Ashley in El Paso, TX | Furniture & Mattresses (2024)

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Leonardo Espino

Jun 23, 2024

Great customer service as well as good in answering questions.

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Tammy Andrade

Jun 23, 2024

Very nice recliner and mattress

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Alfonso Fuentes

Jun 23, 2024

I had a great experience found the couches that I needed, and I was super happy with my payment

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Alberto F. Segovia

Jun 22, 2024

The Professional Salesman explained everything slowly and he used words that were easy to understand. Kudos

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Jesus Uranga

Jun 22, 2024

Victor Helbling knocked it out for us! We only got couches today but going back for a new bed room set in a few weeks

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Dora Salas

Jun 22, 2024

Eferen Herrera was very attentive, friendly and very helpful. He took his time to show us where things were. Not pushy and very informative.

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Marquix Contreras

Jun 21, 2024

Super easy and Lazaro Vega was super helpful! I can’t wait for my bed (:

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Tere Chinolla

Jun 19, 2024

Customer Service was great!! Found what I was looking for. Thank you.

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Howard Johnson

Jun 18, 2024

No one ever contacted me. I will just call back and cancel

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Veronica Gomez

Jun 18, 2024

They were polite and attentive they gave us the space to decide what we wanted to take

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John Guye

Jun 17, 2024

Very friendly. Service and knowledgeable all over ! Good store with good products

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Linda Nunez

Jun 17, 2024

We stopped today to check out mattresses for our kids beds. The salesman Guillermo did an excellent job showing us around and describing the difference between the mattresses. After a short period of time we made our decision and walked out with two mattresses. We extremely satisfied with our purchase and the customer service we received. We will definitely be back again soon!

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sonhoi sin

Jun 17, 2024

I purchased some furniture and got home. I just find out they charged me $799 for mattress base and mattress $1099. I’m thinking what is this? My salesperson told me it would be $1499 king mattress with base. And delivery fee got much more because of price too. I can’t believe the trick people. I went next day ..I had canceled my orders right away with Chris Serra but they keep calling me to schedule the delivery? I didn’t get any confirmation number .. I literally had to begged for cancellation.. omg..because i have been keep receiving automated delivery calls.for delivery schedule…i literally had to call my credit card company. It’s really bad experience for me. I have purchased furniture everywhere else before and never had this kind of experiences!! Ashley store customers service is really terrible. These people are very very demanding and lack of customer service. When i went to store to cancel my order and he said it is canceled but people called me to set up the delivery date and i told him i canceled it and he said it’s not. Attention buyers.. please shop somewhere !! Ashley furniture store was worse place and people ever !!!

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MICHAELLE Hernandez

Jun 13, 2024

Chris and Fernando were amazing help! Got us some great deals, they were polite and informative. They let us take our time to really know what we wanted. 100% recommend!

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Mia Morbid

Jun 10, 2024

Chuy P. Was super helpful, welcoming and fast with helping us chose our dining room table, we gave him our budget and he exceeded our expectations, thank you!!

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Luis-Carlos Arias

Jun 09, 2024

Victor Paul always puts the customer first. There was a price difference between online and in store price. Victor without hesitation took the initiative and helped me out. He’s always helpful and thorough. Great job

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jesus romero

Jun 08, 2024

(Translated by Google) Omar and his experience was crucial, we thank him(Original)Omar y su experiencia fue crucial le damos gracias

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Anthony Mazzei

Jun 08, 2024

Bought a couch bed and dinner table . Victor was my guy that helped . Excellent service .

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Cristina Sabanero

Jun 08, 2024

Don't buy the warranty. It's a waste of money and they do not honor the warranty.

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Selenia L

Jun 04, 2024

Don't buy the gbs insurance they offer you at Ashley! It's a total scam! I canceled the gbs insurance with them and Ashley has yet not refunded me! It's been 2 months and I keep calling them multiple times and nothing is being resolved. Emails are being sent and managers are being called but no one seems to know what to do. Total scam by both companies. Ashley for selling an insurance and promising everything can be fixed or replace with this insurance. Promoting them falsely. By the way I just needed my sofas to be cleaned or steam and they refused because I had more than 2 stains. So people don't fall for these insurance they insist in selling you because it's worthless.

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kathleen povelite

Jun 04, 2024

Eddie was very helpful in the selections in the bedrooms sets that my fiance and I were looking at. Thank you again Eddie for your expertise and knowledge in picking our new bed set.

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Will Smith

Jun 03, 2024

Omar provided exceptional service. He took the time to understand my needs and found exactly what I wanted for my home

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Jackeline Cerda

Jun 02, 2024

Excellent customer service! Salvador was extremely helpful and proactive!

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Susie Sanchez

Jun 02, 2024

Went to Ashley's to see their living room sets. We found one loved it, reasonable price and also purchased a dining room set. Oscar S.was amazing in helping us to finance our purchase. I really recommend asking for him to help you with your new purchase. 👍

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Aurora Dominguez

Jun 01, 2024

Great customer service. Miguel was super nice and professional.

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Joana Rosas

May 31, 2024

(Translated by Google) It was pleasant to talk and deal quickly and satisfactorily and good service(Original)Fue grato hablar y hacer trato rápido y satisfactoriamente y buen servicio

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Richard Russell

May 29, 2024

The initial salesman was helpful and demonstrated respect for us by giving us time to discuss the purchase on our own. Unfortunately the manager was a very different story. He was pushy and reminded me of all the best stereotypes about sales people. He tried to guess at what we were thinking (unsuccessfully) and tried to bait me by questioning my finances as if that was pulling my "Man-Card". The team offered us a better deal once we had already left. The problem with that is that once a potential customer leaves the floor, they have already gotten used to the idea of not buying. After that, there is no getting them back. If they had offered the same deal in the first place, we would have bought 7k in furniture that day without a second thought.

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Jane Sturgis

May 29, 2024

Very professional. Knew availability of preferred furniture and upholstery.

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D Teka

May 29, 2024

Don't buy the warranty it's doesn't cover anything. They promised us on the sales floor that it covers everything and when we tried to put in a warranty claim they said it does cover it. Their Deceptive business practices aren't worth the quality. Do fall for the pitch.

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Rhonda Fleming

May 28, 2024

Went on Memorial Day. Sale was fantastic. I got a good deal and the custom service was exceptional!!

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Oscar Sinyard

May 27, 2024

Very helpful.

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Greg Chapman

May 27, 2024

We went in to look at sectionals to replace our existing furniture and were blown away with how easy the process has become since the last time. We found what we wanted and within 20 minutes, we’re out the door with a delivery date. Thank you for the easy buying experience!

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Carolina Herrera

May 26, 2024

We were approached by Mr. Oscar Sanchez and he was extremely patient with us… he helped us find what we wanted at a great price! We shopped around for a few days, Oscar gave us the best deal 👍🏻

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irene rascon

May 26, 2024

Chuy was extremely courteous and helpfulThank u Chuy

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Marcy Delaney

May 25, 2024

Customer service was excellent and they answered all of my questions.

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Monica Salas

May 25, 2024

Good customer service!

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Keith Desmond

May 25, 2024

Awesome

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Sylvia Reyes

May 25, 2024

Everything went wellLoved the offer and 36 month interest free.

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Lorie Garcia

May 24, 2024

Excellent customer service. Our representative Bryan Gonzalez went above and beyond in explaining the features and materials of the furniture. Very knowledgeable!

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Oscar Castro

May 24, 2024

(Translated by Google) Very bad service from employeesI bought quite expensive furniture and it came out very bad the first day, a chair in the dining room broke and it took an hour to wait to pick up a piece.I do not recommend this store at allThey can't solve anything about the broken chair and I bought insurance(Original)Muy mal servicio de los empliadosCompre muebles de precio bastante caro y me salieron muy malos el primer dia una silla de el comedor se rompio y para recojer una piesa una hora de esperaNo recomiendo para nada esta tiendaNo me resuelven nada de la silla rota y compre aseguransa

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Amir Tayefeh

May 22, 2024

If you’re military , go to px , buy the same thing , save hundreds and get full install for $60.Placed an order on Sunday , today ( Tuesday ) was going to cancel due to logistics , called in 3 times and they said it will be cancelled and refunded but no email confirmation. Went to the store to make sure , of course the order is not cancelled and the salesman says oh the manager that can cancel the order is not here so yeah we can’t do that.So yes , they can take your money but when time comes for cancellation , it’s a nightmare. Would never recommend

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NORA AGUILAR

May 19, 2024

Very helpful a comfortable shopping experience!

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Mary Spalding

May 16, 2024

Delivery was smooth and perfect

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manuel cano

May 16, 2024

I am frustrated with Ashley furniture as a whole. First off, we just found out the furniture warranty we bought for our indoor furniture is for outdoor furniture only policy. The warranty provider told me to call the store to correct the policy to be able to file a claim. I call my local store and I get routed to an foriegn call center. I've call on 3 seprate days because noone has reached out to resolve the issue and been told someone would call me back after having multiple escalation reports submitted. It is now Thursday with no resolution. I just hung up again with the customer care line and was told another ticket was filed, asked to speak with a supervisor and was told I could not be transfered because one wasn't available. Asked again to be transfered and was told the supervisor (Robert Watson) was not available because he just stepped into a meeting. This is not good customer service (localstore and call center) and doesn't make me feel like being repeat customer. There has been no resolution to me our issue

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Charles Young

May 16, 2024

The second sales person went out of his way to make my purchase a reality, I really needed something immediately and he worked his magic, thank you

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Richard Carrillo

May 16, 2024

Excellent service and great attention by our sales representative.

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Allen Roberto Ortiz

May 16, 2024

My mother purchased some sofas last week in May 2024, almost half of the balance was passed with cash, the vendor of Piedra told her it would be ready for pick up on May 10, 2024. For my luck went to the store it had been sold. The staff does not honor promises made orally. The vendor said be ready for pick up this weekend. Calle today no answer just machines t leave voicemails. I do not like the set up. I am very disappointed the customer service. I want the customer money back. Lost a customer. Bye.

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Carlos Zepeda

May 15, 2024

Ruben was very knowledgeable and extremely helpful in my purchase

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Angel Sanchez

May 15, 2024

Horrible services. They’re all petty with their own warehouse and they can’t set up anything right. I went to pick up and it took them almost 2 hrs just because they would send over a fulfillment form NEXT DOOR. And they were supposed to deliver a week after we ordered and they still haven’t. They even have the wrong address set up after we clearly changed it to another one. Now I have to keep wasting my time going in store to change all that info… AGAINThey were supposed to deliver today! They delivered to the wrong address and lied about the location in the Workorder!

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Amarise Montes

May 15, 2024

ANGELICA was amazing!! Thank you

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LUIS CARLOS GARCIA

May 15, 2024

Best service from purchase to delivery. Ask for Ruben.

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JAVIER DELGADO

May 14, 2024

(Translated by Google) I went in just to see and I came out with a big bill hahaha 😸 but everything was very good, the sellers were very attentive(Original)Entre solo a ver y salí con una gran cuenta jajaja 😸 pero todo muy bien, muy atentos los vendedores

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Robert Maldonado

May 13, 2024

The salesman was very knowledgeable, had plenty of options and helpful. Very satisfied.

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Nicole Lara

May 12, 2024

Oscar really made my experience smooth, went in stressed because I wanted the perfect couch, Oscar was patient throughout my process and left very happy

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Lourdes Smith

May 12, 2024

Arturo Cardona helped us out today and i felt very comfortable with our shopping experience. He was very helpful but also let my husband and i discuss in private. We ended up buying a bed and a table set even though we were only going for the bed. The furniture is beautiful and high quality. Great customer service.

