a large purchase with them and there was a “mixup” on their behalf and when I tried to get them to acknowledge their error, the salesman I dealt with was on vacation. I wanted them to rectify the issue, so when he returned, I messaged him back and never heard from him after that. I was advised by one of his co-workers that the sales guy intentionally left out parts of my order because he didn’t think I would qualify for a larger loan to finance and wanted to close the sale for a higher commission. They wanted to charge me an additional delivery and create a new account to reorder what should’ve been placed in my original order. I regret my decision in going there and would not recommend doing business here. If I could give this experience zero stars, I would.
Genaro R. Mier
Apr 18, 2023
Great service and products
Erika Ruiz
Apr 15, 2023
Great customer service. Jaime Krop at Ashley’s was very helpful and a cool guy. Great sense of humor. Thank you
Xavier hall
Apr 15, 2023
Great salesmanship and customer service!
Cesar Velasquez
Apr 12, 2023
Needed a recliner ASAP. Karla was able to help me with the features, color and materials that we needed. I had it home in less than an hour. Great job by the warehouse team also. Box did not fit in my SUV. They took it out off the box for me. Best furniture buying experience ever!!
Jon Mccurdy
Apr 12, 2023
Had some issues with being promised delivery but was for pick up only
Olga Garcia
Apr 11, 2023
(Translated by Google) Very nice furniture, very friendly staff; but as they should have everything in sessions, not that there is everything everywhere and the furniture is very large and if it tires you to walk around the whole store, you like something and from now on you see everything and you even forgot where you saw what you We liked it, we went for a large table and we got tired of walking through the entire store, at the last one we didn't even know where the one we liked was left, and in order not to go around looking for it we preferred to leave without anything.(Original)Muy bonitos muebles, personal muy amable; pero como que deberían tener todo en sesiones, no que hay de todo por todas partes y la mueblería es muy grande y si cansa andar por toda la tienda, te gusta algo y de aquí a que vez todo ya hasta olvidaste donde viste lo que te gustó, íbamos por una mesa grande y nos cansamos de caminar por toda la tienda, al último ya ni sabíamos en donde quedó la que nos gustó, y para no dar otra vuelta buscando preferimos salirnos din nada.
Joel Herrera
Apr 11, 2023
Excellent!!!
Kelly Kim
Apr 09, 2023
Chris was great. He listened to what I was looking for and made it painless. Everything is in stock so my delivery is less than a week away!
Chris
Apr 08, 2023
Great experience and great salesman. Victor helped us very professionally.
Rebecca Medina
Apr 08, 2023
Our sales man Melchor Olivares was very attentive. Answered all of our questions and was very professional.
Alicia Amendola
Apr 08, 2023
Everything was really great. Thank you!
Art Castanon
Apr 07, 2023
Could tell salesperson is a people person, gave good info! It wasn’t just a sale for him.
Luis Seañez
Apr 03, 2023
Good
Michael Romero
Apr 03, 2023
Went in knowing exactly what I needed. Salesman asked a few questions and took me directly to where I needed to be. I made the decision to buy and was in and out of store in less than forty minutes. Salesman was courteous and professional.
Roger Romero
Apr 01, 2023
Great Customer Care
Carlos B Payan
Apr 01, 2023
Excellent service by sales man Arturo, thank you much for your kindness….
Mary Briseno
Mar 31, 2023
Manuel Valadez is a great salesman he takes his time making his sales .!!!
Christine Torres
Mar 31, 2023
Very nice
Paula Martinez
Mar 27, 2023
Great customer service Miguel was very helpful with our buy!
Maria Isabel De La Rosa
Mar 27, 2023
Very helpful. Thank you.
Sandra Martinez
Mar 26, 2023
(Translated by Google) excellent care(Original)Atención excelente
Irma Valle
Mar 25, 2023
We were greeted, asked if we needed help and left to browse about the showroom. We were checked on two or three times and when we were ready the salesman was very helpful.
Tony 03
Mar 24, 2023
Looking for a set of sofa and loveseat almost everything in stock except the set I like about 3 weeks wait for delivery but love the display set so happy with my purchase
alex s
Mar 24, 2023
Wide selection of furniture, friendly knowledgeable staff and great financing options!
Eric Gutierrez
Mar 23, 2023
Melchoy was a great sales person
Yesenia Aviles
Mar 22, 2023
Great customer service, Eddie was very helpful, I will definitely recommend it.
Denise Chavez
Mar 20, 2023
Miguel was super helpful and patient 10/10 recommended asking for him !!
Rafael Loreto
Mar 20, 2023
One chair is defected. The salesman did not give me support
SELENE YU
Mar 19, 2023
A big thanks to Ms. Patricia for helping us with our purchase of a gorgeous dining room set and a Tempur-Pedic mattress.
CJ ESTORGA
Mar 18, 2023
Went in looking for a bedroom set ended up coming out with 2 leather sofas and a really nice TV stand all with the professional and courteous help of Marcus Huerta. Made the whole experience worthwhile. I will definitely be going back. Prices were Great!
Oscar Hernandez
Mar 18, 2023
Real bad the mangers in the ElPaso site made no effort to help me get missing parts from a furniture set I purchased
ramon reyes
Mar 14, 2023
(Translated by Google) GOOD PLACE(Original)BUEN LUGAR
Rebecca RC
Mar 13, 2023
(Translated by Google) They give good attention and clarify all your doubts(Original)Dan Buena atención y aclaran todas tus dudas
Elsa Frias
Mar 12, 2023
(Translated by Google) The staff that attended us were very friendly and very knowledgeable in everything we asked and we would highly recommend them. Thanks to all the staff that assisted us.(Original)El personal que nos atendió,fueron muy amables y con mucho conocimiento en todo lo que preguntamos y nosotros los recomendaríamos ampliamente.Gracias a todo el personal que nos atendió.
Teddy Dinkins
Mar 11, 2023
Purchased almost $20k and if it wasn't for Danielle the after service care would be horrible. Motor on bed went out, and mattress protector had yellow stains. Was without use of bed due to this issue. No type of compensation was offered by the store and store manager didn't return call. Thanks Danielle, otherwise, we'll never shop here again!
Judy Russell
Mar 09, 2023
I couldn’t have asked for a better experience. Miguel was very attentive but not pushy. He helped me get a super great deal! He said he loves to have satisfied customers and he truly has one in me. Ashley furniture is my go to place for all my furniture needs. Thank you!!!
Jerry Villar
Mar 07, 2023
Great service and professional staff. Beautiful furniture
Miguel Quintana
Mar 07, 2023
We were greeted with with a hand shake, smile and a welcoming introduction. Found and purchased the items we needed it turned out to be a great day.
Monica Blankenship
Mar 06, 2023
Karla Figueroa was absolutely amazing no pressure let me and my mom look for what we needed. She is outstanding would totally recommend her to anyone looking for furniture. Thank you for all your hard work appreciate you Karla!! 🎈😊🎉
Dewayne Woodrich
Mar 05, 2023
Not a bad place.
Richard Dewitt
Mar 05, 2023
Great service and the salesman did a fantastic job! Total professional!
Natividad Zuniga
Mar 03, 2023
Excellent service! Sales representative was very knowledgeable and helpful.Very pleased with our dining room set.
deliana de haro
Mar 03, 2023
I am really disappointed in the service. I purchased a bed and can not even use it due to the side rails being given were incorrect. I’ve been having to send pics to a manger just to prove they are incorrect. I also had chips on the back board and feet board and was told I had to get that serviced. This process has been really inconvenient. I had to borrow a truck to pick up my bed and now I will have to borrow a truck to exchange the wrong pieces.
Asoiva Sefo
Feb 28, 2023
Awesome customer service
Daniel Gallardo
Feb 27, 2023
Amazing customer service. I was greeted as soon as I entered. Lue was very helpful and quickly helped me find exactly what I was looking for. I highly recommend Ashley’s for great furniture and nice prices. I’d definitely return for more pieces of furniture 100%.
Damian ALVARADO
Feb 27, 2023
Very friendly guy victor
Abril Martinez - Crafter in the Rough
Feb 26, 2023
Very attentive customer service.
SERGIO BARRIGA
Feb 26, 2023
My wife and I went there to look for a set of sofas and a dinner table "Ashley" has been our furniture store of choice for the past 15 + years, we saw alot of good one's, hard to choose from, but when the time comes we'll purchase the sets that we liked the most.
Connection Insurance
Feb 26, 2023
Great salesPerson ! Is not pushy and help you with your needs
Raul Paez
Feb 25, 2023
Great service.Thanks.
Maria Imelda Trejo
Feb 22, 2023
Great customer service
Rick Fernandez
Feb 19, 2023
Very good experience A+ service
Cecilia Alonzo
Feb 18, 2023
The prices were great n the seller was very nice n had all the answers.
Lucille Johnson
Feb 17, 2023
The customer service was very friendly. Our sales representative (Efren Herrera) was knowledgeable and helpful…gave us detailed information regarding their sales. We looked at furniture at our own comfortable pace…without any added pressure. In the end, we bought a sofa set which was reasonably priced!
Raymond Lombrana
Feb 14, 2023
Great customer service. I will be shopping here again in the future.
Michelle Blair
Feb 11, 2023
Thank you Ashley Furniture! Great customer service. I love my new bedroom set. Can’t wait for it to be delivered.
Reyes Tena
Feb 11, 2023
JR is a great guys the effort he puts in is noticeable..
Frank Gonzalez
Feb 08, 2023
Great customer service, very professional.
Tracey Martinez
Feb 08, 2023
(Translated by Google) Very good and very good service(Original)Muy bueno y muy buen servicio
Malik Merchant
Feb 06, 2023
Very patient sales person we changed our mind multiple times and he did not make us feel pressured
debbie wright
Feb 06, 2023
Mel provided great customer service at the El Paso store.
Ada Salazar
Feb 04, 2023
I found what I had in mind and I wish there were a verity of colors to choose from. The bookshelves were beautiful but all your typical style. We really appreciate Salvador’s patience and guidance.
Andre Apperwhite
Jan 31, 2023
Cris and Carla were Amazing! They took the time and effort to ensure that I was very pleased with the merchandise I wanted.
grg tvr
Jan 30, 2023
Friendly, informative, competitive and all around an enjoyable experience!
Luis Bernal
Jan 29, 2023
The sectional sofa is great. The reason why 3 stars is because the sales man and warranty. The sales man try to conviene me that he got us a great deal but it was just the price online that we already new. Don't buy the warranty, they will try to sell it as if it covers everything but it only covers two things (wine and paint) but they will give you any excuse for them not to fix it after reading some online reviews. Just don't but the warranty and check prices online.
Martha Alvarado
Jan 29, 2023
Very friendly. We were in and out with what we wanted and needed
Esther Alcantar
Jan 29, 2023
Excellent service and good prices
Maria Rodriguez
Jan 29, 2023
Was very nice I recommend to my friends and family Thanks
JOVERD
Jan 29, 2023
Associate that helped me was a lot of help very much knowledgeable about the product she recommends
Frank Fowlkes
Jan 28, 2023
A+
SALVADOR RAMOS JR
Jan 27, 2023
Great Customer Service not just looking to make a sale. Juan was the sale person that assisted me and recommend him all the way.
Doreen C
Jan 26, 2023
Danielle was fantastic. I love shopping at Ashley’s. It’s so much fun. Last year I redid a new house. This year needed to add a few things. Great place.
Ricardo Villa
Jan 21, 2023
received preferential treatment, thanks to this I bought with them and I am going to buy two more items, they exceeded my expectations. Thanks
Alice Coleman
Jan 20, 2023
I was not satisfied with the communication and no one ever called to let me know what was going on with the items I was purchasing I was very dissatisfied don't look using this service no time soon
Anthony Johnson
Jan 19, 2023
Willie is a phenomenal salesman!! Patience and knowledgeable.
Alonzo Red
Jan 16, 2023
Very attentive, let us look around & not on us about what we wated
Joel Hernandez
Jan 15, 2023
Pleased with transaction.
Angie Jones
Jan 15, 2023
My experience at Ashley's was great! I had Frankie helping me today. He was very patient, friendly, and showed great customer service! I will definitely go back to Ashley's to buy my bedroom set! Thanks Frankie!
J Beeman
Jan 14, 2023
Customer service was excellent and Eddie was very attentive to what we wanted for our home. The quality of furniture is the best I have purchased. Very happy with the whole experience.
Fernando Varela
Jan 14, 2023
Excellent service by the sales person and also a gentlemen who made a presentation for us on mattresses.
Nora Sanchez
Jan 14, 2023
Awesome sales team
Daniel castrellon
Jan 14, 2023
Amazing experience, salesman really went the extra mile helping me out with my purchase
Lisa Ruley
Jan 14, 2023
Ashley is my go to place for furniture and has been for many years. Needed a new living room set and saw exactly what I wanted there.
judith challenger
Jan 11, 2023
Had a wonderful shopping experience at the Ashley's store today. My sales lady Santa definitely knows her products. I was allowed to browse to my hearts content and never felt pressured.However, when the furniture was delivered, it was a totally different story. I was unhappy with the colors. My table was not the color I had seen in the store. I told the delivery people, but they told me not to worry because I had 72 hours to refuse and send it back. I immediately called the store and after much haggling they said they would come and pick it up. I’m still waiting.I saw some barstools on line that were a different color than the ones I bought and asked if I could exchange them. They refused. I have never had a company refuse an exchange within 72 or more hours. I have to purchase many more items, but Ashley home furnishings will never get my business and I’ll be spreading the horrible policy news. I’ve bought items from Wayfair and NEVER had a problem returning or exchanging. Reputable, good companies always do their best to help and please. This tells me that Ashley is no better than buying things from China that you can never return.
Edwin A. Gutierrez Garcia
Jan 10, 2023
Very helpful and approachable
Mary Bhaskar
Jan 09, 2023
She was very professional and courteous.
watkinswf79
Jan 09, 2023
Jaime Krop is the BEST!! Went in today to get my son a bed and Jaime hooked us up. Kind and courteous, got the paperwork done in a flash. You want a great experience at Ashleys.....go see Jaime!!
Cesar Centeno
Jan 08, 2023
Everything went perfectWe got what we wantedThank you Marcus Huerta
Kenny Tepezano
Jan 08, 2023
Juan was such an amazing person. We told him what we wanted and he got us what we wanted. He took the time to explain to us the warranty and also explained to us the pick up process. I recommend Juan as he gives you your time and space and is also not pushy. 100% will be coming back.
Rocky H
Jan 07, 2023
Amazing knowledge of the workings of the furniture. Personal are very friendly
Jaime Reza
Jan 07, 2023
Bought a good quality couch for a great price with white glove delivery the next day. Quick, easy, quality!
Mike Cordova
Jan 06, 2023
Sales Representative (Joe), was very professional, respectable and.helpful. We purchased several items from Ashley's, and Joe was very knowledgeable and respected our time to complete the purchase.
giana bustillos
Jan 06, 2023
Great customer service. I recommend Jaimie Krop. He was very helpful and super nice.
Irma Vizcarra
Jan 05, 2023
(Translated by Google) Excelent service(Original)Exelente servicio
Lizzett Valenzuela
Jan 04, 2023
As we arrive was greeted and helped through every process very happy with service
Guadalupe Moreno
Jan 04, 2023
(Translated by Google) I bought a dining room, the seller did not inform us that the dining room was in clearance, the worst of this was when it was not delivered(Original)Compre un comedor el vendedor no nos informó que el comedor estaba clearance lo peor de esto fue cuando no lo entregaron
Paola Regalado-Montoya
Jan 03, 2023
Great staff! All willing to help! Awesome holiday deals, selection is changed often. Have spent well over 12k in furniture over the years.
David Paiz
Jan 03, 2023
Professional salesman. He let us shop absolutely no pressure tactics. Let us pick exactly what we wanted. Great service
Aurora Torres
Jan 01, 2023
Joe was very friendly and professional with his service would always go back.
Maribel Jackson
Dec 31, 2022
Customer service was great. We were given time to look throughout the store, and then get assistance. I enjoyed not being hounded by salespeople.
Kynt Vicks
Dec 28, 2022
The sales associates were patient, kind, and extremely helpful.
J E
Dec 24, 2022
Good people working there…
Susana Estrada Martinez
Dec 23, 2022
Great service inside store. Too long of await at the warehouse.
Lilly
Dec 21, 2022
Excellent costumer service, Juan was able to match other store prices and also offer me the store discounts, better price better merchandise
Yvette A
Dec 18, 2022
As soon as we walked in they greeted us, best part was we found what we where looking for! Our sales guy was the best! Left a happy customer 😊
CHRISTOPHER EAGLE
Dec 13, 2022
Nice looking furniture, prices are okay, and I'll probably buy from here again.
Yolanda Rios
Dec 09, 2022
Friendly and fast service
Xrdman D (X5rdman)
Dec 08, 2022
Sales promised a delivery Date. Now it will be a week later since he failed to “confirm” the time slot. Now is is off work and no one else at the store can make it happen.
Tina Hamlet
Dec 08, 2022
J.R was AWESOME and we love shopping with you guys!
Joanne Campbell
Dec 07, 2022
Product delivery was promised for Saturday. Got pushed off to Wednesday but couldn't tell me why
NormaJean Cruz
Dec 04, 2022
Eddie Hernandez gave us his undivided attention. Eddie was very personable and a delight to work with.
Becky Munoz
Dec 04, 2022
Our salesman Efren Herrera was excellent was very professional and polite . He was very informative on all furniture pieces we were looking for we were very pleased with our experience today and will continue to shop at Ashley's. Thank you for the Great customer service !
Carlitos Elguapo
Dec 03, 2022
(Translated by Google) Very good service and adequate prices, with a wide variety of furniture(Original)Muy buen servicio y precios adecuados , con muy amplia variedad de muebles
elsa paz
Dec 02, 2022
Never purchase anything from here!! They are crooks and liars.
Donnie Malpass
Dec 02, 2022
Salesman very knowledgeableOf his job. (Furniture ect).
Joe Cabral
Dec 01, 2022
Today was an awesome day because the purchase of an item at Ashley went very smooth and very quickly. The sales person Victor Heibiling knew his work and finished the sales paperwork quickly and efficiently. I had no idea the entire process would finish so smoothly. Thanks Again
Arturo Cardona
Dec 01, 2022
Great Service financing option's
Michele Tenorio
Nov 29, 2022
Worst experience canceled our other order. Will never buy from your company againAnd being military will warn others to stay clear of ashley!
Dan Beltran
Nov 28, 2022
Omar was awesome and helped us find, and get, what we were looking for. Highly recommend him as a salesperson. Not pushy or over bearing.
S R V
Nov 28, 2022
Would give a zero but can't. All I tried to do is ask when there warehouse was open so i can pick up furniture that my mom purchased. They couldn't answer the question without asking for information that wasn't relevant to the question.
LeRoy Bates
Nov 28, 2022
The service person and service was very good. He found what we was looking for on line, and he ordered it for us. Outstanding job thank you.
Jose Valdivia
Nov 28, 2022
Sales rep was very helpful. High quality furniture.
Blanca
Nov 28, 2022
(Translated by Google) Very friendly service but they charged me 600 for the delivery of my armchairs, a lot of money, I hope I don't buy there again.(Original)Muy amable servicio pero me cobraron 600 por la entrega de mis sillones mucho dinero espero no volver a comprar allí .
Paola Castruita
Nov 28, 2022
Nora was very helpful!
Alex Boyd
Nov 28, 2022
Overpriced furniture, and it's not even hardwood anymore! $$$ Even on black friday! Amazon, big lots, ikea... the list goes on all better value!
Lucero Amarillas
Nov 27, 2022
The are and excellent teamwork!This is the second time with Jimmie KelloggHi is excellent salesman and very nice person!
Brenda Luna
Nov 27, 2022
Juan M. was amazing, he had great customer service and helped me find the perfect furniture. He wasn't pushy or pressured me into anything I didn't want. He got me the best deal he could. Will be coming back to Ashleys to finish furnishing the rest of my home.
Elizabeth Matarazzo
Nov 27, 2022
We were met by a sales person who was gracious and knowledgeable and who assisted us admirably. We were extremely satisfied and ended up purchasing exactly what we had had in mind.Definitely recommend Ashley!
Maxwell Gar
Nov 27, 2022
Extremely pleasant shopping experience my sales person was very friendly and professional I'll be purchasing odds and ends in the future from Ashley..
Maria Luna
Nov 26, 2022
Our sales person, Danielle was very helpful and knowledgeable….she help is out a lot and we were happy with the decision we made in the purchases. We love the furniture and displays at Ashley’s!
Gloria Stetler
Nov 26, 2022
Efren was a good, knowledgeable salesman and gave us a very good deal! Very pleased with Ashley.
Denise Alvarez
Nov 26, 2022
Efren was super helpful as always. He helped us get in and out. He's the one we always go with.
Alex Islas
Nov 26, 2022
Miguel was extremely kind and patient. He gave us a great deal in a living room and dining set. Our experience at Ashley was unmatched and we look forward to buying more. If you come here ask for Miguel, he will have your best interests in mind!
James E Alston Jr.
Nov 26, 2022
Excellent service!!!!
Monica Barker
Nov 25, 2022
Great customer service, very polite, and efficient. Such a great crew!
Jovita Valenzuela
Nov 24, 2022
Omar is an amazing and very helpful salesman! He was very calm and patient as he listened to our wants in sofas. Will definitely go back to shop there and ask for Omar!
Joyce Montanez
Nov 22, 2022
Great salesman Victor was extremely helpful and knowledgeable. I appreciate his enthusiasm and professionalism
Ricardo Bribiescas
Nov 22, 2022
For THIRD time I am experiencing the poor product quality and TERRIBLE customer service of ASHLEY.If Ashley is at fault for defective products, the exchange process should be immediate at the customer's request.However we have to wait for a long time to get back our Items , because its exchange process is poor ( with advantage for Ashley and disadvantage for the client ).Terrible and bad experience with all the Customer service representatives including supervisors Lanford and Melissa .I would have put zero stars but I can't..Poor Product Quality ( many defects ).No Stock available ( 3 weeks wait ) for Delivery.No prompt response to repair defects and change the product.Bad Customer Service.In my opinion Furniture Row is much better than Ashley.
Susie Rendon
Nov 21, 2022
Jacob was very friendly, professional and helpful. Great service
Jose Hernandez
Nov 20, 2022
(Translated by Google) I have a defective chair and I call and call and they do not respond to the complaint, they are only friendly when they sell.(Original)Tengo un silon defectuoso y llamo y llamo y no atienden la queja, solo se muestran amables cuando venden.
Steven Gutierrez
Nov 18, 2022
Completely lied about delivery probably to just to make the sale, and which is horrible since I purchased everything cash and relocated states thanks Ashley for making this such a horrible experience I will never use your services again !!!!
Maddie Carrera
Nov 15, 2022
Louie was very helpful and knowledgeable. Went out of his way to help us out and I appreciate it.
Sin_Thelion
Nov 14, 2022
Very polite and not too pushy for sales.
Julia Ogaz
Nov 14, 2022
Always great service. Victor was amazing as usual.
Aran M
Nov 13, 2022
Juan was an excellent sales agent. He has patience and was very attentive for the purchase of my new kitchen table. I will definitely be going back for my next piece of furniture.
Ben Villalva
Nov 12, 2022
Customer service at Ashley is always top notch!!! Our sales rep that assisted us was helpful and knew everything about the product we purchased. He also gave us a great deal and thats why we always go back and purchase all our furniture need s at Ashley. Please as for Lazaro he is absolutely the best!!!
Louie
Nov 12, 2022
We had a great experience from the moment we walked into the store we were greeted with a smile and positive attitude. Our sales person Danielle McKenna was very friendly professional and she knew her stuff. Every question we had she had the answer. We were only looking at the furniture with no intent to purchase today. Danielle informed us of all our options from financing to cash options. We actually left the store and told her we would be back the next day. After further discussion and the great information provided to us by Danielle we decided to return to the store and make the purchase.The only thing I did not like was a different person greeted us at the stores entrance and want to help us, even after we requested to speak to Danielle. He told us they were on the same team. We told him we would wait for Danielle to return from her break.We believe she earned our business and would not purchase from anyone else who did not do the work to earn our respect and business!!!
Thomas DeVaughan
Nov 11, 2022
Good fast service. Quick and professional delivery.
sergio sepulveda
Nov 10, 2022
Bought this recliner 4 months ago. Color on the leather is already fading. The insurance won't cover the repair. Called the warranty 1 800 number; after being on hold for 15 minutes twice, they just hang up on you. Store manager at this store didn't return call. Other than the color the recliner works fine. 2 stars for low quality product and bad customer service.
Edna Elaine Medina
Nov 10, 2022
I have been waiting for one drawer for over a year now! And everytime I call it get a different response on status! Horrible service!!
Erica Barraza
Nov 10, 2022
I spend 6000 dollars cash and they promise to deliver it on time I had to stack them in order to get my furniture totally not recommended at all bad service.
Juan Carlos Diaz
Nov 10, 2022
Thank you to Marcus Huerta for the best experience. Listened to what we were searching for and he found a few sofa/ sectionals and we found the perfect pair.Thank you!
Roger Paredes
Nov 09, 2022
Horrible service, won’t buy from them again. Took more than 6 months for end table to arrive. Received text message saying it was ready for pickup, but when I went to the store they had already given to another customer. Be very careful about your purchase. Customer service is nonexistent
rosie morales
Nov 04, 2022
Thank you Joe for your time. Great customer service
edwin marquez
Oct 29, 2022
Jesus Trejo was great help, straight to the point !!!
Donna Johnson
Oct 24, 2022
Danielle displayed outstanding customer service throughout the process. She was also attentive to other customers who entered the door and ensured they were assisted promptly.
al lopez
Oct 23, 2022
Bad delivery service, sale person told that ally items were ready to deliver, not so three weeks still waiting for a dresser and nightstand, don't buy anything from this store.
Michael Brady
Oct 22, 2022
Staff was knowledgeable and willing to work with your budget.
Nancy Demas
Oct 22, 2022
Cindy was excellent at answering all my questions, measuring different furniture and patience as I spent several hours with her. She also was up-to-date on ‘specials’ for financing. Made it all a great experience.
Robert Rubio
Oct 22, 2022
I went to purchase a portable fire place..the person who worked there was very attentive at first ...when I started asking question abt the fireplace they said it was used and the warranty for it was $100 extra..I ask if it had a remote control they said no...I asked if I can have a discount for the fact it was incomplete and they were charging as if it was new..the person helping said he would be back went to back and never came back out..then 15min later another came up to me I explain to him i was waiting for a person won't say the name ..he said he was in back watching his cell ..he said he could help me ..I explain to him and then he left to back never came back as well...worse service ever..they wanted sales and didn't want to help me if I wasn't buying.more then the fireplace ..dnt recommend very rude service....
Megan Meyer
Oct 21, 2022
It was perfect - we had a minute to get inside and were greeted by Chris. He allowed us to wander around when we told him what we were looking for and helped us with our purchase!
Robert Arellano
Oct 21, 2022
👍🏽👍🏽👍🏽
al mercado
Oct 21, 2022
Was a wonderful experience. JR was quite knowledgeable, very accommodating, and personable. He took the time to listen to our request and show us the items we wished to see. In the end, he made the sale, and we are very happy with our choice. He went above and beyond helping us to understand our situation and offer extra help to get us set up in our new city. We will return, as there are more pieces we need to set up our new home. We highly recommend checking into this Ashley store, the folks there, including the manager, were very friendly.
Veronica Vallejo
Oct 16, 2022
I needed to find out if the store had a coffee table in stock. I asked to speak to one of the managers and Rosa assisted me. She immediately checked her inventory and was able to find what I was looking for and processed my order right away. She was very professional and made me feel appreciated as a customer. Will definitely go back to this store.
Roberto Lozano
Oct 16, 2022
When selling, the service was 5 star and i made a cash purchase. When I went today to pick up, a couple of minutes prior closing the service was horrible. Was told they were closed. I would go tomorrow but I was told you are closed for pick up tomorrow Sunday and Monday. Now I have to wait till Tuesday when I wanted to display for tomorrow Sunday.
Gary Jobe
Oct 13, 2022
Sales lady told that the price online are cheaper because each location is owned by a franchise owner. Same company, but price significantly higher. Seriously same company.
Araceli Garza
Oct 12, 2022
IS THE WORST STORE TO BUY!!! YOU BETTER STAY AWAY FROM THESE STORE! THEY SELL YOU FURNITURE WITH HIDE TRICKS; THEY CHARGE COMPLETE AMOUNT AND DELIVERY IN PEACES AS THERE OWN COVENIENCE ; THEY RE-SCHEDULE AND RE-SCHEDULE AT THEIR CONVENIENCE. IF YOU WANT TO CANCEL . YOU JUST CANT!! BECAUSE IS ALREADY DELIVERED ONE PIECE .. IS A FINAL SOLD AT SOON THEY DELIVERED . THEY TROW YOU AS A BALL LEFTH TO RIGTH … AND YOU WILL NEVER FIX THE PROBLEM THEY COVER VERY WELL. THE ONLY WAY TO PROTECT YOURE SELF IS DONT BUY ANYTHING FROM ASHLEY STORE..
Karen Byrne
Oct 11, 2022
If I hadn't have spoken to E. Herrera at the local Ashley's, I would have given one star!! After over one hour on-line and speaking to a person at the general phone number, I wasn't able to complete my order. I called my local Ashley's and was fortunate to speak with Mr. Herrera. He solved my issue in less than five minutes. He is a real asset to Ashley's.
William Ogletree
Oct 09, 2022
Nora was a very pleasant and professional sales associate. Ashley has a great selection of furniture.
Lisa Baird
Oct 09, 2022
I’m very happy with my purchase! Chris Sierra was very professional and did an excellent job from beginning to end. He took great care of us and helped us pick out a bed, mattress, and sectional. I’m so happy that the furniture we wanted was in stock. We were able to pick up the same day, which was easy and convenient. I will be recommending Chris to all of my family and friends. Thank you Chris!
Brian Lane
Oct 04, 2022
Love the store
D Serna
Oct 02, 2022
Found what I needed. But had problem with picking up from warehouse. Contacted sales man. He was so nice during sale. But when I called for a problem, never answered nor returned calls or messages. Disappointed with service and follow up.
TAM TOD
Oct 01, 2022
Intentional with your hair everytime your come to her shop. Ashley is a A list natural hair professional. I highly recommend you go to her if you are in the El Paso area.
Stephanie Calderon
Sep 30, 2022
Amazing service!
John Bauer
Sep 27, 2022
Not only was my delivery date constantly pushed back for every item, I was never able to get any answers (if I got them in the phone at all). When they did make one delivery, they tried to tell me I had already had 2 deliveries and I would have to pick up the rest of my items. Then when they realized I had not had multiple deliveries, furniture showed up with missing pieces that then took another 2 months to receive parts. When I finally cancelled the remainder of my order because after 5 months and being told they only gave me a 50/50 chance of receiving it in the next 2 MORE MONTHS, I never heard from the store again for my refund. The salesman was nice until I swiped my card and he got his sale and then he blew me off. Will never shop there again.
Claudia Gutierrez
Sep 21, 2022
A one-star is way too high for this business. We bought a living room set and included delivery service. When we got the set at home, we noticed we got the left side style couches instead of the right one. The delivery people said I needed to go back to the store and talk to them in person. We were there by the time they opened and spoke to Patricia and the floor supervisor David. They said they needed to pick up the couches and we will get the correct ones the following week. We had already gotten rid of our old couches and informed them we could not wait an entire week. They both did not seem to care at all. I asked to speak to the store manager, and he refused to come out an speak to me. I was told that Patricia would have to take care of it which she did not.We came home and I called corporate, and they told me Ashley Store in El Paso is owned privately and they could not help me. Then the next day we got a call from the salesperson who sold us the furniture and said if they picked up the living room that day, we could get the new set on Saturday, which we agreed to, and he asked us to go back to the store. At this point Patricia who was sitting at the customer service desk, received us but she had the worst attitude, told us whatever the salesperson told us over the phone was not accurate and we were not going to get our couches until next week. She continued by saying that I only wanted to hear what I wanted to hear but it was going to be the way she said.Again, I wanted to speak to the store manager, Jorge Murillo, and was told he was not there. Another floor supervisor, Joe Ruiz, showed up and he was no help either. We left the store and got a call that Saturday morning that our couches were ready and were going to be delivered that morning. To say the least, we are NEVER going back to this store and most definitely would NEVER recommend this furniture store to anybody. They have the most awful customer service I have ever experienced. Dealing with this Patricia person was simply a horrific experience. I do not understand how these people are in the positions they are when they provide such a hostile service.
Ricardo Carbajal
Sep 19, 2022
Great store with great employees, as soon as we walked in to the door we were greeted by a polite gentleman. Made us feel comfortable and helped us all the way through the purchase.Even matched up the price and beat it, I would of not thought that from such a big name in the furniture business.100% recommended
matiaspr21
Sep 19, 2022
Great Furniture, Prices and Quality, the salesman (Marcus) was very knowledgeable of the furniture and very Professional, Thanks
Richard Uribe
Sep 19, 2022
Over priced furniture, found same item at big lots for $300 less and they wouldn't or couldn't beat or match the price.
David Scott
Sep 16, 2022
Everything went great with the furniture delivery. We love the love seats!
Rony Bauerkemper
Sep 12, 2022
Kind and very helpful. She found exactly what we needed
Myron Lewis
Sep 11, 2022
Very friendly staff. They allowed us to browse the store but we’re ready to answer any questions we had.
Ceci Burgos
Sep 09, 2022
Great service from Kenneth!
Tizzy Tot
Sep 07, 2022
I was told in person I’ll be receiving my furniture Sept 7 , it is Sept 7 today and I’m being told I’ll receive it Sept 17 because they actually don’t have a piece of my furniture in stock right now. I was not informed and it wasn’t bought to my attention until I called myself. I spoke to a representative who was so rude and all she did was hang up on me. Ashley is terrible and you should think twice before getting furniture with them.
Tony Valdivia
Sep 06, 2022
Carla was extremely professional and well knowledgeable on the furnishings we looked at. We even complimented her during our visit as to how great she was. I wish alot of salespeople were as awesome as her. So glad we got her. Thank you.
Raymond Pedregon
Sep 05, 2022
Hello , our experience was good Ruben was our salesman we purchased a sofa and the protection for it we were told it would $149 or $159 and when we got home on our copy we were charged $199 ???
Juan Rivera
Sep 03, 2022
Cynthia at the El Paso Location was fantastic! She allowed us time to browse the store in peace while still remaining available for any questions we had. She was a true professional and made our buying experience a pleasant one! We would absolutely go back and purchase from her again.
Adriana Dela Torre
Sep 03, 2022
Buenos precios!!
Carol Van Scoten
Sep 02, 2022
Easiest and most relaxed experience shopping I've had. Was looking for a sectional. The salesman both made himself completely available while also letting me just look around without pressuring me at every turn. It was the smoothest purchase for furniture I've had. Chris answered every question we had and was very patient.The whole process took less than an hour. Great experience
Juan Estrada
Sep 02, 2022
When we went to the store to purchase a piece of furniture for our bedroom the sells man said they would price match, few days after we purchased our furniture at the store, we found the same item ON POST and BIG LOTS for about $100 cheaper. We called the store and we’re told because it was passed 72 hrs they couldn’t do anything about it. It was about two weeks, the sad thing is it is Ashley furniture on post ( The Exchange) and ( BIG LOTS) they didn’t want to help us. It was not even 30 days like other stores.So we will not go or recommend Ashley to anyone, BIG LOTS and The EXCHANGE on post have the furniture we got at a cheaper price
Mayela Nava
Sep 01, 2022
(Translated by Google) They treated me very well and quickly. Thank you!(Original)Me atendieron muy bien y Rápidamente Gracias!
Enrique Lopez
Sep 01, 2022
When in got greeted told the sales woman what I wanted she took me to see one. Bought it and picked it up within half an hour total time. Thx
ANDY RODRIGUEZ
Aug 29, 2022
Steven Vasquez was very professional and efficient. Awesome young man.
Justin S
Aug 29, 2022
Awesome customer service! Very friendly staff and wide selection of furniture, many with quick delivery. Ask for Louie, this guy makes it happen!!
Ru A
Aug 23, 2022
Very unhappy with my order everything was damaged I couldn't believe it,please if you plan on picking up your furniture don't have them deliver and check it throughly take pics and refuse it do not let them leave it because they will give you runaround,you only have 72 hours to call I called within the hour that i picked up furniture i sent photos nobody ever reached out again,please use alot of caution in any transaction you do with Ashley furniture on Airway!
Joaquin Padilla
Aug 22, 2022
Kenneth Krop is the best person there for whatever you might need. He’ll find it for you, if it’s not in stock. The best part is that he isn’t pushy, at all, he knows his products are the best for the price, & he lets people choose on their own. He’s never looking to “close” anyone. No slimy salesman, definitely recommend him!
Alfredo Estrada
Aug 20, 2022
Juan Martinez made it quick, simple, and perfect. No reason to go anywhere else for furniture. Thanks!
Angie Medrano- Luevano
Aug 14, 2022
Saw commercial for two day sale. Called store spoke with Danielle. She told me to ask for her when I got there. As soon as I walked in I was greeted by someone they called Danielle, she was there immediately and was very attentive and professional.we found item (bed) on website. Purchase was quick and painless. Can’t wait to get it delivered.
James Finch
Aug 14, 2022
We were greeted by Louie and proceeded to look around it was nice not being over crouded by salespeople. Louie would check on us occasionally and was very helpful, ended up with a beautiful Ashley Sofa.
eddie sida
Aug 14, 2022
Great service, great atmosphere. Thanks to JR for all of your help and assistance.
Patsy Crawford
Aug 14, 2022
My Oddie looks adorable! Great job Ashley!!
Mary Mathis
Aug 12, 2022
Our salesman, Ruben Mendoza was very patient with us and knowledgeable regarding our intended purchase. He made shopping for an important item easy for us! Why look any further than Ashley when you have a guy like Ruben serving you! Way to go! Many thanks!
Ty Les
Aug 12, 2022
Every time I purchase something from this store. I always get really nice and good associates. I can’ complain. On top of loving my purchases it’s a win win.
Raul Ferron
Aug 11, 2022
The coffee table I bought back in Feb of 2022 was finally available for pick up after I had called over and over to check the status of it and when I get home with it it is broken. It seems the warehouse dropped it on the corner since all the comer protection was broken along with the table.
Lourdes Alvarado
Aug 10, 2022
The store is lovely, and Santa was great help.Thank you
Thomas Underdahl
Aug 07, 2022
The sofa, love seat and recliner with the three tables all arrived ok. Unfortunately the queen bed was not complete when delivered. We were told the box spring wouldn't arrive until about August 17. I wish we would have been advised about this because now we have a bed that cannot be used taking up space. If we had been told the bed was waiting on a part, we would have changed delivery date so that everything would arrive at the same time.
Peter Abilez
Aug 07, 2022
Friendly service once you enter. Kenneth Krop was very helpful and explained a lot on the mattresses. Convinced me. Would recommend to anyone and would shop again.
Ana Ema
Aug 06, 2022
Awful experience, no respect no responsibility
Claudia Cortes
Aug 06, 2022
Ordered 3 bookcases since April 23, 2022. Paid for assembly and delivery. August 6, 2022 delivery guy shows up with bookcases still boxed. Not going to assemble. Salesperson promised "White glove delivery" (assembly included) just to get a sale.
Herlinda Rubalcava
Aug 06, 2022
I bought a table from this store 1st table they brought me was broken took months to replace. 2nd table is super wobbly. Bench and chairs are falling apart. The sales rep keeps saying the work order is in but no one has contacted me in months. Extremely unsatisfied with the quality and customer service. Of course the payment is always taken out on time.!
Matthew Hernandez
Aug 05, 2022
Jaime was helpful and a caring salesman. Victor was nice and kind to ask about our needs. Great service!