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Nancy Herrera

May 11, 2024

Haven't gone shopping to a furniture store in a while,so I was ready to be bombarded with salesmen at the door.To my surprise one salesmen greated me at the door.His name was Victor Helbling.I told him what I was looking for and immediately showed methe way.He was very nice, with a very good personality.Was looking for a recliner and found me one,that was excellent price and what I was looking for.The best part,he was not pushy,and didn't rush to make the sale.He waited until I was ready to decide what I was looking for.Will definitely look him up next time iam in the store for my next purchase. Thank you

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Marcela Lopez

May 09, 2024

(Translated by Google) Excellent treatment(Original)Excelente trato

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Gary Pan

May 09, 2024

Real bad deliver supplier suggestion to replace 3party delivery supplier, why we didn’t get answer from owner? All the feedback to get formal feed back

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Pat Rodriguez

May 08, 2024

Item I bought was way to long for tv room,, was able to get next size down in same style,,,

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chuck faircloth

May 07, 2024

Great service and wonderful sales rep Angelica. She is absolutely the best.

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Don Wilson

May 07, 2024

Excellent Efren is very good

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Sanjay M

May 06, 2024

Good Experience and Great support by Nora.

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Tomasita Reyes

May 06, 2024

I would like to thank the salesperson that helped Nora, everything went smoothly thank you. I went in for the 2nd time I just want to thank to of your two amazing employees. Carlos Vera and Nora Vasquez. Very helpful and understanding to my needs.

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Maria Camacho

May 05, 2024

Staff was amazing and very helpful!! I love shopping at Ashley. Thank you to Byron for his excellent service!

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Rosario Nava

May 02, 2024

(Translated by Google) They treated me very well, they already had everything ready to sign, since when I looked at the articles online they confirmed that they had everything in the warehouse and ready. Many thanks for everything.(Original)Me atendieron muy bien ya tenían listo todo para firmar ya que mire los artículos por Internet me corroboraron que todo tenían en bodega y listo. Muchas gracias por todo.

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EJ Brown

May 01, 2024

Oscar was exceptional helpful throughout my decision making process. He knows his products, he's not pushy, and he actively listens to understand his customer's wants. I will be a repeat customer based on his interactions alone.

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Joshua Taveras

Apr 30, 2024

The salesman messed up the order which delayed everything. Had to rec communicate numerous times deliveries. To boot the stuff doesn’t even work and their policy mandates no returns after 72 hours. For the price the service and warranty are a joke. You’re better off at least paying the cheap prices for this over manufactured copycat furniture elsewhere.

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Rosie Vasquez

Apr 30, 2024

I am not very happy with the customer service I received. When picking up my purchase

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Ed Hazel

Apr 30, 2024

Efren did a great job handling our order and making sure we could choose our delivery date. He deserves a raise!

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G O

Apr 29, 2024

The worker was very pushy and didn't care at all about customer service nor the customer, we bought a bed frame and everything but it broke and Ashley won't cover the shipping so I have to

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Patti T.

Apr 29, 2024

Chuy, the store associate, was very helpful. He walked up to my friend and I to greet us the minute we walked in. I like the fact that I am not pressured as I walk through Ashley furniture.

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Christopher Holder

Apr 29, 2024

Our shopping experience is always very pleasant when dealing with the salespeople at Ashley store. We have our go to salesperson but this time he was not in. nevertheless, after a correction on some misinformation (hence this 4 stars), the guy that assisted us today afforded the very same. It’s been our go to store for over 15 yrs.

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claudia devora

Apr 28, 2024

Went in just to take a look at sofas. Was greeted right away by Patricia who was very helpful and knowledgeable about the products. Patricia wasn’t a pushy saleswoman she gave us our space and was easily accessible for any questions, she was extremely patient and gave me great recommendations when she asked me for what I was looking for as far style and comfort. I highly recommend Ashley’s furniture and Patricia Sanchez as a rep.

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Richard Ramos

Apr 25, 2024

Terrible follow up. Will not do business with Ashley Furniture again. You call with a delivery issue, and you will not receive a call back. Very disappointed.

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Angelica Tutt

Apr 25, 2024

Angelica is beyond epic, when entering Ashley’s you can expect to be greeted with care and love from a great staff!!! Shop Ashley’s for all your home furniture and decor needs!!!!

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michael kennedy

Apr 23, 2024

I’m currently having a very difficult time with warranty on a couch that I purchased six months ago. The seams have been splitting after only four months of use by one person, me. I’ve been trying to get warranty department to take care of this and it’s proving extremely difficult to make anything happen. I’ve Been on the phone with numerous people, numerous times, over the last two months. When I went into the store, they informed me that they have nothing to so with warranty and told me to call the number that I’ve been calling for the last two months.A warranty tech did come out today, tried to Fix the problem, but was unsuccessful. Replaced a cushion and cover on a tufted couch, leaving it untufted and it looks awful. Called again after the tech left and was told there’s nothing they can do until after he submits his report to call back tomorrow. This can keeps getting kicked down the street over and over again and it’s getting extremely frustrating.

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Elizabeth Rodriguez

Apr 23, 2024

Friendly and very helpfulGave us a good deal

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Congdonmw@yahoo.com Marcuh1255

Apr 23, 2024

Friendly and willing to work with us.

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Liliana Venzor

Apr 20, 2024

Furniture was beautiful and Staff was very nice and welcoming. Thank You Eddie for helping me today!

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Rebecca Juarez

Apr 20, 2024

Great service.

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Vanessa Guajardo

Apr 18, 2024

Received the wrong color of furniture and haven’t been able to get a hold of the store, I’ve called several times and it sends me to a call center

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marie c. chavez

Apr 17, 2024

Knowledgeable and friendly staff. Our sales person was attentive and helpful in aiding us on our purchase. Very pleased, thank you 😊

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Tanya Veliz

Apr 16, 2024

If you’re going to Ashley because you think you’re getting better quality and better customer services than a furniture store online DONT DO IT. It’s the worst furniture store I’ve dealt with, they are liars, they sell items they don’t have in stock and they will not even TRY to help you when you just want to cancel the order that will take months and months to arrive because the manufacturer doesn’t make them. Do not buy from them all of the sales reps are liars hungry to sell.

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Edward Elerick

Apr 15, 2024

Friendly salespeople, nice quality mattress selection offering 3 years interest free

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Jackie Beltran

Apr 14, 2024

Wide selection, very helpful and attentive staff.

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Mel Zeh

Apr 14, 2024

Chuy was amazing! He was so helpful and knowledgable, he made us feel comfortable and was not at all pushy. We made our purchase specifically because of him. Give that guy a raise. Two thumbs up :) thank you Chuy

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Nina Mcmillon

Apr 13, 2024

Miguel Herrera was an amazing specialist . He ensured that I under how to work my TEMPURPEDIC mattress !!!

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Elizabeth Lopez

Apr 11, 2024

Very pleasant employees. Greeted as soon as we entered. We found what we were looking for. Great experience.

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Hector Sanchez

Apr 11, 2024

Horrible Customer Service. Stay away!!!!

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Jenny Kim

Apr 09, 2024

A valuable piece of advice for those seeking FAIR DEALS: A V O I D salesman EDDIE, as he has a tendency to create an illusion of discounts while ultimately overcharging.Eddie quoted us $3100 for a dining table and 6 chairs. Through a friend, we were referred to CHRIS SIERRA (My hats off to you, Chris Sierra for your integrity and assistance throughout the process. Thank you, Chris.).We were able to procure the SAME furniture for $2045 with Chris.. 🤯

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Ronald Baca

Apr 08, 2024

Jesus is a very good salesman. I recommend buying from Ashley and ask for Jesus.

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Elsie Chavez

Apr 07, 2024

Louie is the best salesman I’ve come acrossVery knowledgeable, very friendlyWe’ll be back!

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Jan Whitenight

Apr 07, 2024

Cindy was so attentive and helpful.

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Victor Manuel

Apr 07, 2024

We had a very good experience, although we knew what we were looking for, Manuel was very helpful and we came out of there very satisfied with our purchase

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Susan Mendoza

Apr 06, 2024

Our sales guy Ruben Rivera was excellent, great customer support, extremely helpful and appreciated his knowledge and expertise. First time buying at Ashley’s and definitely not the last.

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E Perea

Apr 06, 2024

Sales person Melchor Olivares was very professional and helpful. We really appreciate his time and effort. The store is very well stocked. Great place to shop for furniture.

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Laura C

Apr 05, 2024

The sales staff is great, informative without being extra salesy. They let you look and are available for questions.

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Tony Harrington Jr

Apr 03, 2024

Staff was very helpful, knowledgeable, friendly, and very professional. I only went to check out prices compared to other furniture store in the area and got the best deal possible!

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David Espinoza

Apr 02, 2024

We bought a beautiful dining set. Salvador was very nice and courteous with us. Not the first time I buy there, not the last.

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Patrick Lopez

Mar 29, 2024

Awesome experience as always.

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Judi Palmer

Mar 26, 2024

Efrain and Salvador worked with us to find a complete bedroom set at the best price. Thank you for your attention to detail. Looking forward to it being delivered!

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DAVE ESPINOZA

Mar 24, 2024

My visit and business dealings with Cynthia were outstanding. She provided for me a very knowledgeable experience in purchasing my Therapeutic Mattress and power base. She cover not only the warranties and the financial option that I was able in choosing the correct financial contract.Ms. Cynthia Mora was instrumental on my purchase experience.Thank you Cynthia!

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Sarah Cruz

Mar 22, 2024

Amazing service and great staff !! Victor and Carlos were great help and answered all our questions and sold us our dream set ! 10/10!

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gloria barragan

Mar 20, 2024

One rarely comes across a salesman like CHUY PIEDRA. Recently, I was very indecisive about an Ashley purchase, but his patient and calm demeanor helped me immensely. Because he insisted I take my time to decide, I returned to the store 3 times without reservation and felt comfortable about my final decision to buy at Ashley's. Chuy's knowledge and expertise about your products is impressive and his professionalism makes all the difference in the world - he is a great asset to your store...Give this young man a raise - and if not, a nice bonus! He's the best!!

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A Man

Mar 18, 2024

Great. Helped out with items I was looking for. Salesperson was very attentive to my needs and put a package together in a very short time. Excellent experience.

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Irene Barriga

Mar 17, 2024

Excellent customer service !

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David Rotz

Mar 17, 2024

Great service

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Norman Ortiz

Mar 17, 2024

Chuy Piedra, a very patient & understanding Sales Rep.that is willing to work with you & his manager in order to set you at ease to helping you make your decision. Highly recommend him & his manager!

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Rocio Rodriguez

Mar 16, 2024

Byron was a true God send. After months and months of looking for the perfect dining room table, Byron went above and beyond. Even as to hauling different chairs back-and-forth all over the store just to meet my needs. He was super personable yet professional. Definitely satisfied with my visit.

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Javier Ivan Ramos

Mar 16, 2024

Very professional and knowledgeable about product available, Chuy Piedra and Willi Sifuentes, great team of professionals

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Lizeth Campos

Mar 15, 2024

Good service, good furniture, and super affordable prices.

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David Rico

Mar 12, 2024

(Translated by Google) Great selection of furniture and excellent customer service(Original)Gran selección de muebles y excelente atención al Cliente

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Toni Farris

Mar 11, 2024

Eddie was extremely helpful when I needed to place an order over the phone for my dad's recliner. He set everything up, made sure pricing was correct, and I was easily able to set my order for pick up. Thanks Eddie!

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Gilbert Hernando

Mar 10, 2024

Great experience. Esteban was very patient and helpful. He showed us various options and was very informative of the product.

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Tim Cisneros

Mar 10, 2024

Completely satisfied with our experience. The salesmanship and professionalism that Chris showed was point on. He made sure we got what we wanted and within our budget when it came to the financing. We were able to pick it up right then and there. We're definitely going back for more furniture pieces when the time arises.

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Larry Provencio

Mar 09, 2024

Louie was awesome. He really helped me with all the selections and getting my furniture to my new home. Five stars for Louie

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Arcy Villa

Mar 09, 2024

Ruben, very experienced salesman n very helpful n polite. Highly recommend him.

Ashley in El Paso, TX | Furniture & Mattresses (586)Ashley in El Paso, TX | Furniture & Mattresses (587)Ashley in El Paso, TX | Furniture & Mattresses (588)Ashley in El Paso, TX | Furniture & Mattresses (589)Ashley in El Paso, TX | Furniture & Mattresses (590)

Reyna Alvidrez

Mar 09, 2024

(Translated by Google) Excellent service and kindness… Thank you Ashley(Original)Excelente atención y amabilidad… Gracias Ashley

Ashley in El Paso, TX | Furniture & Mattresses (591)Ashley in El Paso, TX | Furniture & Mattresses (592)Ashley in El Paso, TX | Furniture & Mattresses (593)Ashley in El Paso, TX | Furniture & Mattresses (594)Ashley in El Paso, TX | Furniture & Mattresses (595)

Ginna Reyes

Mar 09, 2024

(Translated by Google) Excellent service(Original)Excelente servicio

Ashley in El Paso, TX | Furniture & Mattresses (596)Ashley in El Paso, TX | Furniture & Mattresses (597)Ashley in El Paso, TX | Furniture & Mattresses (598)Ashley in El Paso, TX | Furniture & Mattresses (599)Ashley in El Paso, TX | Furniture & Mattresses (600)

Jose Luis DE Anda

Mar 09, 2024

Very good customer service, fast and friendly. Good work.

Ashley in El Paso, TX | Furniture & Mattresses (601)Ashley in El Paso, TX | Furniture & Mattresses (602)Ashley in El Paso, TX | Furniture & Mattresses (603)Ashley in El Paso, TX | Furniture & Mattresses (604)Ashley in El Paso, TX | Furniture & Mattresses (605)

Ahuilitztli

Mar 07, 2024

Shout out to Miguel Herrera for helping me have a great deal 👍 👌 🙌

Ashley in El Paso, TX | Furniture & Mattresses (606)Ashley in El Paso, TX | Furniture & Mattresses (607)Ashley in El Paso, TX | Furniture & Mattresses (608)Ashley in El Paso, TX | Furniture & Mattresses (609)Ashley in El Paso, TX | Furniture & Mattresses (610)

Jesus Armando Morales

Mar 07, 2024

I was attended by a sales men who as very helpful his name Bairon Velasquez he talk us into buying not one but two bed room sets he said he was new as a associate I told at first I tried to speak to a you sales person but he was not interested in selling me or my wife any thing he just pointed towards the furniture in show room so we went to a counter in the back and this polite and kind and profesional person ask us if he could help us I explained what had happened with the other sales person he appolagized for there behavior and was eager to help us he is asset to your company and we wish him well in his endevors as for the other sales men please train them properly I hope there not on Commision because they won’t make it as sales people thank you Mr Bairon Velasquez because of your profesionlism we will return looking for you

Ashley in El Paso, TX | Furniture & Mattresses (611)Ashley in El Paso, TX | Furniture & Mattresses (612)Ashley in El Paso, TX | Furniture & Mattresses (613)Ashley in El Paso, TX | Furniture & Mattresses (614)Ashley in El Paso, TX | Furniture & Mattresses (615)

k brown

Mar 06, 2024

Great place for furniture. I would recommended doing a price match with the online price. Thank me later 😊

Ashley in El Paso, TX | Furniture & Mattresses (616)Ashley in El Paso, TX | Furniture & Mattresses (617)Ashley in El Paso, TX | Furniture & Mattresses (618)Ashley in El Paso, TX | Furniture & Mattresses (619)Ashley in El Paso, TX | Furniture & Mattresses (620)

Isaac Vasquez

Mar 05, 2024

told me that my item that I brought would be here in 4-5 days. I called them and they said that it would be here till 4 weeks later. I even tried to contact with the employee to see if the info was correct and never replied to me

Ashley in El Paso, TX | Furniture & Mattresses (621)Ashley in El Paso, TX | Furniture & Mattresses (622)Ashley in El Paso, TX | Furniture & Mattresses (623)Ashley in El Paso, TX | Furniture & Mattresses (624)Ashley in El Paso, TX | Furniture & Mattresses (625)

Adrian Silerio

Mar 05, 2024

Great products and decent service. The only reason it’s not five is the attendant helping us didn’t tell us about things like delivery charges or discounts unless specifically asked.

Ashley in El Paso, TX | Furniture & Mattresses (626)Ashley in El Paso, TX | Furniture & Mattresses (627)Ashley in El Paso, TX | Furniture & Mattresses (628)Ashley in El Paso, TX | Furniture & Mattresses (629)Ashley in El Paso, TX | Furniture & Mattresses (630)

Ashlee Muniz

Mar 05, 2024

Chris helped me get the most amazing mattress for such an amazing deal. He was extremely friendly, understanding, and patient. Had an amazing experience!!!! :)

Ashley in El Paso, TX | Furniture & Mattresses (631)Ashley in El Paso, TX | Furniture & Mattresses (632)Ashley in El Paso, TX | Furniture & Mattresses (633)Ashley in El Paso, TX | Furniture & Mattresses (634)Ashley in El Paso, TX | Furniture & Mattresses (635)

Carlos Mora

Mar 03, 2024

Everything was great.. ask for Salvador Hernandez

Ashley in El Paso, TX | Furniture & Mattresses (636)Ashley in El Paso, TX | Furniture & Mattresses (637)Ashley in El Paso, TX | Furniture & Mattresses (638)Ashley in El Paso, TX | Furniture & Mattresses (639)Ashley in El Paso, TX | Furniture & Mattresses (640)

Jacelyn Stephens

Mar 03, 2024

My experience was great!

Ashley in El Paso, TX | Furniture & Mattresses (641)Ashley in El Paso, TX | Furniture & Mattresses (642)Ashley in El Paso, TX | Furniture & Mattresses (643)Ashley in El Paso, TX | Furniture & Mattresses (644)Ashley in El Paso, TX | Furniture & Mattresses (645)

Maria Fonseca

Mar 01, 2024

There return policy sucks. Got a set of 5 piece couches and wanted to return one and they wouldnt take it back. Never buying here again.

Ashley in El Paso, TX | Furniture & Mattresses (646)Ashley in El Paso, TX | Furniture & Mattresses (647)Ashley in El Paso, TX | Furniture & Mattresses (648)Ashley in El Paso, TX | Furniture & Mattresses (649)Ashley in El Paso, TX | Furniture & Mattresses (650)

Ricardo Maynez

Feb 29, 2024

Cynthia the sales person seemed to not care if she made a sale or didnt. She told us a price and would leave. The manager Chris is the one that vame and explained material how durable it was. The district manager gave us a great deal. But they are only nice when they are selling to you. after it id sold there rude. Not explaining tthe pick up process or warranty. Cynthia was more interested in talking to her co worker. District manager is the one who convinced us about warranty. We have purchased several furniture items from Ashleys. But for my future purchases i will go elsewhere, where i feel my business is appreciated and thanked at lesst.

Ashley in El Paso, TX | Furniture & Mattresses (651)Ashley in El Paso, TX | Furniture & Mattresses (652)Ashley in El Paso, TX | Furniture & Mattresses (653)Ashley in El Paso, TX | Furniture & Mattresses (654)Ashley in El Paso, TX | Furniture & Mattresses (655)

Luis Medina

Feb 29, 2024

Victor was very helpful and knowledgeable. He helped me pick out a great bedroom set and price matched it.

Ashley in El Paso, TX | Furniture & Mattresses (656)Ashley in El Paso, TX | Furniture & Mattresses (657)Ashley in El Paso, TX | Furniture & Mattresses (658)Ashley in El Paso, TX | Furniture & Mattresses (659)Ashley in El Paso, TX | Furniture & Mattresses (660)

Mary Vargas

Feb 28, 2024

The furniture was nice. The associate/manager showed us around but it was apparent the information coming through his ear buds were more important. He walked ahead of us as he showed us around. We thought he was talking to us but he was on the phone.It was good we liked the product or we would have gone elsewhere.

Ashley in El Paso, TX | Furniture & Mattresses (661)Ashley in El Paso, TX | Furniture & Mattresses (662)Ashley in El Paso, TX | Furniture & Mattresses (663)Ashley in El Paso, TX | Furniture & Mattresses (664)Ashley in El Paso, TX | Furniture & Mattresses (665)

Erika Orozco

Feb 26, 2024

(Translated by Google) The staff treated me with great patience and kindness.(Original)El personal me atendió con mucha paciencia y amabilidad.

Ashley in El Paso, TX | Furniture & Mattresses (666)Ashley in El Paso, TX | Furniture & Mattresses (667)Ashley in El Paso, TX | Furniture & Mattresses (668)Ashley in El Paso, TX | Furniture & Mattresses (669)Ashley in El Paso, TX | Furniture & Mattresses (670)

Valeria Candelaria

Feb 26, 2024

I just left the store with a great experience and several furniture for our home. Miguel Herrera was the person who helped us out and oriented us. I would 100% recommend him and the store. He was really polite and pacient and overall resourceful with us.

Ashley in El Paso, TX | Furniture & Mattresses (671)Ashley in El Paso, TX | Furniture & Mattresses (672)Ashley in El Paso, TX | Furniture & Mattresses (673)Ashley in El Paso, TX | Furniture & Mattresses (674)Ashley in El Paso, TX | Furniture & Mattresses (675)

Ana rodriguez

Feb 25, 2024

Salesman was able to meet my need for a new dresser which by the way was in stock as well as was able to help me match other pieces with some that I already have. Financing process was as easy as pie!However, once the furniture was delivered already assembled I noticed that the quality of the craftsmanship isn’t as good as it used to. The glossy finish on the dresser that substituted my old one for is dull compared to the other though it is the same line and style. I wish they would go back to the same craftsmen they used to have 10yrs ago for better quality.

Ashley in El Paso, TX | Furniture & Mattresses (676)Ashley in El Paso, TX | Furniture & Mattresses (677)Ashley in El Paso, TX | Furniture & Mattresses (678)Ashley in El Paso, TX | Furniture & Mattresses (679)Ashley in El Paso, TX | Furniture & Mattresses (680)

Nicholas Mitchell

Feb 25, 2024

Miguel was very helpful

Ashley in El Paso, TX | Furniture & Mattresses (681)Ashley in El Paso, TX | Furniture & Mattresses (682)Ashley in El Paso, TX | Furniture & Mattresses (683)Ashley in El Paso, TX | Furniture & Mattresses (684)Ashley in El Paso, TX | Furniture & Mattresses (685)

Anthony Vasquez

Feb 24, 2024

Omar was a great help! We had plenty of questions and he gave us honest feedback. He helped us pick out the best furniture for our home. Thank you to Omar and his manager/team members!

Ashley in El Paso, TX | Furniture & Mattresses (686)Ashley in El Paso, TX | Furniture & Mattresses (687)Ashley in El Paso, TX | Furniture & Mattresses (688)Ashley in El Paso, TX | Furniture & Mattresses (689)Ashley in El Paso, TX | Furniture & Mattresses (690)

John

Feb 23, 2024

Fantastic service, Eddie Hernandez is a consummate professional with service to his customers his prime concern. He is our go to furniture guy!!

Ashley in El Paso, TX | Furniture & Mattresses (691)Ashley in El Paso, TX | Furniture & Mattresses (692)Ashley in El Paso, TX | Furniture & Mattresses (693)Ashley in El Paso, TX | Furniture & Mattresses (694)Ashley in El Paso, TX | Furniture & Mattresses (695)

Christina “Christy” Hernandez

Feb 23, 2024

Time is valuable for me. So I did my research and I went in knowing what I wanted expecting to be there for less than an hour, Ruben exceeded my expectations. He was attentive and highly efficient. I purchased my furniture and was there for no more than 45 minutes.

Ashley in El Paso, TX | Furniture & Mattresses (696)Ashley in El Paso, TX | Furniture & Mattresses (697)Ashley in El Paso, TX | Furniture & Mattresses (698)Ashley in El Paso, TX | Furniture & Mattresses (699)Ashley in El Paso, TX | Furniture & Mattresses (700)

Jesus Gonzalez

Feb 21, 2024

Customer service was awesome Jake and Miguel did a great job especially Miguel he gave us really good discounts and the bed he sold us also gave us an excellent service and price...