Wade Griffith
Aug 04, 2022
All around great experience. Been shopping at Ashley’s for over 10 years and never disappointed.
Frank Perez
Aug 03, 2022
Excellent service from start to end. At this time had the furniture available and ready for shipment. The sales person was very nice and helpful
Martin Castor
Aug 03, 2022
Great customer services .
anthony cates
Aug 03, 2022
I made a large purchase on furniture that was to be delivered nearly a month later. I accepted only to find out that my delivery date cannot be met. Now I have an unfinished living room set with an unknown timeframe when the rest of my furniture and couch are to be delivered. Ashley furniture should now set delivery dates unless they can guarantee delivery. Lesson learned is to never buy furniture that is not already in stock.
Richard S Enriquez
Aug 01, 2022
Jesus provided excellent service with my purchase
Alondra Atencio
Jul 31, 2022
Great customer service. Walked out with the couches that we picked at a great price and payment
David Nakamoto
Jul 30, 2022
I wasn't happy with the way they lured me into the store, offering 50% off an item, then the salesman not honoring it. I had to speak to a manager to get an approval. I was able to take advantage of the deal advertised, but I had to fight for it. At least the AC was working.
Dana Ingham
Jul 30, 2022
Went to get a new recliner today, Accor to my phone the chair was a lower price than displayed at the store. I showed the sales person and he got me that price, which was 300 less than priced at the store. Damn good deal, truly appreciate the help and customer service.
Debra Flores
Jul 29, 2022
I waited 6 months for my table set to only be delivered with knicks on two chairs, on the corner of the table, and with two of the chairs off balance. This is my first time purchasing from Ashley Furniture and will be the last time.
Thomas
Jul 28, 2022
DO NOT BUY FURNITURE OR A TEMPUR-PEDIC BED FROM ASHLEY’S!!!!!! I never received my bed frame. I was told I would receive it in June. I've called several times and no one returned my call or answered. After reading several reviews I realized I was probably either robbed or I’ll receive my bed frame in 2023-24. Also, I was going to buy a king size luxe breeze tempur-pedic and sales rep Boris told me he could only get me one year zero interest financing on a 60 month loan. I went on the tempur-pedicure website and was able to get 60 months zero interest financing, the bed with frame, two king sized pillows, and a protective cover for $1,000 less than what Boris quoted me. I would have rather bought everything together at Ashley's but I'm not going to pay a grand more and you shouldn’t either.
Monica Cardoza
Jul 24, 2022
Very but very happy with Miguel service, he listen to everything that I needed on my mattress for my needs , and he explained to me which one will be better for me and that help me alot with my pick!! Paper work and everything was very easy and everyone is very friendly!!!
Veronica Betancourt
Jul 18, 2022
(Translated by Google) THE SELLER WAS EXCELLENT, VERY PROFESSIONAL, PATIENT AND EXPLAINED EVERYTHING VERY WELL I HOPE THERE WILL BE MORE SELLERS LIKE THE VERY CHARISMATIC THANK YOU(Original)EL VENDEDOR NOS TRATÓ EXCELENTE MUY PROFESIONAL, PACIENTE Y EXPLICÓ TODO MUY BIEN OJALÁ QUE HAIGA MÁS VENDEDORES COMO EL MUY CARISMATICO GRACIAS
Y Ceballos
Jul 16, 2022
Takes forever to get your furniture, 5 months to be exact ,they break up your delivery and you end up having to do it yourself . Horrible experience
patrick mckinney
Jul 13, 2022
Worst customer service I’ve ever seen. Impossible to talk to the store and get the run around for them to honor their warranty.
PEDRO I CHAVEZ
Jul 11, 2022
Excellent service provided by the seller who assisted me, Jaime, thanks for your help.
Katrina Parry
Jul 08, 2022
I was just treated SO rudely by a salewoman there today, I can promise I will not be back.I was looking for a cheap twin mattress for my kiddo and outright told her that when I walked in. She took me back and showed me a mattress that was $489. I was honest and told her I was hoping to keep it more like under $200. She scoffed at me and said "oh that's NOT gonna happen!" Using the tone and attitude I would give my kids when they ask for ice cream after refusing to touch their dinner. I let her know that we're good then, we'll go somewhere else. She did not offer to help me find something different online (which btw is why I even went to Ashley in the 1st place- I saw Mattresses for $169), nor did she apologize for not being able to help me.For the record hun, I'm also in the market for a nice dresser and 2 nightstands for our master bedroom, so if you just assumed I was a cheapskate that you wouldn't make any commission off of, you potentially just missed out. I will never come back here again.
Sandra Gil
Jul 08, 2022
Jimmie was very nice, professional and didn't hover or pressure us into any purchase. I definitely recommend asking for him the next time you go.
Antonia Baltazar
Jul 07, 2022
Almost a year waiting for my furniture. Purchased over 20k and received everything separate. I had the mattresses on the floor for almost a year. By the time a received the last part the first part was kind of old and different color. I do not recommend this furniture unless they have everything in stock.
Gerald Waite
Jul 06, 2022
Miguel H was great.
Roberto Jr. Campos
Jul 05, 2022
Was very pleased with the professionalism and knowledge of our salesperson Danielle. Enjoyed her personality and would recommend her.
victor felix
Jul 05, 2022
Lack of customer care and integrity. Personnel from this store told me on multiple occasions that they would assist me with an issue I had with a purchase and couldn't even take 2 minutes to send an email they said they would send to customers care. I spent over 9k on a purchase at this store and the care for their customer left the day after purchase was concluded. I don't recommend visiting this location
Miriam Ruiz
Jul 03, 2022
Good people's and professional
Sam O'Leary
Jul 03, 2022
Ralph Martinez was a pleasure to work with. Very knowledgeable and quick to answer questions.
Maritza Solis
Jul 01, 2022
Great customer service very friendly and knowledgeable.
Maria Villanueva
Jun 30, 2022
I am disabled I have a tumor in my brain so not to make my story long I when to Ashley Furniture Store to choose my bed as to God only knows how long I have to live. First I walk into the store and this guy by the name of Fred welcome me,so courteous respectful,and I bought my furniture,and delivering guys excellent. Price ok.
Zephorah Candelaria
Jun 29, 2022
READ UPDATE!!! For someone who hates shopping, it was the perfect situation. The process was quick and easy and I was able to look around without anyone being pushy. Got everything I was looking for and more. Frankie was also great, gave me my space to shop around, but helpful when I needed it. Def will be back!Update: picking up accessories was THEE most difficult process. Heads up, if they tell you that “you have to pick up next door” you don’t, not for accessories!Also, to add on to your order is also difficult… I wanted to add it after I made sure it would fit, but it wasn’t added and now I’ll have to come back a third time to try and add it on. I was never able to add my item and ended up buying the exact item from a wholesale place that Ashley’s uses. And saved some money!Frankie was not as great through the whole process. He doesn’t even respond when I try and contact him. 1st and last time I buy from here..
Wendy Braswell
Jun 29, 2022
Very nice showroom. When you get it home, it will last. I bought both my daughters and son's bedroom sets from Ashley. That was 12 years ago and, with regular care, they still are beautiful and have held up great. Can be quite pricy though. That's why although they have grown and are living their lives, the sets are still in their rooms.
Jackie Thomas
Jun 28, 2022
Victor was friendly and professional. His positive energy and complete knowledge of the products we purchased is the reason we will be returning to Ashley for our future furniture needs. Thank you again Victor!
Donna Martinez
Jun 27, 2022
Bought a sofa and love seat (which is not used often ) & warranty for a formal living room 1/16/21. Can not use sofa because it sunk down and a piece of wood fell down. Paid for 5 year warranty ($329) it is worthless. They would not even come look at the issue and said it was not covered. Ashley cant do anything? How do they get away with this.
mia duplessis
Jun 24, 2022
I have been buying furniture from louie for years ! His work ethic is amazing the guy knows his merchandise! Went in for a mattress this time and it was so easy and efficient i couldn’t ask for a better salesman ! 10/10 recommend
Michael Carrasco
Jun 23, 2022
Chris made our purchase towards new furniture quick and stress free.
Alonso Torres
Jun 22, 2022
I went to buy a dinning set on November of 2021 and still didn't received it. What is worst they want to charge me a restock fee even though I didn't received my furniture, if I want my money back. They didn't answer the phone either. Worst shopping experience ever. Please don't answer me telling that due to COVID you are late. I will understood but you told us that we will receive my dinning set in 12-16 Weeks, I have been waiting for seven months! Seven Months! and I already paid in full. Be careful when you buy in this place.
Michael Mendez
Jun 22, 2022
Mr. Astorga answered all our questions and provided great customer service.
Michael A
Jun 21, 2022
It is ridiculous how long you have to wait for furniture. My wife and I ordered our furniture 2.5 months ago for our new home (a bedroom set, kitchen table set, coffee table, couch and accent table). Before finalizing our order, we asked if our order would be able to be delivered by the time we closed on our house, which was supposed to be last week. They said everything except one item would be ready. We were fine with holding off on that item as long as everything else would arrive. Two weeks after paying for our order, we get a call from the sales representative telling us that now half of our order was going to be delayed because "sometimes if the items are in the warehouse for too long, another rep will claim them for a customer."When it came time for our original delivery date, we received our couch, bed frame and chairs for the kitchen table. No dresser, nightstand, coffee table, kitchen table or accent table. We were told the kitchen table and dresser would arrive the following week with the remaining items coming in December (which would be 4+ months after we ordered the furniture). Today, we received a call from the sales representative saying that ALL the remaining items would now be arriving in December. There is no explanation as to why these items are delayed. We are simply at the will of Ashley Furniture. This has been the most frustrating process and we will not be returning for any future furniture needs.Update: received word today that only one of our remaining items will arrive in December and the others will arrive in January or February. We already found one of the items at another furniture store.2nd update: it’s now April 19th and I’m still waiting on furniture, over 8 months from when I originally ordered my furniture.Final update: After 10 months, our final pieces of furniture arrived today. Good riddance Ashley.
Benjamin Martinez
Jun 21, 2022
Great place to get furniture. Lazaro was quick and efficient..and very courteous!! Will definitely come back and shop for more
Raul Garcia
Jun 18, 2022
Very professional salesman.
Kimberly Bear
Jun 17, 2022
Worst customer service I have ever experienced! My furniture was damaged so I called the customer service number, the representative said they could swap out my furniture but needed approval. The next day they said the items would be “serviced”. My furniture has water damaged and is not service-able. I spoke to corporate manager which was extremely rude and did nothing to solve the issue. They finally agreed to swap my furniture after multiple attempts. It’s been 5 weeks and I still have not gotten my replacement furniture nor can I get a hold of customer service, the warehouse or my sales rep. I am very unhappy with Ashley furniture they did not provide quality furniture or customer service. I also ordered a bedroom set and said it would take 8-16 weeks possibly longer to receive my furniture. I give zero stars to this establishment
Alexandria Willey
Jun 16, 2022
Amazing service!! Got my dream couch and dining table fast!
Jessica Dauphin
Jun 15, 2022
Mario was phenomenal! He took his time to make sure that all my needs were met. He showed me various options and explained delivery time periods in great detail to meet my personal needs. Would highly recommend
Jeffrey Erwin
Jun 13, 2022
Helpful people, understand budgets and show you what will work., Upon further review, go local, this being "America's largest and best furniture store" you would think they would have good service. Actually using the furniture, especially the couch, it is the worst thing I've ever sat on and the quality, after a month of use, I should've bought from big lots. The warranty is a joke. They have no idea, of what to do with it, and continuity of paperwork is not there. It's just better to find a local furniture dealer, or even go online and get it for half price. We wanted the warranty since we thought it would last us a while, but probably going to sell this 3k sofa and get a used one off market place, that will actually be usable. I'm so disappointed with everything from the sales team to management, to corporate, yes we had to call corporate to get them to honor the warranty. Buy local if you want furniture do not go here at all cost avoid this place. As for my first review it was before we got the furniture and actually were able to use it, almost 15k in purchases, 4 months ago, with warranty and it's almost ready for the junkyard. And as for the manager he's a punk that hides when you come in to ask questions about anything. Buy something local or online, hope they take this parasitic company out of our town.
Ana Lumbreras
Jun 12, 2022
I purchased a few items at this Ashley Furniture store and we picked up the items in boxes. They never suggested we should open them before going home. Many people picked up items that day and they were loaded all completely sealed. Anyway, once we unloaded and opened the box of the dresser, it was broken and defective. We took it back before they closed and a gentlemen took me aside and said to call customer service. They could not take it back to the warehouse nor could it be returned at all. I was surprised they wouldn’t stand by what they are selling and strive to make it right. Their return policy is ridiculous, the quality of the furniture is terrible. I will not buy here again, nor would I recommend this place. If you do buy here, make sure you open the box and inspect it carefully before you take it home. It may have been a different experience if we were treated with a nice attitude when we explained the problem, like when we came in to shop. The quality of the furniture here is lacking.
Ben G
Jun 10, 2022
Awesome service very professional staff and great items to choose from. I highly recommend.
Valeria Sotelo
Jun 05, 2022
If you would like expensive and cheap quality furniture you can buy it from Ashley’s Furniture. I was probably better off going to Costco, at least they have better customer service.
Esperanza Lozoya
Jun 05, 2022
Me trataron muy amables pero me quedo la duda yo quería dar un enganche y no se porque no me dejó ??
Jessica Lares
Jun 05, 2022
Kenneth was absolutely a professional 👏
Laura Salas
Jun 04, 2022
Excellent service. Salesperson very helpful
Jeff St Clair
Jun 03, 2022
Very fine service. Unfortunately they didn't have what we were looking for in stock.
Rosalba Montes
Jun 01, 2022
Ashley staff (E. Hernandez) very professional, courteous, pleasant and most of all patient. I made a great decision to purchase at Ashley's. Awesome furniture in stock and at reasonable prices! Highly recommend to others.
Jason Lopez
May 31, 2022
Great store! Great variety and customer service was the best part, Arturo Cardona was a great help from the start, profesional patient and very helpful.Ask for Arturo Cardona!
Jafet M
May 30, 2022
This 5 star review is due to the effort of the sales team on Memorial day weekend, specially for Eddie who did the extra mile to make possible to have our furniture on time.. thanks Eddie!
Estela Villegas
May 30, 2022
Terrible serviceThey gave us a delivery time of 6 weeks, they do not answer calls or messages, we went to the store and now they tell us that the delivery time has been extended to 12 weeks.
Rose Robles
May 28, 2022
Juan was awesome! He was very knowledgeable and was able to get our purchase done quickly… thank you!!
Carolina Gonzalez
May 28, 2022
I went to Ashley to buy myself a bedroom set because my parents bought a nice bedroom set years ago and still have it... but. I bought a set that I thought was real wood , 6 months in the bed broke quality was bad and nasty, it wasn't even really wood I'm extremely disappointed on their quality I feel like the quality has gone bad now please becareful when you buy stuff from there and if you do make sure to buy the years warranty because you will need it
Jesus Palacios
May 26, 2022
Nice stuff!
marrissa pena
May 26, 2022
I've always been a fan of Ashley furniture. I have had my sectional that had held up great for the last 10 years. And now that I'm moving to a bigger house, finding a beautiful sectional that fit my family's needs was crucial. We looked at several stores before finally finding and loving one at Ashley. Our sales rep was kind and accommodating. Helping me move several furniture pieces to see how they paired with the sectional. Ordered most of what we need for the new house. Super excited. Thank you again!
DT “Maestro”
May 23, 2022
Joe is an excellent salesman. Answered all of our questions and was always readily available for questions. I highly recommend Joe and Ashley furniture for any furniture needs!
Juan Garcia
May 22, 2022
Great customer service! Very attentive to our needs
Melissa Faulkner
May 22, 2022
Ashley furniture store use to be a favorite furniture line of mine. However, I can tell that their quality of work has diminished since the pandemic. I purchase a furniture set for my son’s room which included the bed and 5-drawer dresser. When we unboxed the 5-drawer dresser set my husband noticed that it was damaged. We contacted the insurance company as we purchased the additional warranty. The insurance company stated that since we were in the first year and that the damage appeared to be manufacture error, we needed to contact the furniture company directly. I have been contacting them every month since we purchased the furniture set and sent several pictures to the email provided by their representative. I have yet to have this issue resolved. This will be the last furniture set that I purchase from this furniture line. Maybe in a few years I will venture back hoping that their quality of customer service and product is back to the standard prior to the pandemic.
Olga Ramirez
May 22, 2022
Friendly sales representative, assisted us with our request for specific furniture items. Quickly processed our purchase with great discounts. Good customer service, Thank you!
Sol Morales
May 21, 2022
(Translated by Google) They treated us very kindly, they explained the quality of the mattresses and they gave us good prices.Thank you Ashley Furniture(Original)Nos trataron muy amables, nos explicaron la calidad de los colchones y nos dieron buenos precios.Gracias Ashley furniture
Patrick Horan
May 21, 2022
My dad has always bought furniture at Ashley. Because they always give my dad the best deal
Glenn Stewart
May 20, 2022
It was fantastic like every other occasion. That is why I returned!
Ofelia Villasenor
May 19, 2022
Cynthia was ver friendly, informative, helpful and professional.
Tes Tos
May 17, 2022
Most of the furniture we have is from Ashley, we like the quality and prices were reasonable, today no so great, instead of asking you what you like they assume and that is not the way to do business. I worked in public management for many decades and I recommend training on how to listen and ask the right questions to the customers. When you assume most likely the customer is going to assume you don't know how to sell what the customer really wants. Most of their stores carry items offered online under a different name and price, be advised of that.
Blanca Daniels
May 13, 2022
Very helpful, pleasant customer service!!!:)
Anna Park
May 12, 2022
I really wanted to like this place as we already purchased our couch. Sadly we had bad experiences where 1) sales person we first dealt with did not even bother to tell us promotion details even when we asked specifically 2) another sales person had offered us a really good deal, but two days later decided that the offer no longer exists- then turned around and told his manager and colleague that he never offered such deal & we are the one who misunderstood. Although we have exact calculation he wrote for us on paper!! Maybe he thought we were stupid and wouldn’t remember? And they didn’t even wanna hear what we have to say. Kept repeating that we are the one who misunderstood.We decided not to even bother going in and clarifying… because this clearly told us that they have no interest in hearing out what we have to say. And they will just end up repeating that we are the one who misunderstood the entire convo. Be aware of the sales team. They are pretty terrible + will blame customers for their own mishaps.
Erminda Kahoe
May 07, 2022
Danielle was very attentive from the time she greeted us at the door. She followed up with us the next day despite us not making the purchase the day prior. She informed us about the BOGO offer and followed up on a time for us to return a couple of days later. When we returned to store, she took very good care of us and made us feel good about our purchase. She’s an excellent salesperson and would highly recommend her.
Maria Garcia
May 05, 2022
Worst customer service ever. They promise to have your furniture on time but it is a lie. The seller sold to us something that was discontinued and didn't have the courtesy to call us to let us know about it. I marked one star because if not, It doesn't let me post this.
Julio Valenzuela
May 04, 2022
I purchased a dining room server back in November, 2021, and was advised that the deliveries were taking between 12 to 16 weeks due to the COVID pandemic. Well, it’s over 5 months so I had to call and inquire what’s the problem because I’m still waiting for my piece of furniture. The customer service representative told me that the product has been discontinued, but nobody had the decency to inform me!I could not even get the item they had on display because they sold it to someone else. Why was I not given the choice to get at least the display item they had on display? This company behaves worst than a bureaucratic government agency!
Rene Herrera
May 02, 2022
Had a great experience making my purchase. Lazaro Vega helped me right away and ordered exactly what I wanted. Only thing is tried to use website to order and it rejected my order but that is not the store's or staff's faults.
Trisha Thornton
May 02, 2022
Louie is always very efficient and helpful!
Angelica Venegas
May 01, 2022
Found my sons furniture set here!Awesome customer service which we all know is rare nowand great price!Got my purchase quickly within 7 days.Loved the honestly on furniture delivery based on inventory in their warehouse. Thank you will come again!
Ricky Q
Apr 30, 2022
Purchased a leather couch and the leather started cracking at the back of the seat.Purchased extra warranty and I was told that the warranty doesn't include defective material. I share my experience with anyone looking to buy furniture.
Dancin Leaf
Apr 28, 2022
Mr. Herrera was friendly and very thorough during our purchase. He was patient with all of our questions and even moved and reorganized different furniture to fit our needs. We will be coming back to him for future purchases.
Kat Ford
Apr 26, 2022
Great Experience ~ Went above and beyond!!
Robert Orme
Apr 26, 2022
Mario was great I felt at ease right from the start no pressure whatsoever.
Sherry Mitchell
Apr 25, 2022
Danielle is an amazing sales associate!! Very sweet, helpful and understanding!! I got exactly what I went in for!! Great customer service!!
tarrah cornelia
Apr 25, 2022
Beautiful showroom!
Tom Dilmore
Apr 24, 2022
I'll start this review by saying Ashley makes great furniture. The majority of furniture items in our home are from Ashley.We purchased a new couch in October. We were told things were still slow to be delivered and to expect about 8 weeks. No big deal. After about 12 weeks we called and still couldn't be given a delivery estimate. At almost 6 months we called again and was immediately prompted to schedule a delivery. Our couch had been sitting in their warehouse for who knows how long and we had never been contacted. The delivery crew came and dropped it off and were not given the battery packs. Was told I should have received them at time of purchase. I tried to call the store but that's impossible. The 915 number listed is nothing more than a corporate phone bank that is either unable or unwilling to transfer a call to a local store. So I had to go to the store to pick up my batteries. While there I spoke to a manager who instead of taking responsibility for the terrible service shrugged off the experience and blamed everything on our salesman who had since quit. Told the manager I would never buy from them again, which was again met with little more than a shrug and indifference.Buyer beware. Customer service is not at a premium with this location.
Noah P
Apr 24, 2022
I love this place! Nicest people around! My salesman was super nice and deserves a lot of credit. He made sure we were hooked up!
Jennifer Hallmann
Apr 22, 2022
Just left the store, I didn’t buy, didn’t have what I was looking for however JIMMY did a phenomenal job in assisting me. Really went out of his way. Jimmy you keep doing what you’re doing.
Peewee Mier
Apr 21, 2022
Thank to the sale man Boris he help me got me.a good deal He was very helpful on making a decision 👍 👌
jessica ortega
Apr 20, 2022
Great customer service, and beautiful products! 😍
Graves Elvia
Apr 19, 2022
Excellent service and great selections and great peices.
Isela Ortiz
Apr 16, 2022
Had a good experience, was able to look around without pressure.
Thelma Serrato
Apr 15, 2022
(Translated by Google) Very good attention from Melchor, thank you very much.(Original)Muy buena atencion de parte de Melchor muchas gracias.
miriam perez
Apr 14, 2022
Love shopping here
Tammy Hand
Apr 12, 2022
We’ve been stationed at Fort Bliss for 8 years now and during that time we have had 3 different loans with Ashley‘s furniture store. The sales team, financing and delivery staff we’e been very satisfied with their service. 2 thumbs up!
MyLove LoveMy
Apr 12, 2022
My first and very much last time buying from this company. I went to the store and bought a living room set cash. At first the rep said the set was available in their warehouse, as soon as I made the payment she said one of the pieces wouldn’t be delivered until the next 2 weeks, I said ok because 2 weeks isn’t a long wait. A day before the expected delivery I got a call saying they’re having manufacturers problem and the lady piece wouldn’t be in the warehouse until an additional 2-3 weeks and when they get it they would schedule the delivery from there. Got a message saying to choose from a list of delivery dates, obviously I chose the earliest ….. I still haven’t received the missing piece . To make it worst , you can’t call the store. Do not order from here!!!! Take your money and service elsewhere total waste of time !!
Jessenia Rodriguez
Apr 11, 2022
Great experience. Attention to the fullest.
Venessa Ochoa
Apr 07, 2022
Salesman Juan was very knowledgeable and friendly! Definitely recommend 👌
Dan Lohman
Apr 04, 2022
Helpful sales people with knowledge of their products, quality furniture at decent prices.
Dylan Nailling
Apr 02, 2022
Ashley has the WORST customer service of any company I have every dealt with. Not only did I wait two months for a piece of furniture, but then when the delivery date was approaching they turned on me and said 8-10 weeks more.That's not even the worst part, trying to contact anyone about my order is such a headache both by phone or chat. Every single person that I ever reached had no idea what they were doing or could offer any help. Seriously just find your furniture elsewhere, because these people have no idea how to run a business nor do they care about their customers money or time.Update: I never received the furniture I ordered, nor any communication about my online order and it's projected date, I had to go out of my way to email and ask if the date was still good or if it had changed.. so I cancelled the order ( or what Ashley likes to say is submit a request to cancel.) So I'll ask my bank to block their transactions so they can't steal my money for a product I never received.It's sad overall that the real problem was communication at the core,( minus a response to this review) it's almost as if the customer service or anyone working for this company were just scared to even tell me anything.If you want furniture within a reasonable time frame then don't shop at Ashley. If you want customer service that knows how to communicate, don't shop at Ashley. Go anywhere besides this place because it's all just a giant headache.
Lori Pritchard
Apr 02, 2022
I've always been an Ashley customer. This time again, I found exactly what I wanted. Customer service could have been better. I was greeted by someone, explained that I wanted to look around and when I found my purchase, the sales person was nowhere to be found. Someone else quickly offered to help and that process went smoothly. I got a good deal and I'm excited about the transaction and my new furniture.
Elias Blanco
Apr 02, 2022
The best furniture and customer service thanks Omar Gonzales 👍🏻
James Lopez
Apr 02, 2022
Was really impressed by the professionalism of the staff and the eagerness to assist with our needs. My sales argent Cynthia was very helpful will definitely shop there again.
Alexandra Martinez
Apr 01, 2022
Excellent customer service from Juan ! Definitely recommend. Great furniture at a great price.
Thomas Nicolaus
Mar 31, 2022
Great furniture for a good price, and great financing options. Eddie Hernandez was super helpful, and didn't try to push us into any purchases, he really just helped us get what we wanted as painless as possible.
Angel Macias
Mar 30, 2022
Loved the patient sales rep and store manager hospitality! Will definitely go back to purchase more funiture!
Veronica Torres
Mar 28, 2022
The sales representatives are always very helpful. I’ve never felted rushed into a purchase and they have a great selection!
Lourdes Pena
Mar 27, 2022
Found the sofa I was looking for at an incredible price.
Ryan Kelly
Mar 24, 2022
Crystal was extremely helpful with getting me a new sectional! Will definitely come back to Ashley for my next furniture purchase
Monica Najera
Mar 23, 2022
(Translated by Google) Ralph helped us a lot in approving the credit and did not rush us to choose what we wanted. Very good experience.(Original)Ralph nos ayudó bastante en la aprobación de el crédito y no nos apresuró a escoger lo que queríamos. Muy buena experiencia.
Sonia Guajardo
Mar 22, 2022
Jacob was very nice and helpful with our purchase.
chris herrera
Mar 20, 2022
Good customer service
Ignacio Agundis
Mar 20, 2022
To high you can get the same at national furniture for half the price
Brian Anda
Mar 20, 2022
I had a hard time finding something nice for my wife, and for the right price. We got help from Mr. Padilla after other workers there talked to me. With his response and respect my wife got her big living room sectional for a great price.
Erika Ocampo
Mar 19, 2022
Great prices and furniture. Salvador the sales agent was so nice and professional.
Jaytee Johnson
Mar 18, 2022
Great store. Large selection. Friendly customer service and their are very helpful and informative. Overall great experience.
Justin Rowe
Mar 17, 2022
Was an outstanding experience. Customer service from Omar and Vic made it a fantastic overall trip. Found everything I needed and no hassle environment. Will be going there for further furniture or accessories for the house.
Juan Rodarte
Mar 17, 2022
Went in there last night with 20 minutes left till closing and was able to purchase our new dining set! Paperwork took a little bit; however, I was given a pretty good deal. Overall both my wife and I are happy with our new purchase. Arrival date for our new furniture is April 2, 2022, looking forward to that date!
Danny A
Mar 17, 2022
I have been shopping with Ashley most of my life for mid- range quality furniture. Recently we came to shop for baby furniture, which they don't have cradles or any other baby furniture. They do have a kids section that we might eventually need to check back on. I like that the sales reps don't hound you, but most of the time greet you and ask if you want help. Their delivery times have been rough in the past, but we were flexible enough to make it happen
Stephanie Gomez
Mar 15, 2022
Don’t waste your time. They are very courteous when selling your furniture, of course, but wait till it comes time for delivery. My mom has been getting the run around for the past 3 months regarding her delivery. She used her Ashley card to purchase a dinette and sofa. Well, the sofa has been ready for delivery since at least the beginning of February. The dinette, we canceled because she was told in November she’d have it by February but was recently told at least by May. We have been trying to schedule delivery of sofa but are NOW being told that because it’s considered a layaway she has to go to the store to fix the issue. My mom has been getting the runaround since January. I spoke with Carlos, manager, last week and he guaranteed me there were no issues and she’d be receiving her delivery 03/16 and would be getting a call confirming her delivery. I called today and was told my mom needs to go into the store because it’s considered a layaway, despite her using her Ashley card in November for her purchase. I don’t understand how their issue has now become my moms issue if they’ve had the furniture ready for delivery since at least beginning of February. Getting ready to cancel order altogether. Take your business elsewhere.
Ashley Becker
Mar 14, 2022
Helpfull to find me the chairs to completely match my dining table. Was patient as well!
Cheyanne Hidalgo
Mar 13, 2022
Manny helped us purchase a beautiful sectional, bedroom set, and a new temperpedic mattress. The whole experience was great!
Melva Kirk
Mar 12, 2022
One of the best experiences I’ve ever had buying furniture. They helped me get everything I needed and help me figure out what my best options were to get furniture delivered as quick as possible. The Turn around is insane.
Cynthia Martinez
Mar 07, 2022
Looked around my husband found some amazing soft couches. Arturo was amazing and so patient with me.
Bananyan The Yellow
Mar 06, 2022
Good help fast service great delivery 🤌🏻
Alex Torres
Mar 05, 2022
Great customer service! Good quality and prices!
Li D
Mar 05, 2022
Daniella was attentive and helpful for what I was looking for.
Sea Green
Mar 01, 2022
Salvador Hernandez helped us find the best mattress and was able to get it for us same day !Great customer service very patient and attentive! Will be back again !
Cecilia Murillo
Feb 25, 2022
If I could give this store a negative rating I would. Please be aware before purchasing. I went into the store on 9/25/2021 and as of today 2/25/2022 I am still waiting on delivery of my bed and bookcase. I had to call and tell them my mattress was on the floor because I didn't have my bed. They sent me a metal frame. The metal Frame is not compatible with my mattress. Every month its been the same thing, they provide you with an estimated delivery date and then when that time comes nothing. So when I call back I find out the date has been pushed out even further. The salesmen are not transparent on the items on backorder and how long its truly going to take to get delivered, because they really don't know. If I would have known that I would have paid for something and not had it my possession after 5 months I would not have bought it. When you call into the local number, they really can't help you. They have no control over the manufacturer and delivery dates. I wish I would have never bought from here. Their lack of concern and empathy is a reflection of the company as a whole. No one can help. Nothing anyone can do. You are just stuck with having paid for something you don't have. I believe this to be unethical of them to be able to sell a product, take your money and then not deliver.
Patricia Olivas
Feb 24, 2022
Don’t buy from this store. They never answer their phones, I bought some furniture since October 2021 and I haven’t received anything. It’s the end of February and will not deliver until March or April. This is ridiculous that they want to blame everything on covid. Do not buy from this furniture store.
J Torrealba
Feb 24, 2022
Great selection with some amazing discounts, very professional and cordial salesman never rush. Thank you
Jorge Ortega
Feb 23, 2022
Excellent service very professional and polite
Roland 007
Feb 22, 2022
I've been here a couple times now trying to get ideas. Very impressed with the large showroom. I've lived in apartments forever now trying to fill in a bigger space. This place has everything for every taste. After letting me have some time to roam, Nora was the salesperson who helped me with my purchase. She really went outta her way to give me the best deal, really. President's Day sale helped too.
Jessica Guerra
Feb 22, 2022
I had a great experience. Esteban walked us thru the process and we got a great deal and a great sectional for our home
Brian Fuentes
Feb 21, 2022
Miguel was great! He was very patient and broke down everything for us, from comparing different styles, all the way down to financing. He even made it personal by showing us he is a customer as well. Definitely will go back.
armando reyes
Feb 21, 2022
(Translated by Google) Very friendly all the people. All very attentive, helping us to give us the best prices.(Original)Muy amables todas las personas. Todos muy atentos, ayudandonos para darnos los mejores precios..
Eduardo Mejia
Feb 21, 2022
Very helpful in helping us look for exactly what we needed
Shavon Flores
Feb 20, 2022
Great customer service and a wide selection of furniture.
Ashley Castillo
Feb 20, 2022
Second time buying furniture here of course I had to come back ,they have an amazing staff and amazing deals. Always go above and beyond to get you the best deal . Will continue to purchase here in the future .
Brianna Reyes
Feb 20, 2022
Victor was awesome !!! He was super patient with us and very helpful when choosing our new couches!!
Doug A
Feb 20, 2022
Prices are very high. Nice selection of furniture on display. Minimal markdowns.
Robert Chavez
Feb 20, 2022
We had an idea of what we were looking for and right away we were helped by Efrain Herrera. Definitely going back in the future
Hilda Mena
Feb 19, 2022
Sales people were great. Warehouse workers took too long to locate and retrieve merchandise.
David Kingsbury
Feb 19, 2022
Great deal on our new couch.
Amy Ortega
Feb 19, 2022
Loved the whole concept of the staff helping when needed. Made shopping for a couch simple and with the best manager deals you can’t get anywhere else.
pedro alcala
Feb 16, 2022
(Translated by Google) Very good service from Mr. Arturo Cardona, he attended us in a very special way, regardless of the schedule.Thank you very much(Original)Muy buen servicio de parte del Sr. Arturo Cardona, nos atendio de una manera muy especial, que no importo el horario.Muchas gracias
Pamela Baca
Feb 16, 2022
Love their furniture! Great customer service.
Torojr86
Feb 15, 2022
Excellent service 👏 and up-front information on financing and warranties. Ms. McKenna was friendly and welcoming. Never once felt pressured or misinformed. Great experience over all. Thanks again can't wait till our furniture arrives.🤟
Lyandra Sanchez
Feb 15, 2022
Crystal S. was great! She was attentive to all my needs and very helpful when it came to picking out my furniture. Will definitely be back :)
Pedro Vargas
Feb 14, 2022
Very good quality and very good service.
Brenda Garcia
Feb 14, 2022
Karla was awesome and very helpful.. Attentive, cordial and very knowledgeable.. wonderful selection at Ashley..
Rob Rodriguez
Feb 12, 2022
Great selection, great Presidents Day discounts. Patricia Sanchez was very respectful in giving me my space to shop around and was quickly available when I was ready with questions.
Nikki Serna
Feb 12, 2022
Steven was very helpful and listened to what I wanted, had a specific couch I was wanting.In and out, couch is getting delivered Thursday!!!
Susanna Nunez
Feb 10, 2022
BUYERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I ordered a 3 piece leather sectional on 11/24/21. Was told the loveseat and wedge were in stock but the sofa wasn't. I would be getting the sofa mid december 2021. Received a phone call from Ashley first week of December 2021 to schedule delivery. Yes! my furniture was coming in ahead of time. NOT!!. Delivery showed up with the wedge and loveseat ONLY. We didn't want to keep them but I called Guillermo the salesman who told me the sofa would be delivered end of December 2021. We hesistated then said OK. Then delivery was changed to mid January. Then to February 12, 2022!! I was told to call corporate who said they couldn't do anything. I needed to call the store. I was told by Guillermo I could change my sectional for another set they had in stock. If I wanted something else I would have chosen that instead. Store hasn't said anything and I still don't know if my 3rd piece will be here on 2/12/22. I asked if I can get the missing piece from the showroom and was told no. Ashley furniture has furniture in the showroom taking orders for it and can't even fill an order place November 2021. I wish I would have read the reviews before going to Ashley Furniture. Btw, after ordering from Ashley Furniture I bought a bedroom set from Furniture City and guess what? I received the complete bedroom set 2 weeks later! Anyway, wish I hadn't received the 2 pieces and cancelled everything but I trusted the salesman and manager Jacob who won't return my calls. Now I have an incomplete sectional and who knows when I'll be getting my sofa. WOW!!! First AND last time I buy anything from Ashley Furniture.
Ed muno
Feb 09, 2022
Sales people are very knowledgeable of their products and are very attentive with their customers. Great customer service
gabriela payan
Feb 08, 2022
People were super friendly… Arturo was our sales representative and He was so helpful choosing our sofa. The process was fast, prices are better than any other place we visited in El Paso and im so happy with my purchase. I’ll come back very soon for sure
Erin Ochoa
Feb 07, 2022
Great people beautiful big showroom.
delora pineda
Feb 06, 2022
Steven was awesome, he provided great customer service. Helped us find exactly what we were looking for.
JEAN DROZ
Feb 06, 2022
Excellent customer service. Frankie went above and beyond providing the best service possible. Totally recommended.
Rita Bustamante
Feb 05, 2022
I was greeted and helped by Chris Sierra. Chris was very helpful and answered all my questions. I made my purchase and was pleased with all the attention I received. Not too happy about my delivery date but that is not the stores or Chris's fault. Thank you Chris for being so professional.
Victoria Acosta
Feb 03, 2022
Our sales rep, Willie was exceptional. There was no bs , straight to the point, he helped up out. Will definitely return.
Jessica Espinoza
Feb 01, 2022
Great service, very friendly, answered any and all questions I had. Highly recommend
Veruca Salt
Feb 01, 2022
Cynthia Mora was very helpful and I didn’t feel pressured. She was very knowledgeable and helpful. Will definitely be doing business again.
Elsa Garay
Jan 31, 2022
if i could give them no starts i will, purchase a sofa there on July and by December my sofa looks like is 10 years old, over the holidays my niece drop something and there was two stains and the insurance that according to my sale man was going to cover that and rips, was a lie they didnt want to clean my sofa because it was two stains, but one of the ladies i spoke said there was no techs on my area, so i know why the dined my claim, worst customer service ever
Karla Olivas
Jan 31, 2022
Cynthia was very nice and helpful, they have a beautiful selection of furniture and it made it easy for us to find our dining table and sofa, the process was also very smooth. Thank you again!
Cristina Avila
Jan 31, 2022
I am a returning customer with Danielle and she is always going above and beyond. We always leave satisfied with our purchase🤗
valeria gonzalez
Jan 30, 2022
(Translated by Google) Excellent service from Miguel Herrera, I recommend that if you go to this furniture store, he is the one who attends you, very professional and willing to help you find what you need!(Original)Excellente servicio de parte de Miguel Herrera les recomiendo que si llegan a ir a esta muebleria sea el, el que los atienda muy professional y dispuesta ayudarte en encontrar lo que necesitas!
Gilberto Aguirre
Jan 27, 2022
We made a purchase on Sunday November 28, 2021 and the sales rep assured us we would get a call from her by the following Tuesday to let us know about our delivery for that same week, she never called, we were patient and called the store and were told they didn't have any of the 3 pieces of furniture we had ordered, they gave us a delivery date of December 26th, we waited and nothing came, we went to the store and found out that one of the items was discontinued, the other two were going to be delivered on January 8, we accepted that, on January 8th nothing was delivered but one item was at the store, which they never mentioned before so we picked it up ourselves, and we were told the new date for the last item was January 26, again nothing on that day, they just gave us a new date range of February 1st to the 21st. We understand supply chain issues, I can't blame the store, but the constant lies, misinformation and false promises we can't understand, other furniture stores have told us we'll deliver in 3 months and we're ok, but we're done with Ashley Furniture.Update today March 28. We received 2 barstools of an order that included a round table and 6 barstools, Ashley is just the worst furniture store. We have a new delivery date in May, we just laugh about it now. We got a call from a lady in escalations, Donna Howard, very apologetic, but no answers, then she gives us her email and phone number, we email and call her and she never responds.We went to two other furniture stores in El Paso, bought Ashley brand furniture and they had it in stock, we bought the original item that Ashley said was discontinued. Anyway, never again Ashley.
liz calderon
Jan 24, 2022
Purchased living, dining and bedroom sets July 2021, our original delivery date was August, and every time we'd reach out our date was pushed. January 2022 still no furniture, finally cancelled order. Purchased all items at different furniture store and everything was delivered and assembled in less than 2 days.