Ashley in El Paso, TX | Furniture & Mattresses (701)Ashley in El Paso, TX | Furniture & Mattresses (702)Ashley in El Paso, TX | Furniture & Mattresses (703)Ashley in El Paso, TX | Furniture & Mattresses (704)Ashley in El Paso, TX | Furniture & Mattresses (705)

Brenda Nunez

Feb 21, 2024

Great service and deals.

Ashley in El Paso, TX | Furniture & Mattresses (706)Ashley in El Paso, TX | Furniture & Mattresses (707)Ashley in El Paso, TX | Furniture & Mattresses (708)Ashley in El Paso, TX | Furniture & Mattresses (709)Ashley in El Paso, TX | Furniture & Mattresses (710)

Ramon Acosta

Feb 19, 2024

Great service, knowledge and customer oriented! Honestly, Victor did an amazing job introducing himself as well as taking his time to see what we needed and give us space to shop. He did amazing in helping us lol for what we needed and more! We will be coming back to Ashley Furniture and with Victor!

Ashley in El Paso, TX | Furniture & Mattresses (711)Ashley in El Paso, TX | Furniture & Mattresses (712)Ashley in El Paso, TX | Furniture & Mattresses (713)Ashley in El Paso, TX | Furniture & Mattresses (714)Ashley in El Paso, TX | Furniture & Mattresses (715)

Isabel Castillo

Feb 19, 2024

Very friendly and helpful

Ashley in El Paso, TX | Furniture & Mattresses (716)Ashley in El Paso, TX | Furniture & Mattresses (717)Ashley in El Paso, TX | Furniture & Mattresses (718)Ashley in El Paso, TX | Furniture & Mattresses (719)Ashley in El Paso, TX | Furniture & Mattresses (720)

Nickole Rodriguez

Feb 19, 2024

Lazaro was very helpful and attentive.

Ashley in El Paso, TX | Furniture & Mattresses (721)Ashley in El Paso, TX | Furniture & Mattresses (722)Ashley in El Paso, TX | Furniture & Mattresses (723)Ashley in El Paso, TX | Furniture & Mattresses (724)Ashley in El Paso, TX | Furniture & Mattresses (725)

Carlos Macias

Feb 19, 2024

Ruben was very helpful and friendly. While also giving us our space to browse at our own pace. Any questions we asked, he was ready to answer. Overall a great experience.

Ashley in El Paso, TX | Furniture & Mattresses (726)Ashley in El Paso, TX | Furniture & Mattresses (727)Ashley in El Paso, TX | Furniture & Mattresses (728)Ashley in El Paso, TX | Furniture & Mattresses (729)Ashley in El Paso, TX | Furniture & Mattresses (730)

SRT EpST

Feb 18, 2024

My sales professional Chuy Piedra was a big help & most of all what a nice guy!

Ashley in El Paso, TX | Furniture & Mattresses (731)Ashley in El Paso, TX | Furniture & Mattresses (732)Ashley in El Paso, TX | Furniture & Mattresses (733)Ashley in El Paso, TX | Furniture & Mattresses (734)Ashley in El Paso, TX | Furniture & Mattresses (735)

Luis Arias

Feb 17, 2024

Very helpful and professional.

Ashley in El Paso, TX | Furniture & Mattresses (736)Ashley in El Paso, TX | Furniture & Mattresses (737)Ashley in El Paso, TX | Furniture & Mattresses (738)Ashley in El Paso, TX | Furniture & Mattresses (739)Ashley in El Paso, TX | Furniture & Mattresses (740)

Sandra Claiborne

Feb 17, 2024

I had a great experience at this store today, I was really impressed with the professionalism I received from the salesman Miguel Herrera, was very helpful and answered every question I had. Strongly recommend this location.

Ashley in El Paso, TX | Furniture & Mattresses (741)Ashley in El Paso, TX | Furniture & Mattresses (742)Ashley in El Paso, TX | Furniture & Mattresses (743)Ashley in El Paso, TX | Furniture & Mattresses (744)Ashley in El Paso, TX | Furniture & Mattresses (745)

Lisa Matta-Brown

Feb 15, 2024

My experience was awesome and my sales rep Miguel Herrera was very helpful. I would recommend him highly.

Ashley in El Paso, TX | Furniture & Mattresses (746)Ashley in El Paso, TX | Furniture & Mattresses (747)Ashley in El Paso, TX | Furniture & Mattresses (748)Ashley in El Paso, TX | Furniture & Mattresses (749)Ashley in El Paso, TX | Furniture & Mattresses (750)

Gil H

Feb 14, 2024

We first went to the locations at the fountainand the sales gentleman was absolutely amazing period we were only there for a twin mattress and ended up leaving with that mattress a full bed set.His salesmanship and demeanor were absolutely amazing, he even put everything down and riding before we left the store period which is the biggest reason that we returned to purchase the items here.We only wish off salesman were as professional as he was.And we Absolutely beg his forgiveness because we At this time I cannot remember his name

Ashley in El Paso, TX | Furniture & Mattresses (751)Ashley in El Paso, TX | Furniture & Mattresses (752)Ashley in El Paso, TX | Furniture & Mattresses (753)Ashley in El Paso, TX | Furniture & Mattresses (754)Ashley in El Paso, TX | Furniture & Mattresses (755)

Lizzy Gonzalez

Feb 14, 2024

Bought a bed from this location Carlos was our sales guy picked up the bed brought it home but when we put it together it's missing major pieces that hold the bed up off the floor also has bolts with no ridges called multiple times with no help. It's been a week and still nothing but a bed with missing pieces. Once you pick up the furniture they do not care as there is a no refund policy. Before taking your furniture make sure there is nothing wrong with it because these guys don't care.

Ashley in El Paso, TX | Furniture & Mattresses (756)Ashley in El Paso, TX | Furniture & Mattresses (757)Ashley in El Paso, TX | Furniture & Mattresses (758)Ashley in El Paso, TX | Furniture & Mattresses (759)Ashley in El Paso, TX | Furniture & Mattresses (760)

Corina Nunez

Feb 14, 2024

We had a great experience! The bedroom we chose was the perfect set for us. Well made, sturdy set. And a great salesman. Thank you Ruben for your professionalism, knowledge and great service.

Ashley in El Paso, TX | Furniture & Mattresses (761)Ashley in El Paso, TX | Furniture & Mattresses (762)Ashley in El Paso, TX | Furniture & Mattresses (763)Ashley in El Paso, TX | Furniture & Mattresses (764)Ashley in El Paso, TX | Furniture & Mattresses (765)

Alex Santos

Feb 14, 2024

(Translated by Google) Very good service, Mr. Salvador Hernández answered all my questions, very friendly and helpful.(Original)Muy buen servicio el Sr. Salvador Hernández contestó todas mis preguntas, muy amable y servicial.

Ashley in El Paso, TX | Furniture & Mattresses (766)Ashley in El Paso, TX | Furniture & Mattresses (767)Ashley in El Paso, TX | Furniture & Mattresses (768)Ashley in El Paso, TX | Furniture & Mattresses (769)Ashley in El Paso, TX | Furniture & Mattresses (770)

Is Es

Feb 12, 2024

I received a broken table and now have to wait 2 weeks for a “technician” to determine if I get a new one or if they can restore it to “show room condition”

Ashley in El Paso, TX | Furniture & Mattresses (771)Ashley in El Paso, TX | Furniture & Mattresses (772)Ashley in El Paso, TX | Furniture & Mattresses (773)Ashley in El Paso, TX | Furniture & Mattresses (774)Ashley in El Paso, TX | Furniture & Mattresses (775)

R V

Feb 09, 2024

Ive been shopping here for years. 14 plus years. Always a dedicated customer. Until today Omar sales manager kept trying to push protection plan down my throat. Nothing more of a turn off that someone telling me what to do. I EVEN STOPPED Him and said stop your killing thia deal. But he KEPT ON. I guess business is that good he didnt care. His tactic was terrible. Took my business to online and ordered same product cheaper and less hastle.Lost business here in El Paso forever and plan on closing account.

Ashley in El Paso, TX | Furniture & Mattresses (776)Ashley in El Paso, TX | Furniture & Mattresses (777)Ashley in El Paso, TX | Furniture & Mattresses (778)Ashley in El Paso, TX | Furniture & Mattresses (779)Ashley in El Paso, TX | Furniture & Mattresses (780)

Ermarie Hernandez

Feb 09, 2024

(Translated by Google) Miguel Herrera gave us first class treatment. He showed us different options until we were able to choose what we liked the most and what suited us. I recommend it 100%!Thank you very much for your treatment and dedication.(Original)Miguel Herrera nos dio un trato de primera. Nos mostró distintas opciones hasta lograr escoger lo más que nos gustó y lo que nos convenía. Lo recomiendo al 100%!Muchas gracias por su trato y dedicación.

Ashley in El Paso, TX | Furniture & Mattresses (781)Ashley in El Paso, TX | Furniture & Mattresses (782)Ashley in El Paso, TX | Furniture & Mattresses (783)Ashley in El Paso, TX | Furniture & Mattresses (784)Ashley in El Paso, TX | Furniture & Mattresses (785)

Thomas Guerrero

Feb 08, 2024

The furniture is nice but the prices are high, even the delivery is ridiculously high walked out of there very dissatisfied

Ashley in El Paso, TX | Furniture & Mattresses (786)Ashley in El Paso, TX | Furniture & Mattresses (787)Ashley in El Paso, TX | Furniture & Mattresses (788)Ashley in El Paso, TX | Furniture & Mattresses (789)Ashley in El Paso, TX | Furniture & Mattresses (790)

Nicole Jurado

Feb 06, 2024

The only reason to this rating it the customer service they are watching u like a hawk literally won’t leave you alone every furniture we tried the guy right away will bug us even if we didn’t ask him.

Ashley in El Paso, TX | Furniture & Mattresses (791)Ashley in El Paso, TX | Furniture & Mattresses (792)Ashley in El Paso, TX | Furniture & Mattresses (793)Ashley in El Paso, TX | Furniture & Mattresses (794)Ashley in El Paso, TX | Furniture & Mattresses (795)

Micky Russ

Feb 05, 2024

Easy peasy in and out

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Cynthia Manzanares

Feb 05, 2024

Great customer service. The price matched my item.

Ashley in El Paso, TX | Furniture & Mattresses (801)Ashley in El Paso, TX | Furniture & Mattresses (802)Ashley in El Paso, TX | Furniture & Mattresses (803)Ashley in El Paso, TX | Furniture & Mattresses (804)Ashley in El Paso, TX | Furniture & Mattresses (805)

Kathleen Hill

Feb 03, 2024

Good customer service

Ashley in El Paso, TX | Furniture & Mattresses (806)Ashley in El Paso, TX | Furniture & Mattresses (807)Ashley in El Paso, TX | Furniture & Mattresses (808)Ashley in El Paso, TX | Furniture & Mattresses (809)Ashley in El Paso, TX | Furniture & Mattresses (810)

Rody Kolker

Feb 03, 2024

My wife and I bought a new office, couches and a bed. The service was exceptional from Miguel Herrera. He really knew what he was talking about and got us a good deal.

Ashley in El Paso, TX | Furniture & Mattresses (811)Ashley in El Paso, TX | Furniture & Mattresses (812)Ashley in El Paso, TX | Furniture & Mattresses (813)Ashley in El Paso, TX | Furniture & Mattresses (814)Ashley in El Paso, TX | Furniture & Mattresses (815)

Maribel Zamora

Feb 03, 2024

Furniture is beautiful but check your prices!. They’re more expensive than online and they won’t honor the price match guarantee once you sign.

Ashley in El Paso, TX | Furniture & Mattresses (816)Ashley in El Paso, TX | Furniture & Mattresses (817)Ashley in El Paso, TX | Furniture & Mattresses (818)Ashley in El Paso, TX | Furniture & Mattresses (819)Ashley in El Paso, TX | Furniture & Mattresses (820)

Eivy Vazquez

Feb 03, 2024

(Translated by Google) Excellent service with Victor!(Original)Excelente servicio con Víctor !

Ashley in El Paso, TX | Furniture & Mattresses (821)Ashley in El Paso, TX | Furniture & Mattresses (822)Ashley in El Paso, TX | Furniture & Mattresses (823)Ashley in El Paso, TX | Furniture & Mattresses (824)Ashley in El Paso, TX | Furniture & Mattresses (825)

Chantal Castaneda

Feb 01, 2024

We had the pleasure on working with Miguel Herrera. He did an amazing job very professional informative and most of all honest. We have been shopping with Ashley Homestore for years and this is by far the best we have been helped I couldn’t be happier. Thank you Miguel !

Ashley in El Paso, TX | Furniture & Mattresses (826)Ashley in El Paso, TX | Furniture & Mattresses (827)Ashley in El Paso, TX | Furniture & Mattresses (828)Ashley in El Paso, TX | Furniture & Mattresses (829)Ashley in El Paso, TX | Furniture & Mattresses (830)

Michael Cutolo

Jan 31, 2024

Good selection

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Belinda Pierce

Jan 30, 2024

Patricia Sanchez was a huge help to us at the El Paso Airway Boulevard store. We had checked several local furniture stores and could not find what we were looking for. The first sectional Patricia took us to was literally the exact type of sectional we wanted. She was super friendly and helpful. One thing I dislike about furniture stores is getting bombarded walking in the door and having really pushy sales people. Patricia was nothing like this so it made our shopping experience incredibly pleasant. Thank you Patricia, we will be coming back to this location for anything else we need.

Ashley in El Paso, TX | Furniture & Mattresses (836)Ashley in El Paso, TX | Furniture & Mattresses (837)Ashley in El Paso, TX | Furniture & Mattresses (838)Ashley in El Paso, TX | Furniture & Mattresses (839)Ashley in El Paso, TX | Furniture & Mattresses (840)

Valerie Meza

Jan 28, 2024

Amazing service. Thanks to Agent Omar for being so nice and helpful we really appreciate it

Ashley in El Paso, TX | Furniture & Mattresses (841)Ashley in El Paso, TX | Furniture & Mattresses (842)Ashley in El Paso, TX | Furniture & Mattresses (843)Ashley in El Paso, TX | Furniture & Mattresses (844)Ashley in El Paso, TX | Furniture & Mattresses (845)

Lupe Dill

Jan 27, 2024

Cinthia gave us great customer service!!!!!! Our sofas are lovely!!!!

Ashley in El Paso, TX | Furniture & Mattresses (846)Ashley in El Paso, TX | Furniture & Mattresses (847)Ashley in El Paso, TX | Furniture & Mattresses (848)Ashley in El Paso, TX | Furniture & Mattresses (849)Ashley in El Paso, TX | Furniture & Mattresses (850)

Mayra Marquez

Jan 27, 2024

Great Customer Service! Very helpful! I was able to choose my delivery date!! Not alot of delivery companies let you choose!! Very excited to have my dinner table and coffe table to be delivered and assembled by them next Saturday, 02/03/24. Thank you!

Ashley in El Paso, TX | Furniture & Mattresses (851)Ashley in El Paso, TX | Furniture & Mattresses (852)Ashley in El Paso, TX | Furniture & Mattresses (853)Ashley in El Paso, TX | Furniture & Mattresses (854)Ashley in El Paso, TX | Furniture & Mattresses (855)

rose wright

Jan 26, 2024

Everyone we encountered at Ashely was very friendly and polite and did their job very wellWe are satisfied with our furniture we purchased and with the customer service❣️

Ashley in El Paso, TX | Furniture & Mattresses (856)Ashley in El Paso, TX | Furniture & Mattresses (857)Ashley in El Paso, TX | Furniture & Mattresses (858)Ashley in El Paso, TX | Furniture & Mattresses (859)Ashley in El Paso, TX | Furniture & Mattresses (860)

eduardo munoz

Jan 26, 2024

The furniture is not the problem. It’s the customer service!! The sales people are hungry for the sale and they are very aggressive when you walk into the store. They make the sale and after that if you need anything GOOD LUCK!! They always give this number to call customer service and they will do everything to not help of find a solution.They don’t work with you at all.Worst customer service experience.And knowing that the most of the bad reviews won’t be answered like the positive ones. I really hope that you think twice before buying furniture from this place. They don’t care after you buy your furniture.

Ashley in El Paso, TX | Furniture & Mattresses (861)Ashley in El Paso, TX | Furniture & Mattresses (862)Ashley in El Paso, TX | Furniture & Mattresses (863)Ashley in El Paso, TX | Furniture & Mattresses (864)Ashley in El Paso, TX | Furniture & Mattresses (865)

celina guadalupe zermeño castillo

Jan 25, 2024

(Translated by Google) I love all the furniture they have for sale and the attentiveness of the staff.(Original)Me encantan todos los muebles que tienen a la venta y su atención del personal

Ashley in El Paso, TX | Furniture & Mattresses (866)Ashley in El Paso, TX | Furniture & Mattresses (867)Ashley in El Paso, TX | Furniture & Mattresses (868)Ashley in El Paso, TX | Furniture & Mattresses (869)Ashley in El Paso, TX | Furniture & Mattresses (870)

Daniel Griego

Jan 25, 2024

Same furniture styles for the past few decades

Ashley in El Paso, TX | Furniture & Mattresses (871)Ashley in El Paso, TX | Furniture & Mattresses (872)Ashley in El Paso, TX | Furniture & Mattresses (873)Ashley in El Paso, TX | Furniture & Mattresses (874)Ashley in El Paso, TX | Furniture & Mattresses (875)

G GQ

Jan 22, 2024

Friendly and excellent service. Sales professional Mr. Salvador was very helpful and answered all our questions about furniture and financing. In the end we made a great choice for a sectional sofa and a dining table. Will certainly return and refer to others!

Ashley in El Paso, TX | Furniture & Mattresses (876)Ashley in El Paso, TX | Furniture & Mattresses (877)Ashley in El Paso, TX | Furniture & Mattresses (878)Ashley in El Paso, TX | Furniture & Mattresses (879)Ashley in El Paso, TX | Furniture & Mattresses (880)

Jose Garcia

Jan 21, 2024

Lázaro was amazing. He’s always 100%.

Ashley in El Paso, TX | Furniture & Mattresses (881)Ashley in El Paso, TX | Furniture & Mattresses (882)Ashley in El Paso, TX | Furniture & Mattresses (883)Ashley in El Paso, TX | Furniture & Mattresses (884)Ashley in El Paso, TX | Furniture & Mattresses (885)

Frank Martinez

Jan 21, 2024

Had a great experience at Ashley's, our sales associate Chuy was awesome, had great knowledge about the furniture and even would open up the cushions from the sofa to show us the quality of material were used. Chuy never rushed us and the patience for me and my wife's multiple questions. Overall, we had an idea of what we wanted to purchase but ended up getting way more than expected because of the quality and sales they had going on, im SOLD Ashley's Furniture is my place to go!!!! Thanks again to Chuy and the rest of his associates.

Ashley in El Paso, TX | Furniture & Mattresses (886)Ashley in El Paso, TX | Furniture & Mattresses (887)Ashley in El Paso, TX | Furniture & Mattresses (888)Ashley in El Paso, TX | Furniture & Mattresses (889)Ashley in El Paso, TX | Furniture & Mattresses (890)

Ricardo Aguiñiga

Jan 21, 2024

Great service and great prices, we were in and out with the items we wanted. We furnished our living room, master bedroom and dining room with Ashley’s. Could not be happier.

Ashley in El Paso, TX | Furniture & Mattresses (891)Ashley in El Paso, TX | Furniture & Mattresses (892)Ashley in El Paso, TX | Furniture & Mattresses (893)Ashley in El Paso, TX | Furniture & Mattresses (894)Ashley in El Paso, TX | Furniture & Mattresses (895)

Tina Lara

Jan 21, 2024

GREAT QUALITY FURNITURE. BOUGHT MY COUCHES FOR A GREAT PRICE. WILL COME BACK AGAIN TO SHOP.

Ashley in El Paso, TX | Furniture & Mattresses (896)Ashley in El Paso, TX | Furniture & Mattresses (897)Ashley in El Paso, TX | Furniture & Mattresses (898)Ashley in El Paso, TX | Furniture & Mattresses (899)Ashley in El Paso, TX | Furniture & Mattresses (900)

Irene Castaneda

Jan 21, 2024

Mr. Salvador Hernandez was courteous and patient with all questions asked; great customer service.

Ashley in El Paso, TX | Furniture & Mattresses (901)Ashley in El Paso, TX | Furniture & Mattresses (902)Ashley in El Paso, TX | Furniture & Mattresses (903)Ashley in El Paso, TX | Furniture & Mattresses (904)Ashley in El Paso, TX | Furniture & Mattresses (905)

Desiree McCulloch

Jan 20, 2024

Juan was amazing. Very helpful but not in an obnoxiously pushy sales guy way. He was great with getting me the best price possible for my furniture and very patient when I was undecided on which style I wanted. He listened to what I actually wanted instead of taking me straight to the most expensive piece in the store.Will definitely be requesting him in the future!

Ashley in El Paso, TX | Furniture & Mattresses (906)Ashley in El Paso, TX | Furniture & Mattresses (907)Ashley in El Paso, TX | Furniture & Mattresses (908)Ashley in El Paso, TX | Furniture & Mattresses (909)Ashley in El Paso, TX | Furniture & Mattresses (910)

Edward Castro

Jan 20, 2024

Salesman Miguel was very helpful and didn’t push sales on us. Plus the prices were great.

Ashley in El Paso, TX | Furniture & Mattresses (911)Ashley in El Paso, TX | Furniture & Mattresses (912)Ashley in El Paso, TX | Furniture & Mattresses (913)Ashley in El Paso, TX | Furniture & Mattresses (914)Ashley in El Paso, TX | Furniture & Mattresses (915)

Mary Mendoza

Jan 20, 2024

Omar is so knowledgeable and helpful. He was available for questions and offered various options without pressure. He is kind and really helped me make selections I was comfortable with. He is wonderful.

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Ersi Madrid

Jan 19, 2024

Very helpful and provided me with the best deal possible.

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Duane Healy

Jan 18, 2024

Helpful knowledgeable staff. Explained all the details and offers. Friendly and warm.

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Enrique

Jan 18, 2024

Sales man Victor was very knowledgeable and very pleasant to work with. I could tell Victor was a very experienced floor salesman but patient which is a big plus forme. I will do future business with Victor in the next few months again.

Ashley in El Paso, TX | Furniture & Mattresses (931)Ashley in El Paso, TX | Furniture & Mattresses (932)Ashley in El Paso, TX | Furniture & Mattresses (933)Ashley in El Paso, TX | Furniture & Mattresses (934)Ashley in El Paso, TX | Furniture & Mattresses (935)

Adolfo Rubio

Jan 17, 2024

(Translated by Google) Very good service from the seller who assisted us(Original)Muy buen servicio de parte del vendedor que nos atendió

Ashley in El Paso, TX | Furniture & Mattresses (936)Ashley in El Paso, TX | Furniture & Mattresses (937)Ashley in El Paso, TX | Furniture & Mattresses (938)Ashley in El Paso, TX | Furniture & Mattresses (939)Ashley in El Paso, TX | Furniture & Mattresses (940)

Miguel Rivera

Jan 16, 2024

Miguel Herrera was an excellent salesman that helped us get what we wanted. 10/10

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Andy Riffta

Jan 15, 2024

Miguel at Ashley was awesome! He worked with me to meet my budget and got me the furniture I wanted and went out of his way to make sure I was accommodated. Definitely recommend!