Aaron T
Jan 24, 2022
Jimmie, is the one best salesman in that store. He knows how to make himself available and still give you your space to look around. He’s patient, respectful and kind. He made my purchase on my couches easy and fast. The staff was friendly and helpful too, highly recommend this store!
Thomas Kimble
Jan 23, 2022
Good and friendly people very helpful in making the decision I am looking for
Elva Saenz
Jan 23, 2022
(Translated by Google) The person who attended me was very kind.(Original)Muy amable la persona que me atendió
Naomi Nunez
Jan 23, 2022
Always quick and friendly service! Third time visiting and purchasing from them and will definitely be back!
Michael Clegg
Jan 22, 2022
We went out to look at some furniture and end up buying three rooms of furniture. Juan was an excellent sales associate. We received excellent service. Looking forward to getting our beautiful furniture. We will be buying more later.Michael & Pam
Stacey Peppers
Jan 22, 2022
Kenneth was absolutely wonderful! Highly recommend him. He was very patient, knowledgeable and kind. I had a very enjoyable experience!
k v
Jan 20, 2022
Juan Martinez was exceptionally attentive and informative. Very helpful and understanding. He wasn't pushy and gave us our space to look around. Ashley's needs more salesmen like him!
Pfelishia Rey (Pfe)
Jan 20, 2022
Overall my experience went pretty well due to the sales person. My only complaint will be the delay in delivery. I started the process almost a month ago and I still have to wait 4-6 weeks.
Irene Salazar
Jan 19, 2022
Ashley Furniture Store in El Paso, TX is the premier place to purchase quality and affordable furniture. Esteban Barron the retail sales associate handled my purchase professionally outlining and explaining the entire transaction in addition to offering other plans. He made sure I was in agreement and understood the proposed purchase before I signed on the dotted line. No pressure!I'm happy to say it was a quick contract, and I'm looking forward to my beautiful upholstered CA King bed. Ashleys is the place to go and I stand by them as a single 69 year old woman 😊
Toni Acosta
Jan 19, 2022
always a good experience...ask for Karla or Omar...
C San
Jan 18, 2022
Real great customer service
Willeta Corbett
Jan 17, 2022
Lousy. Told what I wanted was in the back. This from a group of employees standing around doing nada.Waited for help then walked out. Never again.
Paul McDowell
Jan 16, 2022
Met Lazaro and was super helpful! Literally came from a competitor who had over priced what I was looking for and walked away with high quality Ashley for a better deal!
Maritza Perez
Jan 15, 2022
I had to cancel an order and was able to do so without hassle and got a new set with quick delivery. Steven was my sales person.
Fernando Nava
Jan 12, 2022
Great styles but my last visit they didn't have what I needed
E Cubillos
Jan 12, 2022
I been buying furniture from Ashley since 2004 and I still have some of the same furniture it's very good quality and durable I just bought a 2 piece living room set but going back for a mattress in the future 👍
Yoly Tor
Jan 12, 2022
Sales Person was very nice and helpfull. Explained types of mattresses they carried.
Victoria Bustillos
Jan 10, 2022
I left this place feeling so good after having a horrible experience at another furniture store. Steven was very helpful at getting me exactly what i needed in a timely manner, and was able to help me stay within my budget. I'm a very satisfied customer and cannot wait to receive my furniture next week!
Armida Saenz
Jan 09, 2022
Great service
nancy rodriguez
Jan 08, 2022
Louie Arreola was very courteous and professional during our visit. Thank you for helping us with our purchase. We will definitely visit Ashley for future purchases.
J W
Jan 08, 2022
We had a great experience at Ashley! Juan was a huge help, and made sure we were well taken care of. I would highly recommend them for your furniture needs!
Cassandra Martinez
Jan 06, 2022
I wasn't looking but when I passed by I saw this beautiful bed set and I absolutely loved it the first guy that I talked to he gave me a deal on it said it was only two different I said oh I'm sorry I cannot do it today thing I need at least a week's worth and it goes well I can do this for you and he gave me a quote I said okay I'll think about it and then she didn't return any of my calls or anything I didn't find out till a few days later that he wasn't even at work so it's understandable he did not reply I talked to this other guy cuz I had to go in and he was actually amazing he gave me amazing discount and he helped me in every step so what would have been about $7,000 I wanted to walking away with 3,000 absolutely loved it can't wait for it to get here at the end of February give this a five-star ready actually homes is not something I've ever thought about getting what really good quality store I can vouch for that
Abigail Rincon
Jan 06, 2022
The showroom was plentiful, the service attentive and knowledgeable. I was helped by Mr Kropp, whose outgoing demeanor made the entire process quick, painless, and even fun! I found a set of couches, a financing option that was right for me, and was off for celebratory margaritas within an hour. Ashley home store provides quality at an affordable price!
Diana Rosas
Jan 05, 2022
Willie was very hecustomer great customer service 👏
Jeremiah Stocker
Jan 04, 2022
We bought a bed from them and it was backed up twice and we were never informed that it was backed up until calling ourselves wondering where it was. Our couch was also backed up and we were not informed of that as well until calling about our bed. However while we were in the store they always were nice and helped with Amy questions
Sandra Martinez-Perez
Jan 03, 2022
Condescending staff, they focus more on making their point while trying to pitch a sale than have a good customer service. Was looking for furniture place to buy several items. nevermind will look somewhere else.
Ashley Morales
Jan 03, 2022
We fell in love with a bedroom set and immediately told the sales associate that we wanted to order it. He guaranteed that the furniture and mattress would arrive within 6 weeks. It’s been six months and still waiting.Update: received our furniture FINAL almost at 7 months and they didn’t even come with the screws to assemble.
Amanda Magruder
Jan 03, 2022
Amazing trip to Ashley’s. I am used to iKea, and Ashley’s did not let let us down! Cant wait for our furniture to arrive! The customer service was amazing as well.
Jessica Ornelas
Jan 03, 2022
The associate that helped us was Jaime Kenneth. He was attentive and answered all of my questions. He was able to get us what we wanted with the specific details I was looking for.
Consuelo Cervantes
Dec 31, 2021
Danielle provided me spectacular customer service. She gave me options & she explained everything to me in detail. I would definately go back with her. Never shopped at Ashley Furniture but because of her customer service I will go back & will recommend. Thank you, Danielle!!
Tommy Gutierrez
Dec 31, 2021
Amazon customer service super friendly helpful and knowledgeable just got a couch here and they were right on it, definitely coming back to expand my furniture collection great deals as well.
Norma Juarez
Dec 31, 2021
We had a great experience and Arturo was extremely helpful and friendly. Would definitely go back!!
Jessica Gonzalez
Dec 31, 2021
Honest and excellent customer service from Mr. Jesus Trejo in El Paso, TX. Affordable prices in store. Picking up furniture tomorrow!
Mona Ramirez
Dec 30, 2021
I purchased a leather sofa 6-6-21 and have not seen it as of today 12-29-21. I was told it would take 8-12 weeks to come in. I actually received a phone call it was in the warehouse on 12-6-21, but when we went to pick it up, Ashley claimed it wasn't there and they didn't know when it would be in El Paso. I will never do business with Ashley again and have told all my friends how I've been treated. I was offered another couch twice, which makes me wonder if it is even coming or not.
Dalton Rieser
Dec 27, 2021
Very helpful and experienced staff. Didn't push us to spend over our budget for our sectional. Will be back in a few months to purchase our bedroom set.
Lolita Cabral
Dec 25, 2021
(Translated by Google) Good offers(Original)Buenas ofertas
Ricardo Colon
Dec 24, 2021
I am completely satisfied with the service that my wife and I was given. We were greeted at the door by Kenneth he was awesome in explaining all of our options. What we liked the most is the he wasnt pushy or attempted to up sale us on anything. Once we decided on the couches that we wanted ha saved us 20 percent on the total sale we will definitely be returning for all of our furniture needs thanks so much Kenneth
Gonzalo Beltran
Dec 24, 2021
Sales person Mr. Herrera was very helpful in dealing with us. He explained very well the no interest clause, he was very honest about the delivery date of the furniture and he showed us in detail what was/not covered by the warranty on the furniture.Sincerely, Gonzalo Beltran Jr
Ramon Acosta
Dec 24, 2021
I gone all week long on my lunch hour to different stores around town because I work from 5:30am-8:00pm at night and it’s hard for me to shop quickly. I showed up to this store and they helped me with a sofa set within less than 30 minutes and they had it in stock. Quickly got in & out service was great will be back again to buy the other bedrooms sets next week.
Janet Kincaid
Dec 20, 2021
everyone was very friendly and helpful- i had been in earlier to check out a living room set- the sales staff allowed me to browse on my own- no pressure. when i came back with my husband danielle helped us and suggested pieces that would look great with the set. bottom line, we got the right pieces and a super deal- w most items to be delivered before Christmas! thank you danielle and Ashly furmniture!
Jorge Fierro
Dec 20, 2021
We bought a bedroom set and the sales guy told us it would take between 4-6 week, 6 months later we still have not received everything. We have called and every time we call they say it’s going to take longer.
DESIREE TAPIA
Dec 20, 2021
(Translated by Google) Excellent attention ... really very good service ...(Original)Excellent atencion... de verdad muy buen servicio...
Gerardo Gonzalez
Dec 19, 2021
Great store with a friendly staff. Honored our lower prices without a hassle.
Nathalie Pedregon
Dec 17, 2021
Willie helped us out tremendously! He checked up on us.. let us walk the store and rang us up. Was very honest and up front on pricing options and how to cut costs as well as delivery date! I would definitely recommend to go with Willie! He was on top of it and all other customers kept waking in, asking for him. Our new home is furnished because of him!12/17 now.. and still no furniture. I was told a week ago.. maybe 12/26.. todays update 1/27/22!!!! We paid upfront on 11/3… if you were told that they have better delivery days.. it’s not the case.
Lisa Martinez
Dec 16, 2021
Beware that your salesman will not be helpful. We got great customer service the first day, but once the sale was made we've not been able to get updates on our furniture. I will NOT make another purchase there .
Brian M
Dec 16, 2021
I bought a table from this location almost 1 year ago. The salesman, Omar, was extremely helpful and I've been enjoying the table. This past weekend I bought two pieces from Ashley, and once again the salesman (this time Salvador) was extremely professional and helpful.The pieces were delivered today and while the table is perfect, the sofa is not going to work in our house. I called Ashley's GRT and was informed I will not be able to exchange the item (not looking for a refund here), despite their warranty & repair policy clearly stating the customer has 72 hours to report if you are unsatisfied. I'm unsatisfied - and after having spent considerable money at Ashley over the past decade I won't be giving them my business in the future.Not an indictment of the store in El Paso to be clear - they've all been very helpful and professional.
Juan J Rivera
Dec 14, 2021
The gentleman that assisted me was very knowledgeable and friendly… he was very helpful selecting what I was looking for….
Pedro Perez
Dec 13, 2021
Arturo was very professional and helped with what I needed for my business. He greeted me upon arrival and showed me exactly what I was looking for, it took us 30 minutes including point of sale. Ashley’s furniture is the best place to buy furniture either for your business or home.
marcelo hernandez
Dec 13, 2021
great experience, highly recommend
Ron M
Dec 08, 2021
Excellent service, great variety, very nice store. Our rep Jesus Trejo was truly professional and did his best to get us a good deal. We will be back for future furniture needs, thank you all!
Melanie Flores
Dec 08, 2021
Inquiring about my bill. The staff was very helpful and supportive.
Jonathan Johnson
Dec 07, 2021
I shopped here a little more than 7 months ago. The customer service was great up until they sold me the furniture. After that, the customer service was terrible. Its like once they secure their commission they can care less about any questions you have. I just finished paying off my furniture and am In need to some things for my apartment. Unfortunately I know I cannot rely on the associates on Ashley's so I will be taking my business else. Its a shame because they really do have a nice selection.
Cindy G
Dec 07, 2021
The best customer service and home furnishings around. We’ve been loyal customers to Ashley home store for years and, have always been treated amazingly by them. Great prices, too!
Madalyne Baca
Dec 05, 2021
Replaced my whole living room set in less than 30 min, efficient and peaceful service! Thank you Chris!
jimmy salazar
Dec 04, 2021
I received great service Mr Ubaldo treated us with respect and great attitude, our new furniture is going to look good in our home.
Valerie Franco
Dec 02, 2021
100/10 recommend! After having a horrible shopping experience at a different furniture store we were alittle hesitant. Guillermo made the process so smooth, he went above & beyond to make sure we were taken care of. What I love most is that he wasn’t pushy & he let us shop at our pace without following us around. It wasn’t just about the sale for him, you can tell he genuinely wants to help you out the best way he can. I would ask for him next time you decide to go! The quality of the furniture is top notch as well. You won’t be disappointed.
Kari Meza
Dec 01, 2021
Excellent service and great furniture quality
Yamel Iniguez
Nov 30, 2021
Great Experience!! Thank you for your help Osvaldo. 😊
miriam torres
Nov 30, 2021
Krystal the salesperson at this location was awesome so helpful, courteous and professional
MAURI Limas
Nov 29, 2021
I’m very satisfied with the service we had , excellent quality furniture plus good discount. 👍
Elpidio Arreola
Nov 29, 2021
Great service and great prices
Diana Chavarria
Nov 29, 2021
Great customer service. Miguel did an awesome job helping out in the search for our couches.
Gabriel Rubio
Nov 28, 2021
Sales person was very helpful and assisted us with respect. He offered options and we were very satisfied with the service.
Domanic187
Nov 27, 2021
Went in just to look, walked out with a great deal. Customer service was on point and I highly recommend this store.
Lily Sanchez
Nov 27, 2021
Fast, friendly service. Ruben Mendoza was curious and explained everything in detail. We went in during black Friday and expected to wait for service, but we received service as soon as we walked in.
Android Devices
Nov 26, 2021
I went to look for a sectional and they have great selection, the employees were very friendly and helpful. I would definitely recommend and buy again there.
Renee Griffith
Nov 26, 2021
Great store, lots of products to choose from. We walked in and we were greeted. Kenneth was an amazing sales person. Very knowledgeable and wonderful to work with. I can’t wait till our new furniture is here!
Martin Mendez
Nov 26, 2021
Customer service was excellent, questions were answered which made the furniture purchase fast and easier. Jimmy was there every step of the way. Superb job. I definitely will recommend family and friends to purchase at Ashley’s. Thank you!!
Lorena Silvestre
Nov 26, 2021
Very nice furniture and great customer service!!
Walli Haley
Nov 21, 2021
Daniela at the Ashley Home Store on Airway was so helpful! She understood that I needed a couch that could be delivered immediately and pointed me to a selection of sofas that were perfect for me. She was efficient and friendly and I ended up making a great buy!
Samantha Campos
Nov 19, 2021
Everyone I spoke to was very nice and not pushy like other furniture stores. Patricia stayed after her shift to help me out and finish the sale. I've always been happy with the customer service we receive at Ashley!
Felipe Sanchez
Nov 18, 2021
Chris was awesome! Great experience overall. (DO NOOOOT BUY FURNITURE HERE!!!I have come to this post to provide an update and will keep posting how a bunch of lies are said at the point of the sale. Chris at Ashley’s is a liar! He sold us furniture with the lie that our furniture would “at the most take 6-12 weeks” to arrive he even reiterated that 12 weeks would be the MAAAX! I called today and 2/9/2022 and asked about my furniture, they said it could probably arrive by 4/26/2022!!!! PROBABLY they said!! DO NOT BUY FURNITURE HERE! Worst experience ever!)After the sale Chris asked me to post a good review on google which I gladly did not knowing i had just been sold lies!DO NOOOOT BUY FURNITURE HERE!
juan lua
Nov 17, 2021
Awesome I got my tempur pedic mattress and base here and the customer service was flawless!!
Vanessa Plumley
Nov 17, 2021
I’ve purchased thousands of dollars worth of furniture at Ashley from my entire bedroom set (with mattress) my daughters full size bunk bed (with mattresses) and my leather couches plus two reclining leather chairs one for my husband and one for my grandfather. Both over a thousand each. Not to mention all the friends and family that I’ve sent to Ashley. I always make sure to purchase the warranty to cover any damage from normal use. Our bedroom mattress for example is 7 years old and has completely collapsed. It’s sunken in and so uncomfortable to sleep in. 2 years ago when I purchased my daughter bed I had brought it to the salesman attention and when we told him the name of the company that the warranty was with he said oh so sorry we don’t do business with them anymore. Your warranty isn’t good. Umm it was a ten year warranty. This mattress was $2500 and it started sinking in 3 years ago. We should have addressed it then but, the point is that we are now and WE ARE NOT HAPPY. After having a Ashley associate come out to inspect it the gentleman says right away that the mattress wasn’t good and he could tell by looking at it where the dips were. After he leaves we call Ashley a few days later and they tell me that it has stains that need to be removed before Sealey will replace it. Again when my husband purchased the mattress the salesperson in the showroom said if you tend to get hot don’t use a mattress cover. These mattresses need to breathe. You will get sweaty if you use one. And if you get the warranty you’re completely covered. I told him we have a small baby that tends to end up in our bed from time to time. And he said your warranty covers urine stains, blood stains and they will send someone out to clean it and if they can’t they’ll replace it. I’ve never heard of that ever. My husband fully believes this sales guy and refused to put a cover on being that he is 6’3 and 220 pounds. We have kids and accidents happen. So now we’re being punished to remove stains for a mattress that’s almost eight years old and is so uncomfortable to sleep in. My husband spent all weekend trying to clean these old stains with expensive cleaners and we’ve been sleeping in our sons room that’s away at college. We have an infant that sleeps in our room and we’ve had to move his bed into our other sons room with us as well. This is ridiculous....it’s amazing what you'll do to make me a customer but, what will you do to make me return and to fix this???
Emilia Magallanes
Nov 16, 2021
(Translated by Google) Good service and good product, very satisfied with my purchase and good customer service.(Original)Buen servicio y buen producto, muy satisfecha con mi compra y buena atención al cliente.
Elizabeth Villa
Nov 16, 2021
My experience at Ashely Home store was amazing! I had previously went to the location at Las Cruces, NM, and I had a really bad experience there. This location is much better, the customer service is outstanding, and there is a wide variety of furniture.
Kareli Valdez
Nov 14, 2021
(Translated by Google) Very good customer service, Efren Herrera attended us and answered all our questions. Highly recommended and fair prices.(Original)Muy buena atención a cliente, nos atendió Efren Herrera y nos respondió todas nuestras preguntas. Muy recomendado y precios justos.
Jon Rash
Nov 14, 2021
Very helpful all around and extremely glad with what we got from here.
Oscar Ortega
Nov 14, 2021
The Salesperson help us to get the Best deal in our purchase!
Liz Ramos
Nov 11, 2021
Jimmy and Juan were amazing. Top at customer service. Our experience was wonderful. If you are looking for furniture or a mattress ask for them. You will be treated like royalty.
Tyler Smith
Nov 10, 2021
Very professional service Mr. Herrera helped my wife and I get all of our furniture needs at a fair price
EL CHUY
Nov 10, 2021
Very good service Lazaro very awesome to work with very helpful.
Ivan Rivera
Nov 07, 2021
Great customer ecperience
Jonathan Oropeza
Nov 06, 2021
While I was there, the man helping me was nice and did all the paperwork quickly. I browsed around for a while which he understood and checked in on my every once in a while.While I was there though, two other employees were arguing about what was considered a break and I guess the outcome affect who got the next client. They kind of made a scene and involved what I could only imagine was the manager
Jeffrey Malm-Annan
Oct 30, 2021
Awesome service!! Very accommodating and helped me pick a great couch for my apartment. Highly recommend.
francisco li con
Oct 29, 2021
Went in just to see what was available in a breakfast table, a couple of end tables & maybe a mattress. Immediately told the first rep we were just looking for .comparison purposes. He pointed to where we might want to start. But glad he followed & I had several questions inasmuch as they had a large selection of good looking furniture. There was no intent on our part of buying, being it was only the second furniture store we had visited. Besides I want to shop around to compare. Long story short I liked most everything they had, got excellent service good advice and negotiation on my purchases . Bought a breakfast table with four stools, gorgeous & a mattress which was much more then we expected to spend but very comfortable. It’s a wonder furniture store. Glad the salesmen, yes , it took two, were amazingly well informed, generous with their time & willing to deal.
Luis De La Fuente
Oct 25, 2021
Great experience, helpful personal, great products, excellent prices!! Thanks Victor!!
Lesly Medina
Oct 25, 2021
Lazaro Vega deserves a raise! Had a great experience, got the perfect bed set for my new home soon.
George Kopyta
Oct 24, 2021
DO NOT BUY FROM THIS PLACE!!!! THEY ARE TRICKY AND THEY LIED TO US AND DECEIVED US. DO NOT GIVE THEM ABSOLUTELY ANY MONEY. THEY ARE THE WORST COMPANY TO DEAL WITH. YOU HAVE BEEN WARNED.
Changsuk Lee
Oct 23, 2021
Miguel was our sales representative and he was very helpful to find our furniture's that we need. Thanks to the team over at el paso tx store with great experience. We are definitely recommending this store to our friends and family.
Jay O'Connor
Oct 21, 2021
For some reason, they do not sell anything directly out of the store, if you buy something, you must order it online, unless it is in clearance. Maybe they don't realize that most people want to buy it and take it home on the spot. The salesman kept jumping back and forth from one customer to another, instead of dedicated his time with you. Here's an idea, how about hiring more salesmen instead of being cheap and looking out for your own bottom dollar. Will never shop here again. Payed off the credit card and cut it up. Absolutely horrible service.
jordan mayhew
Oct 21, 2021
Nice got the furniture same day.
Winston Selver
Oct 17, 2021
Great customer service. Professional employees with great knowledge of products.
Yuma Fabian
Oct 17, 2021
Great customer service by Willy.
Stephanie Cruz
Oct 12, 2021
Said was quick and courteous. Will definitely return.
Samantha Proctor
Oct 12, 2021
Juan was very professional and knowledgeable on the furniture we were looking for. Thank you for your great customer service!
Sandy Macz
Oct 12, 2021
I understand that there are a lot of things that are in back order due to covid but why can't they give your money back right there and then. We have to wait 4 weeks for a check! I had to cancel from another furniture store because my daughter's bed never got to the store and we did not have this issue. So frustrating now I have to wait for this money so I can purchase a bed for my daughter she will probably have a bed till next year! Not fair how we gave our money is how we should be able to get it back.
Josue Ornelas
Oct 11, 2021
Had a great experience with really good customer service and found what we wanted/needed. We definitely would have rated 5 stars but we were unable to get the online offer (email) that brought us in, they said it was either the discount or the financing not both. So for the that we have to knock down the rating based on the inaccuracies of the franchise and national company. We were helped by another person today which was also good but we definitely recommend asking for Jesus Trejo if you’re able to.
Brittany Wright
Oct 11, 2021
Wonderful experience. Louie was great, and we found just what we wanted! Would recommend to anyone!
Jessie Issak
Oct 09, 2021
I have done ALL my furniture shopping at Ashley’s throughout the years. The salesperson that assisted me (John B.) did not have the professionalism I was used to. He was texting on his cellphone while I was trying to ask him questions about the furniture I was interested in. He didn’t seem knowledgeable and didn’t know the specials or discounts that they were offering. He first told me he could match what I had seen on the advertising ad then he went back and said he couldn’t or didn’t have the authority to do so. I had mentioned to him a had a credit card with Ashley’s and informed me that if not used within a year it’s closed…which I’m sure that may be the case but just didn’t seem helpful. Once I sat down and told him I would be paying this in full and was interested in the protection plan he changed and told me he could work with me and offer me what I was initially asking for (what was advertised for that weekend specials). I did my purchase but I left there feeling unpleasant. I will start looking elsewhere when it comes to any type of furniture shopping in the future.
Ray
Oct 09, 2021
Keneth helped me find what I needed and gave me a good deal for my furniture.
Denise Alyn Melchor
Oct 09, 2021
Great customer service
Jaime Ramirez
Oct 07, 2021
The furniture at Ashleys is phenomenal, that’s not in question- but I have to shout out their wonderful team, specifically Rafael Martinez who helped me get a couch that not only perfectly fit the size constraints and aesthetic of my apartment but also is functionally the best couch I’ve ever had. Me and my back are grateful. If you get a chance, definitely work with Rafael.
Alexea Estrada
Oct 03, 2021
Very nice customer service. They let me look around at my own pace without constantly hovering over me and when I was ready to talk with someone they were eager to assist. Jesus was the person who helped me and he left me with a very positive impression. The clearance section of the store had a good variety which I also liked.
Beka Vlogs
Sep 28, 2021
I was very fascinated by the help of the furniture store staff, they were very nice to us! Despite struggling a bit with the language, the woman managed to help me with the purchase of my furniture ... I hope to come back with more money lol Thank you so much
Fernando Gonzalez
Sep 28, 2021
(Translated by Google) It is impossible to communicate with them by phone. Customer service is horrible. The products are defective.(Original)Es imposible comunicarme con ellos por telefono. El servicio al cliente es horrible. Los productos vienen defectosos.
Sandra Villavicencio
Sep 28, 2021
So my delivery was scheduled for Tuesday between 8:30 and 11:30am. I confirmed and requested time off at work. On Monday at 10pm I got a voicemail that the delivery was going to be on Tuesday between 1:30 and 3:30pm! If I didn’t accept, my delivery was going to be canceled. So I confirmed Hoping I could call in Tuesday first thing in the morning and change it as originally scheduled, which I just did. I was told by the costumer service woman that the delivery was going to be between 1:30 to 3:30 and that there is nothing they can do to help me. I explained that I programmed to be home since 1 week ago when I initially confirmed the morning time. Not to mention that to begin with, they messed up and I was not even scheduled for delivery even though I payed for the service at the store. They said it was a confusion and that’s why my delivery was delayed. Terrible costumer service. Plus I need to ask for more time off, thing that Ashley Homes don’t care about.
Jorgina Ornelas
Sep 27, 2021
We were helped with our selection and the salesperson made it a point to allow us time to browse the store and even though we did not find what we were looking for in store he referred us to the online inventory for another possible option. We found the living room set we wanted that checked the boxes and later we were able to complete our order with Jesus Trejo. He was very friendly and helpful through the process.
Corey Martin
Sep 26, 2021
Great service. One of the easiest furniture shopping experience hands down.
eric barraza
Sep 26, 2021
Have purchased all my furniture here. Always excellent quality and great looking furniture.
Jorge Miranda
Sep 26, 2021
(Translated by Google) I bought 3 armchairs, they told me they would arrive in 2 weeks and 2 months have passed and they have not been delivered yet! I do not recommend them!(Original)Compré 3 sillones, me dijeron que llegaban en 2 semanas y ya pasaron 2 meses y todavía no me los han entregado! No los recomiendo !
Corrine Rodriguez
Sep 26, 2021
I understand English better than Spanish when it comes to certain details and our salesman would go into Spanish even tho I would respond in English. We were told a date for delivery and he said only couch was set be delivery. If we had not gone in for a battery for recliner, Ashley would not have delivered both our couch n recliners. Delivery men were professional and quick w the assembly.
Richard Navarro
Sep 24, 2021
Our salesman Mr. Sierra was very knowledgeable in the recliners we were looking for we are very grateful for his help Thank you
antonio lopez
Sep 21, 2021
Very disappointed in how Ashley Furniture handles delivery process. I understand furniture is taking longer wait times during this pandemic. What I don’t understand is their lack of communication with deliveries. I was delivered mattresses ONLY. Was told I should have the rest of the bedroom set by the end of month. So what am I supposed to do sleep on the floor with the mattress. Definitely ever buying from this company. They don’t care about their customer’s satisfaction. Ridiculous how now I’ll be sleeping on the mattress. Who knows how long I’ll have to wait to have my furniture delivered. Save your time and money go somewhere else.
Crisinthia Zuniga
Sep 19, 2021
Jesus Trejo, salesman, was amazing on helping me find the perfect furniture sets for my home. I went to the store 2 weeks prior to this visit and no one helped me so I walked out. This time was different I got greeted by Jesus and he was so responsive to every idea. We completed a purchase and look forward to going back to this specific store due to the exceptional service he provided, and to buy some more pieces to perfect the final touches on my home. I will definitely recommend this store to all my friends and colleagues.
Jeremy Preshong
Sep 16, 2021
Great clean place lots of selection with courteous people working especially Omar who helped us through the whole process
John Frey
Sep 16, 2021
You will most definitely over pay and wait longer than needed. They use pushy sales tactics and try to sell warranties and delivery or installation services, even on simple items. Look online before going, a lot of things are cheaper on Ashley's online and you have to ask for a price match... They make it seem like they are doing you a favor. Shipping is a nightmare. 21 days turn in to 3 months with a 10% fee to cancel. Be careful and look online prior to buying anything.Edit... 21 days has turned into 5 months and still have not receive the desk. I will update when we do receive it. Along with not receiving the item, this store has yet to contact us once to give us an update or to even tell us it is delayed. We've had to reach out higher to get updates. They do not deserve your commission.Edit... Finally received the desk. 21 days turned into 6 months without a single phone call from the store or person that earned the commission.
Veronica Morales
Sep 14, 2021
John Bridges helped me with the purchase of my new mattress. He was extremely knowledgeable and patient with me. I never felt pressured or rushed. I will definitely refer all my family and friends to him. Thank you
Chance Anderson
Sep 13, 2021
Wonderful customer service quick and easy financing and quality furniture my wife and I have pretty much all Ashley furniture in our house and we love it we have always had the best experiences when shopping with Ashley the furniture lasts ages and is beautiful and the salesmen and women are top notch thanks for always making the experience awesome spent about an hour in store between looking and being helped to financing in seconds and being out the door!
Patrick
Sep 12, 2021
I loved the fact that I didn’t have the associate chasing me around. I had time to look around with my family. Talked as a family to make a decision on what furniture we were going to buy. When we finally made a decision, I saw Nora and right away she was available to help us out. Got the totals for us, told us the availability. Just like that, very fast with finishing up our order. Thank you Nora for your fast service.
Cynthia Ceballos
Sep 11, 2021
Sales man Jose Ruiz was very professional got us the best price for what we were looking for and made the whole process fast and easy.Thank you. 😊
Sergio Diaz
Sep 11, 2021
Received sofa with a stain and tear reported made claim the second day I had the sofas Delivery Man brought the love seat instead of sofa didn't exchange on it called in store haven't received anything yet got a phone call from warehouse manager today September 11th 2021 saying that it was only those loveseats need to be changed by salesperson called my salesperson Danielle McKenna never answered text her explaining the problem what was going on call the store again when I was finishing the claim the phone call kept cutting of text Danielle again ask her if she can please give me a call never did it to me it's not about customer satisfaction it's just about sales for Danielle McKenna very unsatisfied that you couldn't even call me back it's not the first time that I purchase from Ashley store
Henry Tuggerson
Sep 09, 2021
Very professional and knowledgeable.
Carol Wells
Sep 08, 2021
Worst online purchase i ever had. Purchased a table that came broken, made of pressed wood, falling apart. I couldnt believe it. You only have 72 hrs to return it, but it was impossible getting the right dept to return it. It took me 3 days to finally get transferred to returns dept. Then it took a week to be picked up. NEVER AGAIN will i ever purchase from Ashley Furniture.
ruben muñoz
Sep 08, 2021
Great products and Customer Service by Jacob.
manuel estrada
Sep 07, 2021
Good quality furniture, and Osvaldo the sales representative very nice perso
Swietenia Burciaga
Sep 06, 2021
Very good customer service
Noobmaster69
Sep 06, 2021
Great customer service and they offer really great deals during certain events
Kayla Lynn
Sep 06, 2021
Amazing and fast service! Love their furniture, it’s great quality and very affordable! Everyone was very kind, courteous, and extremely helpful! I would definitely recommend anyone to come here!
Stephanie Castrellon
Sep 05, 2021
Ralph helped us out as soon as we walked in the door, he gave us space to look around and checked in on us to make sure we were doing ok. He was so informative and eager to help! It was an amazing experience, I highly recommend this location because of Ralph's excellent service!
Jacqueline Nevarez
Sep 05, 2021
Great customer service! Danielle was awesome! She helped me get a great bed and they price matched which gave me an unbeatable price. Really helpful and informative. Can’t wait for my bed!
Jorge Diaz
Sep 05, 2021
Excellent ServiceThanks
KARLA MARTINEZ
Sep 04, 2021
Amazing furniture and great financing options!
Yasmin Nuñez
Sep 04, 2021
Great customer service.
Tisha Dryer
Sep 03, 2021
I had a great experience at Ashley their salesman Kenneth was knowledgeable with the merchandise that I was looking for I didn't have to wait long to complete my purchase will definitely purchase again
Natalie Ortega
Sep 03, 2021
We were greeted as we walked in but weren’t pressured and they allowed us time to walk around and look at whatever we wanted. Victor was a great sales person and had great conversation with us. Very personable and knowledgeable. We love Ashley’s and will go back in the future.
Virginia Garcia
Sep 03, 2021
Bad customer service.
Juan Macias
Sep 03, 2021
A huge selection of furniture. A good place to find your home selection.
Eloisa Sandoval
Sep 01, 2021
(Translated by Google) Excellent service, very friendly and efficient in care.(Original)Excelente servicio, muy amable y eficaz en la atención.
Azshador P
Aug 31, 2021
Great Place. The staff was very friendly. Keneth was Awesome. He showed us all around and answered all of our questions. Got a very nice secentional couch from there. Thanks Keneth.
Raul Ramirez
Aug 30, 2021
(Translated by Google) Large showroom.(Original)Gran sala de exhibición.
Ric Vegas
Aug 29, 2021
Arturo C. is a great person to work with. He works hard to find what u want.
Rudy Quintana
Aug 29, 2021
Worst Experience ever. I purchased 2 bedroom sets and an entertainment center in aug 2021, the promise times were for two weeks later and didn't get my furniture till 2 months later. Everything was delivered in episodes, because nothing was complete. My sales person ( Osvaldo Navarro ), never called me to notify me that my order was going to be delayed. I had to be calling and wasting a my time being put on hold , transfered and hung up on, i don't know how many times . I had to cancel an adjustable bed platform for my handicapped son because they kept pushing the delivery date further and further , and i just got tired of waiting. I spent close to $10,000 in this store and cannot believe the bad service i received. I will never shop this store and would not recommend it to anyone.Very disappointed ☹️☹️. The delivery service company that handles their deliveries is even worse, they transfered me and hung up on me at least 10 times, my delivery time was between 1pm-4pm, so i confirmed by pressing 1 on my phone . A voice message system called me the next day and told me that my delivery was from 9am -12pm, ( after i had already made arrangements with my wife to be at home to accept the delivery between 1 and 4 pm ). So I called back and lost about 2hrs going back and forth arguing with these people and being transfered and hung up on. A person in charge of the store's delivery warehouse on airway called me personally and corrected my delivery and was very courteous, probably the only good experience i had with this store. The team that actually delivered and assembled the bedroom sets were very professional and courteous also. ( Good job !!).😊
Cristian cool kids
Aug 28, 2021
Awesome service!
Maria Lozoya
Aug 28, 2021
Excellent customer service and high quality furniture. Love it.
Chris Loya
Aug 27, 2021
If you need any furniture and want the best customer service go see Trey
kevin h
Aug 27, 2021
Really good experience. Zero pressure salesman everyone was very respectful and courteous. I was able to get the furniture I wanted quickly and they helped me load it in the truck. Will be back for sure.
Marlene Cestony
Aug 27, 2021
They don’t answer the phone
D. Wagner
Aug 25, 2021
Specifically told mattress set would be in within 2 weeks when purchased. Next week was told couldn't even schedule delivery for 4-6 weeks. Tried to cancel order on a Friday but was told person who answered couldn't & someone would call me Monday. EIGHT days later someone called but we couldn't take call at the time. After a couple of more calls (each involving LOTS of hold time) was told each time cancel would be requested but I had to check back. Finally chatted online and was told refund would be processed. Refund finally received 3-1/2 weeks after initial cancellation.
Lina Rojas
Aug 23, 2021
Danielle was excellent and honest with every purchase we made.
Whitney Cooper
Aug 23, 2021
Mr. Jimmie at the El Paso, TX location helped me. I was in search for a computer desk. I found a few that I liked. The only fall back was that I preferred to have it sooner and it would take 8 weeks to get the one I liked. So I left the store still in search for a desk. I visited a few other places but I wasn’t impressed with the desk they had available. The last location I went to was a furniture outlet store. They had the same desk at the same price. It would still take 8 weeks to get it. I decided to drive all the way back to see Mr. Jimmie to purchase the desk even though I could have placed my order at the last location. Even though I was only purchasing a small item I wanted to give my business to Mr. Jimmie because he made the looking and buying experience perfect. We will be in need of a sectional soon and hopefully Mr. Jimmie will be there to help.
Sandra Almeraz
Aug 22, 2021
Great selection and attentive personal.
Patty Porras
Aug 21, 2021
Great customer service and quick delivery. I will definitely be shopping here again!
michael waring
Aug 20, 2021
This store had unbelievably nice and knowledgeable staff who knew how to help their customers and knew what they were selling. Every question I had was answered on the spot with no delays. I definitely recommend this Ashley HomeStore for anyone looking for furniture.
Jose Mata
Aug 20, 2021
Great customer service very professional. I will definitely recommend this place as well as the sales person Kenneth.
Lorraine Niccolai
Aug 19, 2021
WE recently purchased a recliner from Ashley home stores in El Paso, TX. We were very happy with the service and friendly salesperson, Our order was processed quickly and we are expecting delivery two day after.Thank You for the service.
Amanda Luevano
Aug 19, 2021
So we had Danielle help us and she was awesome! She was super patient as she navigated with us our choice for purchasing a memory foam mattress. She took her time and in a very professional manner helped us decide to make a great purchase. Would recommend this place to a friend and go look for Danielle!
Majd Sarah
Aug 18, 2021
Great service!
Kayla Hines
Aug 18, 2021
Excellent customer service with a friendly and knowledgeable staff. They easily have the best selection I’ve encountered at any furniture store. I was also really impressed with the delivery time. They had plenty of stock on hand and other places I had looked at needed months to deliver. I’ll definitely be back.
joe bejarano
Aug 17, 2021
As usual - service was great. Our Customer Rep (Osvaldo Navarro) is fantastic!!
lizette de leon
Aug 17, 2021
Great customer service
Mario Morales
Aug 17, 2021
Great customer serviceJohn Bridges was courteous, answered all our questions and got us a great deal.Highly recommend, great selection.
Arturo Ramos
Aug 17, 2021
Excellent friendly service!
Damaris Guerra
Aug 16, 2021
Extremely helpful and patient. Offered us different monthly payment options for us to choose.
Genesis Galicia
Aug 15, 2021
Louie Arreola is hands down the best in the store. He made the experience quick and made sure to keep us informed of everything happening. Extremely knowledgeable I will definitely be coming back to this store for more furniture.
Carlos Wiley
Aug 14, 2021
Trey is the Man !!!! Good associate to help you with your Funiture shopping
L.j. Purter
Aug 14, 2021
Great experience!!! We were greeted at the door and assisted as we walked around the store.