Ashley in El Paso, TX | Furniture & Mattresses (946)Ashley in El Paso, TX | Furniture & Mattresses (947)Ashley in El Paso, TX | Furniture & Mattresses (948)Ashley in El Paso, TX | Furniture & Mattresses (949)Ashley in El Paso, TX | Furniture & Mattresses (950)

Yvette Melendez

Jan 15, 2024

Ruben was very nice and helpful. Came in and got approach right away. Definitely will come back in the future!

Ashley in El Paso, TX | Furniture & Mattresses (951)Ashley in El Paso, TX | Furniture & Mattresses (952)Ashley in El Paso, TX | Furniture & Mattresses (953)Ashley in El Paso, TX | Furniture & Mattresses (954)Ashley in El Paso, TX | Furniture & Mattresses (955)

Diana Diaz

Jan 14, 2024

Arturo was very helpful in helping us find a sectional. We enjoyed our experience

Ashley in El Paso, TX | Furniture & Mattresses (956)Ashley in El Paso, TX | Furniture & Mattresses (957)Ashley in El Paso, TX | Furniture & Mattresses (958)Ashley in El Paso, TX | Furniture & Mattresses (959)Ashley in El Paso, TX | Furniture & Mattresses (960)

Jay Needham

Jan 14, 2024

Helpful, vast variety, friendly and prompt service.

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Charles Davis

Jan 13, 2024

Great customer service

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Gabriel Sandoval

Jan 13, 2024

Lies lies lies! Placed order before Christmas for couches and replacement headboard. Paid over $7000 not including the freight! Order was not deliver before Christmas called store and spoke to manager. Was told best he could do would be January 9th. Today is the 16th and I received a partial order. Headboard does not work either! I have tow left armed sides but no right hand. This means I don’t even have 1 complete couch.

Ashley in El Paso, TX | Furniture & Mattresses (971)Ashley in El Paso, TX | Furniture & Mattresses (972)Ashley in El Paso, TX | Furniture & Mattresses (973)Ashley in El Paso, TX | Furniture & Mattresses (974)Ashley in El Paso, TX | Furniture & Mattresses (975)

Jose Rios

Jan 13, 2024

The staff there were very friendly and helpful. They provided me with greats way to finance furniture and gave me excellent advice on different couches. Also, the discounts they had were amazing and saved me lots of money. Lots of options for furniture and I definitely would recommend to anyone looking for quality furniture. Their promotional leasing was amazing, definitely better than anywhere else.

Ashley in El Paso, TX | Furniture & Mattresses (976)Ashley in El Paso, TX | Furniture & Mattresses (977)Ashley in El Paso, TX | Furniture & Mattresses (978)Ashley in El Paso, TX | Furniture & Mattresses (979)Ashley in El Paso, TX | Furniture & Mattresses (980)

J Fresh

Jan 11, 2024

Honestly Juan was the best customer service rep I’ve r ever had encounter at Ashley’s.Not only was his knowledgeable. He also gave us space and advice when we couldn’t decide on what color to get

Ashley in El Paso, TX | Furniture & Mattresses (981)Ashley in El Paso, TX | Furniture & Mattresses (982)Ashley in El Paso, TX | Furniture & Mattresses (983)Ashley in El Paso, TX | Furniture & Mattresses (984)Ashley in El Paso, TX | Furniture & Mattresses (985)

Turtleding

Jan 10, 2024

Your rep was very personable and helpful.

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Peter Dubrule

Jan 10, 2024

Very helpful and informative. Not so over bearing to sell but understood when we needed help

Ashley in El Paso, TX | Furniture & Mattresses (991)Ashley in El Paso, TX | Furniture & Mattresses (992)Ashley in El Paso, TX | Furniture & Mattresses (993)Ashley in El Paso, TX | Furniture & Mattresses (994)Ashley in El Paso, TX | Furniture & Mattresses (995)

Sheryl Sink

Jan 09, 2024

Very friendly and knowledgeable associates. Found what we wanted and were taken care of in a timely manner.Louie was our salesman, very friendly and courteous.

Ashley in El Paso, TX | Furniture & Mattresses (996)Ashley in El Paso, TX | Furniture & Mattresses (997)Ashley in El Paso, TX | Furniture & Mattresses (998)Ashley in El Paso, TX | Furniture & Mattresses (999)Ashley in El Paso, TX | Furniture & Mattresses (1000)

Celina Gomez

Jan 09, 2024

Went to pick out a bedroom set and got what I needed. Great selection, wonderful customer service.

Ashley in El Paso, TX | Furniture & Mattresses (1001)Ashley in El Paso, TX | Furniture & Mattresses (1002)Ashley in El Paso, TX | Furniture & Mattresses (1003)Ashley in El Paso, TX | Furniture & Mattresses (1004)Ashley in El Paso, TX | Furniture & Mattresses (1005)

Luz gutierrez

Jan 09, 2024

(Translated by Google) Thank you for your attention and help in finding what we are looking for!Excellent customer service!(Original)Gracias por la atención y ayuda en encontrar lo que buscamos!Exelente servicio al cliente!

Ashley in El Paso, TX | Furniture & Mattresses (1006)Ashley in El Paso, TX | Furniture & Mattresses (1007)Ashley in El Paso, TX | Furniture & Mattresses (1008)Ashley in El Paso, TX | Furniture & Mattresses (1009)Ashley in El Paso, TX | Furniture & Mattresses (1010)

Luis Luna

Jan 09, 2024

(Translated by Google) Very good and very good service(Original)Muy buena y muy buen servicio

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PLUTARCO Filerio

Jan 08, 2024

Excellent service from both the Sales and warehouse departments. keep up the good work!

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Gabriela Gandarilla

Jan 07, 2024

Juan delivered excellent, outstanding and amazing customer service. He listened to what we needed/wanted and helped us. I highly recommend him.

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Pat Wheeler

Jan 06, 2024

The sales person was not only friendly but knowledgeable.

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21olympusmons

Jan 06, 2024

Great store, the customer service was on point. Great furniture and other things to consider. Thank you.

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Gloria Arvizu

Jan 06, 2024

Sales man was very informative and patient with us,great selection in the store.

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jose gonzalez

Jan 05, 2024

Great service and great deals

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Santiago Duenez

Jan 04, 2024

Courtious and friendly experienceResonable prices good quality goodsWould recommend Ashley home furniture.

Ashley in El Paso, TX | Furniture & Mattresses (1046)Ashley in El Paso, TX | Furniture & Mattresses (1047)Ashley in El Paso, TX | Furniture & Mattresses (1048)Ashley in El Paso, TX | Furniture & Mattresses (1049)Ashley in El Paso, TX | Furniture & Mattresses (1050)

Gabriel Soriano

Jan 02, 2024

(Translated by Google) The seller was very friendly and gave very good attention, giving some suggestions to choose what we were looking for. We were happy with the purchase.(Original)El vendedor se portó muy amable y muy buena atención dando algunas sugerencias para escoger lo que buscamos quedamos contentos con la compra

Ashley in El Paso, TX | Furniture & Mattresses (1051)Ashley in El Paso, TX | Furniture & Mattresses (1052)Ashley in El Paso, TX | Furniture & Mattresses (1053)Ashley in El Paso, TX | Furniture & Mattresses (1054)Ashley in El Paso, TX | Furniture & Mattresses (1055)

Manuela Profit

Jan 02, 2024

Received an awesome deal!Purchased sofa/ loveseat recliner set/ kitchen table with 4 chairs / coffee/ end tables!Great prices!

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Victor Sierra

Jan 01, 2024

Arturo was very nice and very professional

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Shelia Anthony

Dec 31, 2023

Great, fast service

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Ana Juarez

Dec 31, 2023

Willie was awsome!! Great Service. Got what I wanted with a great price!! :)

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Victor Marshall

Dec 31, 2023

Happy with my purchase

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Sylvia Medina

Dec 30, 2023

I stopped to browse for a sofa a few days before Thanksgiving and I was attacked be salesman.I ended buying a sofa and a mattress because the salesman was so pushy.According to him I was taking the deal of a lifetime, and come to find out later it was almost regular prize on my ticket.The worst part was he lied to me about the first payment which was due 2 days later and not 45 days like he had promised.Needless to say be careful this store is full of sharks!

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Savannah Hewitt

Dec 30, 2023

I had the best experience here at Ashley Furniture store. They were patient with me and as am I with them. The furniture are reasonably and have good quality. Thank you for all your help today I appreciate it.🙂

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Rene Colunga

Dec 29, 2023

A++++ deal we were able to obtain and it's a no pressure environment.

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Laura Giacomo

Dec 29, 2023

Since moving to El Paso we’ve visited Ashley several times to purchase a new dining set and now living room set. The customer service is top tier and they offer competitive pricing.

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Saul Solis

Dec 26, 2023

Very bad and poorly treated by a bold man who did not want to sell Idk. I had been a very loyal client for years and unfortunately my wife and I love all of their furniture.

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jzzrck

Dec 23, 2023

I went Ashley Furniture to purchase a new sofa. They had a ton of products to choose from in a wide range of prices and options. The sales people were very helpful and friendly. I’m very happy I went there.

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Yvette Martinez

Dec 23, 2023

Juan was really helpful as soon as my husband and I walked into Ashley’s. He was quick to find what we were looking for and just gave us the greatest service. Thank you Juan Martinez.

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Natasha Rosario

Dec 23, 2023

Great customer service! Beautiful furniture and good payment options without paying interest!

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Rebecca Burcham

Dec 22, 2023

The store manager Jake greeted us warmly and ensured we had assistance from Jesus. Both were great with helping us find what we needed.

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Barbara Rosenbaum

Dec 22, 2023

Fast, easy, nice, helpful. Yeah Eddie Hernandez!

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T. Renee Carter

Dec 20, 2023

Lazaro Vega was eager to help us as soon as we walked in! His hustle and great customer service was much appreciated!

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GC

Dec 19, 2023

Great customer service and deals. Arturo was very friendly and professional. He did not hesitate to tell me the prices with delivery, tax and assembly included. The process was quick. One of the best things anyone can do when being a sales associate is not to put pressure in your customers, if wanting them to come back. That was exactly what Arturo do, he didn’t pressure me, gave me my space, answered all my questions and concerns. I will definitely recommend this location and the sales associate. Ill be more than happy to go back and make another purchase with him.

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Lorena Maldonado

Dec 18, 2023

(Translated by Google) The attention and service that Arturo gave us is excellent, he gave us all the time necessary and the best attention, he is a professional and excellent person, congratulations for having such valuable people on your team. Congratulations.(Original)La atención y el servicio que nos dio Arturo es excelente nos brindó todo el tiempo necesario y la mejor atención es un profesional y excelente persona felicidades por contar con gente tan valiosa en su equipo. Felicidades.

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Martha Estrada

Dec 17, 2023

I hadn’t purchased anything in a few years…when I did about 1 month ago, I had the experience that part of my order is taking longer than expected. It has been almost a month! Today we picked up part of the order; the other is expected soon, but don’t know when.Update…It has now been almost 2 months and we still don’t have our last part to the order! The delivery dept doesn’t communicate with the store, sales associates & system is set up to only text as to when we are picking up where arrangement was for them to deliver it.I will never buy anything from Ashley’s! I won’t even buy a lamp or table. That is how disappointed I am of this store!

Ashley in El Paso, TX | Furniture & Mattresses (1146)Ashley in El Paso, TX | Furniture & Mattresses (1147)Ashley in El Paso, TX | Furniture & Mattresses (1148)Ashley in El Paso, TX | Furniture & Mattresses (1149)Ashley in El Paso, TX | Furniture & Mattresses (1150)

Laura Flores

Dec 16, 2023

(Translated by Google) I spoke to check what time they would deliver me, they told me that at 8 in the morning and that I should arrive early because it gets very crowded, I arrived at 8:08 and those at the warehouse talking and smoking told me that they are open until 10 and that I should leave. to have breakfast and return at 10 why don't they serve before 9:00 another question I ask are they going to stay here for an hour why is no one served until 10 I don't think it will cost them much to deliver they make people feel like If I were to ask them for alms, don't buy from them. I prefer to pay more but avoid bad treatment.(Original)Hablé para verificar a qué hora me entregaban me dijeron que a las 8 de la mañana y que llegara temprano por que se llena mucho llegue a las 8:08 y los de la bodega platicando y fumando dijeron que hasta las 10 abren y que me fuera a desayunar y regresara a las 10 por qué ellos no atienden antes a las 9:00 otro pregunto aquí se van a quedar una hora por qué no se atiende a nadie hasta las 10 no creo que les costará mucho entregar hacen sentir a la gente como si les fuera a pedir limosna no compren con ellos prefiero pagar más pero ahorrarme malos tratos

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Matthew Velez

Dec 15, 2023

Always a great experience here. Manny helped my mom and I purchase furniture and made the process super easy and quick.

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Thomas Jimenez

Dec 15, 2023

Love the Quality of the furniture. Don't like being forced to use the app. Eventually this will lead to bottom line being more important than the customer.

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Karina Sierra

Dec 13, 2023

I went in looking for a tv stand and was helped by Guillermo. They had just the style I was looking for and was pleased with my purchase. The next day I went to pick it up and was shocked by how careless the loading crew was. An older gentleman named Jose and a younger man loaded the stand on the truck with out removing the shelves and had no regard for placing the stand on the blanket to avoid damaging it. It felt like they just wanted to get it over with and didn’t care about the condition it was left in. So just be careful when picking up appliances and if possible do net let them load your items. Overall, I left deeply frustrated and in disbelief at the quality of service.

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Isacc Lightbourn

Dec 13, 2023

Chris was the best. I told him what I wanted and he gave it to me. I love simplicity..Chris = G O A T

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Laura Jacobs

Dec 13, 2023

Great service. Very professional

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Karla Lucero

Dec 12, 2023

Respectful, professional, friendly and very prompt.

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Priscilla Lopez

Dec 12, 2023

Never doing business with this location. Horrible customer service from management team. They will give you excuses, waste of time.

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Veronica Guevara

Dec 12, 2023

Mr. Arturo Cordona provided excellent customer service. Great sales person.

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Jerry Ramirez

Dec 10, 2023

The agent I spoke to over the phone was ill informed about the product I was interested in purchasing. I went to the store the next day and the salesperson (Lazaro Vega) was amazing! I made my purchase and was out in no time!

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Ray Ochoa

Dec 10, 2023

Recently I had the pleasure of meeting Mr. Helbing. I was interested in purchasing some couches, but wanted to look around. Mr. Helbing gave me my space and If I had any questions . I could ask any of the sales team. We found a set that we liked. Mr. Helbing was very knowledgeable on the product, he went as far explaining the warranty and the features. He also worked his magic to get me the best price. Needless to say I walked out with a set of reclining couch and a great deal. Thanks “Harley guy”.Ray OchoaUSMC“Grumpy “

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Taylor Johnson

Dec 10, 2023

Lack of Communication is my biggest complaint my order was changed 4 times all of which I only found out by calling the store myself. I came into the store spoke to Carlos he gave me a horrible attitude as if I was bothering him and texting on the phone as I’m speaking to him. The only reason it’s 2 stars and not one is because I like the quality of my item. But customer service based on my experience is a 0. I could go on and on but I’ll leave it at that.

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Jesyk Rodriguez

Dec 10, 2023

The item itself was great, just what we were looking for. But customer service and delivery are not the best.Our delivery was canceled after we had already the confirmation, they had an issue with audit and for some reason they changed my order name to another name so the confirmed delivery was canceled. Not the best customer service experience.

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Matthew Brougher

Dec 09, 2023

Great selection with low pressure sales people. Mel was great. He let us look around and was close enough to us that if we had a question we didn’t have to search for him. The selection is amazing and they have most everything in stock which means shorter delivery times. I would absolutely recommend Ashley furniture to anyone looking for quality furniture as a reasonable price.

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Martha Loya

Dec 08, 2023

I personally was not looking for a specific product, although, my daughter, and I were looking at the mattresses and a therapeutic base. Miguel explained the benefits of the base, and I went for it! His knowledge was excellent, and his service was just as good! Delivery and setup was prompt! I love my base!

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Monika Nunez

Dec 07, 2023

The process took too long.

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Alex F.

Dec 05, 2023

they don't honor online advertisem*nts, Do Not apply for credit they will only make you create a credit application and affect your credit score, on the end they will select the terms they prefer so they wont honor their credit ads

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Matthew Ryley

Dec 05, 2023

Manny was very attentive and helped find the furniture of my dreams for my new apartment at maybe half the price I'd find anywhere else. Amazing selection of everything I could imagine

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Sam Aleman

Dec 05, 2023

Wey friendly staff and patient with us while we chose the right sofa

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Rosie Castor

Dec 04, 2023

Customer service was excellent definitely recommending to family and friends loue wax great

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Jaime Sepulveda

Dec 04, 2023

Overall a good experience buying furniture. Got a great price on quality pieces and great service from the salesman.

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Daniel Zavala

Dec 04, 2023

Miguel did a great job!! No pressure on selling and took his time to explain all the process to financing!

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Carla Gutierrez

Dec 04, 2023

Melchor Olivares is great! my daughter loved her bedroom set and my husband and I picked out a beautiful dining table.

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Antonia Cortez

Dec 03, 2023

As I walked into Ashley the place felt warm and inviting. The salesman was very courteous and knowledgeable about the product that I was looking for.Answered all my questions and made it easy to make a decision on the product I wanted to buy. So I give it a 5 star rating. I would definitely go back.

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Rosalinda Elias

Dec 03, 2023

Excellent customer service

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alexanderchavez70

Dec 03, 2023

Salvador was awesome! Took his time with us and most importantly gave us space to discuss things out! Finally making sure we got a great deal for the furniture we wanted .

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Bob Agu

Dec 02, 2023

Purchased two recliners. Melchor is a great customer representative.Knows his product very well and has great interaction with his customers. Just hope delivery is on time and correct.

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Teto Medina Wallace

Dec 02, 2023

I have been doing with Ashley furniture for the past 3 years. I have always dealt with Nora Vazquez. I like Nora, she is professional, friendly, helpful, and really knows customer service. She has skills dealing with customers....I know, I am a picky person. The furniture is also good. Good quality and fair price. I recommend you ask for Nora if you are looking for good furniture and a quality customer experience.

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Deisi Ferreria

Dec 01, 2023

Nice furniture!! Good quality. Great customer service🙂👌

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Lance Lehr

Dec 01, 2023

Good visit and purchase from the Ashley Homestore. Our salesman let my wife and I move throughout the store and choose some possible pieces without hovering around us. Once we had pieces in mind he was helpful. We ended up purchasing a couch, table and TV stand. After the paperwork was done, we did have a week extra to wait for the couch, but as soon as it came in, it was delivered the next day. Overall very well done.

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Josephine Magallanez

Dec 01, 2023

Very bad customer service , will never walk in an Ashley’s store ever again . Had been a loyal customer for many years. I bought a mattress set and the foundation was too high for us , did not realize it would be so high till we got on bed that night . Called the next morning and they would not exchange it for a lower foundation . They are there to greet you at the door but not there when you need to be satisfied. To top it off instead of a 9 inch it was over 10 inches in heighth. Very disappointed.

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Maggie Mendieta

Dec 01, 2023

I walked in and was greeted and not pressured at all. I was able to ask questions and have my sales rep show me other items I requested.

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Elia Villalobos

Nov 30, 2023

(Translated by Google) Excellent attention and very nice furniture.(Original)Excelente atencion y muy bonitos muebles.

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Nayeli Valenzuela

Nov 29, 2023

(Translated by Google) Excellent service(Original)Excelente servicio

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Alex Retana

Nov 29, 2023

Terrible customer service. My salesman Carlos promised me they would pick up my couches if they did not fit in my living room. I called numerous times and was given the run around every time. I am stuck with more couch than I need. The “general manager” was also no help. First and last time I will be going to this store.

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Sara Aukland

Nov 29, 2023

Louie is the absolute best. If you want someone who knows his product, has great ideas, goes above and beyond ask for Louie!

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Anabel Lugo

Nov 28, 2023

(Translated by Google) The service is always excellent(Original)Siempre el servicio es excelente

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Luisa Villegas

Nov 28, 2023

We are very satisfied with Ashley Furniture services. The time their representative took and honoring another furniture’s prices for same item was appreciated. He went above and beyond to take care of our purchasing needs. Thank you!

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Norberto Sanchez

Nov 28, 2023

Good prices, good quality and Chris the sales representative did a fantastic Job, thanks Ashley to help us complete our goals.

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AngéliAl

Nov 27, 2023

Excellent Customer Service

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Joseph Galindo

Nov 27, 2023

Thorough explanations and well informed anytime I asked questions when it came to beds. 5 stars

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christina lenton

Nov 27, 2023

absolutely the best service ever. I would recommend anyone to go to your El Paso location ! Very polite, very professional, and very kind

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Maria Galvan

Nov 27, 2023

A variety of different furniture, excellent customer service really recommended to Friends and Family, 💯 satisfaction.

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Jorge Hernandez

Nov 27, 2023

The guh was really good at the prices provided. He was able to give us good a deal.

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Keily Chavez

Nov 26, 2023

Friendly and informative.

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John Kaudaissy

Nov 26, 2023

The sale rep wasn’t pushy. He gave us our time to look around. He was very friendly.

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Yolanda Fernandez

Nov 25, 2023

Loved the pieces of furniture. Two men who delivered were friendly and careful. They took furniture where they needed to be without any problems. Thumbs up.

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Angelica Gutierrez

Nov 24, 2023

Awesome Customer Service by Joe Ruiz.

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Deb Rodriguez

Nov 24, 2023

Helpful, NOT "pushy". Friendly staff. Found exactly what I was looking for. Anticipating delivery.

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Ronald Stevenson

Nov 23, 2023

The sales person that took care of us was great! An employee a couple of days after the sales wasn't so friendly. It seems like since he didn't make the sale he wasn't interested in our questions. For example we got a coupon for a $50 discount with the purchase of $100 or more. He told us that we had to spend $500 or more. We wanted to purchase some pillows, but he said that we had to wait until we contacted our sales person since he didn't make the original sales. We believe that every employee should be willing to serve each customer regardless of who took care of them. We have a bitter feeling about Ashley.We hope the next time we go we will be treated differently.

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Luis Munoz

Nov 23, 2023

Arturo Cardona is an excellent salesman. He was very helpful and went the extra mile to get us the best price available. I highly recommend Arturo and Ashley.

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Andres Carrasco

Nov 23, 2023

(Translated by Google) Very good service(Original)Muy buen servicio

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Socorro Prieto

Nov 22, 2023

Awesome Customer Service!

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Chloe Clifton

Nov 22, 2023

Jaime Krop was amazing! Best salesman EVER!

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Dede Lenton

Nov 17, 2023

The associate Manny at the Airway El Paso store was Extremely polite, knowledgeable, personable.Greeted us shortly as we entered the store & said anything he could help us with just ask.We did make a purchase and he was very specific during the process and quickly answered any questions we asked .Would absolutely refer him anyone considering at purchase at this store

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Cassidy Chacon

Nov 14, 2023

Absolutely horrible experience I ordered furniture with Omar in September and never got any kind of updates I constantly had to call a number and ask for myself and every time I called the dates were pushed back until now in November I called and they told me they no longer had my pieces available…. Once I was told that I was very upset and went back in store to just get refunded…. I never got refunded went in back again and was told that it wasn’t ever processed and then basically pushed to the side, they were pretty rude about it …. The only good thing I have to say about this store is their one salesman Jaime ! He was very helpful and understanding and was trying to find what we could possibly do to make this right and to see if I could get what I needed. So for that thank you Jaime ! Besides him I’m still two weeks out and still no refund and that now makes a total of a little over THREE MONTHS no furniture and no money back to me . I will not be continuing my business with Ashely’s in the future

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Myrna P

Nov 10, 2023

They delivered a mattress (M71721) that is different than what was in the showroom. You can feel the coils on your back. They refuse to do a refund or even an exchange even though they advertise a 10 year warranty on their website. BEWARE! They sell mystery mattresses.