Janie Desotto
Aug 13, 2021
Sales associate was very polite but not informative, helpful or friendly, onthe loading dock people werevery cooperative, friendly and helpful my score will be 5 star on them 2 on Sales associate
Ryan
Aug 12, 2021
Going into Ashley’s I was greeted and assisted and provided me with the best prices possible. Upon shopping at other local furniture stores I was able to find the same couches at different prices. Ashley’s was willing and provided me with a price match and deal! Exceeded all expectations and will definitely be shopping at Ashley’s for my future furniture investments.
Alicia Cornelius
Aug 12, 2021
So friendly and so patient!
Claudia Renteria
Aug 10, 2021
I bought my bedroom and came incomplete, at the same time I bought my son's bedroom and incomplete as well missing the entire case hardware on both. I have my son with no bedroom right now. Never coming back.
Henchgirl Karla
Aug 10, 2021
Ashley Furniture is the best place to Get Your Furniture! Customer Service like Osvaldo Provided is the reason why I keep coming back!
Eric Barker
Aug 09, 2021
Everything was pretty simple. Sales process was pretty quick once we made a decision. Valdo and Jacob took great care of us.
Misty Ramos
Aug 09, 2021
Good customer service. The salespeople were helpful and courteous. They were attentive and answered all my questions without being pushy.
Shelly Barnett
Aug 08, 2021
Great experience! I was shopping for a sturdy bookcase, not for decoration and was interested in one I had seen on their website. Was greeted by Willie, showed him the item on my phone. Took me straight to it and offered to match online price. Explained I would like to examine bookcase further, as well as look around a bit at other items. Willie told me to take my time and he would check in with me periodically for any questions. Continued browsing, taking pictures- my questions were answered, never pressured or hovered over. Willie was excellent, professional and pleasant to work with. Purchased bookcase which was exactly what I was looking for, - great quality and strong shelves, looks great in our home.
Yolanda Dimmitt
Aug 08, 2021
I loved that we walked in and were not rushed with sales people. Chris Sierra was attentive to our questions but gave us space and privacy to look around till we came to a decision. I don't like going into places like this but he made it a positive experience.
Roxanne Lujan
Aug 08, 2021
Exceptional customer service! From the moment I walked through the door, I was immediately greeted. I told them what I was looking for and taken straight to it. Purchase was smooth and fast. Just like I like
Joseph Martinez
Aug 07, 2021
Outstanding service by Kenneth Krop in the El Paso store he deserve a raise
Jessica Burnett
Aug 06, 2021
Great experience. Good customer service. I found exactly what I was looking for and got it for a great price. Highly recommend Ashley's.
Isaac Reyes
Aug 05, 2021
Great attitude awesome customer service. Nora helped us and she was very helpful.
Suzanne Ortiz
Aug 04, 2021
The online customer associate, Shirley, was not only rude she lacked any customer service skills and gave attitude when asked simple questions to clear up her unclear answers.
David Perez
Aug 04, 2021
Great service & prices!! Our sales associate , Said Valdiva was/ is awesome! Very relaxed and positive atmosphere in showroom! Also great selections!
M Lugo
Aug 03, 2021
Always nice furniture. Little taken aback that online prices were cheaper and sales people were anxious that we buy directly from them.. But our sales rep was nice and the honored online prices.
Omar Galindo
Aug 03, 2021
Great deals! What I liked the most is that the sellers are not on the top of you but waiting patiently for you to take the decision
Awilda Ortiz-Hernandez
Aug 01, 2021
It was our first visit to Ashley Home Store. As we walked the first sales person said hello and dismissed us. As we continued to walk inside and we walked a bit more we met upon salesman, Osvaldo Navarro. He asked a few questions and allowed us to walk around it's showroom. We asked for his help since we were originally looking for 2 chairs to match our living room grouping, which was also purchased by my mother in law.We walked out 9f the store with not only the two accent chairs, but also a new mattress, the frame for our mattress, pillows and adjustable bed system that.my husband needs due to having back problems.It takes a lot to impress my husband and we were both impressed. My husband even took the time to meet Osvaldo's boss and spoke to him regarding Osvaldo's professional customer service.We will be making Ashley HomeStore, our store.
Maria E Amador
Jul 31, 2021
Very professional staff ,good furniture and explained us all the details of the trade.
Tanya Gonzalez
Jul 30, 2021
My husband and I DIDN’T get bombarded as soon as we walked in. We did get greeted but we were left alone to see and walk around.Ashley has a variety of styles which was very awesome. Prices were ok considering a various of “promotions” they had in store.Mr. Efren was the person who helped us and we felt he was very courteous and confident with the questions we had. Thank you and look forward into coming back in the near future.
Gabriela Sosa
Jul 30, 2021
(Translated by Google) Very nice furniture and friendly employees and reasonable prices(Original)Muy bonitos muebles y amables los empleados y precios razonables
Andy Valenta
Jul 29, 2021
Always a pleasure working with the staff at this location. Looking forward to our next visit.
AL VARGAS
Jul 29, 2021
Quality products and great customer service.
Efrain Castaneda
Jul 28, 2021
I bought furniture from this place back on 07/28/21 and I was told that the delivery of my furniture would be delayed longer than usual, so I was given a tentative delivery date of late October. Well out of the living room set, bed room set and dinning table with a bench the only items I received was the living room set and it was defective. it took them over three months to replace it. The sales rep never nor anyone from Ashley bothered to update me with the status of my items being delivered. I Called in October for an update and I was told the rest of my furniture would be delivered by December 28th, so I called on 12/21 for another update and I was told my furniture would be delivered by January 28th. Unfortunately I had to cancel the remaining items of my order, which was more than 50% of what I had initially ordered.
My World
Jul 28, 2021
Picked up furniture for my daughter. Very friendly and professional staff.
Carlos Zerino
Jul 27, 2021
Our sales person was very good and knew productInformation and not pushy.
Shanay Dean
Jul 26, 2021
Victor was incredible. He was exceedingly knowledgeable, personable, and professional. He helped us at every turn and greatly overshot our expectations. I would buy anything this man ever offered me. He knew the furniture and mattresses like a pro, knew how to steer us when it came to the finances, and had great banter to boot. He’s a shining star on Ashley’s team and I appreciate all the patience he displayed with us when it came to our questions and bad jokes. I’d recommend him and this store to anyone looking for indoor furniture, outdoor furniture, and decor. They know what they’re doing and they will make you leave satisfied and with a smile on your face.
Ronaldo O'Neil
Jul 26, 2021
Exciting interaction with sales representatives, and they work hard to make sure you get what you're looking looking to purchase. Thank you!
Jackie Saenz
Jul 26, 2021
Ruben was friendly and offered a fair price
Carmina Dayer
Jul 25, 2021
(Translated by Google) 🎉I love Ashley furniture, good quality and customer service.🎉I love Ashley grinders, good quality and customer service!!☺️👍👍(Original)🎉I love Ashley furniture, good quality and customer service.🎉me encantan los mueles de Ashley buena calidad y atención al cliente!!☺️👍👍
Ruben Guzman
Jul 25, 2021
Nice, quality furniture. Always a pleasure doing business with Mr. Jimmy Kellog.
Martin Contreras
Jul 24, 2021
Good experience with Arturo. Purchased a dining set, felt comfortable with the whole experience.
Chino Thompkins
Jul 24, 2021
The service at this location was great. The sales associate Victor was more than helpful. Soon as i walked in he introduced himself and quickly assisted me in finding a new bedroom set with a mattress. He showed me different models and explained the difference between them. He answered all questions i had. We even talked about other things besides furniture. I walked out of the store with exactly what i wanted feeling satisfied with my purchase. I would definitely recommend this store location.
Barbara Wilson
Jul 24, 2021
Costumer service was great!
Rachel Bridgers
Jul 23, 2021
Great service - they Clyde and Jacob made it so easy for us to get our dream couch!
Carlos Lopez III
Jul 22, 2021
The service was great and Trey answered all of our questions, definitely would love to return to buy here again
Arnold Ramirez
Jul 22, 2021
Great customer service.
sofia ortiz
Jul 21, 2021
I ordered two months ago and have yet to receive my order. I had to call to see what was going on and they said I had to reorder some items I reorder then and they scheduled a delivery and once the delivery person calls he warns me that the order is incomplete and he can’t even put the bed together why even bother delivering it if it’s incomplete where is my son supposed to sleep on top of the incomplete bed… never buying from this company again
Julian Tarango
Jul 20, 2021
Ashley HomeStore has a very warm welcome as you enter through their doors. Appearance is key to business and Ashley has that just from looking outside! (unlike other furniture stores in El Paso)
Luz Espinosa
Jul 20, 2021
I found exactly what I needed and Arturo Cardena was courteous and respectful as soon as we walked in
Mary Goewey
Jul 18, 2021
Immediate customer service with no beating around the bush.
Jessica Solis
Jul 18, 2021
My family and I purchased a set of couches about last month with a delivery date of July 17. We tried to return or exchange the furniture due to small space in our living room. As per their return/exchange policy we could not exchange the furniture for something else that could fit in our living room. We were not asking for a return but for some type of agreement were we can still keep something that could work for us. They were very rude and not helpful at all not willing to work something out for us. They basically said that we had to keep what was deliver to us and that there was nothing they could do. Never did they mention anything about their policy when we did the transaction. I will not be buying from them anymore. I do not reccomend them at all! I highly suggest you read and ask as many questions before you buy. Because they were not helpful at all. Overall, such a bad experience with them.
Jose Carrasco
Jul 17, 2021
beautiful and unique dining set.
Fletch
Jul 16, 2021
Great experience
Nilda Padilla
Jul 15, 2021
The salesmen just care about how much money they can make from you. They don't inform you about offers and specials unless you ask and they always want you to leave a deposit.
Alyssa Chavez
Jul 14, 2021
Very nice workers, helped us get the best deals
Patrick Holland
Jul 14, 2021
Great customer service. Staff was very helpful.
Rocio Wicker
Jul 12, 2021
Efrain was great. I appreciated that he didn’t try to push me into buying something I did not want. Call him if you need furniture.
Bo Haun
Jul 11, 2021
Got exactly what we wanted! Great sales team!
Jorge Echeverri
Jul 11, 2021
Great service and attention from Tray our sales friend. Store is clean and with great furniture for all tastes. Warranty is great. Waiting on delivery to finish our remodel
Alex Saldivar
Jul 10, 2021
Best prices in town and great customer service!Thank you Victor Helbling!
Evelyn Mendoza
Jul 10, 2021
Excellent service and we found everything that we needed. Nora our sales rep was very professional, great service and super friendly. Thank you for making our experience simple and exciting!
Navnil Mishra
Jul 10, 2021
Very knowledgeable associates, I had a great experience shopping here...thanks guys..
laura moreno
Jul 10, 2021
Great customer services. Our sales associate answered all of our questions and gave us great ideas for financing. He also gave us time to look around with out pressure. 5year no interest or 25%discout
claudia carreon
Jul 10, 2021
Awesome furniture store, the customer rep was very attentive and helpful. Picked out my new dining room set without any issues. The best part of it is my dining room was in stock and ready to pick up and deliver that same day. Will be coming back to do more purchases. Thanx 😃
Jorge Romo
Jul 10, 2021
It is a nice place, good furniture
Leah Flores
Jul 10, 2021
Great experience with a large selection. Jesus helped us find everything we needed for our new home!
Alexandra Aguirre
Jul 10, 2021
Right when we walked in, we were greeted by Arturo, he was a huge help and exceeded our expectations. We had to recognize his awesome customer service and experience with his Supervisor. Thank you Ashley furniture and Arturo for everything! :)
Alex Lindbloom
Jul 09, 2021
Was greeted as soon as I walked in, they knew where the. Couch I was looking at was and showed me other ones a that I described. They were very helpful on helping me find what I was looking for!
Jennifer Martinez
Jul 07, 2021
Great staff
ismael rodriguez
Jul 06, 2021
Great experience and service with Willie Sifuentes, will definitely be back.
Miguel Cervantes
Jul 06, 2021
Louie was beyond helpful, over all excellent customer service, and needless to say great 4th of July deals!
Luis Leiton
Jul 05, 2021
(Translated by Google) A very large headquarters and very good service 👌(Original)Una sede muy amplia y muy buena atención 👌
derek d
Jul 04, 2021
Kenneth was awesome. Got me taken care of and was very personable thank you
Dino Saurus
Jul 04, 2021
This is truly the best furniture store, in my experience, in the city. They have great customer service, great furniture, and surprisingly they always have the best deals. Over the past few years. When I need a new piece of furniture, I always start my search at other stores but somehow I always end up finding the best deal here.
Hans Mayberry
Jul 04, 2021
Great customer service! We got a great great price for our mattress and box spring set. They weren’t to pushy either.
Bertha Madrid
Jul 04, 2021
People was very nice, the answer all of my questions, also the gave me a good deal I’m happy with my purchase
Mike Arroyo
Jul 03, 2021
Was great and fast. Salesman made it easy as it was my second time purchasing and he explained everything perfectly. Will definitely shop here again.
family fun
Jul 02, 2021
Very attentive personnel, good deals but they didn't have what i wanted in stock.
Cynthia Jury
Jul 02, 2021
Our visit was wonderful. We found just what we wanted. Jimmie took such good care of us. He was very patient and professional. We will continue to shop at Ashley Furniture.
Luz De La Rosa
Jul 01, 2021
I visited Ashley Furniture at Airway and received excellent service from Patricia.
Samuel Torres
Jul 01, 2021
Great servive awesome furniture abit pricey . Never the less awesi.e people.
John Birkhead
Jul 01, 2021
Great selection of high quality furniture and very insightful staff. Matched the online price of a Credenza we were interested in and it was quick and painless to pay and set up delivery. Highly recommend 👍🏻
Lluvia Botello
Jun 30, 2021
I had been looking for a specific style of bedroom furniture. Salesman Clyde asked all the right questions and helped me find what I was looking for, was patient and thorough when addressing my questions, and made the whole process fast and easy. Very grateful!
Melissa Gonzalez
Jun 30, 2021
Horrible customer service.
Claudia Rodriguez
Jun 26, 2021
Worse customer service ever!!!Never coming back! Take your money elsewhere, they will keep lying over and over for the delivery and nothing shows up!!! After a day waiting to get a mattress and the bed frame, hadd to take the day off from work to wait for it to show up and guess what, another lie, thank you, for lying over and over!!!! Guess we paid to get lied to! $7,000 for a mattress and bed. Things would have been okay if they were truthful or polite about it but they were rude on top of untruthful. Toxic comboPlease go elsewhere, save yourself!!!!!!
Angel Monsanto
Jun 21, 2021
Danielle McKenna was outstanding, great people skills 👍👍
Taryn Wigal
Jun 20, 2021
Patricia was the best in helping me find exactly what I needed. When I didn’t like something or it didn’t fit my timeline she had an option for everything. She kept me in the loop with all the purchasing process and went line by line of what I was paying for. While waiting other sales reps also checked in to make sure I was being helped. Would definitely purchase more furniture here!
Dolores Gutierrez
Jun 20, 2021
I have shop at Ashley since 2005 bedroom sets living room China cabinet for the past 5 years I have wired with Jimmie and he is the best salesman
Georg Jost
Jun 19, 2021
Really nice furniture for a good price
Korina Fred
Jun 18, 2021
Good experience. We were able to have help without someone constantly asking and being in our bubble!
Veronica De La O
Jun 18, 2021
Our experience with Ashley’s was exquisite! They’re customer service was great, them helping us find what we needed was great!
Brianna Miranda
Jun 17, 2021
I have been a loyal customer of Ashley’s. Today I was suppose to get the rest of my furniture delivered after the last time where I was lied too and told that all my furniture would be delivered. I was given a window from 1:30 and 4:30. I was there a couple of minutes before 1:30 and a note was left that they had missed me. After many calls, I finally reached someone that told me the delivery team had finished for the day after my stop and they did not want to wait. I am extremely disappointed. All my furniture has been purchased at Ashley’s, after today’s treatment my business will be somewhere else. Avoid Ashley’s and their horrible customer service.
jodie gutierrez
Jun 17, 2021
I am extremely disappointed in the sales person Willie who assisted with my order. He wrongly informed me of a delivery date and kept insisting that part of my order would arrive within a week however, this was not true. After contacting customer service since I had not received any delivery instructions I was informed that the delivery date provided was never an option and would take 4 weeks for my order to arrive. It is very irresponsible for a sales person to give the wrong delivery date especially when the time frame was way off and there was no contact to inform me that it would take 4-6 weeks. I absolutely love Ashley but am irritated that this happened and advise everyone to not have Willie help you with your order.
Julio Cesar Martinez
Jun 14, 2021
Esteban provided us with great customer service.
Mine Alarcon
Jun 13, 2021
Great place to get ideas and awesome selection for all your home.
Jose Gomez
Jun 08, 2021
Very poor customer service.
Antonieta
Jun 08, 2021
(Translated by Google) Excellent quality of furniture and customer service ♥ ️(Original)Excelente calidad de muebles y de atención a cliente ♥️
claudia rodriguez
Jun 06, 2021
Overall good service. Eddie was great in helping me find the perfect bed.
Roxy Amador
Jun 05, 2021
Omar was friendly, helpful, and efficient. We had a prior experience with a salesman that became rude when he couldn't up the sale even though we had purchased a loveseat and a recliner. Omar, listened to what we needed, ordered our sofa quickly, and gave us his number so we could get delivery updates. When we need further purchases, we will always look for him.
Elizabeth Castaneda
Jun 05, 2021
Very knowledgeable sales person. Great customer service. ⭐
Moon Reyes
Jun 04, 2021
Nate was awesome, he was patient and professional made me feel at ease by letting me know step by step what was going on from what items were in stock to how the financing was going to work to how the delivery was going to happen. Thank you for making the process effortless.
Celia Corral
Jun 03, 2021
Furniture is overpriced
M. S.
Jun 02, 2021
I did not buy furniture from at this time but they really went out of their way to help me out. I will definitely come back when i’m ready to buy.
wmbrvs
Jun 02, 2021
Esteban made the process quick and painless. From the time I walked in and out it was no longer than half hour.
Lucia Gadney
Jun 01, 2021
Alexandra at Ashley furniture helped me find the perfect chairs for my living room. She listened to what I was looking for and was knowledgeable of the different products. I was happy with my purchase and appreciated that she also showed me online furniture options. The only drawback is delivery of furniture. They could not give me a delivery date at time of purchase. They stated it would take 1-2 months and they still charged $49.00 for “touch less” delivery. This means they only leave furniture at your front door 😳I would have given a 5 star review but felt delay was too long. However, the experience at the store was stress free and Alexandra was very helpful. Thank you.
L C
Jun 01, 2021
Clyde, the salesman, lead me to the sofa I went in to test out before buying. The midcentury modern sofa was perfect and I added the matching loveseat. We did not waste each other's time, I paid and left. He was professional and quick with my order.
Deena Munoz
May 31, 2021
Quick and simple. Very knowledgeable staff.
Judith Valdez
May 31, 2021
Excellent service from Francisco, thank you for all your help. 😊
Marie Morency
May 30, 2021
Erin was very helpful, professional and made me feel comfortable. The other agents ignored me when I walked in the store. I received great customer service from Erin. I would go back to the store because of Erin and the manager because he apologized to me for the way I was treated.
The Comptons
May 30, 2021
Great customer service!! Frankie was great in helping us with our new sectional.
Nancy B
May 30, 2021
We were able to walk in, choose our items, and get helpful suggestions without being pressured. As we are new to the area John also gave us some advice about the area and local places of interest. We were most excited to hear that our items will be delivered quickly within 2-4 weeks.
Rosio DeLeon
May 29, 2021
We told Omar what we wanted, he showed us some options, and helped us get the sectional we wanted. Thank you for your help, Omar!Also, I did this review to be entered to win an Ashley’s gift card! How do I know if I won?
Kalama and Andra Davis
May 29, 2021
Excellent experience
Amanda Sosa
May 27, 2021
Amazing service with Eddie! Could not be more pleased with my purchase and customer services❤️
Miguel Chrisman
May 26, 2021
When we walked in, we were greeted by very friendly sales people. I already knew what I was going to purchase so it was an in and out sale.
Joseph Davis
May 26, 2021
Louie was extremely helpful and knowledgeable about the furniture pieces we went there to replace. We saved more than $300 on the advertised price of our purchase. We'll be back.
Lilly Acosta
May 26, 2021
Great place for unique furniture and fantastic prices. Esteban our sales guy was awesome we were in and out very satisfied.
Bernadette Lopez
May 26, 2021
Luis greeted me as soon as I walked in, nice and friendly smile. Asked what I was shopping for and told me he could help. Answered all my questions and even waited while I talked and made decisions over the phone with my husband. Very very helpful! Please ask for him if you ever shop there.
Arlene Caro
May 25, 2021
Arturo was so helpful and is very knowledgeable of what is in the store. He made sure we left satisfied and with what we loved.
Sierra R
May 24, 2021
I went in just to look at some options and was immediately greeted by Efran.Efran was super helpful throughout the entire buying process.I even showed him the space I was working with and he was awesome enough to show me around the store and point out couches that would work in the limited space and the style I wanted.The mattress I picked was out of stock, and knowing I needed something sooner, rather than later, he showed me some similar options that they had for immediate delivery.Whenever I need some more furniture I will definitely be going back and asking for him!
Claudio Pacheco
May 23, 2021
Great service. Thank you
adrian padilla
May 23, 2021
As we entered the store I had no idea what to expect. We knew what we were looking for but how to go about it we didn't. We were greeted with a very heart warming welcome and guided throughout the store. Excellent customer service we revieved. Any question we had we were given great detail with all the patience in the world by Nora. She was very helpful and lead us to the bed we didn't even know we wanted. It was a sale as soon as we saw it thanks to her. I would go back there again anytime and highly recommend it 10/10. Great place with great customer service. And great prices too. They will see me again there soon.
Suzanne Gil
May 22, 2021
Love it!! And the sales lady Nora Vasquez gave me so.many options and different ideas as to decorate, will come back!!
Emily Blodgett
May 22, 2021
Osvaldo Navarro was amazing.Retract my 5 stars. Worst experience ever noone disclosed my old furniture would not be removed, they actually said it would be removed. I am over 6 months pregnant can not move couches by myself.Made a phone call got hung up on by the lady. Who was the most inconsiderate person I have ever met.Other companies make this all convenient and easy. Definitely take your business elsewhere.We are replacing all the furniture in our home but they will never again receive my business.
Juan Gonzalez
May 22, 2021
Found exactly what I was looking for. Manager worked with me to get me the best deal with good financing options. Great customer service by Danielle.
Sean Briley
May 21, 2021
Received damaged bedroom set. I Recommend everyone picking up furniture to inspect it before leaving the loading dock
Gremlin King
May 18, 2021
Did an entire lap around the store and even casually mentioned not being talked to as we passed a customer service agent and was never asked if we needed help or offered assistance.
Lil Cav
May 17, 2021
Honestly pi**ed off to the max. I bought an entire bedroom set. Was told 4-5 weeks, well its been two months and i still dont have all my stuff. When i called they said july, issue there is i move in june. Had I known it would be like this i would of went somewhere else. Maybe they should hire people who are honest
Zeak Williams
May 13, 2021
Great furniture great customer service great prices Victor was very helpful with all that I needed and he was very knowledgeable.
Leslie Muela
May 13, 2021
Do NOT BUY! Getting my furniture has been a nightmare. I purchased a bedroom set at the beginning of March, and I still can’t get my furniture. I reached out to Ashley customer service they said end of May, now their “escalations department” has a new estimated date of June. If the sales guy had been honest from the beginning with how difficult it is to get your items, I would have not purchased. They will lie to you just to get the purchase. I’m so fed up with this company. Never buying from them again.Update: 6/22/21Still no furniture…. I don’t know what to do anymore.
Christian Rivera
May 13, 2021
(Translated by Google) Excellent service we came out with what we wanted.(Original)Excelente servicio salimos con lo que deseábamos.
Alonso Arrieta
May 12, 2021
(Translated by Google) Very good experience at all times.(Original)Muy buena experiencia en todo momento.
Zach Howard
May 11, 2021
How you manage to stay in business is a testament to the lack of furniture options in El Paso and not a ringing endorsem*nt of your business model or practices. I understand that due to COVID there is a backlog of furniture and this is not a complaint against that. This is a complaint about the lack of information we received from Ashley, the fact they said our payment did not go through and our order was not processed (it was paid and did go through but your system did not show that), and that delivery was consistently late and outside the windows stated. My hope is that once I receive my furniture that I never have to interact with this company again.
Martha Archuleta
May 10, 2021
(Translated by Google) Super attention, kindness and I really like the quality of your furniture(Original)Super atención amabilidad y me gusta mucho la calidad de sus muebles
Juan Aguirre
May 08, 2021
The staff was great. Good customer service and hreat discounts. For sure buying next time I'm done with my purchase.
Irma Ruiz
May 08, 2021
Wonderful service! We are very pleased with our purchase and the process.
Connie Soto
May 06, 2021
(Translated by Google) Customer service was terrific and they answered all my questions.(Original)Servicio al cliente fue fenomenal y me contestaron todas mis preguntas.
Deyanida Najera
May 05, 2021
I ordered back in February and they told me my sectional would be here at the end of March beginning of April. Mid April they where going to do a partial delivery since they only had two of the 3 pieces and when I called to make arrangements they said the last piece would arrive By the 30 so to wait so they could deliver it all together. I called the 29 to make delivery arrangements since “supposedly the last piece had already arrived” they said it would get delivered may 4. I called may 3 and they said product still isn’t in El Paso that I would have to wait longer. When asked to speak with a supervisor they said they would get back to me and 2 days later still waiting for a phone call. I never buy from their, so I thought I would try it out. Never again!! I would rather take my business else where when they have their stuff together.
Rocio Rivera
May 04, 2021
Purchased online and due to back order and my requirements, I canceled the order and made an appointment at the local store on Airway in El Paso. Patricia, our sales associate was very patient and kind. We were originally going to purchase one full priced large piece. We shopped full price and clearance. The bargain ended up being three clearance pieces and staying under budget; blue three seat sofa, extendable dining table, and oversized coffee table. Thank you for the excellent service and prices!!!
Kellie Blackman
May 02, 2021
Great experience and beautiful furniture. Louie was extremely helpful and knowledgeable. Prices are great and financing application is quick and easy.
Edmundo Romero
May 01, 2021
Expensive and Ralph sales guy rude!
John Olvera
May 01, 2021
Found something quick because of the big selection and was done in less than thirty minutes!
John Holly
May 01, 2021
We bought a sectional couch and was told they would get back with us in about two weeks for delivery. About two weeks later I called and my order got pushed back two weeks. Here it is six months later I have still yet to receive my order and just got told again that it got pushed back again. I haven't ever purchased anything from Ashley furniture before and have heard a lot of bad things about them but thought surely a company that large isn't that bad . I will never purchase anything from them again.
Angel Alvarado
May 01, 2021
Delivery timeframe is garbage, keeps getting postponed.
Sonia Lauver
May 01, 2021
I will never go back to Ashley unless it concerns my bedroom set I purchased 2 yrs ago. I spoke to a guy at the office he was a little clueless but asked me for my info but for what they don't help you there with the warranty. He gave me the number but I lost the pamphlet so the following week I went back to get the number again. There was a Manger there Rosa, I think she was training somebody, I told her what I needed,asked for my info and tells me I don't have warranty. I told her yes I do and AGAIN she said NO YOU DONT. She could've said I don't see it, or let me check again or are you sure...something like that but she said NO YOU DONT twice. Ashley furniture you need better customer service, some are very nice people but some are just rude and will not acknowledge you.
Cristina. Torres.
Apr 30, 2021
Great experience at Ashley's. Mr. Trey was able to help me and answer all the questions I had. Very helpful people. Just hard at times to find the prices on the display. Or bundles. Other than that great furniture.
Raymond Campos
Apr 29, 2021
What always gets me to go back instead of shopping online is the people there are very nice and ready to help on demand and will help with any and all needs especially with getting you the best price I highly recommend this location to any thinking about going
Mario R. Hernandez
Apr 28, 2021
The salesperson that helped us was extremely knowledgeable about the mattress we were buying. He went out of his way to make our experience great, not once but three times.
Samantha Ricketts
Apr 27, 2021
Delivery time keeps getting pushed. Wish they would have been honest in the beginning. I would have gone with something else because we are in need of what we purchase. Thinking about canceling all together which puts us in a difficult situation. Thanks Ashley.
Romy Mulder
Apr 26, 2021
I had a great experience today. I walked in to purchase a new mattress and I was immediately greeted by the staff. One of the associates engaged with me and asked me what I was looking for. He showed me a few different options and explained the difference between all of the mattresses. Once I decided, he explained to me all of the features and details as well as pricing and delivery. I was very satisfied with my purchase & with the help I got today. Would definitely recommend!
Patrick Taylor
Apr 26, 2021
Very good service which was great and the person who helped us with our needs went out of his way to get us a very good deal with the credit limit I had.
Brad “Reid Elpaso” Malugin
Apr 26, 2021
Saleman good attitude knowledgeable. Guys on loading dock now there job. Overall good experience.
Mariela Canava
Apr 26, 2021
The best place to come and buy furniture, very friendly staff
itzel amaya
Apr 25, 2021
We were treated amazingly! They gave us their own opinions and made everything go smooth and easily.
Michael Schneider
Apr 25, 2021
Boris is a beast. Professional.
Brooke Baisas
Apr 24, 2021
Nice facility. Great customer service, I ended up having to rush and he did all he could to get me in and out as quickly as possible while maintaining a very polite and professional demeanor.
Daniela De Stefano
Apr 24, 2021
Great experience. Salesman was very helpful. Found what I was looking for and found a better deal than what I had found on the websites
Amanda Wilkerson
Apr 23, 2021
I absolutely love Ashley Furniture. They never disappoint me. Great customer service, also great attitudes that is welcoming. I recommend them and give 10 stars down for sure....
Luis Moreno
Apr 23, 2021
Great experience overall as soon as we walked in we were greeted and assisted right away. I brought my grandma to look for some furniture for her room and they were so patient because my grandma is very indecisive. The person that helped us was named Boris and he made the process so simple. I will be coming back for sure if I ever need more furniture. The quality of the furniture was excellent and it is obvious that they were built to last. They also have an amazing selection of furniture.
Dalila Hernandez
Apr 21, 2021
Very friendly and helpful from beginning to end! Great selection and fair prices!
Anthony Viera
Apr 20, 2021
At first it was good until the salesman “messed up” on what I was ordering then I corrected him and he “fixed” my order in this process he went from charging me 199 for warranty to 499 ridiculous I’m going to cancel my order
Jennifer Talamantes
Apr 19, 2021
Great customer service. Had plenty of inventory in stock. Like the quality of merchandise.
Francisco Norman
Apr 18, 2021
I had the pleasure of bieng help out by very knowledgeable employees. They were able to answer every question i had.
Margaret Ponce
Apr 18, 2021
Loved the extent of floor floor displays and the personal touch of Erin Portillo.
lorena guerra
Apr 17, 2021
(Translated by Google) Very good buy.quality.and good service.(Original)Muy buena compra.calidad.y buen servicio.
Gracie Anne
Apr 16, 2021
Dropped my review down to 3 stars. Recieved a text message so i inquired about when my order would be delivered (original time was 2 weeks ) now I'm being told another two and half month wait. That wait time is ridiculous for a customer to receive their purchase.Came in looking for a mattress, Boxspring and frame. Got attended to quickly. Staff is professional and helpful. Helped me find exactly what i needed and in my budget. Will definitely come back here for more furniture purchases.
Lourdes Mendoza
Apr 15, 2021
Our sales associate John was very patient. I dont like when I go to a furniture store and the associate dont let you look comfortably. John gave us space was very patient because we changed our mind a couple of times. He helped carry a bench that I wanted from another dining table. He was great!!!The problems started after. Our delivery took to long for ever. When I would call costumer service it would tell to call another number. That other number you couldn't talk to a real person it was a machine so no help. After waiting for so long I thought my order was probably canceled. So one day we got a massage to call to set a delivery date and time. So we call and it was all machine instructions to set the day couldn't talk to anyone an asked what had happened. I think it's all complicated. I feel like you already bought furniture now they don't care. When our furniture arrived they got my sofas in the house and I asked aren't they supposed to be covered. The men said they took them off at the warehouse. Oh God now I'm thinking they had them in the dirty truck uncover so now I feel like they were dirty because there a light gray color. I even thought they are used probably. My server from dining room also had a chipped piece of wood that I noticed after delivery. I also called an iPad told to take pictures and email which the lady was rude wasn't even paying attention 😒. Why do you people make everything so complicated. Not every one has knowledge of electronics and makes it hard on us. Never going to this furniture store again.
Cynthia Hernandez
Apr 13, 2021
Thank you to Ms Nora at Ashley for taking care of us on Sunday, she really took her time to show us what we needed to buy. Her expertise is well appreciated.
Aynz H
Apr 13, 2021
Excellent customer service from Clyde with our new sofa and the salesman who gave us an awesome demonstration with the Tempur Pedic (sorry I cannot remember your name). My wife and I were very satisfied with our purchases and overall experience today. Several selections to choose from, clean and safe facility to include the restrooms, and we are grateful that this store offers a military discount. I highly recommend Ashley Furniture Store on Airway Blvd.
Susana Villalobos
Apr 12, 2021
Talk to Lasador! Knowledgeable helpful! Overall great experience. Don’t shop anywhere else! Ty!
James Miller
Apr 11, 2021
Knowledgeable salesman. Good selection. Clean store. Competitive price. Quick delivery.
christopher prioleau
Apr 11, 2021
Great customer service. Not pushy and very patient.
steve perez
Apr 11, 2021
The Best Customer Service!! The Best Quality!!
tyron james
Apr 11, 2021
The service was great and the sales person was very informative about the furniture that we bought.
Xavier reed
Apr 11, 2021
Great and friendly service. Didn’t feel pressured to purchase anything.
Andrew Slaight
Apr 09, 2021
Customer service was great! You truly get a quality service with quality furniture! I highly recommend this place!
Chris Clark
Apr 09, 2021
One in there looking for apart from my bed but they were not interested in helping
jose estrada
Apr 08, 2021
Went into several other stores (other stores have 6-8 week wait on all couches & have a small selections) before going into Ashley’s home store, I was very happy to know Ashley’s has a wide variety of sofas!Not only did this furniture store have a quickly delivery date but it also had what I was looking for, a wide soft sectional that is very sturdy with delivery (which is a must for my family)Plus there team was professional and very helpful& help get everything sorted quickly and clear.
Carlos Carrillo
Apr 08, 2021
Talk about an unwelcome experience.
Eva Martinez
Apr 08, 2021
Excellent customer’s service.
april cadena
Apr 07, 2021
Great service thank you Jesus for all your help.
irving orozco
Apr 06, 2021
Originally i had rated this 5 stars had to come back and change this, one of my chairs was broken and my table was damaged as well, i contacted the store and they do not exchange there i needed to contact their 1800, its been 2 weeks and i still cant get it done because they cant get my address correct dont purchase here i purchased other furniture at household furniture and no problems there at all!!
Monica Gaytan
Apr 06, 2021
Great customer service. Thank you! Victor & Eddie Hernandez.
mirelys “Arts and Craft Chica” mcclure
Apr 05, 2021
Very cheaply made furniture
Lori Morales
Apr 04, 2021
Never have any issues here and purchase most of our furniture from them. Good quality furniture and excellent customer service 😀
Arakasi Acoma
Apr 03, 2021
Greeted immediately and pleasantly.Salesman left us alone to look around and only approached us a couple times to see if we had questions.Ashley Home store has an excellent selection of very nice furniture.Salesman fully and clearly explained the promotions, the cost and the expected total cost of financing.Paperwork completed easily with no fuss.Kenneth was an excellent, knowledgeable andprofessional salesman whom I would purchase from again.Overall, an excellent purchasing experience.
boochacas
Apr 03, 2021
Awesome managers specials plus addition 20% off when u pay cash!!!
Rickstir71
Apr 03, 2021
So this was our second stop and I'm not going to lie,I was skeptical about Ashley thinking it was going to be too expensive but it was actually really reasonable as far as pricing. Our sales person was really friendly and the showroom was really nice! We bought our daughter a bedroom set but I think we'll definitely be returning for some couches in the near future.
Monica Villegas
Apr 03, 2021
Went in to buy couches. They had a great selection which made it hard to choose which ones I wanted. The staff was very friendly and well informed. They made my shopping experience a breeze.
Mayra Montoya
Apr 02, 2021
When we first walked in not one single sales person asked if we needed help. All of them were just sitting on furniture and when we turned to look at them they would turn away. I had to actually ask if someone could help and even then they were hesitant. Had to ask for help 3 different times. The last person we asked was the only one actually busy but stopped what he was doing and helped us. I can't remember his name but was an older man, very polite, and quick w/his service.
Mary Jones
Apr 01, 2021
Jesus was very helpful and was a great salesman! The only reason I didn’t like shopping here was that their was a mattress salesman who tried to sell me a mattress. I was there to buy a couch. I thought that was annoying.
Omar Camacho
Mar 31, 2021
The main issue is the bait and switch on when furniture would arrive. From Jan 1, we were given Feb 16th, then March 1, then March 18th, then April 1st (which literally felt like an April Fools Joke) an were told today June. When you show up to speak to someone, there is no empathy about the situation, instead its a load of excuses from all levels of staff. Stay away from this store.
Erika Gutierrez
Mar 31, 2021
Definitely the best quality in furniture! We are so happy and 100% satisfied with all we purchased from Ashley. Great customer service as well.
Whitnee Stebbins
Mar 30, 2021
I am EXTREMELY frustrated with Ashley Furniture. I ordered a couch online the beginning of January, they told me it would take 6-8 weeks to get here, it is now the end of March and they are telling me it won't be coming the end of April, 4 MONTHS LATER!!! I have had to call THEM for all communication to see when my couch will show up and I get a different answer every time. They have not once reached out to me to tell me it will be longer than expected. All I get is an email saying your new delivery date is X, but when that date comes, guess what? NO COUCH! This has happened 3 times now! Why is it so hard to get a couch I paid for to me?!***Note: This isn't a direct reflection on the store in El Paso, TX but Ashley Furniture as a whole.
Mike Y.
Mar 29, 2021
Update as of April 19th:So the Escalations Department for Ashley furniture emailed me once on March 31 and I describe the event that happened but after that email, no response from them and it’s really been three weeks since I heard from Escalation Department . It’s been a month and a half since they were supposed to issue my refund since they canceled the order..Whatever you do, please do not go to the store and spend your hard earned money there. Also, avoid EDDIE HERNANDEZ who is the salesman that scammed us out of our money.I’m was still waiting for my couches from November 18, 2020 and then the order was cancelled on March 8th with no explanation....No refund yet so I'll be filing fraud claim with my bank....
Jose Gomez
Mar 28, 2021
Very good service. Kenneth kropp was awesome
Jonathan Moss
Mar 28, 2021
Osvaldo was extremely helpful and nice , was thoughtful and was able to cater to our needs!🙏🏼
mirna cardona
Mar 28, 2021
Great customer service. Erin was took good care of us.
The good boys 77
Mar 27, 2021
Kenneth Krop has helped us in the past and even though he had about 5 families to work with during the time we went in ... he fit in our cash buy for couches quick and easy. I dont want to buy from Ashleys if hes not avaible to help. Always a pleasure working with Kenneth.Witnessing the way the other sales persons fight and bicker about how 1 person is a better a seller than the other was a bit upsetting. Especially hearing a sale rep state to one person "good luck with those teenagers" to another sales rep about an elderly couple she was about to assist. Maybe management should teach sales team how to keep their comments like that to them selves.
Moto Vate
Mar 24, 2021
Pretty nice place, greeted as soon as I walked it to when I left! Not much else to say but that it was a over easy experience!
Bertha Macias
Mar 24, 2021
Great place to buy furniture .
lidia carrizales
Mar 23, 2021
(Translated by Google) Very good experience buying in the store, the sellers very friendly and the waiting time for someone to serve you great. The quality of the furniture is great. It is my favorite furniture store, I recommend it 100%.(Original)Muy buena experiencia comprar en la tienda, los vendedores muy amables y el tiempo de espera para q alguien te atienda estupendo. La calidad de los muebles estupenda. Es mi mueblería preferida la recomiendo al 100%.
Kaylor Stern
Mar 23, 2021
Arturo was super helpful, fast and efficient when helping us. He knew exactly what pieces were where and made awesome recommendations. When we asked if he could move some pieces around to help us get the full picture, he quickly moved them and helped us make our dream space. Great deals going on and very friendly staff overall. Place was very clean and accommodating for child care needs (ex: changing tables, stroller space)
Karla Rios
Mar 22, 2021
Been calling for the last hour to schedule my delivery and no answer
Veronica Estrada
Mar 22, 2021
Great furniture and good customer service
Tony Garcia
Mar 21, 2021
Thank you Clyde ! Totally went out his way to make it a very stressful free experience!
samantha torres
Mar 21, 2021
We liked their prices but it took a while to get assistance. Once someone helped, they were helpful and friendly.
Morayma Aguayo
Mar 21, 2021
Am very disappointed with Ashley furniture store on airways street. It was my first time buying from this store. Sales person Alejandra was great at first, she gave us her card to call her if we needed anything, I bought my couches January 31 and didn't get them till March 12th . I tried getting of hold of Alejandra,she wouldn't return my calls. Delivery was expensive and they tore my couches while putting them in my house. I reported damage on that same day and they told me they would call me back within three business days and yet I haven't receive no phone call.this will be the last time I buy from Ashley's.
Tiff W
Mar 20, 2021
We had the pleasure of working with Victor today! Excellent customer service! He helped us furnish our new living room! Awesome experience, Clean store, Awesome selections!
luis manzano
Mar 19, 2021
Great experience, personnel very professional especially Jesus the person who helped us👍
Derek Alonzo
Mar 19, 2021
The service I received was excellent! I will definitely be back for any future I might need in the future.Jamie Krop helped us find exactly what we were looking for!We did not make it easy we were unsure about what we wanted at first and changed our minds a couple of times but he continued to help until we found what we wanted!
Lindsey hradek
Mar 18, 2021
Valdo was amazing and very patient. He helped us get the best price and was a very honest sales man. Would definitely recommend this place and will definitely come back in the future.
laura chavez
Mar 18, 2021
(Translated by Google) Excellent attention, detailed explanations of our purchase, orientation of the best options and above all beautiful furniture, very good treatment from the seller (Esteban Barron)(Original)Excelente atención, explicaciones detalladas de nuestra compra, orientación de las mejores opciones y sobre todo hermosos muebles, muy buen trato del vendedor(Esteban Barron)
Brimms
Mar 17, 2021
Chris was very professional and knowledgeable and we had a good shopping experience
Rebecca Jimenez
Mar 17, 2021
Service was great! Boris Padilla was able to help me find a beautiful bedroom set at a great price. He is very friendly and helpful.
NATALIA NOGUEIRA
Mar 17, 2021
(Translated by Google) Excellent service!!!(Original)Excelente servicio!!!
vanessa velasco
Mar 17, 2021
I went in and some one helped me right away ... Im a very picky person and the associate had patience and very respectful ... He made sure i didn't leave until I was happy with my furniture picking !!! Highly recommend ... Not just for customer service but for the quality of the furniture ! Its totally worth it . I highly recommend ...
Celina Stiles
Mar 17, 2021
We got a great deal, salesperson was a little pushy but we got what we wanted.
Ethem Yuksel
Mar 17, 2021
Prices and selection is good.customer service is kind . But they do not have item in stock.
Ben Ham
Mar 16, 2021
Salesman was FANTASTIC, not pushy at all and answered all the questions. Looking for new furniture for the entire house, will definitely be coming back.
Alexis Sarate
Mar 16, 2021
Great fast customer service. Polite salesmen. Louie did a great job assisting me with a furniture set for my son.
elizabeth Castillo
Mar 16, 2021
Great customer service! Got a love seat and sofa for a great price! I can’t wait to buy more furniture from them!
Rick May
Mar 15, 2021
Great Guys.. Made it fast and easy and all at a price I can work with. Ask for John or Frankie great guys !
Joanna Soto
Mar 15, 2021
Quick attention, informative and good customer service
daniel Mendoza
Mar 14, 2021
Was very happy with our purchase. Victor H. was very knowledgeable and helpful in our process of selecting our furniture. Looking forward to working with him again for any of our furniture needs in the future.
Eladio Caban
Mar 14, 2021
Excellent service. Kenneth was very polite and professional.
Yasmine Jacobs
Mar 14, 2021
Recanted good review! Because this store has terrible customer service after making a purchase. My order was promised to me in April after purchasing in March, then I got an update saying that it’s not coming until the end of May. In a few weeks. Now they are telling me it’s not coming until the end of June? They cannot give me a reason only that there is delays and that they cannot help me any further.To top it off, THEY DO NOT ANSWER THEIR PHONES!!
Delilah Spignardo
Mar 14, 2021
Very happy with the service I received from Arturo Cardona. Can't wait to get my couches delivered!
Alex Villalobos
Mar 14, 2021
Amazing experience! It was fast, the staff were very helpful, and they gave us a great deal. Won’t be shopping anywhere else.
Gizelle Alvarado
Mar 13, 2021
Watch out for financing through Acceptance Now at Ashley Furniture and for the fact that the early payment option was completely misrepresented. IF anyone is actually going to finance with that option, make sure you CALL Acceptance Now to ask them to take your FIRST payment out within the month of purchase so that you can actually make your early payment schedule on time. The rep at Ashley Furniture will NOT tell you that you have to call, they will say it's 3 interest fee payments with the first payments "conveniently" starting a month later so that you miss the window of paying within 3 months and then interest comes in. Don't end up paying the same in "interest" as the actual price of the furniture! Part of the pitch was that this was a credit building option, so buyer beware, sometimes it's better to just pay cash.
Cindy Pratt
Mar 13, 2021
Great customer service! My salesman Louie is very patient and knowledgeable! Ashley is my go to store for all my furniture needs! Highly recommend.
Oscar Knight
Mar 10, 2021
Chris was very friendly and very professional, gave us space to look at their selection of dressers, and at the same time made sure to let us know we hadn’t been forgotten! Very rare skill we have seen.We went in initially with the intent to buy a bedroom dresser, because of his great service we ended up buying almost the whole bedroom set lolDefinitely going back for my daughters bed !!!
ISIDRO BAQUERA JR
Mar 09, 2021
This furniture store changes prices on you. Beware.
Cecilia Garza
Mar 09, 2021
(Translated by Google) I liked that the vendors let you calmly see what you are looking for throughout the store. The seller helped me very kindly.(Original)Me gustó que los vendedores te dejan ver tranquilamente lo que andas buscando en toda la tienda. El vendedor me ayudó muy amablemente.
David Hipolito
Mar 07, 2021
Very good service, very patient.
april munoz
Mar 07, 2021
John Bridges was very helpful and very insightful to our needs.
Mario Reyes
Mar 06, 2021
Great experience at the store employee that helped me was very attentive and wasn’t pushy for me to purchase anything else answered all my questions and I was very satisfied with my purchase.
nomad090
Mar 06, 2021
We told the sale man, Efren, what we wanted he showed us some options we found the one we wanted. Did not push us gave us the options and finished up the sale quickly. Ashley's does cost more then a lot of other stores but the warranty and quality are very good.
Sal Solis
Mar 06, 2021
Extreme friendly and knowledgeable staff, ready to help their customers and fellow coworkers. My home will be furnished from this store. 10/10 will come back.
Gil D
Mar 06, 2021
Everything looked nice but I didn't find what I wanted
Carmen Gonzales
Mar 06, 2021
I love the furniture there we bought a dining table and 6 chairs over 10 years ago and we recently went to the store to buy a new mattress and to buy 6 new chairs for our 10 year old table which is still in good shape. So furniture is great quality furniture the issue I have is with the delivery it's taking forever to get all our chairs delivered.
Grisel Hernandez
Mar 05, 2021
I will definitely recommend this Store !!!! 😍The Furniture is amazing 🤩 and the Staff really friendly! 🎖🎖🎖🎖🎖
Jorge Valles
Mar 04, 2021
Worst customer service ever had! They will not even answer
Becca Zalez
Mar 04, 2021
No Bueno. ⚠️🚫⛔👎❌They're not honoring warranties at all.Do Not Buy.
Veronica Herrera
Mar 04, 2021
(Translated by Google) I am grateful to Ashley home for finding everything I need for my home at a good price, plus an extra% of each item. We had excellent service. God BLESS you always.(Original)Estoy agradecida con Ashley home por aver encontrado todo lo necesario para mi hogar a buen precio, mas aparte con un % extra de cada articulo. Tuvimos exelente servicio. Dios los BENDIGA siempre.
Cruisin333
Mar 03, 2021
Awesome. Helpful, nice staff. No problems at all with purchase and delivery. Highly recommend!
Kenny Heimer
Mar 03, 2021
I have bought multiple sets from this store. The store is set up so nice and the furniture is really good quality. 5 stars
Daniel Ortega
Mar 02, 2021
Great experience! Omar, the sales agent, was always friendly and accessible. Furniture wise, we loved the material and the quality.
Grissel Reyes
Mar 02, 2021
I purchased 2 beautiful end tables for my living room. Versatile, modern and attractive. And after comparing with other furniture stores, great price !I later went back for a most beautiful and extremely comfortable storage footbed and head bed and 2 night tables ! Again got great price and even discounts !The Salesman most helpful, friendly and respectful, never pushy !I highly recommend to consider Ashley Home Store for your furniture!
Omar Vasquez
Mar 01, 2021
Quality Went down. Have received 3 replacements for defective furniture and each one is worse than the previous one, They refuse to give me a refund and take the defective furniture back. We are just wasting time, and gas from the delivery crew when they keep sending them with what seems to be used thrift store furniture full of dust, dings, and scratches. Not to mention that my 3 month wait for a kingsize bed just turned into 6 months with an expected delivery date of May 10 when I purchased in November. I was a life long customer and all my homes were furnished with Ashley, but now Im better off shopping online or through a furniture outlet on Alameda.
J Grand
Mar 01, 2021
Horrible customer service, tried calling and all the numbers and extensions say that they are invalid.
Vanessa Ramirez
Feb 28, 2021
Great deals!!!! AWESOME Furniture!!!! Great customer service!!! My family and I always buy from Ashley HomeStore!!
Margarita Lopez
Feb 28, 2021
(Translated by Google) I am very satisfied(Original)estoy muy satisfecha
Renate Garcia
Feb 28, 2021
Great sales from Ruben. Only thing is I wish we can combine the Ashley sales prices with our earned military discount. I also wish that the items would not take such a long time to arrive.
Leonel Camacho
Feb 27, 2021
Kenneth was excellent. Very happy with the store. We are repeat customers. Can’t wait to receive our two leather recliners and leather sofa. We highly recommend you visit this store. Gracias!!!
Jesus “Pineapple” Pina
Feb 27, 2021
Jimmie was an extremely helpful person down to earth and very on point...knew what we needed and helped us get a better deal..thank you Jimmie for all your attention and help!
GodJihyo 5040
Feb 26, 2021
Really good place. The worker talk to me through everything and took his time to explain all the information. Has a really good selection of furniture. I definitely recommend it.
Aundria Locklyn
Feb 26, 2021
Erin was straight to the point and helped me price match my bed! Also the other associates customer service was on point! Excited for my new bed to arrive
Diana Flores
Feb 25, 2021
(Translated by Google) I love the store and the excellent cerbicio and the very good quality furniture(Original)Me encanta l tienda y el cerbicio excelente y los muebles de muy buena calidad
David Winningham
Feb 24, 2021
Awesome team of professionals! I didn't feel forced to buy anything and they had good ideas of both what I wanted, and what would fit and look good.
Bo H
Feb 23, 2021
Real professional n very friendly .. Thanks ed
Amy Zavithsanos
Feb 23, 2021
Great customer service; I was able to find exactly what I was looking for with zero unmet expectations.
Roberto Lopez
Feb 23, 2021
(Translated by Google) The best furniture that I have bought in that furniture store. Good quality and good durability(Original)Los mejores muebles que eh comprado en esa muebleria. Buena calidad y buena durabilidad
Julio Irizarry
Feb 21, 2021
Excellent service & attention to detail. Osvaldo was our service representative.
Perla Martinez
Feb 21, 2021
Danielle and Jesus were very helpful and knowledgeable about the sofas and mattress we bought.
Rita Flores
Feb 20, 2021
Lazaro Vega was knowledgeable and easy going. He made our shopping experience easy and provided excellent service. We'll be back!
Osvaldo Ordoñez
Feb 20, 2021
(Translated by Google) Excellent service Rafael mtz very attentive and helpful he helped us choose what we needed and with the credit a very clean store and very helpful I recommend them(Original)Exelente servicio Rafael mtz muy atento y servicial nos ayudo a escojer lo k necesitabamos y con el credito muy limpia tienda y muy serviciales se las recomiendo
Petir Thompson
Feb 18, 2021
Clean, professional, great staff, knowledgeable and good selection.
Alfonso Alvarez Jr.
Feb 17, 2021
Great customer service! After spending the day driving around town to see furniture, other stores quality doesn't even come close. Presidents’ Day sale was exactly what I needed! Ashley always had the best selection and many options to choose from! Your one stop shop!
Manuel Miramontes
Feb 16, 2021
Sales person trying to sell a 15,000 dollar bed, he said it was very good for my health because I have a kidney transplant. I told him I came in for a fireplace electric heater. He told me that I didn't care about my health. What is that!!!
Jesus Manuel Villa
Feb 16, 2021
I'm still waiting for my stuff, after 4 months.
Lawrence Threatt
Feb 16, 2021
So I will rate my experiences in 5 areas, professionalism, store appearance, furniture quality, pricing, and sales. I want to leave on a positive note so I’ll start with the area that I wasn’t satisfied with which was sales. The associate that greeted us when I entered didn’t seem interested in showing us the store when we said we was browsing the product. I actually seek assistant from another assistant that was extremely professional and informational about buying options. This was what changed my mind to make a purchase once this started to take place the original assistant came back and requested to make the sale. Which he said we was approved immediately, however even after been told there was no down payment due to holiday sale this assistant kept assisting on a payments. I understood a payment of the taxes at a minimum but they also want a deliver fee even the the “Ashley premium home delivery service” was price at zero in the contract. The second part of the sales that bothered me was as we was signing the contract and after the payment was processed immediately after signing the 10% cancellation charge we was told that delivery would probably be 8 weeks. This was something I think should of been discussed prior to any sell. Within all businesses all associates army equal. So to all buyers just self note on delivery time if you looking for something sooner then later. However we still opted to purchase because the pricing of the living room set was decent for the set and not over priced like a lot of the other stores we seen. Ashley didn’t seem to raise there prices on fur to just to make it seem as they was giving you a deal. The associates showed professionalism and knowledge about the products they was selling. They was able to answer question and show pieces based on what our criteria was. The furniture quality matched the prices and you was able to get a since of what would last and what was for decor. The store was very clean and had a lot of items to choice from which allowed us to really decided what to get. So I give my experience a 4 out of 5 Ashley home store was able supply me with what I was looking for.
Christian Manzano
Feb 16, 2021
Staff from this store are amazing especially the associate named Kenneth is very helpful and have a strong customer Service skills. More power to this team!
Miguel Caballero
Feb 16, 2021
Great service and prompt ordering. Will update once I receive my furniture as the delivery is in the 4-5 week range.
carl rogers
Feb 15, 2021
Excellent service, very knowledgeable consultants!
Angeluca Cangas
Feb 15, 2021
I am very disappointed with the service. We have been waiting 3 months for our purchase and we do not even get a courtesy call or email to give us any updates. We have to be calling our sales representative which keeps giving us false hope and extended delivery dates.
Sarah Harlass
Feb 15, 2021
We went in and stated we were looking for a sofa but would let someone know if we needed assistance. We had roughly 4-5 associates hover and hound us the first hour we were there. We had 1 gentlemen that came back to us several times stating his name and asked if we want to pay cash or finance, before we even picked something out. We continued to let them know we would ask for help if we needed it and then had 1 associate follow us around. We did have 1 associate that said “if you need help and a discount let me know” he ended up being the one that helped us find the best deal for the couch, not even the others that followed us around.
Jose Gonzalez
Feb 15, 2021
(Translated by Google) Excellent service from Omar, he explains everything perfectly and helps you find what you need, very professional 👍(Original)Excelente servicio por parte omar te explica todo ala perfección y te ayuda a que encuentres lo que necesitas muy profesional 👍
AMOS LONG
Feb 14, 2021
Great service
Ellie Choe
Feb 14, 2021
Stopped by to look at their selection of bedroom furniture. Although they have a great selection and prices I didn’t find what I was looking for but did walk off with a gorgeous floor lamp. Thanks to Luis Arreola for being so professional and helpful!.
Michael Mendoza
Feb 14, 2021
Prices are on the medium higher end and they really wont work with you on prices. I purchased some couches and they couldn't tell me by when I could expect them, its been a week and a half and still nothing. Also get ready to be asked by every associate if you need help while they follow you around but nobody will answer the phone if you call.
Sean Gehrke
Feb 14, 2021
Our salesperson was awesome and found us the best deal on our reclining couches. Very easy transaction and pleasant experience. Thank you
Mayra Miranda
Feb 14, 2021
Excellent customer service Lazaro Vega!
Norma Gomez
Feb 14, 2021
Jason Coufal thank you for all your help and patience. My first time in Ashley, great service and shopping experience
Jerome Johnson (Agent 21)
Feb 13, 2021
Friendly greeting upon entering, a staff ready to help. Mr JesusTrejo's help was great in helping us get the furniture we wanted. We will definitely return in the future!
Fabian de la Cueva
Feb 13, 2021
The salesman was very helpful and was able to get us what we wanted at a great price
Marcial Vasquez
Feb 12, 2021
Happy with the way we were treated by Mr. John salesman courteous,respectful personality felt no pressure at all we were just there to look around & ended up buying a nice sectional.
Jordan S
Feb 12, 2021
The salesman was very professional and was able to get us everything we wanted at a steep discount.
Louisa M
Feb 12, 2021
I've been furniture shopping for a while now and Ashley Homestore was my final stop before deciding on bedroom set. What made me decide to purchase here was the customer service. I was greeted when I walked in by Borris and he offered his assistance if I needed it and let me browse around peacefully. Victor was also very helpful and knowledgable in regards to the different mattess options. Many of the previous stores I've been to, I felt stalked my sales people that were always lurking around the corner, but not here. Borris was very friendly and helped me price out the set I ended up going with. They have a great selection, and I would definitely go back for any more of my furniture needs.
Michael Gonzalez
Feb 11, 2021
Great customer service. Walked in asked what was I looking for and pointed me. Straight to great couches! Very knowledgeable of coarse.
Christopher Holden
Feb 10, 2021
Good experience just wanted to get in and out was there less than an hour
Eddie Yepez
Feb 09, 2021
Do not waste your money here. They ain’t ever gonna give you your furniture and apparently their sales reps can’t take criticism. I told Kenneth Krop that his company was the worst I’ve dealt with and responded with “go ahead and go to the store. Good luck” “I don’t need to be treated like this, you are blocked” and refused to provide his managers name. Guys a joke, much like the company he works for!
Gracie W
Feb 08, 2021
The experience with this company has been the worst. The customer service was just poor. I ordered my Couches in November of 2020 it’s feb 2021 and still don’t have all the pieces in my home. When I finally received my parts of my couch I also receive a text saying I have to pick up within a couple days or they’re going to give my Couch to someone else... so they’re gonna have me wait 4+ months for my couch and then rush me to pick up? Finally I call and try to pick up my couches today, placed an appointment over the phone for today and just to show up and find out they’re not even open today. I don’t own a truck and have to pay to pick up my couch in sections so this hasn’t been easy. Finally speak to a manager, doesn’t even talk to me for 2 min and just goes and takes off 40$ off my order.. thanks manager. Those $40 saved this stress. I’ll never buy from here again and I hope this helps the next person reconsider!
Chris Luke
Feb 08, 2021
Purchase was quick which was great. Loaded up my bedframe at the loading doc and watched the warehouse employees drop the box for the headboard then again for the footboard. When I asked to inspect the items I was told I could not open the containers at the loading dock. Upon getting home and inspecting there was damage on both head and footboard. All I get from them is to call the national hot-line to start a multi week process. No offer of help from the store manager. Buyer beware.
Alejandra Silva
Feb 07, 2021
Very good service and sales!!
Luis Reveles
Feb 07, 2021
Victor gave us a great and professional service.Answered all of our questions and guided us to purchase the best product that full filled our needs.
Hector Lives
Feb 07, 2021
(Translated by Google) Everything was very good I was satisfied with what they offered me(Original)Todo estuvo muy bien quede satisfecho con lo que me ofrecieron
Bear Negishi
Feb 06, 2021
Very friendly customer service and there are many different kinds of furniture to test out!
Nadia B
Feb 05, 2021
I had originally ordered my bedroom set and wasn’t sure about ordering an extra night stand, so I didn’t. When I got my bedroom set I did want that additional night stand. I called the store and a nice sales associate named Nathan was able to order it over phone with zero hassle, he sent me a link to make payment for night stand. This was after another call saying I couldn't make payments over phone and after going to store and not being able to price match. Nathan did both in a 5 minute call. I wish all associates were trained same way so clients don’t have the run around
Karen Ditz
Feb 05, 2021
The entire staff here is really friendly, and provide great, efficient service. Kenneth Krop assisted me with my purchases and walked me through a very easy and trusting process!
Tanya McCrea
Feb 04, 2021
Found what I wanted! Fast process
Mayra Trevizo
Feb 03, 2021
Excelent Service
Aracely Caro
Jan 31, 2021
Good service
Carlos Tarin
Jan 30, 2021
Helpful salespeople who actually knew their products. Answered all of our questions and made the process really simple.
M Olives
Jan 29, 2021
Was very pleased with the customer service in the store. Erin Portillo was very helpful and super friendly. Will definitely go back to her when buying more furniture.
Guillermo Aguilar
Jan 28, 2021
(Translated by Google) Very friendly, perfect attention, the staff very helpful, very good merchandise(Original)Muy amables una atención perfecta.el personal muy serviciales.muy buena mercancia
Oscar Diaz
Jan 26, 2021
(Translated by Google) Efrén was very professional and helpful. He was able to show me what I needed and with patience. Also to avoid having to wait too long, he recommended some things to speed up the process.(Original)Efrén fue muy profesional y servicial. Fue capaz de mostrarme lo que necesitaba y con paciencia. También para no tener que esperar mucho me recomendó algunas cosas para apurar el proceso.
ERIC MUNOZ
Jan 25, 2021
My wife and I both had a wonderful experience at Ashley Home Furniture Store. The sales person who helped us (Chris) was polite and very informative as to the different qualities for the each couch recliner we saw in the end we found our perfect sofa recliner and are very happy with our purchase
Gonzalo Varillas
Jan 25, 2021
Please take time to read this. Although the furniture is nice, the customer service is FAR FROM BEING GOOD!! We went to buy a set of couches and a table, and to begin, the salesperson was in the very least professional manner. To begin with, his appearance. Half of his shirt untucked and not the most kind person. The salesman promised the furniture would arrive January 15th, nothing. We tried calling the salesman several times and he has never answered our calls. We go to the store and ask about it and we are told they’d arrive the 21st. It’s now the 24th and we still have nothing. There has been no effort in trying to communicate with us and we have to constantly be chasing them. I make you all aware, this is not the type of business you want to deal with.
Jesse Gonzalez
Jan 24, 2021
Customer service like No Other!Ralph helped my family select the perfect couch for our home. We look forward to making all our future rurniture purchases at Ashley's with Ralph.Thank you
Cynthia Johnson
Jan 23, 2021
My salesperson, Eddie, was very professional, not forceful like a lot of salespeople are. I told him what I was looking for & he showed me exactly what I wanted. From beginning to end, the complete transaction was very smooth.
Byron Davis
Jan 21, 2021
I went in looking for a new couch and there were quite a few that I was interested in and the salesman/manager took his time and was patient even after he began to write up my order and found "the one" and had to redo everything and find out availability. Yes I will definitely be returning there. Even though COVID is running rampant and making every a hassle, the service and patience was well worth the inconvenience.
Marisela Zavala
Jan 19, 2021
I had to change my review....The selection of furniture and quality is great, and the initial sale process smooth. But when it came to receiving the actual furniture it's been taking more than 2 months. We have been trying to contact anyone and we just keep getting the runaround, the phone #s that we called either they answer and then hang up you, or they just don't answer. Or they just tell me that my sales rep will contacting me and I'm still waiting. I want to cancel the order but now I have to pay a restocking fee, why when I haven't received anything, no callback, no update from anyone. I would suggest to shop somewhere else if you ever want to see the furniture in your home.
Jesus Delgado
Jan 19, 2021
Great customer service!. Got Great Deal!.
Lisa Becker
Jan 19, 2021
Overall everything at Ashley Home Store was nice. It was a little hard to have a private conversation regarding expenses and opinions on the furniture as a couple with the sales staff “hovering”. I would recommend that after answering any questions, they back off for a minute, and then follow up.
Joe Perez
Jan 18, 2021
Omar was very kind and patient with me even though I wasn’t looking to buy today. What I appreciated was his honesty and effort to help anyways and I decided to buy a new dining table for my parent.
Mario Gonzalez
Jan 17, 2021
Good service.
Luke Steele
Jan 17, 2021
Great deal at Ashley in El Paso!Esteban Barron worked with us for as long as it took doing everything he had to and we walked out happy shoppers!
Cynthia Arndt
Jan 17, 2021
We always have the best experience. We have bought a couch, dining set, bedroom set and a dresser. The quality of the furniture is excellent and the customer service is the best. Thank you for a great experience.
william valtierra
Jan 16, 2021
Very special thank you to Jimmy was there for us and we appreciate it thanks from Mr Faucet Fix plumbing repair company.
ANP Driving School
Jan 16, 2021
Thank you for the beautiful furnishings and accessories. I enjoy shopping Ashley's array of inventory
gino hijar
Jan 13, 2021
Great prices and great service
rizo david
Jan 11, 2021
(Translated by Google) Wide variety of good quality furniture, excellent service !!!!(Original)Gran variedad de muebles de buena calidad, exelente servicio !!!!
Eddie Yepez
Jan 10, 2021
The selection and quality of furniture is good.The initial sale process was smooth.When it came to getting the actual furniture. It took more than 4 months to receive it. I paid this in 90 days so the furniture was paid before even receiving.When asking what can be done to help the situation, I was told the sales rep Ken would speak to his supervisor and never got a response.Poor experience. Shop somewhere else.
Eduardo Soriano
Jan 10, 2021
Erin was really helpful, she find us exactly the living room we want as well as dinning and bedroom set and we got a really good discount. Thanks
BreAnna Mayorga
Jan 10, 2021
Valdo was a great help in getting us exactly what weve been wanting. Gave us a great deal and we were in and out of there in no time with our very FIRST SET of brand new couches! We couldn't be more excited!
James Robles
Jan 10, 2021
Excellent customer service, very knowledgeable and amicable associate.
Dylan Roberts
Jan 09, 2021
I was helped by a guy name victor at the Ashley home store on airway blvd and was delighted by his expertise on everything he was talking about concerning pricing, deals, mattress quality and personal experiences relevant to all my questions which made me feel safe and taken care of during the sale if I could rate this store and the service more than 5 stars I would!!
Shandricka Jackson
Jan 09, 2021
Top notch customer service!! From the moment I entered the store through the entire purchase. Thank you so much, Ashley HomeStore!!
Bianca Tarin
Jan 09, 2021
BEST SERVICE I’ve ever experienced!! The salesman and the financing assistant were so friendly and helpful. They truly did their best to make sure I walked out owning exactly what I wanted.
Melissa Lagunas
Jan 09, 2021
John tried really hard to help us with our purchases. An issue came up, and he helped resolve it. I would've preferred not to have had to deal with that to begin with, but we are satisfied, overall...Late edit.... 1.5 months after purchase and being billed...It's now January 9th. I am still waiting for a part for a couch that I bought in November. I was told there was nothing wrong with this electric couch, but this was not true. I was given the wrong mattress by warehouse that took about a week to arrive after calling and being told initially to "give it 90 days." The person that answers texts from website was rude and refused to let me speak to her supervisor. She refused to give me store phone number, telling me their phone was "not working"without even asking me what store I needed to talk to. Speaking to someone else about my complaint about her was ignored. I am EXTREMELY DISAPPOINTED WITH ASHLEY FURNITURE. In all my years doing business with them, I've never felt so unvalued and unappreciated as a customer.
Eva Sigala
Jan 08, 2021
I purchased a dinning set in store for $237 dollars MORE than it was online. Mark Smith the El Paso, Texas store manager has not been able to grant a price adjustment. Word of advice...CHECK THE PRICES ONLINE BEFORE YOU GO IN TO ANY ASHLEY HOMESTORE. I feel like a was ripped off.THANK YOU Ashley HomeStore for resolving this issue. A price adjustment was made and I was reimbursed the difference. I am so glad I get to shop at Ashley HomeStore in peace again. I LOVE their furniture and was worried I wouldn’t be able to shop there comfortably again. The only reason I won’t give a five star rating is that I faced some difficulty getting reimbursed for the price difference other than that customer service was great.
Becky Personett
Jan 07, 2021
How can I review something that you still have not delivered?
Cindy Candelaria
Jan 05, 2021
I had a wonderful experience at Ashley Home Store. I went there to purchase a tv stand and decided to browse and look at bedroom sets. I found an awesome set in the color and style I wanted at a very reasonable price and purchased it as well. I loved their huge selection. My salesman, Clyde Coufal, was so helpful, not a high pressure salesman at all. I would definitely shop at Ashley Home Store in the future and highly recommend them for all your furniture needs. Five star rating!
Jeremy Charo
Jan 05, 2021
Clean, inviting, and helpful.
Christopher D
Jan 04, 2021
The customer service and insurance are not all it's cracked up to be. My family and I bought a Sleeper sofa, It turned out to be uneven and for a whole year, we tried to get it replaced and or fixed the issue. The only thing they did was to send someone to check the mechanics, The issue wasn't resolved. Now, something in it broke and they still won't come to replace it.
Matthew Rivera
Jan 04, 2021
Very friendly staff.
Margie Valadez
Jan 02, 2021
The Ashley store was very clean and open. I could tell safety is a priority and this gave me a sense of ease while shopping. Clyde was a great help! He actually listened when we described what we were looking for, as well as, what we didn't want. Overall, it was a great experience and we would shop at our local Ashley store again!Update:The coffee table we purchased ended up having stripped screws and caused the table top to fall off whenever we use it. I have now been trying to get a service tech out to fix this warranty item for the past three months! I have spoken to, at least, five different people in customer service. They tell me that they are updating my request and I should receive a call in a couple of days but I never do. I am definitely disappointed by this service. Having a warranty means nothing if you can't get the item fixed!
Josh Ruiz
Jan 02, 2021
Great customer service and was able to get a great deal on a dining set thanks to Nora!
Alfonso Salvador
Jan 02, 2021
Great service with good prices. I would definitely visit again.
Theresa Elias
Jan 01, 2021
Great and fast service. Our salesman Jimmy K. is very friendly and professional. Great and beautiful furniture.
Nick Sanchez
Jan 01, 2021
Great selection and awesome customer service! Staff was very friendly and helpful but still gave us our space to look around and talk to each other with out anyone following us around or pressuring us
Marilu Pacheco
Dec 31, 2020
Received great customer service from George H. He was helpful, pleasant, and made things work for our budget. I have high expectations for the furniture and will review after I received our 2 bedroom sets.
Kareem F. (Kid)
Dec 29, 2020
If you want to pay 500-1000 plus for furniture and wait 6 months potentially even longer then you’ve come to the right spot. I purchase a bedroom set on 9/14 and we are now in mid part of December. When back in November I was told everything will be here in 2 weeks which is now and the nerve to tell me to the mid part of January. That is unacceptable and no free delivery or installation will compensate for time you will wait, they quick take your money the same day but take their sweet time getting your furniture. Oh yeah the lack of communication in regards to my furniture was one of my biggest frustration. If I didn’t go there, I wouldn’t know anything about these continuous delays, as soon as it gets push back I should be notified. You are better off buying any furniture you want from amazon because you are more than likely to get it faster, I shouldn’t have to wait six months for something I over paid for. COVID-19 is no excuse for this behavior anymore, there’s no form of overall experience. One month that’s fine but two, three maybe 6 is pushing. Make something to compensate customers who wait so long. Won’t buy here again*update*I forgot to mention during the dispute the day of and there was nothing they could do to compensate for the delay, they offer me a $50 credit.... $50!!!! Like are you serious? I was ready to flip, because what is $50 to something I spent $1300 on and have been waiting since September? I’m not expecting to get the furniture to be free no because this is a business but screw your business if you think $50 is worth 6 months and matches up to $1300. I’m glad I canceled my order cause if you think all that is worth it then go ahead but they think you money is worth what it’s worth.
Juan Schuyler
Dec 22, 2020
(Translated by Google) lousy service 😡(Original)Pésimo servicio 😡
ismael zamora
Dec 21, 2020
(Translated by Google) Very good service(Original)Muy buen servicio
Doris Vargas
Dec 21, 2020
We had a very nice shopping experience with Efren Herrera today. The items in the store were well grouped and we found quickly what we liked. Efren was very helpful and made our decision easy. Highly recommend this particular Ashley Furniture store.
D PT
Dec 19, 2020
Love the furniture here! And the Acceptance program is a genius idea! The customer service is amazing , and transaction was pretty fast. I just wish the delivery was faster waiting 4 weeks :/
José Jesús Moreno
Dec 19, 2020
(Translated by Google) A clean and organized furniture store. An excellent service and easy to clear doubts. Good discounts and promotions. Attentive Thank you !!(Original)Una mueblería limpia y organizada . Un servicio excelente y fácil de despejar dudas . Buenos descuentos y promociones . Atentos . Gracias !!
Justin Luna
Dec 17, 2020
I ordered a sectional on 11/09/20. I was told that due to Covid, the furniture would not be delivered until 12/17/20 (Today). I made it clear to the salesman that it was fine as long as i had the furniture before Christmas. I made arrangements for the delivery date, and sold my old furniture so i could have space for the new furniture coming. Never got a call for delivery confirmation, so i decided to call in and see what time my furniture would be delivered. It was an answering service that advised me to text them (i shouldn't have to for customer service). I was advised that now my furniture would take another MONTH to be delivered due to "manufacturing delays" . I was not ever notified of the delay, and will now have to most likely spend the holidays with no furniture in my house!!!! I went into the store because they would not cancel my order online or over the phone only to be told that because my wife was on the contract, she had to also be present to cancel the order. This has now not only left us without furniture for the holidays, but we have now had to both take time off of work to cancel our order. This company obviously does not value its customers, so why supprt them? I will take my $4100 elsewhere
Adam
Dec 16, 2020
The sales personel were not pushy and help us weigh out our options and prices. They help us pick out what was right for us. Awesome Job.Update so Loraine customer service was being rude on the phone concerning the promised date of delivery by another member of the staff. Still waiting for manager to call back for confirmation. Jury is still out....hmmm review might get worse we will see.
Laura Ramirez
Dec 15, 2020
(Translated by Google) We liked the service. I have been a customer for 5 years. I recommend the quality of the furniture. And the wooden roof structure makes us attractive.(Original)Nos gustó el servicio. Soy cliente desde hace 5 años. Recomiendo la calidad de los muebles. Y la estructura del techo de madera se nos hace atractiva.
Javier A Valles
Dec 14, 2020
I just want to say thank you to Tyler for helping me get the living room set for my parents for x-mas
Jimmy Martinez
Dec 12, 2020
Awesome customer service, Mr Trey has taken care of all my furniture needs all 3 times I've been at the EL PASO store.
Gabriel Munoz
Dec 12, 2020
Hi my name is Gabriel.My wife and I ( Rebecca )had an extraordinary, vibrant experience at Ashley’s Home Furniture. Mario Cordova our sales person was extremely helpful and was very knowledgeable and not to mention his great sense of humor. We will certainly tell others about our experience at Ashley’s.
Jaime Chacon
Dec 12, 2020
I’m a returning customer and Im always pleased with my purchases. Their quality of furniture is unmatched. Victor provided excellent customer service. He is attentive and knowledgeable. Will be returning for future purchases.
Erika Ballesteros
Dec 11, 2020
George Hermosillo was my sales person and let me just say, won't be making business with him again. People should be up front and honest. Don't lie just to make a sale.
Efren Valadez
Dec 09, 2020
Very good service and good prices.
Iris Escalona
Dec 07, 2020
Always good customer service. Good prices.Dealt with Jesus over phone. He was beyond awesome in helping me with my order. This store has been my go-to for many years.
Larry Tellez
Dec 07, 2020
Found what we needed at reasonable prices, service was good only thing is that it's a showroom and it'll take 3-4 week's to receive your purchase.
Lorenzo Avendaño
Dec 07, 2020
Everyone was very kind and if you have no credit o bad credit they will work with you and help you get what you want
Ross Layumas
Dec 07, 2020
Good friendly service when you come in the store. All my questions were answered sufficiently and there was a lot of assistance in choosing items of the same color palette.
Jose Luis Ibave
Dec 06, 2020
Everything went real good..I found the items I was looking for and in three dsys I will pick thrm up at the store. Five stars
Hayley Fava
Dec 05, 2020
Lazaro was a huge help when looking for our bedroom furniture. Excellent customer service
linda padilla
Dec 05, 2020
TERRIBLE customer service ordered furniture back in July and still no delivery. No scheduling is even available. Call store store tells me contact customer service. We call customer service they tell us to contact store. We inquire about canceling and getting refund we get run around.
M. Maske
Dec 03, 2020
Worst customer service ever. I cannot get anyone to answer the phone and the one person that was suppose to help me does not return my texts or even bothers to followup. I guess if you are not spending a lot of money you are insignificant to them. I will never shop at the EL Paso location again!!
Jesse Estrada
Dec 02, 2020
Selection good, fast service, and great prices, oh and let’s not forget the salesman.. A+++++
omar cantu
Dec 02, 2020
I walked through the front door and received greetings from several sales personel, was asked what I was looking for I replied and was taken to look at the furniture I asked for. I'm satisfied with the service I received and found the love seat recliner I wanted, thank you Guillermo Sifuentes, sales💯
Tina
Dec 02, 2020
Very nice, miss patricia was very patient and super nice she helped us a lot.
Jasmine Hernandez
Dec 01, 2020
Horrible customer service. They will not call to let you know your furniture will be taking longer then the original date and they also will not contact you when your furniture is at the store. I have requested for the manager several times and I always get the run around. They take my information as if the manager will call back and still have not heard from any manager.
Veronica Chavez
Nov 30, 2020
Chris was efficient and knowledgeable. Our visit was quick and easy we got what we wanted ! Thank you Chris !
Hector Vasquez
Nov 30, 2020
We always look for the place that is going to give us great customer service and we had exceptional service at Ashley Furniture Store. Our sales man was knowledgeable and very friendly . If you need any new furniture visit Ashley and ask for Arturo.
Thalia Garay
Nov 30, 2020
Staff was extremely helpful and patient. It was my first time buying furniture, and now I won’t go anywhere else.
Ivan Regalado
Nov 29, 2020
Good, friendly customer service. I got exactly what I wanted and they helped me out with a payment plan. I’ll be going back soon for more!
Arlette Armendariz
Nov 28, 2020
John helped us with everything we needed. He was excellent, he checked on us a few times during our trip but also gave us our space which is always needed when making big investments. He was super knowledgeable and made us feel good with our purchase.