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Caro Gnz

Nov 10, 2023

Excellent service, I highly recommend this place 👌

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Greg Rosales

Nov 05, 2023

A bit disappointed with the furniture selection here. I remember when they were on quality furniture.

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Alfonso Peralta

Oct 30, 2023

I do not recommend this store, if you can get your furniture in any other store.

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Frances Carrillo

Oct 30, 2023

The sale person was very helpful . love my recliner!!!

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Jacob Puryear

Oct 30, 2023

Joe was awesomeThank you

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Jayla 1970

Oct 30, 2023

Im only giving 4 stars because I haven't used the couch yet and they don't have haul away for your old couch. El Paso needs to get with haul away like everyone else

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david stott

Oct 29, 2023

Salesman was great and delivered great service.

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Suzanne Mendoza

Oct 28, 2023

Thank you Ashley Furniture! We love our new sleeper sofa!

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Anthony Gonzalez

Oct 24, 2023

Manny my salesman gave great customer service!! I was going only to buy a buffet table and I wound up buying sofas also!!

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Mario Olave

Oct 24, 2023

Great Customer Service by Jacob

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Armando Salas Jr

Oct 24, 2023

The on line items were matched by the in-store inventory. The financing process was great.

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Kristen Ryan

Oct 22, 2023

Bought an adjustable desk 2 months ago and the motor stopped working. I called CS and they told me they would order replacement parts that would take 7-10 business days. I checked in on day 10 and the parts still had not even shipped. They then told me it would take 5-6 weeks for the parts. Very upsetting considering the desk is brand new. Also, the rep told me they couldn’t expedite process. Unfortunately, this isn’t the first bad customer experience we’ve had with them. We also bought an adjustable desk without a motor in 2020. It arrived damaged and when we reached out, they advised there was nothing they could do. Everyone at the store is wonderful, but the post purchase experience is horrible. Do not recommend purchasing from Ashley to anyone.

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Mary Gonzales

Oct 21, 2023

I was amazed of how welcoming I felt as soon as I took one step into Ashley's store on Airway street branch My business with Ashley was straight to the point and contract details of purchase took only minutes and after felt reassured that delivery date has been confirmed I also had plenty of time to finish what else was on My list for that day Thank You Ashley

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Terri Rutter

Oct 20, 2023

I found a great deal on quality outdoor furniture. Delivered the same day! I appreciate the professionalism from the sales staff. None of us have time for the run around, and you won’t get it here!

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John Ashliman

Oct 19, 2023

It's about time you go somewhere and not get bombarded by sales associates. It's so much easier to shop this way...especially when you know what you want. Thanks Joe for being a patent salesman and waiting for us to come to you.

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BigTeyhas

Oct 18, 2023

Absolutely fantastic! They helped us find a couch that was affordable, new, comfortable, and amazing service. When you go here ask for Manuel. Amazing guy.

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Marisela Barraza

Oct 16, 2023

(Translated by Google) Very blessed service(Original)Muy bendecido servicio

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Nick Ortega

Oct 15, 2023

Excellent customer service and items purchased are quality pieces of furniture. Will definitely always shop at Ashley. Special thanks to Jimmie for making the process quick and easy!-N. Ortega

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Samuel Marquez

Oct 14, 2023

My wife and I were treated very nice by our salesman and staff. We waited quite a while for the merchandise but it was worth it. Why can’t people speak to people at the store?

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Charles Gombakomba

Oct 14, 2023

Wonderful reception keep it up Ashley

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Robby cantrill

Oct 14, 2023

Willie was real nice

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Karen Antillon

Oct 14, 2023

Our salesman was very nice but when he called the manager Chris over for help, he was the extremely rude. When we let him know we were going to go with a different we had earlier from Mattress Firm, he stood up crumpled up the paper he was writing on and just stormed off leaving my husband and I sitting at the table we were at. Never again. If that is how the manager acts, I can’t imagine what would happen if you need to return something or you try to call about the warranty.

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Ismael Velazquez

Oct 13, 2023

Went in to buy a mattress. Initial salesman was pleasant and tried his best to help us but called his manager when we couldn't come to a deal. The manager Chris ended our conversation very rudely. He crumpled the paper we were working on and walked away visibly upset. Definitely don't recommend and won't be returning.

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Arturo Vargas

Oct 13, 2023

We had a very good experience shopping for our mattress. Lazaro was so helpful, professional and courteous. A real nice asset to your company. Thank you very much!

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Maria Lerma

Oct 12, 2023

It was a very good experience

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Veronica Perea

Oct 11, 2023

Great customer service!

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J R

Oct 11, 2023

I highly recommend Ashley store I bake cakes n I was able to find a 5x4 tall wooden table 👍👍👍👍👍👍👍

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Armando Jr.

Oct 10, 2023

Thank you, Good service, would return 👍🏻

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Armando Ferniza

Oct 10, 2023

The experience was good salesman patience with us overall the store had what we were looking for

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Jose Escobedo

Oct 08, 2023

(Translated by Google) very good the seller very kind thank you everything was very good(Original)muy bien el vendedor muy amable gracias todo estuvo muy bien

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leslie guest

Oct 04, 2023

Ruben was fantastic and extremely patient. He was very knowledgeable and professional

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Adolfo Valenzuela

Oct 03, 2023

(Translated by Google) Very good service, especially very friendly and very good furniture.(Original)Muy bueno servicio sobre todo muy amable y muy bueno el predio de los muebles

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Maria de L. Ybarra

Oct 03, 2023

I saw everything unexpectedly because all from the Ashley Store was nice and organized lovely beds.

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Amanda Granados

Oct 01, 2023

Manager Luis was very helpful and helped us decide and found what we needed, easy process in and out within 30 min

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Marisela Martinez

Oct 01, 2023

Good customer service.

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Gilberto Avila

Sep 30, 2023

Arturo was a very good sales rep. Very professional and very well versed on the different types of mattresses they sell.

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J Parra

Sep 29, 2023

Good quality friendly service

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Rick USA

Sep 27, 2023

Very helpful ad professional

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Nathan Quijano

Sep 25, 2023

Mr.Jimmy gave me excellent customer service! Definitely recommend him.

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Barbara Hoyle

Sep 24, 2023

Everyone was very helpful considerate and kind funny and comfortable to work with got me to where I wanted to be compared prices and helped me I will be there again thank you very much

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Martin Cervantes

Sep 23, 2023

(Translated by Google) Good deal(Original)Buen trato

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Helen Grado

Sep 23, 2023

Jesus Trejo great sales person but mostly a great individual

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Elizama Monteiro

Sep 22, 2023

Gabriel was amazing and knowledgeable with the store products. When I walked in he was very friendly , told him what I was looking for and he delivered. Thank you for the help .

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Louie Martinez

Sep 21, 2023

Knowledge, expert and friendly staff.

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Lisa Cauley

Sep 20, 2023

Jacob was AMAZING and got our order done in no time. The process was only slowed by me🤣 He was wonderful and I'm so grateful for all his help and our new furniture!!!

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Mary Bush

Sep 17, 2023

Great customer service! Not pushy at all. I will definitely go back! Thank you Ashley!

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Diana Varela

Sep 16, 2023

Manuel was a great representative. Matias the store manager was also accommodating to me and my mother on finding a solution on an issue that arose. Matias M. could work on better addressing his elders however, I don't really like the dryness and curtness he speaks with when his own associates ask him for assistance as if his own associates were a nuisance. I admire his knowledgeability but he could benefit from being more empathic to his employees.Overall, I had a great experience and will be looking forward to receiving my furniture. I will update my review should any issues arise during the delivery in the next two weeks.

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Grace Haddox

Sep 16, 2023

Salesperson was helpful and not pushy. She worked with me through every option possible. I left with almost $8000 in merchandise, and I was totally satisfied with the deal.

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eva trease

Sep 16, 2023

Super professional, especially Louie Arreola! Thank you

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Fernando Navarro

Sep 15, 2023

Horrible customer service all around, the merchandise was damaged we made a claim to the customer service department they told us to wait for the rep to submit the claim they would "call us back" which they never did, we called for an update the following day and they told us our three day exchange had already expired and no claim had been filed now we're stuck with an incomplete dinning set for which we paid 3k+, don't make the same mistake we did go somewhere else for your furniture needs.

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Gus Velasco

Sep 12, 2023

Best part of are visit was no pressure. Omar was there to greet us and checked in with us periodically. He answered all our questions without any pressure to purchase anything. We actually let him know would think about it and he gave us his card and said to call him with any questions if any . We came back the next day and purchased are couches with Omar and it went flawless. Thank you for everything Omar.

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Jose Torres

Sep 12, 2023

Compared to other Ashley stores this one lack luster.

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Jorge Munoz

Sep 12, 2023

Joe Ruiz , excellent professional experience. Thank you

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Ivy Fabela

Sep 12, 2023

We have bought furniture from Ashley before and the experience was great, therefore when we recently purchased our second home, we decided to go with them again to furnish our new home. Well, the experience this time around has been the WORST. Yeah, they're extremely nice and helpful when you're there looking around and buying furniture. They even assure you they'll take care of you if there's anything wrong with the furniture. Well, let me tell you....that's far from true, because once you walk out that door, they don't even honor what they say. It's been a complete NIGHTMARE dealing with their customer service. I purchased an almost 8000.00 recliner set, with the "warranty/protection plan" that they offer, and now after only 8 months said recliner doesn't work. We've made several calls to the store and their customer service line over and over and have gotten nowhere. Customer service says they'll call back and they never do, they even seem to hang up on purpose just to not deal with the issue at hand. To be honest, none of the reps know what they're doing or know how to handle warranty requests when issues arise with their products. We've been waiting over 4 months now to get our recliner fixed or exchanged, but no call back from anyone at either the store or customer service. And when we try calling they just throw us around to different "departments" or give us different numbers to call with no positive outcome. We've made stops in person at the store as well and the employees there are no help either, they don't even try to help us out. They just give us a piece of paper with yet another 800 number for us to call that gets us nothing in return. This was my favorite furniture store until now. It's been a very bad and disappointing experience all around. And by the looks of it we're not the only customers having problems with their protection plan. This will be the last time we purchase anything from this place. From now on I'll definitely not recommend this place to anyone, and I will make sure to tell friends, family and our military community to take their business somewhere else when purchasing furniture. At this point we will also be filing a complaint with the BBB if nothing is done soon... this is just unprofessional and ridiculous on their part.

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LocsLikeTroy

Sep 11, 2023

My wife and I came in the store a week ago to just browse. A salesman approached us gave us his name and just let us know if we need any assistance to just let him know. I said ok cool thanks. He actually meant it! He didn’t bother us, follow us around or tell us anything we didn’t ask. So we left after browsing. Since he made us feel so comfortable and not rushed we decided to go back and purchase our son his first toddler bed. I would definitely go back. They seem to understand how irritating it is to have someone following your every move when you’re trying to shop in peace. I can appreciate that.

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Wesley Orwig

Sep 11, 2023

Very good good. Omar was very knowledgeable and was professional.

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Kathryn Van Valkenburgh

Sep 10, 2023

We visited the Airway store to browse for recliners. Efren helped us over the course of a couple of days and we selected and finalized our purchase. Efren was fantastic assisting us and worked with our pricing to get us the best deal. We have done business several times over the years with this store and they have always been good to us. Thank you Efren.

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Sandra Lopez

Sep 09, 2023

Omar Gonzalez was very helpful and professional. I found what I was looking for and purchased a new storage bed. Super quick and simple process. Thank you Omar!

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Leticia Casarez

Sep 09, 2023

Victor help us a lot my husband and I are truly grateful

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Bertha Lopez

Sep 07, 2023

Very happy working with Omar! I told him what I was looking for in a Living Room set and he showed me exactly what I was looking for. The set was in my price range and in the light color I was looking for. Thank you, Omar!

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