Alejandro Vazquez
Nov 28, 2020
(Translated by Google) Excellent quality and awesome selection of furniture worth every penny !. I will definitely take this furniture store into consideration on my next purchase. I love the attention and the offered warranty it is amazing!I will definitely consider this furniture store in my next purchase. I love the care and warranty provided, it's amazing! Excellent quality and an incredible selection of furniture worth every penny.(Original)Excellent quality and awesome selection of furniture worth every penny!. I will definitely take this furniture store into consideration on my next purchase. I love the attention and the offered warranty it is amazing!Definitivamente tomaré en consideración esta tienda de muebles en mi próxima compra. Me encanta la atención y la garantía ofrecida, ¡es increíble! Excelente calidad y una increíble selección de muebles que valen cada centavo.
joseph de la cruz
Nov 28, 2020
Great environment and employees of course making sure on wearing masks due to COVID. Very nice and great customer service.
Sid Rodriguez
Nov 28, 2020
Friendly staff and great quality furniture.
Deborah Chavez
Nov 27, 2020
I purchased a bedroom set months ago. The wrong bed set was sent to my house twice. Finally when I got the right bed delivered it is missing pieces. Delivery men didn’t even say what pieces were missing or when they’d come back to finish putting the bed together. Customer service does not respond. It has been nothing but a hassle doing business with Ashley Furniture.11/27(two weeks later):I'm really frustrated with everything that's gone wrong with my purchase from the wrong bed getting delivered... pieces missing once it finally was delivered... a broken adjustable frame being delivered and now I have to wait even longer for a technician to come check out the frame.
augusto morales
Nov 27, 2020
I'm don't usually review my experiences but I felt like this visit to Ashley Homestore needed one. My wife and I had a great experience with our "salesman" George Hermosillo. He gave us all his attention even during a busy black friday week. If you're looking for an easy, laid back, no pressure person to help you out at Ashley, look for George. You won't regret it! Thanks again George!
Gil Rodriguez
Nov 26, 2020
April was very helpful, wasn't pushy and answered all questions. She helped us find exactly what we were looking for. We got a great price, and service. Tremendous inventory and salesperson was knowledgeable. I would highly recommend Ashley Furniture.
Frank Mendez
Nov 26, 2020
Danielle was an amazing sales representative. She was able to understand that we had a budget and she helped meet that goal. Thank you Danielle!
Harold Lee Worsham
Nov 25, 2020
Upon entering the business, I encountered very professional and competent sales people in John Bridges and Jaime Krop who toke great pride in what they do with showing Us quality furniture items. Extremely honest and straight forward with the information they provided especially with the Estimated Delivery Time of Our purchase(s). Both gentleman looked out for our better interest, financially. I would definitely recommend these gentlemen and Ashley HomeStore to my family, friends and associates.
Kendra Rosales
Nov 25, 2020
A HUGE shoutout to Chris, our sales associate!! He was friendly, knowledgeable, and helpful. We love that he was considerate of our space and gave us time to peruse without feeling pressured in any way. We had a great shopping experience, as everyone maintained the recommended social distancing guidelines and the store was well kept and very clean! Thank you to Chris for helping us purchase two living room sets for our new home! We will definitely be back for our office and master bedroom at a later date!
Eduardo Valadez
Nov 25, 2020
Overall good experience. Just find it weird they do not honor financing as stated on their website. Website clearly says 12 months for the product I was looking at the price I purchased at and they said only 6 months was available.
Stan Man
Nov 25, 2020
We saw a sofa sleeper online and went to the store to check it out. George was our salesperson. He was very professional and showed us the sofa we were looking at right away. He answered all of our financining and delivery questions. Be sure to ask for George when get there. You will be a very satisfied customer like us.
Jorge Garcia
Nov 24, 2020
If you are shopping for high quality furniture I recommend you stop at Ashley furniture first then compare prices. No one will come close to matching Ashley furnitures prices I did my homework And probably visited at least 7 different furniture stores throughout El Paso . I went to the one in Airway Blvd. ask for Efren Herrera he was able to give us some amazing deals you won’t be disappointed.Another thing we liked was that Efren gave us our space( he wasn’t hounding us)he was very accessible when we had any questions.I give them 5 star rating well deserved(in my opinion they deserve higher but the rating scale only goes to 5)
Jesus Dominguez
Nov 23, 2020
There are not enough words to thank Omar Gonzalez for his help and expertise. Man! I felt like real customer service is real again. Do you need furniture? Please stop by and ask for Omar!!
Jaquelyn Ahumada
Nov 22, 2020
Beautiful furniture big selection. Hugo was great and provided great customer service.
Steve Vicencio
Nov 22, 2020
Great customer service with quality furniture.
Andrea Urbina
Nov 21, 2020
Do not purchase furniture here if they do not have it in stock. I purchased a sectional and rug here back in May and have still not received the entire order. We are in November, and I am STILL missing two pieces from this order.Communication about delivery has been AWFUL. At first, I was told my order would arrive between 6-8 weeks. Since then, it has changed almost daily, and I received emails and texts with incorrect dates. I have called customer service countless times only to be given the runaround and told that the date changes every day. Now I'm not set to receive my full order till January? I understand that we are in the middle of a pandemic, but you would expect customer service to update you on your order status and include why you will not be receiving your order. Absolutely terrible experience shopping here. I recommend going elsewhere for your furniture needs.UPDATE 11/21/20- I emailed the feedback account as requested below and never got an answer. Please don’t just try to save face on the internet and claim to fix it immediately if you’re not going to do so. Your customer service employees need to be trained on how to handle these situations. You have only made this situation worse.
Martha Carrillo
Nov 19, 2020
Beautiful furnishings!
Erica Owens
Nov 19, 2020
Ordered a $4500 bedroom set In October. When it was delivered a week later, as promised, they packed two of the same side legs for the headboard. Delivery men said it would take 2 days for it to be fixed if they took the entire headboard back with them, but we are now almost in December.Every week for the past month I have received a phone call about a new delivery date for the headboard. Every day on THE DAY OF “delivery” I get the new phone call from Ashley’s canceling and asking to reschedule. (Sometimes twice a week). When asking the store to fix this, the employees and manager both lied saying the delivery date for the headboard “had always been the 25th”.We brought up a discount, and instead of working with us, the manager was quick to suggest that they come pick up the rest of the bedroom set and refunding everything instead.Having to miss work weekly for these “delivery dates” and trying to get ahold of someone that is willing to listen has been impossible.We have ordered from two different Ashley’s Furniture stores in different states, but El Paso Ashley’s furniture has been a nothing but a nightmare to work with.
Sage
Nov 17, 2020
Easy & great service!!
Virginia Ortiz
Nov 16, 2020
(Translated by Google) A few days ago I went to the furniture store just for a nightstand for a bedroom that I already have, I love that they continue to handle the same models, it already gives us the opportunity to buy something else, I also bought a complete bedroom that I already needed, I thank Miguel , who was the one who attended me and offered me a very good special.(Original)Hace unos dias fui a la muebleria solo por un nigthstand para una recamara que ya tengo, me encanta que siguen manejando los mismos modelos, ya nos da la oportunidad de comprar algo mas, tambien compre una recamara completa que ya necesitaba, le ageadezco a Miguel, quien fue quien me atendio y me ofrecio una muy buena especial.
Steven Taylor
Nov 16, 2020
Went to look at couches, ended up buying a couch and a new bed. Very knowledgeable sales staff. They worked with us to find the perfect furniture within our budget.
David 26
Nov 16, 2020
(Translated by Google) VERY GOOD SERVICE IN CUSTOMER SERVICE, AND INFORMATION 100% RECOMMENDED😉(Original)MUY BUEN SERVICIO EN ATENCION AL CLIENTE, E INFORMACION 100% RECOMENDADOS😉
Fernie j Hernandez
Nov 16, 2020
Patricia was very helpful in getting us the best deal possible, process was smooth and quick. Store was clean and sanitized and not crowded.
M Rivera
Nov 16, 2020
Store is kept nice and clean. All the employees are wearing their PPE. Also they are having a great Black Friday sale.
Mary Jean
Nov 15, 2020
Excellent Service, Ruben thank you very much for your assistance and for been patient with me.
Monica Avila
Nov 14, 2020
(Translated by Google) Excellent service 😊 thank you very much for the help 😊(Original)Excelente servicio 😊 muchas gracias por la ayuda 😊
Karla Sosa
Nov 14, 2020
Thank you Trey you give us a good deal, We’ll definitely coming back
rosario reyes
Nov 12, 2020
ZERO ZERO STARS!!!Terrible service like any other retail store they trear you right before the purchase after giving them your money they dont care about you.Been waiting 5 months for my furniture and everytime I call it tells me 2 more months.If I could give you zero stars I would.
Tatiana S
Nov 12, 2020
Only issue I have is the service after purchase. I been waiting for my furniture for months and still waiting, totally understand they have no control over when it gets there due to Covid but I been having to go to the store for updates because nobody calls me for updates and you have to call Ashely itself cause there is no direct number provided. My salesman Ralph was great at first but last time I went to the store for an update he was very intimidating and questioned me if I bought anyfurniture when I went because he wasn't there. Not cool, I literally told him I just came for an update. Like this place but salesman can improve.
Ivan Gardea
Nov 12, 2020
Excellent service
daniel provencio
Nov 11, 2020
Great experience shopping at AshleyGood quality furniture, lots of choices , good named brands
colleen williams
Nov 11, 2020
I'm in El Paso for work and stopped in to browse. Boris my salesperson was so helpful. He helped me find a bedroom suite and have it delivered to my home 1000 miles away
roberto ramirez
Nov 11, 2020
The service was great good customer service
Maureen St.almond
Nov 11, 2020
The showroom, furniture and accessories are beautiful. The sales personnel work with you to give you the best discount possible. I highly recommend Ashley.
Antonio Armendariz
Nov 11, 2020
(Translated by Google) Very good store and has beautiful furniture and they serve you very well 😁(Original)Muy buena tienda y tiene bonitos muebles y te atienden muy bien 😁
Joy
Nov 10, 2020
Amazing experience. Nathan Martinez provided a great customer service. Place was very welcoming and staff are friendly. They have great furniture selections.
Elizabeth Rico
Nov 10, 2020
I have made most of my home furniture purchases at Ashley. I enjoy their selection and their large show room. One thing I would change is that as soon as you walk in you are greeted by a salesperson who asks you what you're looking for and insists on following you around. I prefer to browse on my own then reach out to a salesperson only if I have a question or am ready to check out.
Cristel Baloaloa
Nov 10, 2020
Great customer service and great selections. Nathan Martinez did an amazing job providing a good customer service and assisting in looking for the perfect furniture I had in mind. Would recommend Ashley furniture to everyone.
alicia loya
Nov 04, 2020
(Translated by Google) I really like its furniture and it has a lot of assortment and good quality(Original)Me gustan mucho sus muebles y tiene mucho surtido y buena calidad
EliZabeTh YoRk
Nov 02, 2020
Went to Ashley today to buy furniture for my den. I appreciated how clean the store was!! Thank you Victor for all your help!! Will definitely return for my bedroom set!!!!
Kelsey Sanchez
Nov 02, 2020
If you ever visit Ashley Furniture in EL Paso, go to John Bridges! He is an amazing salesman, and got us a section we loves for an awesome price!
Steven Ramirez Bennett
Nov 01, 2020
Alejandra was amazing! She was very knowledgeable on the products and made us feel very welcomed! Definitely recommend her and the staffs great customer service!
Yessica Bustillos
Oct 31, 2020
(Translated by Google) Great deals and exceptional service. Louie, thank you for answering all my questions. Recommended 100%(Original)Exelentes ofertas y el servicio excepcional. Louie, gracias por responder todas mis preguntas. Recomendado 100%
Suzy Morrison
Oct 31, 2020
Ordered a desk and a bookshelf in June, it’s almost November and the desk still has not arrived. After waiting 2 months for delivery of my bookshelf, it finally arrived and was damaged. I had to call customer service to send a new shelf which they do not come back to install. Do not recommend them at all and the delivery/set up is not worth the ridiculous price they charge.The store will not update you on the status and you must call the customer service line to get any information. They have a text service that kept me updated with false delivery dates at the beginning, but that stopped after the first month.All in all, I am extremely frustrated with their “customer service.”
Maribel Hernandez
Oct 29, 2020
Danielle was very kind, and patient in helping us find a dining table and matching chairs. Will definitely return in the future.
Earth to Monica
Oct 28, 2020
They don’t give or send any type of updates on orders. Every time we call for an update on our furniture, the hold is almost an hour. On top of the wait, they keep giving us different days every time we call. Pushing the arrival date back every time. Last week half of our order was here, they even told my husband he could pick up the pieces and today only one piece is in according to them. Extremely frustrating and inadequate costumer service.
Aida Aguilar
Oct 28, 2020
I always find what I need and what I want.Friendly staff, always helpful, they give you your space for you to walk around and enjoy everything that they have. I am always satisfied with my purchases.Thank you😊
Giezi Blanco
Oct 28, 2020
Walked in and was greeted immediately and given a tour of the sectionals( we asked to see some). The associate that helped us was Trey and he was very knowledgable on the products he showed us and was extremely helpful in guiding us in the right direction. 10/10 would visit again.
Allie Hausman
Oct 28, 2020
Loved that they took their time & wanted to double check everything with me to make sure I was truly in love with what I was purchasing.Even took time pulling different pillows & rugs with couches to see what I could turn my living room into if I got bored with my choice of so much gray!
Claudia Chavez
Oct 27, 2020
Great costumer service. merchandise took a long time come but we were kept in the loop. I’d shop here again.
Marcos Carrasco
Oct 26, 2020
Great customer service. Irvin was very knowledgeable and patient.
Yesenia Imai
Oct 24, 2020
I had ordered a table and chairs in store and had the hardest time getting ahold of someone when it came to delivery set up. When I finally decided to just go to pick up my table the box was damaged and they had to open the box and check that the table was fine. Then the workers told me the screws to assemble the table should be in the plastic wrapping and it wasn't. So I drive back and they give me screws TOO SMALL and now I Have to go back again. Very unprofessional
Ada Perez
Oct 24, 2020
Terrible customer service. Everytime I called to find out when my furniture would be coming in they would delay two more weeks. I waited almost three months and I was told yet again that my furniture was delayed ANOTHER two weeks. The store had poor communication when it came to letting me know the status of my order. I was lost, confused and very upset that I didn’t know when my furniture would be coming in. Very disappointed, I got tired of waiting and decided to cancel my order.
Natalie Meco
Oct 23, 2020
Horrible customer service, the furniture is cheaply made and overpriced. Go anywhere else but here!!! Got my bedroom furniture home and as soon as I unpacked it, it was broken and chipped the paint was literally coming off off it. Looks like wood but it’s some fake material that is extremely flimsy. Your better off getting furniture from Walmart. Cuz that’s exactly the quality you’ll be getting minus the high prices.
Trish Garrett
Oct 23, 2020
Boris was super patient and allowed me to look around without being overbearing or stalking me like most salesmen, I appreciated that and bought a beautiful new dining set from him.
Manuel Pinon
Oct 22, 2020
Great Customer service!! Chris Sierra went above and beyond to make sure that we had a great experience while we were there. Made sure we were comfortable while we were there. Did everything to make sure we were comfortable with our purchase. And offered to help us with any questions or needs down the line. We will definitely be back.
Jasmin Chavez
Oct 21, 2020
Impossible to get a hold of someone, this is the second attempt to get my bedset delivered and it’s wrong. Very unhappy and unprofessional if their own delivery crew can’t get a hold of their own office to correct the issue.
Janell Sosa
Oct 21, 2020
I went into Ashley HomeStore to purchase a livingroom and dinette set. Trey, approached me and was very professional and allowed me to browse without feeling overwhelmed. He also was helpful and allowed me to change my mind with no qualms about having to get multiple sku's. Unfortunately, due to Covid my furniture won't arrive for 6-8 weeks, but I was told that up front and again when I made finalized my purchase. Overall my experience was very pleasant and I would definitely recommend it to everyone!
Rosa Gardea
Oct 20, 2020
Please make sure you have time to spare. It will take 6-8 months to get your furniture!😕 not very honest place!
Nayareth Stressman
Oct 18, 2020
Kenneth was very personable! Straight to the point and is extremely helpful! Thank you again. Will be back for our bedroom set
Michelle Delira
Oct 18, 2020
I was very thankful and appreciative to be treated very professional. Ruben the salesman made it easy and helpful to my needs. I look forward to conducting future business with Ashley furniture store. Thank you.
bertha wilcoxson
Oct 17, 2020
Chris was very helpful, he made sure i found what i needed and had great recommendations.
Nancy Milian
Oct 16, 2020
Great service and price! I definitely recommend.
david ortiz
Oct 14, 2020
Worst customer service every time I call is a 17 to 20 mim. wait time and their delivery dep. Is a mess, I have ordered furniture 2 months ago and I have not receive a simple tv standThis is unacceptable
Lucia Silvas
Oct 13, 2020
Very pleasant gentleman very knowledgeable on item I was interested in purchasing
Jesse Bussinger
Oct 13, 2020
very nice informative employees. very easy to find exactly what we where wanting at a very good price. would definitely recommend to anyone looking for furniture.
Hilda Batres
Oct 12, 2020
Very, very Disappointed! Worst customer service ever! Ordered 2 sofas just a week apart from each other in June. I then started getting messages of different arrival and delivery dates. Contacted customer service to inquire about the dates they would be rude or transfer me or hung up. I tried cancelling and they told me I would still get charged 10% per order. My first order got here late September second Order is still not here and wont be here until Thanksgiving; tentatively. I tried speaking to manager with over the CSA rep And I was told, I couldn't, said she would send email to manager and hung up. Just today I spoke to 5 different reps got hung up twice. I called corporate and got transferred to customer service que. All tell me my item is in back order but when I purchased it was available in stock. . How does that even make sense my items are not made yet. If I could I would give Ashley Home Store and their Customer Service Agents a 0/5.
jose rodriguez
Oct 12, 2020
Friendly sales people credit application was approved quickly large variety of furniture available at the store
Rosa Leyva
Oct 12, 2020
Louie was trustworthy and easy to work with. He moved furniture around to simulate my home. He was also considerate of my time and expedited paperwork in a timely manner. I appreciated his knowledge and input. Thank you.
Mr Rawls
Oct 11, 2020
Excellent service and selections. I was glad to have visited the store with my family. We left satisfied and will be happy to return in the future.
Nathaniel Rodriguez
Oct 08, 2020
Chris was great. Went out of his way to help us find bedroom sets for my kids.
Ana Martinez
Oct 07, 2020
Furniture quality was great and service was quick and efficient!
CA Stardust
Oct 07, 2020
Very poorly made furniture.
edna gurrola
Oct 06, 2020
I bought a bedroom set, I understand that because of covid there's not a sure date when my furniture is going to arrive, but the least you can do is make it easy for customers to get an update on where the furniture is or when is it coming, I tried online chat to ask when the rest of my furniture was going to arrive, but I was being sent to one person to another and in every change of person, they took their time to answer, gave me no response I've tried calling the store where I bought the bedroom, nobody answers and the calls keep on dropping or they hang up, very frustrating. Bad customer service, it seems that they only care that you purchase something from them, after that they don't care about you or you're questions.
JACKIE MARTIN
Oct 05, 2020
I was impressed with store associate Louie Arreola. From the Airway Blvd stret in El Paso, Texas..He was very professional and took time to explain the product. He immediately offered the 5 year protection plan and explained it thoroughly in which I very much liked . The store is open and inviting. I liked the motiff set up in it and ESPECIALLY The ATTENTIVENESS of the employees. I was given a good price for the living room set. I have opted to give them a 4.5 star because the 2 things that need tidying up.and more detail to be inviting for sale arethe children's area andthe clearance center area itRather than that it was a good experience and with high quality furniture.
Ivan Quiz
Oct 03, 2020
Absolutely great customer service! Louie was very helpful and assisted us in getting the perfect couch!
Julian Lopez
Oct 01, 2020
The furniture isn’t the issue, it’s the horrible customer service! The absolute worst ! Customer service!!!!!!!!!!!!!! I do not recommend. Other furniture stores carry Ashley products i would say buy with another company but avoid the Ashley store completely!
Chrissy Luna
Sep 29, 2020
Not much selection, but friendly staff
Andrew Alvarez
Sep 28, 2020
Awesome customer service. Great furniture and you can’t beat that 60mos. Financing . I also went all out and got a tempur pedic mattress ,which I highly recommend ,and even that can also be financed for 60mos With no interest ; better than most other mattress stores. Do your self a favor and drop in if your looking furniture and your whole experience will be a great one
Alexandria Figueroa
Sep 28, 2020
Everyone at Ashley was great and Kenneth was super helpful in our process! We would definitely go back next time we need furniture.
Amber Gamiochipi
Sep 28, 2020
Great store, really helpful. Would recommend to anyone.
George Avila
Sep 27, 2020
Great service. Got me approved for a beautiful sofa. Staff was very friendly and attentive.
alex robles
Sep 27, 2020
Worst experience ever. Purchased living room/couches in May; delivered in September!! Nothing but lies, lies, and lies from them. Its impossible to speak to a manager and customer service representatives are rude. Never purchasing from them again.
B. D
Sep 27, 2020
Excellent customer service!
k dijo
Sep 22, 2020
This is the best place to get furniture in El Paso. Great staff and good prices. I want to thank Nora for helping us out with the purchase of our dinning set.
Yadira Lazalde
Sep 22, 2020
(Translated by Google) The service that Mario provides is of excellent quality. Excellent atention(Original)El servicio que Mario brinda es de excelente calidad. Muy buena atención
Barbra Valdivieso
Sep 22, 2020
Alejandra delivered great service and was very knowledgeable and patient with our decision making. I recommend Ashley store to anyone.
Hector Esparza
Sep 20, 2020
Went Saturday night to buy a bedroom set for our daughter and ask for our usual salesman, Boris. After he was paged he greeted us along with an other new salesman that was shadowing our salesman. My wife n daughter went around the store n found a bedroom set. Boris took care of all the details, we got 20% off n 36 months 0% interest financing. Boris did let us know that because of the Covid19 issue, the dresser did not have an exact delivery date. We were very pleased with our purchase and our salesman’s time n efforts.
Victor Lim
Sep 20, 2020
Love the setting and atmosphere in the shop , friendly staff. Great selection. And decent price but the payment plan is outstanding. Would definitely recommend to my friends and family.
Ricardo abraham Urena
Sep 19, 2020
Great customer service. Efren was awesome and very helpful
Yolanda Sandoval
Sep 19, 2020
Our experience with Irving was GREAT.. We didnt get the pushy salesman which was a plus.We have history with Ashley Furniture over 6 years. We have yet to have a bad experience.
phillip jose
Sep 17, 2020
Went with my fiancee to look at furniture and Ashley's made us feel so welcoming. After looking at the great quality of furniture, we felt we weren't going to be able to qualify...but thanks to the outstanding salesperson (Mr. S. Padilla) showed us nothing but understanding to our situation...we ended up buying our dream furniture (worth $5000.00) THANK YOU ASHLEYS!
Vicky Goytia
Sep 17, 2020
My daughter and I were greeted at the door and had the full attention of a very courteous young salesman, Esteban, and we received excellent service.
Gorette Villarreal
Sep 14, 2020
Great customer service provided by louie. Very helpful and attentive totally recommend.
Jason Brundage
Sep 13, 2020
Spent the day working with Danielle and Jesus. Both have amazing customer service skills. They step back and let you browse but are close enough to answer any questions you may have. Both were very knowledgeable on all of the items on the showroom. Would recommend speaking with these two if visiting the showroom.
Bianca “Crazy Slytherin” Burciaga
Sep 12, 2020
Good service. Store was clean and employees were polite.
Diana Herrera
Sep 11, 2020
We have been shopping at Ashley furniture for over 15 years. Love all their products, never have had any issues with the furniture and the employees are always extremely professional and caring. We always recommend Ashley furniture to our friends and family.
Claudia Perez
Sep 07, 2020
Great customer service!!!
Rick Corral
Sep 07, 2020
Great customer service. Good prices and quality.
Jason Gallardo
Sep 07, 2020
The initial experience was good - we were able to find the reclining sofa we needed at a decent price. The salesperson was a little pushy but helpful. We received the “we need your entire medical history, social security, email, phone number, next of kin, etc, in order to get you a quote and an arrival date for our sofa. We also got the “let me see if my manager can get you a little more off.” While I like saving money, it all felt a bit cheap used car lot. While I paid for the sofa, my wife and son went to look at a dresser and chest of drawers set. Again- the pushiness was way overboard, and I would have preferred to leave rather than spend that type of money on an 11 year olds bedroom set, but I did like the furniture. After a bit, I decided the price was too much, but the salesperson continued to push my wife while I was with my children. Bottom line- we purchased the sofa and bedroom set, but I would not return after having a scummy “my manager really worked this for you” routine and insulting our intelligence. They got the sale but not a return customer.
Hector Rios Estrada
Sep 07, 2020
Valdo attended us very good with patient
Lisa Dalaison
Sep 07, 2020
Excellent service! We were met by Arturo while walking around looking for a dining room table, and office desk. Arturo did not pressure us. He was very helpful. We ended up buying a beautiful desk and are going back tomorrow to buy a dining room table. I just needed to sleep on which dining room table we're going to buy.
Tony Vasquez
Sep 06, 2020
Outstanding service provided by April, I would definitely shop and ask for her.
Carmen Naciff
Sep 06, 2020
Hello! I personally had an amazing time looking at the furniture here! Their service is astonishingly great and I even got not only a good deal, but also great quality! I would definitely recommend this place to anyone looking for good furniture and service!
Josciah Coomer
Sep 06, 2020
Just moved to El Paso and I had a great time looking with Louie Arreolas help on a dining room set and desk! :) He was an amazing employee and really nice. Will definitely come in here in the future with the amazing deals they have for furniture for my future home!
Francisco Padilla
Sep 05, 2020
Excellent treatment to customers, Jesus was very helpful at helping us finding a sectional sofa and explaining all the details of our purchase. The store is pretty amazing and big with everything you need for your home!.
Mel Issa
Sep 04, 2020
Worst experience ever! I placed an order back in May, I wasn’t getting updates on my order. I would call in and my call wouldn’t be answered most of the time and when I did they gave me different dates. My order seemed like it would never get here. It took me four months to receive my items, once I finally did they came in damaged. I took in the items but was told to do it over the phone, they did not even take a look. I called to return them, and was told they do not do returns. Do not recommend at all. I‘d give them 0/5 stars if I could.
Anthony Borrego
Sep 03, 2020
We had a great experience and the staff was very friendly unfortunately a pice of our furniture arrived damaged but the staff at the store took care of us right away
claudette williams
Sep 03, 2020
When I first walked in the store, I was not greeted. The people before me were greeted and immediately helped. There were at least 5 people at the front door and all turned there heads as if I didn’t exist.The young man name Chris treated me with dignity and respect. He was well spoken and an excellent salesman. Regardless if I could speak Spanish or not he was helpful. My experience with him was 5 star. A sale was made because of Chris because I almost walked out and took my business somewhere else.Word of advice to the staff, perhaps the team should revisit basic customer service etiquette. My money is green regardless if I speak Spanish or not.
Luis Rey
Sep 02, 2020
Went to buy a set of furniture paid cash. Then realized later it wasn’t gonna be in on time. Was very patient. Kept calling they kept changing the dates on which stuff was gonna arrive. Decided to go to the store and speak to the manager who told us that they had placed an order on a discontinued item (server) which of course we couldn’t get anymore. On top of that they never placed an order on a desk we had ordered. Received a dinning table with chairs. One of the chairs was broken. Spoke to someone at their home office who blamed us for not buying the set that matches and told us we would have to pay a restocking fee on the only item we received (table). Good luck to anyone purchasing furniture there.
Sarah Olsen
Sep 01, 2020
I’m hesitant to write a review because I have already been treated so poorly and I’m worried I won’t get my couch because the employees are childish. However, it needs to be done. I paid cash for a $1,200 couch in July. Our delivery date was August 29th. On the 29th, I messaged the assistant manager Efren to confirm it will arrive before we drove all the way across town. He said to please be there by 6pm to pick it up. My boyfriend drove out there, only to be told that it was not delivered. I then try calling the store to get info on where my couch is. No one could tell me anything. I asked for a manager and was told there were none available and they’d give me a call back shortly. I never got a call back. The next day, they refuse to answer my phone calls. I tried calling corporate, who says they cannot track deliveries from El Paso, Texas. I tried messaging Ashley Furniture on their Facebook page. I tried everything to get in contact with someone just to see when my couch will arrive. It had been over 3 days that I could not get in contact with anyone. It wasn’t until I told a live agent that I was going to file a complaint with the Better Business Bureau that someone called me and told me my couch will be coming in on September 3rd. If not, I have no other choice but to file my complaint. I still have not heard back from Efren. The last thing he told me (on the 29th) was that he was “looking into it and will get back to us” which he never did. Like my boyfriend said in his poorly written review, everyone was SO friendly when they were trying to sell us the couch. But once we made the purchase, they completely left us hanging. I honestly feel as though I won’t be getting my couch and I’ve lost over a thousand dollars.Tl/dr: the employees are friendly until they make the sale. The furniture takes months to arrive and you cannot get in contact with anyone if you have questions. Had I known this, I never would’ve bought from here.
KELLY MALTEZ-WILLIAMS
Sep 01, 2020
Lovely service from Lazaro. Very friendly and helped us with what we wanted.
Sergio Diaz
Aug 31, 2020
It’s been such a hassle trying to get our couch. We paid it in full on July. Had a delivery day for August 21. We were told the couch was available already only to find out they didn’t even have it when I showed up. After that we cannot get in touch with anyone. Efren the assistant manager will not return our calls or texts to let us know what’s happening. They real nice to you to get the sale, after that you’re pretty much on your own.
Gilbert Quintero
Aug 30, 2020
We got our living room and dining table sets today . Ask for Mr. Lazaro, amazing service.
William Mincey
Aug 30, 2020
Great furniture and great sales representatives.
James D.
Aug 30, 2020
Great quality furniture for an ok price. The warranties are impossible to beat.
Lorenzo Desantiago
Aug 29, 2020
Very expensive furniture.
Kris
Aug 29, 2020
Fast and friendly service, everyone there is so nice and answer all your questions with alot of first hand knowledge, a little pushy when it comes to closing a sale which is a turn off but thats like any other place, awesome prices and great selections on beds, sofas , dining tables
Maria S
Aug 29, 2020
I gentleman that helped us was very helpful and knowledgeable of the products that we were interested in. He explained everything to us In great detail
Adam A
Aug 28, 2020
Grat showroom, great prices and great customer service.
Robert R
Aug 28, 2020
Great selection, no pressure sales. Will shop again.
Luis Hernandez
Aug 28, 2020
Bought a dining set and changed my mind. Went in to store and decided on another dining set and added a bed. They make it easy and that makes me happy.
Michael Jimenez
Aug 27, 2020
Kenneth took care of us! They have a beautiful selection, plus greats deals and it's always nice when your rep treats you like family. Will definitely be going back for more furniture in the future!
Armida Valadez
Aug 26, 2020
(Translated by Google) Very professional the seller. Patient and very friendly.(Original)Muy profesional el vendedor. Paciente y muy amable.
oscar chambers
Aug 24, 2020
Experience was great, I had time to walk around and look at what I wanted. When I went back I was able to talk to a separate sales representative and order my bedroom set. I can say the only inconvenience was the 10 to 12 week delivery time.
kita t
Aug 24, 2020
This is the worst experience I have ever had at any Ashley location. I don't ever plan on visiting this particular location in the future. Patricia has no clue what she's doing. I specifically requested her because I visited this location prior to purchasing and she handed me a business card, that was definitely a mistake. The address I have on file for my Ashley card is different of where I wanted the furniture delivered, she stated she can't locate my acct in the system and can I provide a bill or lease.( I had my Ashley card with me).. If you are unable to locate my acct, how are you verifying my address on my electric bill? Makes absolutely no sense!!!! She requested my ID twice and stated she needs to go make a copy of it.. I have NEVER had any representative at Ashley request so much information to complete a transaction as if I was applying for credit or something. I DO NOT recommend this El Paso location because they take over 2 hours to complete a transaction and act as if your a criminal regardless of you presenting your ID and bill requested.....
Michelle Denise Bocanegra
Aug 23, 2020
After reading all these “Great” “Excellent” customer service reviews...I’m wondering if I was in the same store. My husband and I walked into Ashley to BUY a mattress. Not one person acknowledged us. Not one salesperson or manager. We were in the store for a good 20-30 minutes. The sales person who was free was too busy making fun of a customer who kept asking for him to repeat what he was saying....he was LOUDLY asking his sales people if she’s always like that...because it’s hard to believe she’s an actual repeat customer...because she was so annoying. After his rant we thought we’d get some help. NEGATIVE!! If my husband and I threw cash in the air and dressed like rich people in novelas we most definitely would of gotten EXCELLENT CUSTOMER SERVICE. You all seriously need to keep your negative comments about customers to yourself!!
Karla Olivas
Aug 23, 2020
(Translated by Google) Very good customer service, very friendly seller, very patient, highly recommended(Original)Muy buen trato al cliente, el vendedor muy amable muy paciente,muy recomendado
Daisy B
Aug 22, 2020
10% cancelation fee for items backordered 2 to 3 months. Sales person never advised that it could take up to 3 months and she skipped the page that stated there was a cancelation fee.
patricia silis
Aug 22, 2020
Ashley on Airway Blvd., El Paso, TX. Been loyal customers for 15 Yrs. Today we went to buy a dresser. Lorenzo greeted us at the entrance. Told us to find what we needed and he would meet us later. He never showed up again. When finally found him, he was helping other customers who were buying more than one piece. I walked by, he saw me and totally ignored me. I asked the lady at the counter to find help. Efren Herrera showed up, gave us a quote, said he would be back to work on the order. Never came back. Again, I had to ask the front desk for another sales person. Finally someone did help us. Efren Herrera passed by us several times, never said a word, let alone an apology. Awful attitude. I guess they were not interested in just a one-piece deal. Terrible customer service. Most likely not coming back to pay top dollars for cheap service.
Rocio Mendez
Aug 22, 2020
sales associate a 5star on the other hand distribution/customer service rep and warehouse -5 stars... they don’t care about customer complaints and they don’t try anything to help you, the manager at the warehouse takes situation personal.. he should not be talking to customers. he represents Ashly furniture and im very disappointed i will retun the furniture we bought
Kita T
Aug 21, 2020
Worst experience ever! I always purchase furniture from Ashley, but I DO NOT recommend this location!!!
C R
Aug 18, 2020
Had a the worst experience ever! I bought a foam matress and it came with fiber glass!! I called and told them about it and they sent someone to check it out. The guy told me he was in shock that he had never seen anything like it and that they would replace it after. Its been 1 month later and they still cant call me back or answer my calls!!! I have not beeb able to sleep on my matress becaude the fiber glass in unbearable! I will sue!
Blas Gutierrez
Aug 18, 2020
Vary satisfied with the service, felt like home !!
Leslie Paz
Aug 17, 2020
Had an amazing experience at Ashleys. I knew a little about what I was looking for and the customer representative helped me narrow it down to the perfect mattress for me! I told him my price point and actually paid well under it with great savings in the store. Highly recommend this store to anyone!
Matthew Morales
Aug 17, 2020
Great service and deals
June Loy
Aug 16, 2020
The services was great! Louie was amazing with his customer service. We found what we were looking for pretty quick, And got it ordered. Easy and affective!
Michael Gallegos
Aug 15, 2020
Ms. Vasquez our sales representative was helpful, insightful and listened to what we wanted. Helped us narrow down options and provided insight. Made the process very quick and effortless.
Armando Salazar
Aug 15, 2020
Great service, I walked out with what I want an it was fast
Ryan Roush
Aug 15, 2020
Very friendly and staff was mindful of covid procedures
Peggy Contreras
Aug 14, 2020
We are long time customers, love the prices, and customer service is perfect 👌. We use acceptance now for financing Mike is awesome. Would highly recommend Ashley's furniture
Lore L. Garcia
Aug 14, 2020
Excellent service and nice furniture. I went to other furniture stores in town and couldn't find what I was looking for. Ashley HomeStore had exactly what I was looking for. Jesus helped me. He was very kind. Thanks!!
Edith Hernandez
Aug 12, 2020
Very bad delivery service
Rich Chandler
Aug 12, 2020
The store was a no pressure store. I love Ashley Furniture and we bought a living room set that we will be able to enjoy for years to come. The staff was super friendly and helpful.
Brenda Espino
Aug 09, 2020
It’s been over 2 months I bought my furniture and still nothing! At first they told me 3-4 weeks but now I’m just receiving messages with different dates! This is annoying! I tried to call the store for information and nothing! They’re phone doesn’t even give you an option to talk to someone. I’m really tired of waiting and then changing the dates! My brother bought his couches wait later them me and he already got him!! Really disappointed and annoyed
Callie Lewis
Aug 08, 2020
Internet says they are open in store. Drove all the way there. Not open. What a waste of time. They should keep their status updated.
Maria Saldivar
Jul 30, 2020
Very bad service
Jerrell Davis
Jul 30, 2020
I purchased a sectional on 6/17/2020 and after nearly two months of a delay, I am disappointed at the customer service’s handling of my frustration. I have been hung up on and dismissed. $1900 later and I am sitting on the floor of my living room without a sectional that was paid in full. I am extremely upset and may consider withdrawing my business from Ashley Furniture in the future.
Eduardo Dumbrique
Jul 29, 2020
This review is one star but my review for the salesman, Luis Arreola, is deserving of 5 stars. We purchased our sectional early June 2020 and were given an estimated 3 to 4 weeks for receipt of furniture. After that timeline passed we were sent a message stating a tentative date of 17 July. Knowing the date was tentative we sold our current couches on that date expecting a few possible days without in case of any delays. After speaking with Luis he stated that those messages are inaccurate and to expect my sectional on 02 August. I received another message stating a new date of 13 August and after getting in contact with customer care, that is the date that reflects on their system. The fact that our date continues to be pushed to the right is unacceptable, especially since we sold what we had expecting for our sectional to be on time. Another thing after speaking with customer care i asked to speak to the store directly and she told me my information had been sent to the store and they would contact me in 48-72 hours...for a phone call. All in all I will never purchase from Ashley Furniture again, at least the El Paso store.
Adrian Morales
Jul 23, 2020
Never again. Bad experience. I really don’t post a review at places unless I have too. Went by yesterday with my pregnant wife ready to buy couches and a living room set, we literally walked around the whole store And passed by the sales tower twice, not once were we greated. I work in the sales industry as well and I’d hate for my sales representatives to not greet anyone that walks thru the door just disrespectful. Went somewhere and purchased. Never again will I be back or refer anyone.
Vanessa O
Jul 19, 2020
Don’t order unless you are willing to wait two or more months for your merchandise. They tell you it will arrive on an approximate date to move you down later and later . I ordered merchandise in May with an expected arrival date of June 23 , now it’s August 9. I am going to cancel my order. Walmart has similar merchandise guaranteedTo arrive in 3 days .this is what happens when your merchandise is built and shipped from overseas (Vietnam ).
Lorenzo Rodriguez
Jul 18, 2020
Good service, on the expensive side with great selection
Zulema Bencomo
Jul 13, 2020
(Translated by Google) I am fascinated by the attention, more from our seller Irvin(Original)Me fasina la atención,mas de nuestro vendedor Irvin
Christopher Gordon
Jul 08, 2020
Canceled my orders and still got charged over $1,000 just to cancel my order and even now that my orders have been canceled, they are still sending me bills in the mail saying I’m late in payments and all, when I’ve always kept up with them and even was basically fooled into paying them off when I was canceling my orders, since the “cancellation fee” was nearly the same amount as what I had to payoff.
Joe H
Jul 04, 2020
They didn't want to honor their price on their AD. The AD clearly stated their name, the date, and the price. Representative walked away after saying they couldn't sell it at that price.
Alejandra Corral
Jun 27, 2020
Horrible customer service. Instead of offering a solution they just say there and send you away. Not helpful at all. Telling my friends and family to go somewhere else.
Iesha Tyler
Jun 25, 2020
Don't do it, trust me don't do. Try Amazon,wayfair, overstock.com.. anything but them. The following places have financing options as well and the quality is 100% better.
Matt
Jun 22, 2020
One excuse after another and another etc...
john murphy
Jun 19, 2020
Beautiful showroom floor. Prices posted for every item was very helpful. Salesman Jimmy was not pressuring and answered our questions.
Estefania Pliego
Jun 11, 2020
(Translated by Google) Daniel, a young boy from Texas, took care of us, he sold us and collected something and lied about the product just to sell us something.(Original)Daniel un muchacho joven del paso Texas nos atendio pesimo nos vendio y cobre algo y mintio acerca del producto solo por vendernos algo
David Bjorneby
Jun 11, 2020
ITS BEEN 8 MONTHS!!! When I call I am treated ugly and given attitude. My delivery continues to be pushed to the side. Even the manager has an attitude. This store should be closed. You dont take complaints serious. You dont take the customers serious. People are upset and want what they paid for.
Joshua Monsanto
Jun 04, 2020
Customer Service ? Is there any? I recently made an online purchase on May 6th for my Son’s new bed room set as we are expecting a new born. So we wanted to move over his baby furniture for the new baby. Well the mattress was said to be shipped still haven't received it, but received damage rails for the new bed. I went online to see to when the dresser would be arriving along with the other items and there is no order there any more. It not longer finds my order history and I am in able to get help via virtual assistant, but glad I took pictures of my order confirmation and order history the day I order. I have made 10 attempts via phone to get through to customer service which was all failed responses and no one answered. So I have left 3 messages which it states it would return my call up to 72 hours. No ones return my call and it’s been 7 business days. So I contacted via email and via virtual assistance no response yet. Ashley will not help me in anyway or return my calls. So I am here sitting with a damaged bed frame no mattress, no mattress foundation, and no dresser and not able to get into contact with anyone from there department unless it’s me attempting to buy something new in sales. I don’t understand how I call to buy something new and there is no wait time. You will speak to a person instantly but when you tell them why you are really calling they have to transfer you where you remain on hold for 15 mins just to leave a message or to be hung up on. This experience has been a nightmare.Update**** I received a call Phone from Ashley HomeStore about delivery for my dresser and bed foundation. It was computer I confirmed my schedule delivery and today it came. I asked the delivery guy about replacing my bed rails. He said I would have to call customer service and they were only here to drop off. I explained howI wasn’t able to reach anyone and it has been weeks a lot of attempts and email and messages sent but no response. He also explained he could assemble due to covid situation put would put the box where it was needed. I said okay I understand. He put the dresser up stairs and left. I opened the box to assemble and when I opened the dress was destroyed and broken. All four drawers are broken !!! Not little scratches but broken! I am call customer service and load and behold same bull it has been saying that someone will contact me in 98 hours now!!! I’ve paid a lot of money to receive broken wood bent rails and no one to answer to this !! I am contactIng the BBB!! Simply a nightmare with this company
Laura Cangas
Jun 04, 2020
Esteban Barron is a very nice and patient salesman. He was not pushy and gave me space to shop. Once it was time to sign and finance he was very detailed. I had my 6 year old with me and was very patient with him too. I liked the little fake "spills" of coffee and items. That was a little fun I Spy game with my son.
Lenni Oggs
Jun 03, 2020
Good luck getting ahold of anyone. Purchased a bed in April online still waiting for it. Nobody answers or responds.
Maria Castillo
May 31, 2020
(Translated by Google) I like furniture(Original)Me gustan los muebles
Mia Mason
May 22, 2020
When looking for a reputable brand with a brand promise, of course one can rely on Ashley HomeStore. I decided to upgrade my lifestyle and go into this fine establishment. I had a plan of what I wanted to do financially, but wasn't sure of possibilities; however thankfully, Louis Arreola was confident and sure he would be able to not only meet my need, but beat my needs. I instantly knew what I wanted to get and he instantly knew how to make sure I can take it home. He throughly explained all financing options and further explained all the guarantees that accompanied my purchase. Mr. Arreola had amazing confidence in the products and even more so the brand promise and he truly made my experience swift and amazing. I'm very excited to work with him again in the future when I decide to upgrade my lifestyle again. His professional demeanor, knowledge of the services provided, and warm attitude made my experience truly amazing and I hope to shop with him again!
jose guadian
May 22, 2020
BEWARE! Don't trust the delivery dates they give you! They'll lie to your face to make a sale then just ignore your appointments and they don't care for your time. Also it's impossible to reach the store by phone. This was the last time I buy anything from this place.
Claudia Ponce
May 20, 2020
Very nice service
Brian Kadrovach
May 19, 2020
Buyer beware! If you use their financing and assume that your monthly payment will be appropriate to pay the debt within the promotional terms, you will screwed with all of the deferred interest.I bought two couches 9 months ago at ~$2,200 and received the promotional 24-months no interest through their chosen financing company Synchrony Bank. I confirmed with the sales rep that I would be paying it off and would not incur interest.For the past few months I have seen my monthly payment going down from the original amount, so I investigated and found that my monthly payment was based on my remaining balance, not the amount of time left on the promotion, and that I have deferred interest in the amount ~$480.I called Synchrony, thinking this was a mistake, and the representative reported that it was not a mistake. The monthly payment is calculated based on the remaining balance and it was up to me to figure out what my amount needed to be in order to pay it off by the end of the promotion. They then quoted the exact amount that I would have needed to pay for the last 9 months and the remaining time in order to pay it off before the promotional period. I asked why they chose to operate in a way that leaves their customers in the dark, and they said that it was up to the merchant to inform the customer.If I had not paid close attention to my terms then I would have been charged an additional ~$1,300 at the end of the promotional period on top of what I hadn't paid off.I know what most of you are thinking, "maybe you should read your terms and understand your loan/debt." And that is true. But the fact that Ashley employees are merely interested in getting the your money, and most importantly their commission, and don't care that they have set you up to loose more than $1,000--that's terrible. The sales rep even had the audacity to quote my available credit (which was ~$5,000 more than what I needed for the couches) and then say, "so what else are you going to buy?"Will not be shopping here again, and I recommend that you don't either.Couches are nice and have warranty, delivery was free.
arturo lucero
May 19, 2020
Went to pick up a bench since it was not deliver last Thursday. Had to wait in my home from 11 to 4 and never showed up. Paid for delivery service and now that I came to store to pick it up had to pay texas charges once again. Try getting manager but employee said he was busyin a call.
Guadalupe Alvarez
May 09, 2020
I initially was very angry at the fact that I payed for a sofa and was told by the sales person that he would personally call me to set up a delivery date. 2 days later, no call from him and the store was not picking up the phone! I had to go in person to which the front office lady helped me immediately and had my sofa delivered right away. The delivery men were very professional and took all the safety necessary during this pandemia. I would of rated them higher had it not been for the unprofessional salesperson who only cared to make the sale and didn't care to get my item delivered after that! If you purchase something there, do not leave the store without info. about your delivery. Chances are they won't call you and you will have to make a 2nd trip!
Tahi Acosta
May 05, 2020
I made an order online, according to website information bedroom set was in stock with a delivery time from 1-3 weeks. I received half of my bedroom set poorly packed, bed headboard is cracked and will take 4-8 weeks to replace due to the COVID-19 situation. Dresser and Mirror was supposed to get here on Saturday, May 2, 2020 nobody shows up or called to rescheduled delivery. I tried to call to costumer service just for them to hang up on me after waiting 1hr 30min. Then 3 days later I received an email with delivery confirmation until June 10, 2020 with no explanation why date was move. Poor costumer service and false information is giving. I'm stuck with Ashley furniture because no other furniture store has the dresser or mirror in stock.
Jason U
Apr 21, 2020
I have been shopping with Ashley Furniture for over 10 years now and have been very pleased by their furniture and customer service. I have furnished 2 houses in Chicago and was planning on furnishing my new house here in El Paso through Ashley. However, this all changed once we visited the El Paso store. My wife and I were greeted in the El Paso store by VICTOR HELBLING. Victor had quoted me prices on a few items, one of which was a dining room table and 4 chairs. He quoted me $727.23 and told me that it would cost me $1,033 if I were to purchase it online. So naturally I decided to purchase the table and chairs from the store. When I got home, I followed up to see if what he said was true. IT WAS NOT. He had LIED to me. The table online went for $649.99 and the four chairs were $1 each (see picture of online invoice). On top of that he told me Ashley online would not deliver to my house (clearly says it at the top of my invoice picture), which it would (another LIE), and charged me $189 for the protection plan which was $99 online. I called Joe the manager and he said that he would gladly refund me my money. But it didn't end there. I came into the El Paso store where Victor confronted me and proceeded to argue with me(in front of everyone) and told me that I was wrong and that the chairs were not $1 each with the purchase of the table. I had the receipt from my purchase online (see picture) to prove to him. He still proceeded to argue with me and not believe me. I think anyone can agree that VICTOR arguing, lying, and deceiving customers is no way to conduct business. I had many more items that I needed to purchase for my house over the next few months and was going to go through Ashley in El Paso. I have now reconsidered.
Abigail Luevanos
Apr 18, 2020
Loved all the coffee spills, the nail polish on the coffee table, and the wine glasses that happen to spill over white surfaces! 🙂 it was very entertaining to be in the search for these items as I was searching for some couches. I have to admit that I had found the right couches earlier but decided to walk around trying to hunt those things lol. I love my new couches, I also loved those prank items maybe a little more lol.
Anthony Hernandez
Mar 15, 2020
Victor was amazing! Please ask for him when you are at the store. Helped me with everything
Esmeralda Zazueta
Mar 15, 2020
Mr. Jesus Trejo was great and helped us a lot.
Amariah J.F. Gonzales
Mar 14, 2020
Valdo worked with us for over 3 hours to ensure we got exactly what we needed, at a price we were comfortable with. We walked away with everything we need to furnish the new home we will be renting. No need for extra stops, no need to look at a mattress store, everything was purchased at Ashely Furniture. We are so grateful that we got everything we needed and for Valdo’s patience in working with us. Thank you Valdo!
Misty Meraz
Mar 10, 2020
I would give 0 stars if that was an option. This Save yourself the trouble and hassle of dealing with this unethical business. Unfortunately, this company does not follow the same guidelines as the Ashley Corporate website. I was convinced to come in and place the order with the local store instead of placing the order online by sales associate Danielle. She let me know that they did not have the bed I was order on display, but I would be able exchange if I wasn’t satisfied. However, what I was not told is that the return policy is different for in-store purchases (even though my items where not I store vs online) the store return policy in fine print is 3 days. The online return is 30 days. When I called to discuss this with the Sales Manager, Joe, he referred me to Lori with customer care..haha They need to change that title. Lori called to inform me that she had received “approval” for my exchange for a $79 pick-up fee and a 30% restocking fee. Just as a reminder..I have had the item for 8 days. I was not able see, touch or feel the item as I would’ve if the item was in the store. I will be closing my Ashley account. They would’ve received more money than my original purchase allowing me to exchange and upgrade my item as the bed was better suited for a teen and not an adult. Save yourself the trouble and time and do not do business with this location.
Jesus Sanchez
Mar 10, 2020
is ok
sin child
Mar 06, 2020
Quick, friendly and helpful service
Minister 915
Mar 03, 2020
Nice furniture but my impression is that the stuff there is overpriced.
Anthony Bombela
Mar 01, 2020
I like this store, nice quality furniture at decent prices with promotions. I dont see spending my gas and time for a better deal
Mona Alvarez
Feb 25, 2020
Excellent customer service by Jimmie Kellog. Thank u for all your help and patience with me. We got a beautiful bed for my daughter thank you Jimmie!
David Teutli
Feb 23, 2020
Ordered a sofa on January 20th. They told me it'd get here around February 8th and when I called them to check the status of my order they were surprised that I was expecting it so soon. They told me it wouldn't get here until late March. Went to cancel the order and they told me it would take two weeks for the refund. I would not recommend this place at all.
rafael hernandez
Feb 22, 2020
(Translated by Google) The best in furniture(Original)De lo mejor en muebles
Evangelina Saenz
Feb 18, 2020
As we entered the store we were greeted by several sales associates, we were looking around and sales associate Danielle McKenna asked if we would be interested in hearing a presentation on Temperpedic mattresses. She was very knowledgeable and pointed out key features as we tried out the mattresses and she also listened attentively to what we were looking for in furniture pieces.She took down our information and contacted us to let us know of an upcoming sale on the mattresses & discounts on the furniture. We purchased many things because the sales associate was professional, knowledgeable, & courteous. We definitely recommend Ashley Furniture Store.
Daniel Carréon
Feb 18, 2020
Upon entering Ashley Home Store I was greeted by IRVING GONZALEZ! extraordinary customer service skills and well groomed for his position! He payed attention to what I was looking for. He stepped back and let me get the feel for the furniture and waited for me to approach him which I really appreciated! I never felt forced to purchase or any type of obligation he made me feel comfortable making decisions based on my opinion!Great environment and beautiful furniture!
Serena Henning
Feb 18, 2020
Ralph is an excellent person to do all of your Ashley furniture purchases through.
Christy D Hdez
Feb 18, 2020
Great experience! Our salesperson Ashley was very kind and helpful. She gave us our space to shop comfortably and yet was there for our questions as they came up. We were extremely pleased with the store and their service.
Amber Miramontez
Feb 17, 2020
Had a great experience buying our bedroom furniture at Ashley. Irving Gonzalez was very professional and helpful.
Rebecca Olsen
Feb 16, 2020
Love this place
Ale Cease
Feb 16, 2020
Valdo was very helpful, informative, and doesn't beat around the bush. He helped a lot and answered every question we had.
j H
Feb 15, 2020
Valdo was great at assisting us today got everything we were needing thank you so much!!!
Katie Gray
Feb 13, 2020
Very quick service! Helped me find exactly what I wanted.
Valeria Cuestahh
Feb 11, 2020
I want to thank Efren and Jaime for helping us out with our purchase! Efren was so awesome helping us out, he was very attentive and willing to go the extra mile to make us happy. Thank you for answering all of our questions!
Carmen Soto
Feb 08, 2020
(Translated by Google) A very personalized and attentive treatment thanks Ruben(Original)Un trato muy personalizado y atento gracias Ruben
Alejandra Dominguez
Feb 06, 2020
Osvaldo was very helpful! Called requesting information on a server and he made the purchasing process simple and fast. Great customer service :)
Sarah silberman
Feb 05, 2020
We have bought a few different items form Ashely’s and we still have some more stuff to buy.... Jimmie helped us out the first time and rueben helped us out the second time. Both were exceptional associates and made the visit personal and enlightening. Welcomed us at the door, explained in detail helped us get the best price for what we were purchasing as well as made us feel welcomed. We walked back and forth a few times and they didn’t act bothered or in a hurry to leave us ever. Both visits were wonderful only reason I’m giving four stars is because some of the times we wanted were not available. Another reason the furniture we had our hearts set on didn’t come in the material we were hoping for or the color; but the price and the design we wanted were worth the compromise of not getting the material or color we desired. The comfort was there and the price was there so we left happy. Thanks to you both Jimmie and rueben.
Karla Moreno
Feb 04, 2020
I love Ashley Homestore! The deals are great and Irving Gonzalez was great to work to with our needs. I definitely plan to go back.. One thing... Anything on clearance... Buy it on the spot! Don't wait because it is going to fly!
Maria Isabel Perez
Feb 04, 2020
Chris Sierra helped a lot. Ask for him
Dlse Castaneda
Feb 04, 2020
(Translated by Google) thank you very much excellent customer service i recommend Efrén herrera very friendly !!! Thanks 😊(Original)muchas gracias excelente servicio al cliente recomiendo a Efrén herrera muy amable !!! Gracias 😊
Jose Gutierrez
Feb 02, 2020
We worked with Valdo Navarro. He was very polite and professional. Work with us for over 2 hours and was completely patient. Helped us get the furniture we were looking for at a great price.
Cristina
Feb 02, 2020
Chris was very helpful
Crystal Miranda
Feb 02, 2020
Chris was extremely helpful throughout my visit today. Highly recommend.
Cynthia Natera
Feb 01, 2020
Highly recommend Louie Arreola, was very professional, helped me out with all my questions and and made sure I left satisfied!
Margaret Taylor
Jan 28, 2020
Sales representative lacked drive to want to make a sale.
Blue Face74
Jan 26, 2020
It was very pleasant to deal with a sales associate that answered all my questions and was knowledgeable of the product being bought. Thank you Ms. Ashley Blanco!
Alexis Delgado
Jan 26, 2020
Danielle McKenna was really helpful and patient
Elvia Perales
Jan 26, 2020
Beautiful furniture and good selections. Very helpful and friendly salespersons.
Jeff Heminover
Jan 23, 2020
Efrain did a great job taking care of us. Thanks!
Socorro Moncada
Jan 22, 2020
Great customer service. Louie
915 SOLAR
Jan 21, 2020
Nice!!!!!!!!!
Susan Patterson
Jan 20, 2020
Very friendly sales staff
Lasagna
Jan 19, 2020
The service is great, and everyone is so kind! I love it here. It is perfect for shopping.
Alex Robles
Jan 18, 2020
Great selection of home furniture. Friendly staff. Great prices. Will help you find what you need.
jacqueline mendoza
Jan 18, 2020
After doing my research and deciding on the perfect dining set I wanted, I went to Ashley furniture store. Mr. Irving Gonzalez was my sales person. He did an excellent job in providing me with great customer service. Thank you so much.
Cynthia Corona
Jan 12, 2020
I want to thank the people on Airways and Montana location for all your help especially to Joseph Galarza for being very patient and helping me get my whole bedroom set that I fell in love with. Joseph even went the extra mile to help me finance my furniture I truly appreciate it. I really recommend him and establishment.
Mary Padilla
Jan 12, 2020
Wanted to express how satisfied we were with Danielle McKenna’s extreme customer service. Ms. McKenna was very knowledgeable and explained the full concept of the item we wanted to purchased.
Rocio Ayala
Jan 11, 2020
(Translated by Google) Irving gonzalez- Excellent work(Original)Irving gonzalez- Exelente travajo
Jackie Dominguez
Jan 07, 2020
Had a great experience shopping for my new home. Thanks to Efren Herrera I was able to find my bedroom and dinning set, plus couches all in the same day! This was my third store to visit and by far the most professional and greatest experience. Thank you!
Oscar Diaz
Jan 07, 2020
(Translated by Google) Chama Herrera gave us excellent service. Very friendly and helpful. We even took different furniture to bed to see if it combined. He took his time to explain everything and gave us space to talk.(Original)Chama Herrera nos dio un excelente servicio. Muy amable y servicial. Hasta nos llevo diferentes muebles a la cama para ver si combinaba. Se tomó su tiempo para explicar todo y nos daba espacio para platicar.
Mr Starfazze
Jan 07, 2020
Professional, knowledgeable and very helpful. Highly recommended.
Christian VilcaRomo
Jan 05, 2020
Jimmie K. was very helpful, accurate in his math, and didn’t try to sell or oversell me anything I didn’t need or want. Great and easy experience.
Alex WIlson
Jan 04, 2020
Ashley Blanco was amazing and made the experience super good come shop and ask for Ashley Blanco!!!!Thank so much
Dan Perez
Jan 03, 2020
Jimmy was very kind and knowledgeable. He was ready to answer our questions but at the same time giving us our space. He was very professional and we never feel pressured to make a decision.
John Schook
Jan 02, 2020
Great customer service with Victor. Lots of selections. This facility is a showroom, therefore select what you want and then establish a delivery date.
Elidia Escobar
Jan 02, 2020
Chama was very helpful and made the process seamless. I highly recommend him.
Mirna Ohara
Jan 01, 2020
Efren was very polite, helpful and not pushy very professional. We left because we had to be sure we were ready to buy a new livingroom set. We came back to purchase and ended up purchasing a dinning room set as well. Very pleased and we will recommend both Efren and your store. God bless you.
Adrian Salas
Dec 30, 2019
Had an excellent experience at Ashley Home Store! The experience was only greatened by Jesus Trejo! He truly made us feel at home and made us feel no pressure at all! Thanks Jesus!
Raphael Herrera
Dec 28, 2019
My first and probably not the last time I’ll step In this store!:) . Irving was a great sales rep . He took care of mine and my parents concerns . I’m starting out with little credit and I got approved for financial assistance. I also went in thinking I was not going to get anything but Irving made sure I got exactly what I needed. When you go , ask to speak to Irving he’s friendly speaks English and Spanish his knowledge will rest any uneasy feelings you may have. The process will take a bit of your time but the staff there will do everything they can to get what you are looking for . Thanks for the awesome experience Irving .
Rolando Leon
Dec 28, 2019
Irving helped us out with our purchase and he was very knowledgeable and made the process super easy!
Felipee Ray
Dec 28, 2019
It was good the deal but the Bank they have l don't like the way they do business with a buyer Ashley need to have more Bank or options to make business
Joel Olague
Dec 28, 2019
Great service...
Elizabeth Castillo
Dec 26, 2019
First time shopping at Ashley's. My sales guy was great and I was very excited with everything we had picked. I rated them a five. I purchased my furniture on 11/09/19, however there was a delay and I would get it the first week of December. Its 12/26/19 and have yet received it. No one has been able to tell me why it's taken this long and I've been told twice that a member of management will contact me. No one has contacted me. I called today and they said it's in route but I'll maybe receive it by the 31st. What a disappointment! I've heard so many good things about this furniture store. Time to go cancel my order and take my business elsewhere.
Oscar Porras
Dec 23, 2019
Ralph was a great salesperson. We had our eye on a specific couch that we saw on Ashely online and he immediately knew where to take us. Ralph got us a good deal on our purchase. Looking forward to relaxing on our new couches.
Julio “Ace Huli” Mañon
Dec 23, 2019
Overall good experience. Ralph was awesome and showed great customer service. The only downside was running the credit check for "in-house" financing just to find out the item we purchased would take "four to five months" to get delivered. Ralph kindly explained this was due to the item being in high demand, and assured my wife and I that we wouldn't begin payments until quite some time after the item arrived.
Natalia Rascon
Dec 21, 2019
(Translated by Google) Excellent customer service, very friendly. Thank you!(Original)Excelente atención a cliente, muy amable. Gracias!
Alexandra Velazquez
Dec 21, 2019
Very attentive personnel. Efren Herrera is an excellent employee, he helped us in finding what we were looking for and was open to any questions we had.
Edgar Copeland JR
Dec 21, 2019
Great service, if you want a good deal ask for Danielle!
Derrick Escarcega
Dec 17, 2019
Amazing service and great help! Thank you Danielle!
Alex Villa
Dec 16, 2019
Great experience Keith was awesome great help..
Mr. Sig
Dec 16, 2019
Prices were kinda steep. Financing was good. Selection was decent.
Lydia M Saez
Dec 16, 2019
Patricia helped us out great service we are very pleased
erica p
Dec 15, 2019
We had an amazing visit today! Irving Gonzalez was extremely professional and made sure that we got exactly what we wanted. He gave his honest opinion when asked and was knowledgeable of the material and quality of our selection. Thanks a million!!
Christina Casillas
Dec 15, 2019
Louie was fantastic. We explained what we were looking for and he delivered with the perfect piece of furniture and quick service.
Keegan Arbogast
Dec 14, 2019
Great customer service. Very affordable.
Elizabeth Marquez
Dec 13, 2019
Great experience with Ruben. Very patient while we shopped.Only downside has been delivery. We were excited to hear our furniture was in but to have to wait another week was inconvenient. Not sure we’ll purchase from Ashley again.
Heather Ritter
Dec 09, 2019
Over priced furniture that falls apart
Spoty Fy
Dec 07, 2019
Mr. Jimmy was very helpful and showed us different options when it came to purchasing our sectional. We are very satisfied with the service that he provided for my whole family. Definitely recommend.
Alvaro Munoz
Dec 07, 2019
Osvaldo was our sales associate and he not only gave us the room to make our choice, but he answered our questions and was very patient with our purchase A+ experience and 10 stars in my book.
Abril vieites
Dec 06, 2019
The table I bought is defective and they don't want to honor the protection plan that the sales person, Mr. Arreola, sold me. Jessica Guillam from customer service didn't.solve anything
Carlos Diaz
Dec 06, 2019
We found exactly what we wanted at a great price! Chris Sierra took very good care of us and made the financing super simple.
Jennifer Phan
Dec 03, 2019
Louie arreola is amazing he made buying the furniture for my new home a breeze. Wish there was more people like him. By far the best and friendliest person we meet. Was awesome experience spending 20k wasnt a plan but he made it fun and was helpfull on all products my neighbor picked
Fabian Villegas
Dec 03, 2019
Almost everything needs to be ordered which is fine it's quality furniture but when it comes to delivery times I rather get a straight forward answer then a lie that it'll get here earlier just to save the sale. Which is why I changed my 5 star to 3. Customer service needs work. They also didn't offer help until I told them I had a card with them so go in dressed like you mean business or tell them you have a card with them or they won't look at you twice.
Sarah Ruedas
Dec 01, 2019
Irving was very helpful in trying to get us the best deals. He was very kind and courteous. We always have a great experience with here.
Antonio Orona
Dec 01, 2019
(Translated by Google) The staff of this store treat you very well, top quality(Original)Te tratan muy bien las el personal de esta tienda ,calidad de primera
ricardo frias
Nov 29, 2019
The salesman named Osbaldo did a great job in assisting us with furniture, even assisted in looking for my wife’s lost and almost stolen phone. Looked around all day and found the best furniture for my home at a good price. Best bang for my buck. Happy customer
Lori Lechuga
Nov 29, 2019
Awesome customer service!...Ashely Assiciate, Alejandra Garcia, was very attentive and patient with me. Great experience overall and will definitely be returning to Ashley Homestore for future purchases and recommend to all!!
Joseph Ellington
Nov 28, 2019
I recommend Patricia! She was super knowledgeable. I was a first time buyer and being capable of making feel comfortable buying all of my necessary products with no worries just made my experience at Ashley Furniture a returning customer!-Thank you Patricia!
Julian Murillo
Nov 27, 2019
My wife and I went with the intention of buying a new bed. Irving Gonzalez was very helpful in providing us with information which was very efficient and timely. He was able to answer every question and cover any concerns we had. Though we were not looking for a mattress for this visit, he seemed extremely knowledgeable regarding mattresses and which would be the best for our sleeping preferences. I would totally recommend going with Ashley for your furniture and if you have questions, be sure to consult Irving. He's great!
superak rivera
Nov 26, 2019
Really nice furniture. Sales people are eager to help us find exactly what we want at great prices.
Tina Garcia
Nov 26, 2019
Great Customer Service by Jesus Trejo!
Gabe “manoCUEVA” Munoz
Nov 26, 2019
Sales associate was very helpful. He made great recommendations to help me find what I needed.
Elena Garcia
Nov 26, 2019
The representative that helped me was very helpful and worked out the best price. He gave me a lot of information about the furniture and care package. I’m excited to get my new couches.
Nancy Nuñez
Nov 25, 2019
Very happy with my purchase, Efren the Sales Rep was very helpful and answered all my questions.
Catherine Santos
Nov 25, 2019
Louie was great at helping us finding the right furniture for our house! Definitely will be coming back when we need something new again!
Emilie Martinez
Nov 23, 2019
Awesome service thank you Kenith!!! Great environment and guidance, highly recommend!!!
Annette Fierro
Nov 22, 2019
Highly recommend, staff is really friendly. Ask for Jesus Trejo, he was patient and helpful through the process. We will definitely return to Ashleys for future furniture purchase.
Lily Canales
Nov 22, 2019
Highly recommend, staff is really friendly and attentive. Ask for Jesus Trejo He was very helpful and patient through the entire process. He was determined to help us find the perfect living room and dinning room set. He made several recommendations with really great prices. I took my time and I did not feel rushed. Will definitely return to Ashleys for any future furniture purchase.
Max Malinois
Nov 22, 2019
Ruben was the salesman that helped me and my wife, and he gave excellent service as well as go above and beyond. so far my wife and i have had excellent experiences at the Ashley store on Airway. the employees have always been very nice and extremely helpful. have had a great experience each time as well as the employees have been very helpful and knowledgable. i couldnt say enough about Ruben, he is top notch in customer service, thank you very much Ruben
Morgana Lefay
Nov 16, 2019
(Translated by Google) Thanks Irving excellent service, quality and good price😉(Original)Gracias Irving excelente atención , calidad y buen precio😉
Gus Velasco
Nov 16, 2019
Ms. Ashley Blanco was great to work with she got us into the bedroom set we were looking for at a great price.
Araceli Pinon
Nov 16, 2019
They were very helpful. They help us get what we were looking for and gave exceptional customer service
Elisabeth Brown
Nov 11, 2019
Jocelyn was awesome.
Claudia Ochoa
Nov 11, 2019
Great shopping experience! Victor answered all our questions and was great to work with!
Felix The Cat
Nov 11, 2019
Excellent service Ruben Mendoza took the initiative to help us purchase our living room set. Very professional and provided details with all our questions.Thanks The Ramirez Family.
Ronald Ward
Nov 10, 2019
Wonderful experience. Alejandra was extremely helpful
ezra zephyr
Nov 10, 2019
Super friendly sales reps. No one was pushy or over bearing as we searched the store. They had one of the less cramped showrooms in town with a rustic vibe overall. We ended up purchasing a set there after going to 5 other stores the same day. I would recommend this store to others.
Angelica Baylon Andrew
Nov 10, 2019
Super happy with our purchase, Irving Gonzalez made our experience even better, he respects your time and gives you space to keep looking always offering the best options around the store, highly recommended if your looking for new furniture.
Hannah Galarza
Nov 10, 2019
Ruben, the salesman, was very attentive, patient and helpful. The detailed information provided was very well dissected, thus making the decision process easy and flawless. Definitely will be a returning customer.
Shamim N
Nov 10, 2019
I walked in with a basic idea of what I wanted and in less than an hour I walked out with what i wanted, ordered and financed :) Everyone was very friendly, helpful and informative. Would definitely recommend.
Soledad Morales
Nov 10, 2019
Mr. Trejo helped us finding our new dinning table, he present us many options to find the right furniture for our house. Excellent service!
Melissa Romero
Nov 09, 2019
Staff was friendly and were able to find me what I was looking for with a good price.
FMO
Nov 09, 2019
Irving Gonzalez took very good care us and took the time to carefully explain and provide responses as needed. I would recommend others to ask for Irving.
Juan Alonzo
Nov 08, 2019
Good deals, fast work, great help.
Ivonne Espinoza
Nov 07, 2019
(Translated by Google) The employee Irving González was a great help :)(Original)El empleado Irving González fue de una gran ayuda :)
Ash O
Nov 05, 2019
Great service! Friendly staff, very helpful. Got everything done quick and easily! Highly recommend! Beautiful furniture.If in El Paso tx. On Airway Ask for Danielle McKenna excellent service.Thank You :)
Holly Larsen
Nov 04, 2019
Alejandra was a fabulous sales person. Will definitely go back and buy more from her and Ashley Furniture
Alexandra Claudio
Nov 02, 2019
I had amazing help from the moment I walked in. Everyone is so friendly and willing to help you with any questions you may have.
Stacy Shultz
Nov 02, 2019
Thank you to Alexandria (hope I got her name right) she was in training and did an excellent job! She was very pleasant to work with!
Hortencia Mojica
Nov 01, 2019
Excited , the sales person Alexandra, was very helpful,she understood, what I was looking x,Alexandra took the time to help me. definitely I recommend her anytime. God blessyou Alexandra 1411 Airway Blvd 79925
caleb ringtone
Oct 30, 2019
I’m Edwin , Was a great experience at the store today because the sales lady that received us was friendly , professional and knows around her work , we came in scared and thinking less , she spend her time to tell us all about the quality of the couches And mentions mattress’s which we loved it , for what we were looking for and made great recommendations about what she knows was good for our family , we ended up buying her choice which it came out to be the best of our dream , thanks and we need million like Alejandra Garcia
enriqueamaya10@gmail.com Amaya
Oct 30, 2019
Great customer service good listening skills.
Melissa Ostos
Oct 29, 2019
Jesus was very helpful!!! Great customer service!!
Joani Zorn
Oct 28, 2019
Victor was very helpful and very accommodating. We really enjoyed our furniture buying experience. He made it hassle free.
Laura Martinez
Oct 28, 2019
Great service Ruben is a great guy really respectful and great explaining deals 5 stars for him. Appreciate his work thanks Ruben
P LunaSand
Oct 28, 2019
Efren Herrera our sales person was amazing. Super knowledgeable, thorough and patient. He really spent time explaining the difference between all the mattresses to ensure we made the right decision. He was not a typical pushy sales person, which was quite refreshing after we had been to several other furniture stores in town.We will definitely be back to Ashley to see Efren and purchase the rest of our home furnishings.
Jesus Moreno
Oct 28, 2019
I am amazed with the quality of the service by Ruben! My mom is super happy with her new sofas.Thank you!
David Ganter
Oct 27, 2019
Nora helped us out a lot. Great customer service and awesome selection of couches and furniture
Cristina Nunez
Oct 27, 2019
Jesus was such a great help. He was patient and more than happy to assist us
Chris
Oct 27, 2019
Thank you Jesus for your assistance and help today. We greatly appreciate it!
Hortencia Teran
Oct 27, 2019
Efren was great! Very helpful. Love all my purchases and customer service received.
Jesse Teran
Oct 27, 2019
Efren is awesome. He helped me convince my wife to get an awesome recliner in addition to our living room set. Efren rocks!
Jerry Parrish
Oct 26, 2019
Jesus Trejo greeted us with a smile and helped us with our purchase on 10/26/2019. He was very knowledgeable about product along with the financing. Definitely will be returning in the near future for another purchase. Thank you Jesus for listening to what we wanted and needed.
Nancy Garay
Oct 26, 2019
Irving did a wonderful job and did everything he could to assist me and my family!!! Thank you!
Alexis Loya
Oct 26, 2019
Great experience 👍, super patient with us.
Jay Garcia
Oct 24, 2019
If you come to this store definitely ask for Louie Arreola! Helped us out with everything we had questions with and was very respectful! Thank you Louie!!
Nayeli Torres
Oct 24, 2019
My experience was wonderful, Jimmie greet us at the door. He gave us our space to look around kept a distance but still on sight just in case we had questions. He was really understanding when I told him I couldn’t close the sale until tomorrow, Jimmie was really nice and told me not to worry. He gave us his card. And the next day he was there again greeting us wonderful at the door. If you want the best help ask for Jimmie.
Rob Hernandez
Oct 22, 2019
If you need any help with furniture Victor from Ashley's is the guy to ask for.
adrianus I
Oct 22, 2019
Wreck it Ralph made our trip an easy one, remembered us from days before and had a good sense of humor.If your looking for someone whos adds no pressure and will answer your questions hes the guy.
Viviana Murillo
Oct 20, 2019
Irving was very helpful throughout our buying process. He made everything easy and had a pleasant attitude while we worked with him. We appreciate his customer service!
Dark Angel
Oct 20, 2019
Ashley Trited my wife like if we were begging for furniture... Terrible Service... Dont go or Recommend this place...
becky lewis
Oct 20, 2019
Louie gave us good insight and plenty of time to browse. He was very professional.
Francisco A. Lopez
Oct 19, 2019
Exellent merchandise outstanding service. Mr. Gonzalez is avery knowledgeable salesperson.
Liz Cordero
Oct 19, 2019
Louie was great, service easy. Love the furniture
Samuel Coronado
Oct 18, 2019
Victor help me find everything I need
Fl!p Capo’s Stoop!d Sessions
Oct 17, 2019
Customer service was excellent. Ashley was very helpful and gave me confidence in going back if I need anything else for my home. 👍
marie dozal
Oct 17, 2019
Miss Ashley Blanco was very helpful and a real sweetheart I am very happy with the service she provided and will go back to that store again....
Irvin Johnson
Oct 17, 2019
Just looking
Lizeth Antonino
Oct 16, 2019
If you need a great deal and amazing customer service Ralph Martinez is your guy. He was very knowledgeable, helpful and willing to give you the best deal possible. Highly recommend.
Olivia Juarez
Oct 15, 2019
Ralph Martinez was very helpful and courteous. I was in and out of the store quickly as I only had a short time to shop around. Thank you
Matt Herrera
Oct 14, 2019
Frankie was very help and gave me a good discount! Go ahead and ask for him at front!
ashley baker
Oct 14, 2019
Efren was amazing! He listened to our needs and wants and showed us many options exactly like we were looking for. We found the perfect couch in less than 5 mins with Efrens help!
Alec Rodarte
Oct 14, 2019
Victor helped me out. Outstanding service.
Cynthia Marie Giselle Luna
Oct 14, 2019
Louie was very knowledgeable and helpful in assisting me with exactly what I wanted for my purchase.
Norma Fabela (Normaarely)
Oct 14, 2019
Jesus did a great job finding the best mattress for our soon to be family! Thank you Ashley’s!
corina farias
Oct 13, 2019
Very attentive. Good sales person.
Erik Perales
Oct 13, 2019
Thank you Victor for your help and service. Great customer service.👍🏼
Cynthia Gomez
Oct 13, 2019
Our experience at Ashley is always good and Frank did a great job at making sure we felt comfortable and purchased the couch we really liked. Very patient and excellent customer service! Ask for him, he will really take care of you!
Eric Martinez
Oct 13, 2019
Victor was extremely helpful in helping us find the perfect sectional for our home. He was great and helped in providing several options. Very friendly and knowledgeable overall.
Karen Robles
Oct 12, 2019
Great customer service! Victor was awesome in helping us every step of the purchase process! Highly recommend!!
Dunely Quinonez
Oct 12, 2019
Jocelyn was so helpful! Recommend !!
Juanita Martinez
Oct 12, 2019
Great customer service! Very helpful and thoughtful!
courtney A
Oct 12, 2019
Do NOT open a card with this company. It’s been nothing but problems and negative effects on my credit score since opening over 2 years ago. They decrease our credit limit on the card every time we pay it down a good amount because we’re not constantly spending there. Overall they’ve decreased it $1000 in less than 2 years, causing my credit score to constantly take hits for thinking my card is always maxed out. Never purchasing from them again if I have a choice.
Laura Paquian
Oct 12, 2019
Efren Herrera took great care of us today at Ashley! He's extremely professional, knowledgeable and friendly. We had tons of questions about the pieces we bought and he knew all of the information.I highly recommend Efren! He's fantastic at his profession and fun to work with.Thank you Efren and Ashley!
G Jackson
Oct 11, 2019
Ralph was super friendly! Great service, professional and helped us quickly as we were in a rush! We’ll definitely be back!
Jason Ramirez
Oct 11, 2019
Ralph Martinez was very helpful and made the process easy. Good customer service, will be returning for future purchases
Belloneypony
Oct 09, 2019
Ralph was very very helpful. Knew exactly what I was looking for. I recommend seeing him for all your furniture needs.
Patrick Melton
Oct 09, 2019
Luis was great there wasn't a hard sell he let my family and I shop around and gave us our space. Was very knowledgeable.
Santos Padilla
Oct 09, 2019
NEED BETTER CUSTOMER SERVICE!
Joseph Kolajack
Oct 09, 2019
Louie was great! Gave us many options.
judith montero
Oct 08, 2019
Very expensive and they don't do good at negotiating prices. Best to go to Shorty's that's on the Gateway between Lee Trevino and Zaragoza. They have Ashley furniture and for a much better price.
Lr 9000
Oct 06, 2019
Efren herrera did a good job! Got a great deal.
Vanessa Medina
Oct 06, 2019
Efren Herrera was very polite and patient!
Nellie Garcia
Oct 05, 2019
Came in looking for shelves, but Mr Louie Arreola treats you like family, we felt so at home, we bought a sectional and fireplace TV stand. Wow! Great Service! Thank you so much Louie and Ashley Hime Furnishings El Paso!
Jerry Garcia
Oct 04, 2019
Excellent, daniella was excellent took the time to explain everything awesome employee. We will be back to get our purchase from her.ty
Jerry Wolf
Oct 02, 2019
Lots of variety, high prices.
Tina Verhagen
Oct 02, 2019
Loved this store in San Diego...good selection here too. Nice variety of prices...you can get quality furniture for not a lot of money
Violet Caro
Sep 29, 2019
Ralph made the process painless and gave us great service !
Javier Maldonado
Sep 28, 2019
Great selection
Saul Paz
Sep 27, 2019
Awesome!
Troy Huffaker
Sep 25, 2019
Well built furniture.
Courtney Worsham
Sep 24, 2019
Great customer service! Chris was very professional and informative and made sure we left satisfied.
Luis Albillar
Sep 21, 2019
Excellent Service. Highly recommended. Thank you Efren.
Hisu smh
Sep 19, 2019
It's so beautiful and cool
Angela Najera
Sep 17, 2019
(Translated by Google) I loved. The luxury furniture.(Original)Me encantó. Los muebles de lujo.
Luis Farias
Sep 10, 2019
Louie provided efficient service
Toni Ragan
Sep 10, 2019
Fast and friendly, did a great job!
Olivia Ortiz
Sep 10, 2019
Worst Customer Service given by Lorie..... Very Rude!!, Does not care about customers concerns or returns calls,,,, The Mattress we bought is defective ,,, Take Your business somewhere else ,,, Big Mistake in Our Part!!!! Never Again......
Alex Gamon
Sep 10, 2019
Danielle was a very helpful and attentive sales person. It was a great experience thanks to her! We look forward to going back for more.
Cruz Gay
Sep 10, 2019
Efren was very helpful and patient. He answered all my questions . Very friendly!!🙂
Hanna Langford
Sep 07, 2019
Went to Ashley not expecting to find something right away and Louie Arreola provided amazing customer service and found us everything we were looking for without going over our price range. I definitely recommend requesting him if you plan on shopping at Ashley.
Christopher Candia
Sep 04, 2019
Really friendly staff
Jessica Urrabazo
Sep 03, 2019
Our sales associate Danielle was very knowledge, the whole experience was amazing! Highly recommended.
Jose Andrade
Sep 02, 2019
Louie was an expert at his job. I would defined recommend this individual/services to anyone! I ha a pleasant time during my shopping.
Edith Barron
Sep 02, 2019
(Translated by Google) Misunderstood(Original)Mal entendido
Bryan Dodd
Aug 31, 2019
It was great. Jocelyn was very helpful.
Goldenrod Willy
Aug 31, 2019
great help nice and freindly.
Carmen Castillo
Aug 31, 2019
(Translated by Google) High the cost of furniture and personally I do not like this type of furniture too large and old type for my taste(Original)Elevado el costo de muebles y en lo personal no me gustan éste tipo de muebles demasiado grandes y tipo antiguo para mí gusto
Cassie Sullivan
Aug 30, 2019
The assistant manager Lazaro Vega was FANTASTIC... He greeted us and periodically touched base with us as we went thru the store. He explained the Labor Day Weekend Sale as we didn't need to take delivery of our purchase for 60days. We WERE thoroughly and highly satisfied with his entire approach and personality. HE DESERVES A RAISE!!☺❤
Kassy Acuña
Aug 29, 2019
Efren Herrera was a great help and very knowledgeable. He was willing to work with us on finding whatever we needed.
Azul Medspa East
Aug 28, 2019
Lazaro provided us with great costumer service 👌
jorge vazquez
Aug 28, 2019
Great customer service, nice price and much variety to choose from.
Kaitlyn Streff
Aug 25, 2019
Bought an awesome bedroom set from Louis!
Wendy Juarez
Aug 23, 2019
Jesus was extremely helpful in our sale.
Adrian Cepeda
Aug 23, 2019
Jesus was very helpful excellent service!
Jasmine Perez
Aug 23, 2019
I went to this location looking for a bedroom set purchased my bedroom and saw that online it was $200 dollars less went to the store to do a price match and they only offered $20 back so I cancelled my order and I’m still waiting for my money back which was over 2,000 after I went to furniture city got the same bedroom set for 1,200 huge price difference always do your research
Alonso Salcido
Aug 22, 2019
Excellent client service by Esteban
Jesse Porras
Aug 22, 2019
Had been greeted right away once entered the store. Danielle had given great details and information about what we needed. Was a great help in our purchase. Very much appreciated, thank you very much
Mayra Arellano
Aug 22, 2019
Great customer service thank you
Robert V
Aug 19, 2019
Nice selection and friendly workers
Bernardo Wiebe
Aug 16, 2019
(Translated by Google) We bought some rooms and I really liked the store Nora took care of us and attended us very well thanks NORA(Original)Compramos unas salas y me gusto mucho la tienda nos atendio Nora y nos atendio muy bien gracias NORA
Ignacio Esparza
Aug 14, 2019
Good prices
JubalFPV
Aug 13, 2019
Have to change my review. The couches we got are not holding up after just a couple months. Seem softer than what we sat on at the store. Material is balling up into long balls. Of course the couches went on sale right after we picked ours up. Plus we were told the dresser we picked was wood, it's press board! Will look someplace else next time we need furniture.
Zury Hoaglund
Aug 11, 2019
Really good experience, our sales person Ashley was really informative and helpful. Would definitely recommend asking for Ashley to assist you when you go in.
Richard Martinez
Aug 10, 2019
Louie welcomed me as I entered the store, with a smile asked me if I needed help or where he could point me in what I was looking for. We talked and I asked him to let us look around first.He had to step away for a little but introduced me to another person in case we needed help. Once I found what I needed, I asked him some questions and we were done. He was very professional, courteous and gave me my space (which was very important).Louie made my purchase here at ASHLEY very pleasant. Thank you Mr. Arreola
MAYRA MIRANDA
Aug 10, 2019
(Translated by Google) An excellent place, very friendly treatment and very helpful seller and helped us a lot with the product that I wanted.(Original)Un excelente lugar, el trato muy amable y el vendedor muy atento y nos ayudó mucho con el producto que yo quería.
Federico “Don Fede” Lopez
Aug 09, 2019
Great service, sales person is very knowledgeable and quick to suggest other options.
Christopher
Aug 09, 2019
Sales representative- Efren-was very helpful and informative. Helped out with our purchase, and gave good deal on our furniture.
JJ Bro
Aug 09, 2019
Great customer service! Especially from Louie, he have our space when needed, didn't rush us at all and understood everything. Really recommend this store for furniture purchasing and really recommend Louie. Just ask for him and he'll be there.
garrett lundin
Aug 08, 2019
Lazaro from Ashley furniture located on airway in El Paso Texas was a great salesman! He was helpful and knowledgeable about inventory and materials used. I would definitely go back and purchase from them again
Sergio Ybanez
Aug 07, 2019
If you need anything in furnishings for the house, this is the RIGHT place!
Emanuel Medina
Aug 07, 2019
Great service, strongly recommend Mr. Sierra as a salesman.
Jose Flores
Aug 07, 2019
Our salesman, Gilbert, Knows the products sold by Ashley well and showed us exactly what we wanted. He was patient and professional and we walked away with what we are sure will look nice in our new home and that we got it all at a great price. However, it wasn’t until we signed and paid that we were informed that our furniture would not be delivered until maybe the first or second week of September! So no bedroom suite and no living room furniture for six weeks. His explanation? “Oh, we are just a showroom. The actual warehouse is in Northern California and has to be shipped.” You would think they would disclose this up front.
Karla Dominguez
Aug 06, 2019
Louie great service, great prices
LAURA ALFEREZ
Aug 06, 2019
(Translated by Google) I found good quality furniture that matters most to me. And reasonable price.(Original)Encontre buena calidad en los muebles que es lo más me importa a mí. Y precio razonable.
Miriam Padilla
Aug 05, 2019
Louie was a great sales man and a great help when it came to picking the furniture for our home!
Gee Badu
Aug 03, 2019
Pleasant experience.
Elsa Martin
Aug 02, 2019
Jocelyn Lozano was a great help. She gave us a chance to browse in peace (a rarity in furniture stores) and was available for questions as soon as we needed her. Would definitely come back.
gail martin
Aug 02, 2019
Took forever to get chairs
Rachel Navarro
Aug 02, 2019
Efren was very helpful , friendly & knowledge on products. Thanks.
Oscar Camacho
Aug 01, 2019
I came to this location with the intent of browsing for a coffee table and dining set. I was immediately greeted at the door by Ashley who was very friendly and even more so knowledgeable in all aspects that the store had to offer.She showed me around with what was in stock and what she could order for me with the ideas I had in mind. There was no stone unturned in the effort to get exactly what I wanted. I have never had an experience quite like this and it was a breath of fresh air to say the least.After I found what I was looking for I mentioned being in the market for a new bed. It turns out that Ashley was also a subject matter expert in the various selections of mattress’ and very offer available.By the end of my visit I ended up financing 12 different pieces of furniture. Not because I was foolish in my expense, but because I found everything I needed, was treated like a welcomed guest, and the costumer service I received was second to none.I highly recommend this location and without a doubt will continue to furnish my home from here.
Majayra Perez
Jul 31, 2019
Ruben was very helpful and made my visit very pleasant.I will definitely be back soon for other furniture pieces.Thank you!
Christopher Wheeler
Jul 30, 2019
He was a huge help & provided me with good service.
Carlos Anguiano
Jul 28, 2019
Very friendly and helpful. Definitely will recommend.
Elvia Reynoso
Jul 28, 2019
My husband and I had a good experience shopping at Ashley’s Furniture. Jocelyn Lozano was very help and courteous and answered our questions. We did make a bedroom purchase.
Regina Meigel
Jul 28, 2019
Good quality.
Angel Madrigal
Jul 27, 2019
Great service and awesome customer service. Thank you Efren Herrera!
Maria Toro
Jul 27, 2019
Great customer service! Great discounts
DJs Transport
Jul 26, 2019
Amazing service from Louie!!!! Got everything I wanted and more at an AWESOME price!!
maxpepper100
Jul 21, 2019
Excellent customer service
Donny Petrie
Jul 21, 2019
Customer service and sales did an excellent job. Neither of the sales representatives that assisted us hounded us through the store or attempted to upsell us, as typical at most furniture stores I have been to.
Chirag Acharya
Jul 21, 2019
Jocelyn was phenomenal. She helped us in buying sofas and provided very useful information. She is friendly and professional, she puts her good efforts to understand customer’s need. Thanks so much, Jocelyn!!
Celia Smith
Jul 21, 2019
Louie Arreola delivered great service! Now I can’t wait to have my beautiful sofa’s delivered as well. And thank you for that relaxing mattress demo. Definitely will be coming back! Customer service is not dead at Ashley Furniture HomeStore!
Rogelio Torres
Jul 20, 2019
Great salesman, had a great time buying furniture here. Efren Herrera was very helpful and didn't hover which made the buying process very stressfree.
Connie Perez
Jul 20, 2019
The sales rep Jimmy was a wonderful person highly skilled knowledgeable and very nice. Had a great experience on my purchase of my new couches. Highly recommended the salesperson and Ashley Furniture
Gustavo Ponce de Leon
Jul 20, 2019
Louie gave us an excellent service. I would recommend him for your purchase
Herrera Ilse V.
Jul 20, 2019
We had the best experience shopping for our dining room and living room set, our sales associate Danielle M. was amazing. She helped us meet our every need. We absolutely recommend her AND Ashley Homestore!! Thank you!!
Jasmine Juarez
Jul 20, 2019
Louie was very polite and helpful! He made my experience quick and easy! Very grateful!
Rob Arm
Jul 20, 2019
Irving was amazing. Introduced himself and he let us look around. Once we had questions he was able to answer.. no pressure, no problem. As for Irving, he’s is truly an awesome salesman.
CRIS Gomez
Jul 20, 2019
Fast friendly service by Esteban
Martin Becerra
Jul 19, 2019
(Translated by Google) Patricia treated me well. Excellent service(Original)Patricia me atencio my bien.excelente servicio
Glen Oliver
Jul 19, 2019
Patricia and Frank did an outstanding job helping me with buying my Power Recliner.
Josefina Ochoa
Jul 19, 2019
Excellent service and sales associate, Louie Arreola.
Pricilla Sosa
Jul 19, 2019
Great Customer Service.
sara martine (sem)
Jul 18, 2019
Louie was amazing!!! I went to other furniture stores in el paso and no other salesman compares. Very knowledgeable of products and helpful in decision making process as well as in getting me exactly what I wanted for living room and dining. If u buy furniture here ask for Louie
Sleepy Neph
Jul 17, 2019
Esteban gave us excellent customer service, definitely going back
Lidia Beck
Jul 17, 2019
The atmosphere just felt different. Staff was willing to help people out, unlike other furniture stores I've been to where you basically get judged by your looks. Jesus did an outstanding job at giving us the best prices possible. Thank you very much!
Rebeca Alvidrez
Jul 17, 2019
Louie Arreola was a great sales associateHe had an amazing performance, helped a lot with the prices and gave me a good deal with the mattress I was looking for he also showed me more options. Was a great service
Stella Loya
Jul 15, 2019
Recommend Efren Herrera great service
Raul Santiesteban
Jul 15, 2019
Great service
Priscilla Miranda
Jul 15, 2019
It was my first time going to Ashley Furniture and I loved what I see. I went to co sign for my niece's first purchase. It was a great experience. Sylvia Gonzalez assisted us and was Class A...Thank you.. we will come back.
Stephanie Denise Ramos
Jul 15, 2019
Nice..a little pricey..they will work with u on prices
Elizabeth
Jul 15, 2019
Danielle was great!! She was friendly, helpful and worked hard to help us get exactly what we wanted. We especially liked that she wasn’t pushy and was extremely knowledgeable about the furniture. 👍
y0shii-11
Jul 14, 2019
Ralph was very helpful and did his best to find us exactly what we wanted!!!
D Stimpson
Jul 13, 2019
Very gratifying experience shopping at Ashley Furniture of El Paso. Our sales clerk, Ashley, was very attentive and knowledge on all of the products presented. The sore was laid out very neatly and the staff was extremely courteous. The prices are extremely competitive.
Mauricio Moreno
Jul 12, 2019
Efren Herrera provided an exceptional service. He was very knowledgeable about the furniture. Loading department was fast and friendly.
LeRoy Cottman
Jul 12, 2019
He was very knowledgeable and professional, the next time I will ask for Mr Louie
Refugio Sias
Jul 11, 2019
Would recommend Steven for his expertist.best quality furniture. Thanks.
Nuclear Kitten
Jul 11, 2019
Ralph was very helpful
Maria Barragan
Jul 09, 2019
Ms Ashley very helpful . Thank you!
David Padilla
Jul 09, 2019
Me and my wife went in to look at some genuine leather couches. We had great customer service from the time we walked in till the time we left which was 45min after closing time. We had looked at set of couches and love seats and recliner that we liked but later was told by our sales person Danielle that it was not genuine leather and showed us three different options. She informed us that it was the last day for the 4th of July sale. She gave us estimates for all three sets and the best price possible for all 3. We decided on the one we liked without being pressured my Danielle. We ended up purchasing the set that we liked and we are very satisfied with our purchase and with the Outstanding Customer service we received from all the staff there. I would Highly RECOMMEND Ashley HomeStore. I would ESPECIALLY like to thank our sales person Danielle for helping us and guiding us in the right direction and thank EVERYONE for being patient with us even after we were there 45min after closing.
Christopher tWins
Jul 07, 2019
We had a great experience with the salesman Chris. He made us feel comfortable and wasn’t a pushy salesman. Very knowledgeable about the sectional we purchased. We will definitely be returning for bedroom sets for our daughters.
Destiny Chacon
Jul 07, 2019
Efren was very professional, patient, and extremely knowledgeable. Very satisfied with my experience.
Lauren Rivera
Jul 07, 2019
Efren was great and made the process fast and easy 👍🏼
Gabriela Corral
Jul 07, 2019
Highly recommend, staff is really friendly and attentive. Ask for Danielle she was very helpful and patient through the entire process. She was determined to help us find the perfect living room and bedroom set and she made several recommendations at really great price. My fiancé and I took our time and we did not feel rushed. Will definitely return to Ashleys for any future furniture purchase.
Cin_ D
Jul 07, 2019
Lazaro Vega thank you for your service I am very happy with my furniture keep up the good work
Eric Rivera
Jul 07, 2019
Louie was great associate. Very polite and professional and let us shop in peace. Thank you.
Penelope Ayala
Jul 05, 2019
Louie was great help and exhausted all options to make sure that we left the store with what we needed.
Leticia Maldonado
Jul 05, 2019
Louie Arreola is fantastic..quick and professional..Thank you
Josh L
Jul 05, 2019
Very helpful staff on site that will answer any questions you have as well as let you shop yourself to not feel pressured. Furniture is good quality and made to order with many buying options.
Eri Tijerina
Jul 05, 2019
Louie was very helpful
Tyler Riggleman
Jul 04, 2019
Louie was very helpful in explaining different options and narrowing down the furniture style we were looking for. He was extremely knowledgeable in all of the items in the store.
Ruben lopez
Jul 04, 2019
Louie got us a great price and was very kind and respectful.
Dolores Roque
Jul 04, 2019
Esteban was fantastic. So lucky to have had him as our sales representative. Extremely professional and knowledgeable. Thanks for everything Esteban! Happy Fourth of July!Maria Roque
Jake Grasso
Jul 04, 2019
Ashley help me out with everything I needed. Super professional and very kind. I highly recommend Ashley's furniture!
Eduardo Cortez
Jul 04, 2019
Great customer service
Silvia Posada
Jul 04, 2019
Great customer service and amazing deals!
Addy Berumen
Jul 04, 2019
At Ashley HomeStore El Paso, I experienced nothing but amazing customer care. I had the pleasure of working with Ms. Casas and I am so grateful for all the time and dedication she put into helping me out.She was very patient and helpful when choosing each piece of furniture and every time I had a question, either at the store or via email she always provide a fast response.I truly recommend this store, I’m sure I’ll be back soon.
Luba Zaika
Jul 03, 2019
I worked with Frankie and he was extremely helpful. In a lot of furniture stores the sales associates follow you and make it extremely uncomfortable in browsing through the store. Frankie gave us enough space but was close enough when we needed our questions answered. He made the process of upgrading our living room extremely easy and even sent a post card of thanking us for our business. If you're looking for furniture then he is your man.
Cynthia
Jul 03, 2019
My husband and I visited Ashley home store on 6/2/19,Jesus helped us throughout our whole shopping experience. He was very kind and helpful. We are extremely picky and he was very patient showing us around the store and in the kiosk. At one point he needed assistance from Joseph to move some furniture and Joseph as well was very kind and patient. Very good customer service not only him but several others asked if we needed help. I am proud to say I buy my furniture at Ashley as we are returning customers because not only is the quality great but so are the employees. Thank you.
jae bryant
Jul 02, 2019
Danielle was great!
Charles Kincaid
Jul 01, 2019
Not impressed with sales person. Didnt know the item we were looking for was on showfloor. We saw it when we looked around. BTW if youre military or have access to AAFES online, check prices there first. Even with the $99 gold level shipping, AAFES was over $300 cheaper. Go to the show room just to see what the material feels like and if the color is suitable.
Leslie Hawes
Jul 01, 2019
Louie was an awesome associate from the time we walked through the door, throughout our entire selection process. We would definitely come again.
cruz payan
Jun 30, 2019
I want you to know you have an exceptional employee, Omar Gonzalez, in your sales division. He was courteous and friendly. Omar is an asset to your organization and is part of the reason I look forward to doing business with you again in the future.
Francisco Lira
Jun 30, 2019
They knocked it out. Told them my style and showed me a variety of options. Thanks Chris!!
Robert Corrujedo
Jun 30, 2019
Lui, gave us all the information we needed and he was very helpful and patient, great experience.
Denise Williams
Jun 30, 2019
Efren Herrera went above and beyond in helping me find the perfect furniture for my home. I was blown away by his customer service. Give this man a raise 🙌🏽
E & S Jolley
Jun 30, 2019
We came to Ashley to pick out a new couch for our home. Jesus T. at the El Paso location immediately greeted us and began asking what elements we were looking for. He showed us around the store to different options and when we came across the one we liked best he worked out the best price. He explained our options as far as delivery and protection went. And even informed us of a great option with the protection plan. It was a quick, seamless visit. Great service! And we're excited to receive our couch in the coming week!
Héctor Iturriaga
Jun 30, 2019
(Translated by Google) Excellent service thanks to Esteban for his patience(Original)Excelente servicio gracias a Esteban por su paciencia
APA GMAIL
Jun 30, 2019
Thanks for being awesome
Luis Ceballos
Jun 30, 2019
Irving Gonzalez was very helpful and attentive.
sarah arambula
Jun 29, 2019
Thank you Louie for your exceptional customer service. You are always amazing at making the furniture buying experience pleasant and so simple. You have made it so easy to continue to refer friends and family to be taken care of by you and I always get amazing feedback from them. Thank you for many years of consistent , amazing service and for always helping with a big smile.
Melanie Almada
Jun 29, 2019
Danielle was knowledgeable, patient, and friendly! She was a huge help in our table buying process. I plan on visiting her soon to buy more furniture (:
Amber Marie
Jun 29, 2019
Ruben was extremely helpful and knowledgeable. He offered great customer service while letting us explore at our leisure.
Genaro Munoz
Jun 29, 2019
Very knowledgeable and helpful sales person. Very friendly!!!
Luke
Jun 29, 2019
Arturo was a very patient and helpful salesperson. Took the time to measure things for me and helped find the right colors to match what I was looking for. Great selection of furniture and great service! Thank you!
Judy Santellana
Jun 28, 2019
Patricia was great!!! Very helpful!!!
Christina Salas
Jun 28, 2019
Highly recommend, customer service was excellent. Ask for Danielle she was great! She was very helpful and patient through the entire process. She made several recommendations and was really devoted to helping us find what we were looking for at a great price. We took our time and didn’t feel pressured or rushed while shopping.I will be returning to Ashley’s for future furniture purchases and encourage those looking to shop here!
Nayeli Ciriza
Jun 26, 2019
Danielle was amazing ! She explained everything in detail , she’s very knowledge and is very patient ! Loved how amazing she is !
Bryan Nguyen
Jun 25, 2019
Robert was very eager to help me when purchasing furniture for my apartment. He was very receptive to my needs and budget, thoroughly going through all of the pros and cons of each option. I highly recommend Robert to anyone!
Gina Lopez
Jun 24, 2019
We were approached by Mr.Robert Lopez.Very knowledgeable and professional. He made our shopping experience very enjoyable.
Patricia Sanchez
Jun 24, 2019
Great service!
Ana Aumiller
Jun 24, 2019
Victor was very helpful and very patient. Great customer service!
Berny Kouadio
Jun 24, 2019
My number one store for Furniture. Ashley has a large pallet of choices with affordable prices. Plus their credit card is an amazing option
Drew Anderson
Jun 23, 2019
Give Ashley a shout when you come in she will get you hooked up, no issues. I appreciated all her effort.
Joe Ruiz
Jun 23, 2019
Awesome great service
Rick Ramos
Jun 23, 2019
Victor Helbling has always been such a proactive salesperson that is motivated and honest. I appreciate his full cooperation with the entire sales process.
Rebecca Rodriguez
Jun 23, 2019
Service was very good. Victor was extremely knowledgeable and very helpful. Great experience!
Jesika Perez
Jun 23, 2019
Awesome...super helpful and patient
Marc Kruithoff
Jun 23, 2019
Excellent customer service provided by Ashley. She is very good and pointing out furniture and house necessities that fit your lifestyle, pets, house set up and was easy to communicate with and provided excellent service.
Roger Z
Jun 23, 2019
Robert was amazingly helpful.
Lesley Meza
Jun 23, 2019
Good service
L. Gutierrez
Jun 23, 2019
Just bought a great new bedroom set! Danielle the retail associate was really great and helped me pick amazing set!
Rene Cedillo
Jun 22, 2019
Great customer service! Our sales representative was Irving! He took his time learning about us and what exactly we were looking for!
Abel De Haro
Jun 22, 2019
Louie helped us with all the questions we had, very friendly.
Moataz M
Jun 22, 2019
Ashley was courteous, friendly and very helpful. Great shopping experience!
Bailey Holton
Jun 22, 2019
All ways love from the north Louie Arreola just hook me.... always El Paso love
Gabriela Verdier
Jun 22, 2019
Louie and Eli were very helpful through the whole process! Thank you!
Ronald Torres
Jun 22, 2019
Thank you Nora!
mague Araujo
Jun 20, 2019
(Translated by Google) My experience with Ashley HomeStoreIt was very unpleasantIse a purchase of a very nice room by the way but just outsidebecause of the very poor material quality, I did not have a week with her when she started to creak every time we got up from the chairs. First bad experienceWe went to the store to notify them of what happened and what was our surprise that we were very badly treated by what was called "handler"We wanted our renvolso and we were not given another option to make the change for another roomWe chose another room more or less of good to see, we had to pay a difference of money ,,, up there all rightIt's been a few monthsAnother problem with the armchairsThat they began to sink the backs for lack of filling the cushions began to sting as the feathers of which were filled began to come out😠And now the big armchair turns out that he has already broken a table below😠😠😠😠😠Yesterday I spoke to report the problem and they left me waiting in line and they took me out of lineWhat's up with this furniture storeBoth staff and furniture quality is in tattersI had to press a star but that star does not deserve itI'm so sorry I made that purchase at Ashley HomeStoreHe had to say and told himself.(Original)Mi experiencia con Ashley HomeStoreFue muy desagradableIse una compra de una sala muy bonita por cierto pero nomas por fueraporque por la calidad de material muy pobre, no tenía ni una semana con ella cuando empezó a hacer un crujido cada que nos levantabamos de los sillones . Primera mala experienciaFuimos a la tienda para notificarles de lo sucedido y cual fue nuestra sorpresa que fuimos muy mal atendidos por la que se hacía llamar "manejadora"Queríamos nuestro renvolso y no nos dieron otra opcion que hacer el cambio por otra salaElegimos otra sala más o menos de buen ver,, tuvimos que pagar una diferencia de dinero,,, hasta ahí todo bienYa pasado unos mesesOtro problema con los sillonesQue se empezaron a sumir los respaldos por falta de relleno los cojines empezaron a picar pues las plumas de lo que estaban rellenos se empezaron a salir😠Y ahora el sillón grande resulta que ya se le quebró una tabla de abajo😠😠😠😠😠Ayer hable para notificar el problema y me dejaron esperando en línea y aparte me sacaban de la líneaQue pasa con esta muebleriaTanto personal como calidad de muebles está por los suelosTuve que pulsar una estrellita pero ni esa estrellita la mereceMe arrepiento tanto de haber hecho esa compra en Ashley HomeStoreSe tenía que decir y se dijo.
cruz hernandez
Jun 17, 2019
It was easy and a great experience.Jesus is the person who helped me .i liked he gave me space to look around I cannt stand it when a sales person is following you and breathing down your neck .he was very professional I would differently come back thank you Jesus
Adi Lew
Jun 17, 2019
My experience at Ashley’s was phenomenal.Professionalism by the employees was outstanding.Great price for authentic furniture.I will definitely shop there again and would recommend this store to anyone searching for furniture.
Monica Figueroa
Jun 17, 2019
Efren is awesome...very patient and explains everything with extreme detail!
Jonathan Noriega
Jun 16, 2019
I worked with Efren, and while everyone will always brag about their sales associate when they close on a purchase, I want to say Efren was, by far, the best sales associate I’ve worked with in any furniture store. He was professional, and courteous. He provided me all the space I needed while also being exactly in the right place when I needed him. At most times, while shopping, you will notice being followed, by either your sales associate or a competing associate, but with Efren no such bothering feeling existed. He did so well, even his fellow sales associates didn’t even know he was there for me. That made all the difference. Efren was very knowledgeable, provided the information I needed in an articulate manner, and ran numbers on numerous scenarios, all so that I can get the best price and deal for what I wanted rather than random furniture. He did not try to force the most expensive items down my throat, which made the experience much more comfortable. The numbers never went up from what we discussed, and overall it was a great experience. Efren even pointed out the carts for my son, and knew enough about the layout to recommend and point me towards matching furniture that met my criteria. I’d like to say again: Efren is by far the best furniture sales associate I’ve ever worked with.
Luis Rios
Jun 16, 2019
Delivery date was messed up and I had to pick up part of my furniture two seperate days.
jose villalobos
Jun 15, 2019
Great service and always finds best deals
Pedro Valdez
Jun 14, 2019
Great service and good attitude all the way from the start to the exit of the door. On time delivery and great service good job mi buen
Erik Gonzalez
Jun 14, 2019
I had a great experience with mr Kellog, he is a gentle man and has great follow up
Derica Minter
Jun 13, 2019
I've bought a large dining room table and a bedroom set for my daughter here and both sets are still standing strong (both also with a lifetime warranty). I was told last week they don't do the lifetime warranty anymore due to a change in company. They have beautiful couch and sofa sets which is next on my list to obtain. The sales people are efficient and most are knowledgeable of the furniture. They do have some decent items on clearance now along with sales promotions.
jose piñones hernandez
Jun 11, 2019
(Translated by Google) Very good prices and quality(Original)Muy buenos los precios y calidad
Caroline Nuñez
Jun 04, 2019
The worst experience ever with Ashley’s! We went in May 1st, ready to purchase our furniture and the employee Ruben, convinced us to purchase our furniture and told us it would take 3-4weeks for delivery and if any of it would come in sooner, we would let us know to pick it up. My husband and I don’t have any furniture in our new home. It is now June 4 and still nothing. On May 10 & 17, Ruben had texted my husband saying it was going to be delivered May 28. I was in California and I flew back to to Texas to be there for delivery and nothing! When I called them, they told me it would take another month to deliver because something happened and they don’t know what was wrong with my order. I asked to speak to the manager and supposedly the manager was not there and I spoke to the supervisor and she was extremely rude! I asked why not any of the furniture was ready for pick up and she told me that Ruben misinformed us and that furniture comes in all Together. They didn’t even apologize once or offer a discount on our delivery. They I spoke with 3 employees and they were all so careless. I seriously am never buying from them again!
Armando Bustillos
Jun 02, 2019
Bought some furniture at Ashley they have great stuff and good prices
jasmin ramos
May 29, 2019
Everything is cheaply made and expensive! Learned my lesson never buying again. Even after warrantee they come up with dumbest excuses to not fix anything. Go somewhere else if you can
Connie G
May 26, 2019
Went to purchase new mattresse set very happy. My salesperson Irving is great to work with!🙂
Joseph Hamilton
May 18, 2019
Ralph was so helpful and nice. We came in and was out within 30 min
Jacqueline Rios
May 16, 2019
Thank U... Ashley Homestore in El Paso, Texas, on Airways.Please recognize... 2 employees. Rosie, was The Best, Helping me out on the phone. She was PATIENT with ALL MY Questions. She also checked and Answered All my questions.Robert, The Best too. He helped get my Loveseat.Very Nice and Answered All my Questions.Also... there was a man in front of the store... Greeting Everyone and escorting is to an employee.Thank U... Ashley Homestore!😘Happy Customer 😘
Sal Gonzalez
May 15, 2019
Awsome ask for frank, still juggling on a bedroom set.
Luz Jaime
May 11, 2019
Very knowledgable and professional answered all our questions recommended the mattress promotion and assisted with all the details thanks Omar :)
t diamond
May 09, 2019
Extremely rude people the warehouse for some reason closes before the store. So you have to pick up your purchases before 6 pm. Too bad they don’t realize people that buy their garbage have to work to pay for it.The manager acted like she couldn’t be bothered to help, would not even contact the warehouse manager for me, I got there at 6:10.Then they told us our items that had to be ordered would be delivered May 8th when my wife checked on the in the 6th of May we were told they had been rescheduled for the 28th.Great, we gave away our den set and now had wait three weeks to use that roomNever again.
Evangelina Sosa
Apr 26, 2019
Salesperson is very friendly and helpful. Beautiful personality
Ana Jackson
Apr 13, 2019
Extremely professional staff. The salesman helped us so much and we found our beautiful sectional. I’ve never experienced a quick delivery. Both gentlemen were professional and even asked to take our old couches out for us. Thank you for making it so easy for us. We will be back.
Carlos Gamez
Apr 06, 2019
Good COMPANY TO MANT GOOD THINGS
cecil gumbs
Mar 27, 2019
Ashley was more than helpful with us looking at some wonderful selection. She is a must go to when going to shop it's pressure free and she detail the furniture that way you can select exactly what you want.
April Medina
Mar 18, 2019
Ruben , my salesperson was very patient and helpful. I took my time deciding on a mattress . I went back a few days later and he was still very helpful and knowkedga about his products.
Hector Zapata
Mar 17, 2019
great deals
Terry Rodriguez
Mar 16, 2019
The worst customer service you can find. Don't buy there. Worst experience I had in a furniture store in El Paso Tx.
lilian jazmin espinosa vargas
Mar 11, 2019
(Translated by Google) They told me that my furniture would take 4 weeks to arrive. Now they say it will be 8 weeks.Buy some high chairs and white. they gave me a beige and low-I bought a gray sofa and they gave me coffee. What's wrong with them? !!!(Original)me dijeron que mis muebles se tardarían 4 semanas en llegar. Ahora lo dicen que serán 8 semanas.compre unas sillas altas y white. me dieron unas beige y bajas🙂😏 compre un sofá gris y me lo dieron café. que les pasa?!!!
Daniel Perez
Mar 11, 2019
Jesus was very helpful. He gave us our space and didn't pressure. He looked for every discount he could find for us. We will be back.
munkyoutlaw
Mar 09, 2019
Lazaro was very helpful , we were pleased with the quality and price. Very good deals. Looking forward to returning for future furniture needs!
Ezekiel Schultz
Mar 09, 2019
Service was great, fast and easy.
Claudia Lopez
Mar 04, 2019
(Translated by Google) Very kind thank you(Original)Muy amables gracias
chris morris
Feb 27, 2019
Awesome store tons of furniture selections and the staff don't pressure you into buying.
Stephanie Channels
Feb 22, 2019
Patricia and Danielle were very helpful and courteous! I didn’t feel pressured into making any decision and when we were ready they made the process easy!
Jessica R
Feb 22, 2019
Guy who helped us out was amazing, and so generous. We bought a couch, and it arrived earlier that expected.
Andreíta Bouché
Feb 20, 2019
(Translated by Google) Excellent! Very nice furniture and an excellent treatment of the staff. Thanks Ralph Mtz. It was a pleasure doing business with you.(Original)Excelente! Muy bonitos muebles y un excelente trato del personal. Gracias Ralph Mtz. Fue un placer hacer negocio con usted.
arturo hernandez
Feb 20, 2019
Great variety of great furniture!
Aida Orozco
Feb 18, 2019
Very professional and patient. Very happy with my purchase.
Cynthia Carrasco
Feb 09, 2019
Our experience at Ashley Furniture was amazing, our sales person was awesome.
AA Rivera
Feb 03, 2019
Was over promised by sale associates and finance department I would get store credit for the purchase I made on my next purchase not even 9 months in came back in to purchase some furniture and was declined my store credit. Talked to the manager all he said was “sorry they shouldn’t have told you that” . Well they did several of them. Joe Ruiz the manager would not even look up the order just stood and listened in the middle of the store and said “sorry” nothing on let me fix let me meet you half way let me look it up nothing.
Karina Jaramillo
Jan 29, 2019
Worst customer service ever, I made a purchase since November 23, which it was paid in full the same day. I was told by Efren Hernandez that the delivery will take around 2 weeks. I called 2 weeks later to check the status of the living room, because I never got a call from them, and I was told that my living room will arrive to El Paso January 15th, I called January 15th and they said it will be in EP until January 22. I had to cancel my purchase and I had to buy the living room in another furniture store.
Rudy J Ledesma
Jan 25, 2019
Sales person and Service were extremely helpful, we purchased several items and everything was delivered on time and we are pleased with our new furniture. Thank you
Joseph Richards
Jan 21, 2019
Jesus Trejo...excellent service...wonderful experience. Thank-you so much
vianney sosa
Jan 13, 2019
First time purchasing furniture and Louie made it super easy and exciting! He was very energetic and attentive to all of my moms and my questions. Really awesome to work with. Definitely coming back with him soon.Not only that, but overall everyone was very kind and friendly to us:)
Alfredo Chavez
Nov 03, 2018
Great furniture store!
Rommel Flores
Aug 04, 2018
Love the way they treat their customers as soon as I went through the doors somebody came and helped me I didn't waste any time but what I needed they were very helpful I recommend actually store to everyone.
Adrianna Mata
Jul 22, 2018
I went in looking for a living room table and the moment I walked in there was Mr. Louie Arreola whom showed me immediately what I went in to buy just by seeing the picture I got from the web site. He was very helpful and I was in and out in less then 1/2 hour, not to mention the good deal he offered on the price. Good customer service and great job!
Carlos Portillo
Jul 04, 2018
Had a negative experience in 2021 where I paid cash for my order and was told it would be ready only to be told that it was going to be delayed 8 months. All of this right before moving into our newly built home. We were offered 4 of the 6 chairs but no table (how does that make sense?!). We canceled our entire order and got a refund. You’d think getting your cash back would’ve been straight forward but we were told they couldn’t give us cash back because they needed to process a check. The check took over a week to get to us. Never doing business at Ashley’s.
Fernie Ruelas
Feb 28, 2018
There very hard workers ! Answer all questions in full ! Great 👍 Job !!
Patricia Hershman
Jan 28, 2018
Excellent
Guillermo Montoya
Oct 03, 2017
Don't even bother getting their worthless 5 year protection plan. It's a complete scam that didn't cover my scratches when I put in a claim on year 5 because "they don't cover wear and tear". Then what's the point of giving a 5 year plan!?
Martin Rocha
Sep 19, 2017
Our salesperson Mr. Kellog was very friendly, helpful and easy to work with. Highly recommended!
Hector Leyva
Jul 29, 2017
Excellent customer service.Mr. Trejo was very kind and courteous,Keep up the good work!!!!
Sandy Blue
Jul 19, 2017
Awesome service provided by Guillermo! He gave us all the time we needed to make our selection without pressuring us. Thank you Willy!! ☺️
Antonio Bordonada
Apr 24, 2017
I had gone to Furniture Row right before and was given such a hard time because they didn't want to give me free delivery. I mean I was already spending $6,000 and you can't throw in free delivery? So I went to Ashley and I did not like ANYTHING in the store. But that was quickly solved by Andrea. She showed me their online catalog where I found what I was looking for within 10 minutes. I had purchased everything I wanted, financed, and was out the door in less than an hour. *PLUS* she threw in free delivery and setup!!!!!!! To top it all off I saved almost $3,000 by going from furniture row to Ashley!! Thank you Andrea you were awesome!Update 4/24/2017: It's been exactly 19 days since I ordered my furniture and Ashley was suppose to call me yesterday to setup a delivery time. I had yet to receive a call from them. So I call and they tell me everything is in except my mattress protector. So I asked ok so when can you bring me my furniture? They said it would take another week because they had to deliver with the mattress protector. Mind you I have gotten rid of my old bed in anticipation of getting this delivered today. Plus the manager tells me if they deliver the mattress without the protector it will void the warranty that I PURCHASED. Needless to say I will be sleeping on the floor for a week thanks to Ashley HomeStore.
Stephen Kahoe
Apr 07, 2017
I had a wonderful shopping experience at Ashley's Furniture today all because of the tremendous sales associate that helped me. Her name is Andrea Muñoz and she isn't excellent sales associate. Not only is she knowledgeable about the merchandise in the store, she is friendly, patient, and helpful. She did a fantastic job helping me buy almost an entire household of furniture.
Art Cedillo
Feb 09, 2017
Bought what I thought was a dresser but was only the topperReturned it and never received my refund
